JollyProm Questions & Answers

Here’s what consumers have asked with answers from JollyProm staff and previous consumers.

3 questions answered

0% answered in 1 day

Question:

In your return agreement you clearly state the dress can be returned if there is something wrong. we've sent you a picture of how ridiculously long the dress is- almost a foot too long. she is a normal height of 5'4". she would have to be 6'3" for this dress to fit. it will be expensive to alter. give us the address to ship it back and give us a refund as your policy requires. we will insure the package and give you a tracking number. i'm about ready to post this all over the internet for all your customers to see. honor your agreement. be honest people. In your return agreement you clearly state the dress can be returned if there is something wrong. we've sent you a picture of how ridiculously long the dress is- almost a foot too long. she is a normal height of 5'4". she would have to be 6'3" for this dress to fit. it will be expensive to alter. give us the address to ship it back and give us a refund as your policy requires. we will insure the package and give you a tracking number. i'm about ready to post this all over the internet for all your customers to see. honor your agreement. be honest people.

Answer:

We are having the same TERRIBLE customer service issues. The dress was nothing like the website model. They refuse to cooperate with me and the emails are answered like this: There is no big problem with your dress.

By Debbi W. over a year old

Question:

I need cancel an order i purchased yesterday I need cancel an order i purchased yesterday

Answer:

Good luck with that!

By Debbi W. over a year old

Question:

Where are they located?

Answer:

Singapore apparently. We are waiting on my daughters dress which will be received after her prom and they will refund the rush shipping charge

By Tanya P. over a year old

Question:

Why cant i get a phone number to talk to someone. why did you take my money and no dress no refund

Question:

I want to return my dress for a full refund! the top looks nothing like the model on your website. order # z59170326022353949. i do not like the way my emailed requests are being answered. no one on your staff is addressing my concern!

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JollyProm Questions & Answers

I need cancel an order i purchased yesterday I need cancel an order i purchased yesterday

Where are they located? Where are they located?

Why cant i get a phone number to talk to someone. why did you take my money and no dress no refund

I want to return my dress for a full refund! the top looks nothing like the model on your website. order # z59170326022353949. i do not like the way my emailed requests are being answered. no one on your staff is addressing my concern!

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Is this your business?

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