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Dear Sir/Madam

My name is Gita Naseri, I live in Germany. I bought a wedding dress from you. My order ID is 2056715992. Today a delivery guy from DHL Company brought this package to me and he asked me to pay 126.42 euro. I did shipment payment when I did shopping from you and there was no other information regarding to pay any extra money. i have realized this amount of money is about tax which is really a lot in comparison with the price which I payed for the dress. the main reason to do online shopping from you is the reasonable price of the products. it was not mentioned anything in your website about tax issue. Because of this issue, I couldn’t receive the package and my wedding ceremony is next week and it has really made me nervous; for me it is not possible to pay such amount of money. I would be grateful, if I have you assistance regarding what I should do right now? I am looking forward to your answer.

Best regards,

Gita
asked by gitit p. on 8/31/15
5 Answers
Hi, please feel free to contact us by sending emails to service@jjshouse.com if you have any concerns. We are more than happy to serve you.
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Hello Gita, I ordered a dress and had to pay UK import tax to DHL which was not mentioned by JJS when I ordered it. I complained and they refunded this tax. It seems that different countries have different import charges and JJS should make this clear as it makes the garment very expensive. I hope they sort it out for you quickly, the contact lady is Veronica at JJS and she is very helpful
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Hello Gita….I didn't order a wedding dress, but I bought one of their dresses online. But one I received my dress, there were NO extra charges. Everything was included in the total, I too live in the United States so I don't know if that plays a factor in it. Crossing my fingers that you don't have to pay the extra money and that you get your dress in time for your wedding……Congrats to you.
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When I purchased my dress my total with tax and shipping handling charges were all included once my package was delivered I didn't have to pay anything else I paid extra shipping payment to receive my package in a certain time I live in the United States of America so that's exactly what my price cost was based on
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Gita,

I would contact JJ House and let them know.
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