• Jessica London

Jessica London

Overview

Jessica London has a rating of 1.15 stars from 138 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Jessica London most frequently mention customer service, credit card, and return fee problems. Jessica London ranks 2347th among Women's Clothing sites.

  • Service
    47
  • Value
    43
  • Shipping
    46
  • Returns
    39
  • Quality
    41

This company responds to reviews on average within 15 hours

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
10
8
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • I don't like Jessica London products don't buy them, poor customer service, poor response to an issue
  • If you have the Jessica London cat get ready to be screwed big time.
How would you rate Jessica London?
Top Positive Review

“Colors and sizes”

Gracie S.
1/20/23

The comfort waist denim,especially olive drab and the blue,thank you All items wear well I am a lone time customer

Top Critical Review

“Poor Return Policy”

barbara h.
12/17/23

I was charged 25.00 by Jessica London for returning a pantsuit and skirtset that was made in China with flimsy and cheap looking fabric that was at least 2 sizes too small even though I ordered a size up from the beginning.It cost 15.00 in postal fees just to mail the package back to them.So I'm out 40.00 with nothing to show for it!I will never order from this company again! The worst customer service ever!

Reviews (138)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (60) jessica london (66)
Thumbnail of user jeans1423
1 review
0 helpful votes
March 18th, 2024

Bought 2 tank dresses - same style but different colors - in the same size I've worn for several years for an upcoming trip. They were way too large. Original exorbitant shipping charge of $14.98 brought the cost up to $59.08; now I have the pleasure of paying $10.99 to return them and can wait for $31.00 back - slightly over half what the purchase cost me. That's outrageous! Maybe they make their money from sizing improperly and then raking in the cash from returns. An earlier order of a pair of pants came in very flimsy fabric, and I should have just stayed away. Very displeased. Will never again order from them - or their affiliates.

Thumbnail of user bjeanhoo
1 review
0 helpful votes
December 17th, 2023

I was charged 25.00 by Jessica London for returning a pantsuit and skirtset that was made in China with flimsy and cheap looking fabric that was at least 2 sizes too small even though I ordered a size up from the beginning.It cost 15.00 in postal fees just to mail the package back to them.So I'm out 40.00 with nothing to show for it!I will never order from this company again! The worst customer service ever!

Tip for consumers:
Return policy

Products used:
Clothing

Service
Value
Shipping
Returns
Thumbnail of user artiet9
1 review
0 helpful votes
February 19th, 2024

I purchased a pair
knee high boots in early Oct.- Nov.2023
I returned the boots for a refund and to this day2/19/24 I have not received my refund instead I received a bill for $92 dollars today, with a $35 minimum payment due!
I have Not Purchased anything but the boots with no refund so Tell me Jessica London where is my $80 and how do I owe you?
I am filing a claim plaint with the better business bureau!

Products used:
I purchased ill fitting knee length boots and didn’t d not get my $80 refund instead you got me owing $92 as of today and The have not purchased anything else ! I DO NOT OWE JESSziCA LONDON NOTHING!

Service
Returns
Quality
Thumbnail of user corinned10
Corinne D. – Jessica London Rep

Hello Artie. We would like to apologize for your recent experience with Jessica London. Please send us an email to social.media@fbbrands.com with a brief description of the issue, your order number, your email, and billing zip code. We will be glad to further assist you.

Thank you,
Jessica London Customer Service

Thumbnail of user susanb5066
1 review
0 helpful votes
December 30th, 2022

The shipping costs are excessive, causing me not to shop there anymore especially when reputable stores like Macy's, Dillards, and even Amazon Prime offer free shipping. I wanted to buy a top for $24.00 and the shipping was $9.99! This group of companies needs to revisit their shipping costs if they want to stay in business.

Tip for consumers:
Check shipping costs befoe you complete your purchase.

Products used:
tops

Service
Value
Shipping
Returns
Quality
Thumbnail of user nancyc3063
1 review
0 helpful votes
March 4th, 2024

I use to love shopping here online now I'm disappointed dresses are looking more like moo moo gowns and out dated dresses What happened to the awesome style this was a place where I could shop and get ready for church now Catherine, Women Within, and Jessica London are combined and it's not a good look at all

Thumbnail of user andrjon193
1 review
0 helpful votes
January 10th, 2024

As you check out on Jessica London, they offer you their credit card and promos.
I am offered a credit card and coupons for my purchase,I get approved for the card and it redirects me to my cart with no info. I call customer service they direct me to credit services. I call credit services they tell me this is Sally Beauty to all customer service back. The next call center rep tries to convince me to reapply for the card again. All morning I'm going back and forth with offshore agents and then told to go into a store to use the card, there is not a Physical Jessica London store.

