• JJ's House

JJ's House

Overview

JJ's House has a rating of 3.8 stars from 3,022 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JJ's House most frequently mention customer service, wedding dress, and good quality. JJ's House ranks 2nd among Wedding Dresses sites.

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 76%
Positive
158
Neutral
5
Negative
45
447
See all photos

What reviewers want you to know

Positive highlights

  • I got my wedding dress from them and also a few special occasion dresses.
  • Jjshouse.com is so easy to browse and the ease of entering my own custom measurements is so convenient!

Critical highlights

  • The customer service has been rude, when available, and have done nothing but shuffle me to different departments.
  • When I inquired about their return policy to return the two dresses I wouldn't be choosing, I GOT NO WHERE!
How would you rate JJ's House?
Top Positive Review

“Shop with confidence!”

Janet O.
1/29/24

So far I've ordered a junior bridesmaid dress and a flower girl dress. One was too big, one was too small. I used the try it before buying it option and the return process was easy to do, except that I tried to return it through the post office when I should have gone directly to UPS. So I reordered, and they shipped it out on the same day that i ordered it. So far I'm impressed with nothing bad to say.

Top Critical Review

“Bad quality”

Christine T.
2/21/24

I ordered a dress, took almost a month to arrive, and the "off shoulder" sit for the straps is bulky and doesn't lay on the arms, as well as it smells strongly of fish. I asked to send it back immediately and they want 10% restocking fee even though I am returning with tags right away. I also ordered two necklaces (matching ones) for kids and one stretches and the other doesn't even get over a small kids head. They also are making me pay to ship it back. I am now out almost $40 because of their poor quality items.

Reviews (3,022)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (581) wedding dress (220) return policy (130) phone number (40) credit card (63) custom measurements (39) prom dress (48) bride dress (64)
Thumbnail of user janeto889
1 review
0 helpful votes
January 29th, 2024
Verified purchase

So far I've ordered a junior bridesmaid dress and a flower girl dress. One was too big, one was too small. I used the try it before buying it option and the return process was easy to do, except that I tried to return it through the post office when I should have gone directly to UPS. So I reordered, and they shipped it out on the same day that i ordered it. So far I'm impressed with nothing bad to say.

Products used:
A Junior Bridesmaid dress and a purse for the mother of the bride.

Service
Value
Shipping
Returns
Quality
Thumbnail of user henryt15
JJ's House R. – JJ's House Rep

Thanks for your kind review. Your positive feedback fuels our commitment to delivering top-notch products and service. We look forward to your continuous support. Have a wonderful day!

Thumbnail of user joycen428
1 review
1 helpful vote
February 8th, 2024
Verified purchase

I ordered 3 sample try at home dresses, received quickly. I knew upfront that the samples were not in the colors I would purchase, but no problem because they let you send them back with shipping labels included. I can either order them in the color I want to buy now that I saw how they looked in person, or I can order more try on samples now that I received notification that the dresses were received as requested within the try on period. This is really a great web site giving woman the chance to try first. Very pleased.

Thumbnail of user henryt15
JJ's House R. – JJ's House Rep

As a professional online shop, we always spare no effort to satisfy our customers. Support from customers like you helps our business grow and evolve. Thanks so much for your order. We look forward to your continuous support.

Thumbnail of user bettinat14
1 review
0 helpful votes
March 7th, 2024
Verified purchase

Love this feature! I've tried on about 8 dresses and finally found one I love for our sons wedding!

Thumbnail of user henryt15
JJ's House R. – JJ's House Rep

We're thrilled that you found a dress you love for your son's wedding. Thank you for your review!

Thumbnail of user christinet1479
1 review
0 helpful votes
February 21st, 2024

I ordered a dress, took almost a month to arrive, and the "off shoulder" sit for the straps is bulky and doesn't lay on the arms, as well as it smells strongly of fish. I asked to send it back immediately and they want 10% restocking fee even though I am returning with tags right away. I also ordered two necklaces (matching ones) for kids and one stretches and the other doesn't even get over a small kids head. They also are making me pay to ship it back. I am now out almost $40 because of their poor quality items.

