Joom

Horrible customer service. Product came in damaged and unusable. After sending photo and video evidence and long messaging between customer support the company doesn't want to take responsibility to initiate a refund.

I have had no end of trouble with joom delayed packages offers of 50%refund damaged orders and they don't get onto shippers or couriers or customs about packages it is left all to us they have details of when a package is being sent but say they are intermediary and can't get in touch they are the sellers and should have, all details of the people they use they sent me a copy of hermes details so they. Do have them just can't be bothered want to sell the goods but can't be bothered to do the work that comes with it need boycotting

Counterfeit, not what was advertised.
Should have listened to my gut instinct.
Something too good to be true etc….
AVOID AVOID AVOID!

UPDATE…Fully Refunded after emailing 👍

Yea lots of reviews here fail to realise. These guys are cheap and slow but your stuff eventually arrives and it's as described. They are real and they are legit and the what I got from them was a really great deal, like 40% cheaper than elsewhere.

Not gonna lie the range of assortment on this marketplace is the broadest. I frequently shop at Joom whenever I need something that is impossible to buy in my city or at least there are constant troubles goods availiability.
There are many categories from classical apparel to home appliances. T's and C's are transparent enough to understand when your parcels will be delivered.

This site is an absolute con. Do not buy from this site. They advertise products with better quality pictures and details which are false and then you do not receive what you think you are paying for. The returns process is crazy with over the top shipping costs that are more than the product so it's not worth returning the crap you do receive. Stay away be warned but better quality elsewhere.

They've asked me to provide a video or photo for products that are purchased online and you can't see them before.

Zero stars from me!

My package never turned up I buy from SHEIN all the time and they are excellent Joom the delivery took more then a month then when they said it was delivered it wasn't Australia post said that the size of the package could not have been what was in the envelope as it fit thru the letter box slot no way 5 adult sized clothing would have fit just received the run around from the company and basically lost my money do not buy

Joom supplied a defective device and refuse to refund the WiFi extender did work opened it up and the circuit board was broken in half.Steve English

If buy a product and you need support than they are willing to help you. Incase you want your money back than you can shake it. No refund! They always choose the sit of the seller even do you proof that your right.
Your better of buying your goods at GEEK or WISH

I often order on this site, sometimes it's too long, but much cheaper than I can buy in specialized shops. Last thing I bought there were brushes for the nailart. I'm pleased. Thanks. The only cons is the long shipping.

I ordered something on Sept 21. Within a week it said "delivered"
Tracking claims it's delivered. It was an electronic device, and cost me ovver $250 canadian $$
So i asled my lanflord if they grabbed it. I asled every house on my block if they maybe got it by accident.
I checked places they could have hidden it just to be sure.
I was home the day of delivery. Nobody rang the doorbell and nobody knocked. My roommates were also home. And they didn't answer the door to accept any deliveries either.

So I emailed joom and they basically said a big $#*! you. We got ur money so we don't care anymore. And that's basically it. They won't take accountability. Told me to make a police report. Wtf is a police report going to do?
I wonder if they even mailed it to me.

Everything is as it should and, even though shipping takes long, all the products that I've bought are as advertised and work perfectly.

Totally disappointed! Thieves, that is what they are! I expected seriousness, I ordered 3 sets of men's briefs in 6XL size online, paid by card together with the transportation fee and got only one set. When asked for information, they had an offensive attitude and blamed me for not having evidence. I never received any documentation inside my package. I had them reported to the authorities, I bet I'm not the only one scammed!

Ordered purple top. Arrived weeks later in green cheap material and baggy - nothing like picture on website. Did not respond to my complaints, or picture of product received. Nothing. I eventually got refund through PayPal who I paid with. They took it up for me.
Avoid JOOM!

Shocking site - can't call it customer service - so poor. They deliberately deceive customers. They made a mistake in 3 orders out of 5 and can't see what the problem is. I was asked to destroy an item and send photos in order to get a refund. Save your money and stick with a reputable site. Please see pics, I ordered grey faux leather jacket and received khaki green cotton jacket and they can't see an issue - how stupid do you need to be. Do not buy from these lying, cheating thieves.

You get what you pay for! There are lots of cheap products on Joom and I have purchased a lot from them. I've had a couple of really crap quality items but they refunded me no problems. If you're looking for cheap branded stuff like UGG you ain't getting genuine ones on Joom. The Chinese are great at copies/fakes and I've actually had better fake than original versions as they put that much effort into getting it right it was so well made! I use Joom at least once a week, never any real problems that they haven't sorted out. Make sure you read the description properly as headline is sometimes different from discription. I just checked and have ordered 129 times and had 2 refunded as poor quality or not matching description.

I have had a terrible experience with Joom last year. My first order was in 8th Nov 2022 with approximately 120 small nails items but it was not fully delivered after 3 months later. They sent me every single item with separate packages, I was very annoyed and requested to get refund instead of waiting and receiving the rest of order. I had contacted with sales department, they said that I needed to be patient and to send them the proof of undelivered items. I wrote to them that their suppliers/ partners seemed to have not much to do other playing with packaging small items and then sending every single one to customer day by day. It was an unprofessional service. I requested they refund me bcos I had no more patience after waiting nearly 7 months from the first order. It was just wasted time and money for Joom. Cheap price - cheap quality - cheap service.

Ordered a watch from this so-called company in May which was advertised to take 28 days now in July. I still haven't seen at the tail of it. They say I can't get a refund until the 2nd of August. Apparently the last watch they sent me out got as far as Birmingham, and then what is abandoned, I would advise people never to deal with this firm they have got no standards at all.

I ordered on 5th April trainers now been told delivery not till 18th July so it takes 4 months but they take your money straight away never again will i order from them ever again be very careful when ordering

They have an online jobsite that is scamming people, claiming moneys to be paid in order to receive money. They never receive the money as they cannot afford to pay required fees. Customer services very unhelpful and tricky

I ordered a relatively expensive item from this website, as Joom by far had the best price for the item ( my item was for sale on Joom for about 300 Canadian dollars, Amazon and other sites have it for about 500 Canadian dollars. Jacked way up)

Since I have never heard of this website before, it basically just me taking a risk, willing to lose the $300. Especially when I read the other reviews for Joom on here.

Happy to report that I got the item, it shipped to me within the time frame that Joom communicated, and arrived in perfect condition.

Pleasant surprise.

You show them by description, photos and videos and they keep asking you to do it repeatedly even if you say you want to return and get a refund. Everyday for 7 days we are in this loop. Show video of defects - done! Then they say to redo. It is just a scam - they wont let you refund. Please see their ratings and reviews before buying. My mistake i should have. It is the same modus operandi