Tip for consumers:
They are offshore scammers.

Products used:
Poor Service and Scammers

Service
Value
Shipping
Returns
Quality
Thumbnail of user e.a.b
1 review
0 helpful votes
November 11th, 2023

Returned an item for which I paid a total of $47.82 and was charged $10.99 for a "bank fee." Seems a restocking fee. My bank didn't charge the fee.

Products used:
None. Returned item ordered,

Service
Value
Shipping
Returns
Quality
Thumbnail of user pennyj140
1 review
0 helpful votes
February 3rd, 2023

I have been calling for over 1 month to settle an issue with my credit card. Every customer service representative I spoke to had no knowledge of who to transfer me too. They gave me different numbers that just routed me back to customer service. I asked to speak to Supervisor and was never given the supervisor. Also all the people were foreign and it was difficult for me to understand their dialect. I'm done dealing with Jessica London. They need to train workers better and supply them with proper information.

Tip for consumers:
Don't purchase from Jessica London. They are not very helpful when try to get a proper refunded.

Products used:
I was sent the wrong item and I returned it.

Service
Value
Shipping
Returns
Quality
Thumbnail of user corinned10
Corinne D. – Jessica London Rep

Hello Penny. If the issue is regarding a Jessica London credit card, please contact our credit card processor, Comenity Bank. Comenity Bank handles all inquiries regarding their credit card accounts, balance, billing website, and payments. You may call toll free at 1-888-252-5484, Monday through Saturday, 8:00 A.M. to 9:00 P.M., EST. An associate will be glad to assist you.

Thumbnail of user ruthc145
1 review
12 helpful votes
March 18th, 2019

I have been purchasing clothing from Woman Within, Full Beauty, & Jessica London for over 10 years. I have been satisfied, but quite frankly I never pay full price. I wait until they have a percentage off or cash back offer (the cash back is with a purchase of $50, $75, or $100.) If I am not satisfied with something, I return it. I do not expect when I buy online for it to be exactly as it is described. If there are reviews, I always read them. It really helps to not bother with items that others have found unsatisfactory but helps also with items others think are great & worth the investment. I belong to Full Beauty's membership club. Its annual fee is either $20 or $30 & has been worth the money for me as shipping is around $4 and free returns. The thing I don't like about it is not able to get the good shipping deal on Woman With & Jessica London even though they will accept Full Beauty credit card & are part of the same company. Since they switched over to Comenity Bank I do have to admit when I have a problem they are not as "user friendly". However, I have noticed any of the companies that used to have their own credit cards and switched to Comenity are the same. The retailers must get a really good deal from the bank, and the customer doesn't have the comfort level they had before the switch to Comenity. With all of this said, one has to give them more than one chance and to READ THE REVIEWS. Sorry, they have gotten so many complaints.

Thumbnail of user johnm11382
1 review
0 helpful votes
January 11th, 2023

On June 2022, I purchased a coat for my wife as a Christmas gift. I called on 1/10/23 and ask to exchange for a different size. I was told Jessica London has a 60 day return policy. I just want to exchange for size, but it is past the 60 day return policy. The coat was never worn, it still has the tags on it. I don't understand why they won't exchange for size. Do yourself a favor and stay away from this company.

Service
Value
Shipping
Returns
Quality
Thumbnail of user gracies59
1 review
0 helpful votes
January 20th, 2023

The comfort waist denim,especially olive drab and the blue,thank you
All items wear well I am a lone time customer

Products used:
Jeans

Service
Value
Shipping
Returns
Quality
Thumbnail of user catherines618
2 reviews
4 helpful votes
April 29th, 2021

I know we're still in a pandemic but I've been charged for the shoes I ordered from Jessica London 10 days ago and they haven't even shipped. The site says to allow extra time, but nothing more specific, and that they're too busy to enable their chat function to respond to inquiries. Does this mean that no one is there to prepare shipments? I suspect I should cancel the order and look elsewhere before it's too late to get something in time for graduation but who knows?

Tip for consumers:
Don't order anything you need within the next few weeks!

Products used:
I've bought shoes here before and they were ok quality. What's nice is that they come in wide/extended sizes

Service
Value
Shipping
Quality
Thumbnail of user ericaa16
Magali R. – Jessica London Rep

We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this does not happen again.