Products used:
Dress and jewelry

* JJ's House attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user henryt15
JJ's House R. – JJ's House Rep

Thanks for your review here.

We apologize for the inconvenience caused and would like to address it promptly. The free return label has been sent to your email address to help facilitate the process. After checking, the necklace set is Elastic(A bracelet and a necklace). Therefore, we may recommend stretching it to meet your needs and the shorter one is only for the wrist. Meanwhile, the feedback has been forwarded to our QA department for further improvement.

We would thank you a lot for bringing this issue to our attention.

Thanks for your time.

Thumbnail of user elizabethh2963
1 review
2 helpful votes
December 19th, 2023
Verified purchase

I love JJ's House. I've bought quite a few dresses from them over the years and their quality is consistently outstanding. There was a slight issue with the measurements on a custom order and they contacted me to make sure everything was right before making the dress. Everything was perfect in the end. I will definitely be purchasing more dresses in future when I need something for a formal event.

Thumbnail of user henryt15
JJ's House R. – JJ's House Rep

Thanks for your kind review. Support from customers like you helps our business grow and evolve. Please rest assured that we will serve you with the same or better standard in the future. Have a wonderful day!

Thumbnail of user amandap458
1 review
11 helpful votes
May 20th, 2020
• Updated review

79 days after I canceled my order I finally see the amount credited to my checking account. This has been a long difficult process.

Thumbnail of user henryt15
JJ's House R. – JJ's House Rep

Dear customer,

Thank you for your update. As it is in high season and due to the COVID-19, we need more time to check the packages. So, we applied for a priority of your refund. Your kind understanding will be highly appreciated.

We hope that you could understand that we are not making any excuse to not refund the money to you. We are just the intermediate bridge between our customers and our other departments. Our main job is to give the feedback and help solve problems.

Thank you again for your time. Please contact us if you need any further assistance.

Refused to cancel my order
April 29th, 2020
• Previous review

I requested to cancel my order less than 48 hours after I made the purchase. I had not realized that the processing time was close to 3 weeks. I send tickets, emails and was ignored. I generic response would say that I would be contacted within 24 hours. Even my bank and bbb were unable to get a clear response from this company. They ended up sending the shoes anyways and although I have asked several times for a return shipping label and instructions they refuse to give it to me. Instead they offered me a 10% off coupon. Stay away from this company, the customers service is awful.

Thumbnail of user tanyap160
1 review
5 helpful votes
February 6th, 2021
Verified purchase

Good product, really liked the flower girl dress. Got a follow up email to leave a review and get $21-$41 off my next purchase. I left a review but then got an email for $30 off my next purchase of $200 or more which the first email did not say so was a little disappointed with that

Thumbnail of user henryt15
JJ's House R. – JJ's House Rep

Thank you for your kind review.

Your affirmation is our greatest encouragement, and we will strive to make our service better. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.

Have a nice day~

Thumbnail of user yichunl2
1 review
1 helpful vote
November 15th, 2022
Verified purchase

I like their dresses. Because they're so beautiful and classical.

Thumbnail of user henryt15
JJ's House R. – JJ's House Rep

Thank you for your kind review.

We are honored to hear your compliment on our dresses. Your affirmation is our greatest encouragement, and we will strive to make our service and quality better. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.

Have a nice day~

Thumbnail of user sandran1238
2 reviews
1 helpful vote
January 22nd, 2024
Verified purchase

I'm shopping for my son's wedding and love the try before you buy aspect. I'm not sure about my size and don't want to purchase something & have it not fit. I live rural, so there are no bridal shops within a 100 mile radius from me, so this was convenient.

Thumbnail of user henryt15
JJ's House R. – JJ's House Rep

Dear customer, we are really happy to hear that you are satisfied with this shopping experience with us.

For better viewing and tracking, we highly recommend downloading our apps.

IOS:

https://apps.apple.com/us/app/jjshouse-bridesmaid-dresses/id1502211753

Android:

Https :// play.google.com/store/apps/details?id=com.house.jjs&referrer=utm_source%3Dapp%26utm_medium%3DWEB%26utm_campaign%3Dandroid_sidebar_download

Have a wonderful day!

Thumbnail of user annt796
1 review
0 helpful votes
January 22nd, 2024
Verified purchase

Online shopping was good. Found a dress in the wedding color scheme of my son. Great mother of the groom dress. Great price. Delivered when promised. Fit well. Does have slight imperfections and have to be pressed by dry cleaner.

Thumbnail of user henryt15
JJ's House R. – JJ's House Rep

As a professional online shop, we always spare no effort to satisfy our customers. Support from customers like you helps our business grow and evolve. Thanks so much for your order. We look forward to your continuous support.

Thumbnail of user rosiea61
1 review
1 helpful vote
August 12th, 2021
Verified purchase

Have bought lots of bridesmaid and also my wedding dress through them and they are beautiful and great quality. Would give 5 stars if delivery wasn't so expensive

Tip for consumers:
Find a code!

Products used:
Wedding dresses and bridesmaid dresses

Service
Value
Shipping
Returns
Quality
Thumbnail of user henryt15
JJ's House R. – JJ's House Rep

Thank you for your review.

Your satisfaction is utmost important to us and this is absolutely our work power. Please be assured that the shipping fee has been paid to the logistic company directly, we didn't get any profit from it. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.

Have a nice day~

Thumbnail of user mikep2292
1 review
0 helpful votes
January 22nd, 2024
Verified purchase

The web site was easy to use. Checking out was a piece of cake. No Problems at all...

Thumbnail of user henryt15
JJ's House R. – JJ's House Rep

As a professional online shop, we always spare no effort to satisfy our customers. Support from customers like you helps our business grow and evolve. Thanks so much for your order. We look forward to your continuous support.

Thumbnail of user lourdesf35
2 reviews
0 helpful votes
March 8th, 2024
Verified purchase

I had a wonderful experience! I ordered a variety of Try On dresses. Found one that I liked and fit well. It was very easy to order and then return the dresses I did not want to keep.

I would buy from JJ House in the future!

Thumbnail of user henryt15
JJ's House R. – JJ's House Rep

We're delighted you had a great experience with our Try On dresses. We look forward to serving you again!

Thumbnail of user fayem79
1 review
2 helpful votes
August 12th, 2021
Verified purchase

The website is easy to navigate and it is easy to purchase from. I brought a ring and the sizing guide was a bit confusing so i asked for help via the online chat and was told I've been sent to someone who can help and a email will come through to help. I've yet to receive the email so I'd say communication with jj's house isn't the best / doesn't get you very far. I took a gamble with the ring size in the end and gave up hope hearing back from the people who told me on two different occasions someone will be getting in touch soon. But i would still recommend the site the purchase from as it is really affordable and straight forward when doing so I've not had a problem with ordering or receiving my orders (and loving what I've purchased) so i definitely would recommend the website to friends and family but will wish them luck if they need to communicate with those within the site.

Thumbnail of user candaceg136
2 reviews
3 helpful votes
March 6th, 2024

I have worked hard and jumped through hoops to purchase a dress from JJs House. The experience has been horrible! As of now, they are holding $253 of mine for up to 14 days on an order they said to cancel and reorder via PayPal! What's worse? Their customer service SUCKS! You can't talk to anyone cause they are based in Singapore - wish I would have known that at the start! Buyer Beware! ZERO STARS!

Tip for consumers:
The absolute worst customer service! There isn’t any! So if you have any issues - you get zero help to resolve it! Your money will be held up for 2 weeks!

Products used:
None!

* JJ's House attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Shipping
Returns
Quality
Thumbnail of user henryt15
JJ's House R. – JJ's House Rep

Thanks for your review.

We appreciate your understanding that some orders may be challenged and will not be processed until we receive confirmation from our customers, to ensure a safe international transaction, avoiding online fraud.

After confirmation, your order was cancelled as requested. Please understand that the refund has been issued from our side and it will be back to your account within 3-14 working days depending on your bank's processing time. We have no charge of it.

Thanks for your time.

Thumbnail of user ajf36
1 review
1 helpful vote
August 10th, 2022
Verified purchase

I ordered this dress as a gift for my sister to wear for her rehearsal dinner and on her honey moon. The dress came quickly and looks as pictured. I ordered a size 0 and the dress fits basically as expected (just a little loose around the waist). Overall I am satisfied with the purchase :)

Thumbnail of user henryt15
JJ's House R. – JJ's House Rep

Thank you for your kind review.

Your affirmation is our greatest encouragement, and we will strive to make our service and quality better. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.

Have a nice day~

Thumbnail of user cherin41
1 review
0 helpful votes
March 23rd, 2024
Verified purchase

This is the most amazing service. All completed through the comfort of my home.
Thanks for making this experience so easy!

Thumbnail of user henryt15
JJ's House R. – JJ's House Rep

We're thrilled you had an amazing experience with our service from home. Thank you for your kind words!

Thumbnail of user cathyp244
1 review
14 helpful votes
April 24th, 2021

Ordered a dress on 23rd April. Ordered wrong size and put in address wrong, tried contacting them by phone, it obviously rings Hong Kong.
E. mailed them herd nothing there Web site is confusing as I have cancelled within 24 hrs I should be able to have afull refund.
They clearly don't like refunding, sorry don't trust this sight, I would like my money back.

Service
Thumbnail of user henryt15
JJ's House R. – JJ's House Rep

Thank you for your email.

Due the the time difference, email is a good choice for both of us. We have changed the address and size as required.

Please contact us if you need any further help.

Thumbnail of user kellyp980
1 review
1 helpful vote
March 22nd, 2022
Verified purchase

Update: The company refunded/canceled my orders and offered several solutions for the dress that came. It was a hassle to get to this point but we did. I love the dress, except the fraying which can happen. Outside of the fraying, the dress is beautiful and made well with quality fabrics.

I canceled two dress while in processing and they were NOT custom! One of three dresses came and it was huge. In a size 0. The dress embroidery is frayed on several places on front and back. You can see the unraveling. I contacted them immediatly and was told that I wasn't allowed to cancel and offered 40% back plus shipping on a dress thats NOT customized and NOT shipped! Scam Site! Never heard about the damaged dress! Then they close your case immediately so you don't have a chance to respond. This company is terrible and a rip off!

Tip for consumers:
Make sure to measure. Dont buy more than one at a time. Canceling orders is a hassle.

Products used:
They are forcing me to keep all the even though 2 are still in processing.... for non customized items
Update: they canceled and are refunding me for the 2 orders that haven't shipped.

Value
Quality
Thumbnail of user henryt15
JJ's House R. – JJ's House Rep

Thank you for your review.

Your satisfaction is utmost important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.

Have a nice day~

Thumbnail of user fatihpamuk341
1 review
0 helpful votes
March 27th, 2024

The dress is really nice and fits well. The little problem is that the fabric used to make the dress is not cotton or similar. That is my taste for dresses lol. I wish I find like this with a better material. I will definitely order more. The seller did a great job by shipping my order as sooner as I paid. With quick shipping, you want to shop more lol.

Thumbnail of user henryt15
JJ's House R. – JJ's House Rep

We're glad you liked the dress. Thank you for your feedback on the fabric. We appreciate your positive review!

Thumbnail of user byronh78
1 review
0 helpful votes
December 10th, 2020
Verified purchase

One my favorite online places to shop! Order come fast

Thumbnail of user henryt15
JJ's House R. – JJ's House Rep

Thank you for your review.

Your satisfaction is utmost important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.

Have a nice day~

Thumbnail of user timh958
1 review
12 helpful votes
October 6th, 2021
Verified purchase

If I could leave 0* then I would. Honestly, just avoid this company at all costs. They promise to ship their bridesmaids dresses within 24 hours - when they don't! They promised me (in live chat and on the item listing) they would arrive on the Wednesday, as I had paid for expedited shipping, when they didn't arrive until the Saturday. Getting them to issue me with a returns label was almost impossible - their customer service are literally the stupidest people I've ever come across, and have no brain cells at all between them. Now they've finally refunded me and charged me £3 for the Royal Mail returns label then seemingly another £33.63 to return them to Hong Kong. Absolute scum of the earth.

Tip for consumers:
Avoid

Service
Value
Shipping
Returns
Quality
Thumbnail of user henryt15
JJ's House R. – JJ's House Rep

Dear Tim H,

Thank you for your feedback.

We are sorry to hear that you are not happy with the shopping experience with us. The item in stock is out of stock, so we need to made the item to the order, so we didn't ship the order in 24 hours. We are glad that you are satisfied with our solutions.

Thank you for your cooperation in advance. Hope to hear from you soon.

Thumbnail of user yasming38
1 review
0 helpful votes
November 24th, 2023
Verified purchase

Find JJ house randomly looking for couples of dresses for my wedding. Their web page is easy to navigate and show you all the different options on size and colors on the particular dress you interested they got a try at home option so you can see before buying hows the fitment is going to be I did this the first time and them after feeling more confident with their fitment I decide to do a custom to my size, the dress came on time, quality is excellent, materials are nice will recommend %

Thumbnail of user henryt15
JJ's House R. – JJ's House Rep

Thanks so much for your order. We are so glad to hear you are satisfied with this shopping experience. Support from customers like you helps our business grow and evolve. Please rest assured that we will serve you with the same or better standard in the future.

Thumbnail of user malenam10
1 review
2 helpful votes
January 18th, 2021
Verified purchase

I love JJ's House! I purchased now a total of six dresses, two for my mother and four for my self. I got them on sale, all under $60 USD, and I wasn't expecting much for the price but boy, was I plesantly surprised! The quality of the fabrics, details and the sewing work is great, so far I had only one issue with a zipper in one of the dresses - that was an actually easy fix. The sizes are good fit generally, so I would recommend to order maybe a size up as the dresses can be easily tailored if needed. I have ordered size 2 for my self, I am 115lbs and 5,1ft so my problem is that they are too long as I am very short (again, nothing mayor). I definitely recommend this site if you are looking for elegant, affordable dresses.

Thumbnail of user henryt15
JJ's House R. – JJ's House Rep

Thank you for your kind review.

Your affirmation is our greatest encouragement, and we will strive to make our quality better. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.

Have a nice day~

Thumbnail of user shelleyh365
1 review
0 helpful votes
March 21st, 2024
Verified purchase

I love the fact that you can order dresses to try on before you buy. I wish more companies would offer this program.

Thumbnail of user henryt15
JJ's House R. – JJ's House Rep

We're glad you appreciate our Try On program. Thank you for your positive feedback!

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From the business

Founded in 2010, JJ's House is the global leading online retailer for wedding gowns, special event dresses, wedding party dresses and accessories. Whether you are looking for the perfect wedding dress or an outfit for your prom or special event, we have the biggest selection of dresses at incredibly low prices! The custom-made option ensures fitness, and you can definitely order confidently. Also, JJ's House has been selected as the winner of 2021 and 2024 The Knot Best of Weddings, 2022, 2023 and 2024 Wedding Wire Couples' Choice Awards!

Company Representative

Thumbnail of user henryt15
JJ's House R.
Typically responds within 2 days

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