Thumbnail of user leahh320
1 review
0 helpful votes
March 8th, 2023

When I contacted customer service to let them know that one of the items I ordered was missing from my shipment, they refused to provide me with a refund.

Service
Value
Shipping
Returns
Quality
Thumbnail of user corinned10
Corinne D. – Jessica London Rep

Hello Leah. We would like to apologize for your recent experience with Jessica London. Please send us an email to social.media@fbbrands.com with a brief description of the issue, your order number, your email, and billing zip code. We will be glad to further assist you.

Thank you,
Jessica London Customer Service

Thumbnail of user allisone6
1 review
10 helpful votes
March 28th, 2015

While shopping online to take advantage of a "50% discount" offer, I started noticing that their original prices seemed more than I remembered paying. Sure enough when I looked at the current catalog, the prices for the same items were higher. The same items had slightly different style #s, so I guess they can say they aren't the same items. I couldn't find anything that actually was sold for the "original price". When I read their disclaimers, I see that everything is worded vey carefully to protect themselves. I prefer to do business with ethical people, so I will not shop with them again.

Thumbnail of user susand1562
1 review
6 helpful votes
May 23rd, 2021
Verified purchase

I know to do this, but for some reason I didn't do it with a Jessica London order I placed on May 8. I needed one of the items for an event this Tuesday, 5/25. The merchandise has not shipped and I've been unable to get info about when it will ship. I requested that the order be cancelled as they haven't shipped it and I no longer need, nor want, the dress. I ordered other things too but wish I hadn't. Don't do what I did! Shop with reputable companies. Jessica London, sadly, doesn't seem to be one.

Tip for consumers:
Always read reviews of a company BEFORE you do business with them.

Products used:
I ordered clothing but have not received anything.

Service
Value
Shipping
Thumbnail of user ericaa16
Magali R. – Jessica London Rep

Thank you for your review. We’e sorry to hear you had a frustrating experience, but we really appreciate you bringing this issue to our attention.

Thumbnail of user cassandrae1
3 reviews
5 helpful votes
April 1st, 2015

My daughter love it! She dress it up and wear it casual.

Thumbnail of user laverned14
1 review
1 helpful vote
January 7th, 2019

I've been buying clothes, boots, coats, and shoes from Jessica London, Romans and Woman Within for years. I've never had reason to complain about cost, quality, customer service or returns. I bought about 5 or 6 pairs of boots, several velvet sets and sweaters and returned some things. They stay on the phone with you until you find what you are looking for. I had a horrible experience with BerryLook, totally false advertising. So after that I stay with the company I can trust.

Thumbnail of user josephe543
2 reviews
0 helpful votes
February 23rd, 2022

I got an email regarding my order with minimum identification asking me to call regarding my order. I did and they asked for everything on the order including my credit card info. I stupidly gave it to them. Then thought again, I took the email to my bank and they said to cancel the credit card and get a new one because the email looked like a SCAM! I did and when the back order went through they just cancelled the order and now I have to pay extra for the item.

Thumbnail of user corinned10
Corinne D. – Jessica London Rep

We appreciate you for expressing your concerns with us. We're so sorry that your experience with us fell short of your expectations. Your feedback will help us improve our previous performance.

Thumbnail of user mlou104
1 review
0 helpful votes
August 10th, 2023

I received panties. I washed them before I wore them as anyone would do. Then the waistbands started unraveling. I tried to return them and first they wanted to charge me $10.99 to return defective merchandise. Then they said I could not return them if they had been washed. I spend $49.60 for something I am throwing away. I suggest not buying from someone who does not stand behind their merchandise.

Products used:
none

Service
Value
Shipping
Returns
Quality
Thumbnail of user cathyc655
2 reviews
3 helpful votes
February 11th, 2022

Don't order anything from Jessica London. I ordered a "pure leather" jacket. It arrived a month later and it painted plastic that smells terrible! Such a SCAM and they got me!
I put it in the washer before throwing it in the garbage. Now it is in the dryer
Next step is the garbage!

Thumbnail of user corinned10
Corinne D. – Jessica London Rep

We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this does not happen again.

Thumbnail of user gw280
1 review
1 helpful vote
July 16th, 2023

I made several large on-line purchases near the end of 2022. I returned several items in separate mailings. I returned exactly as instructed. I received a refund check in the mail for returned merchandise. A few months later I get statement in mail showing a late fee and a balance owed. My credit score decreased 83 points. I was not aware I had a balance. I never paid late either. To add insult to injury, they lowered my available credit to $200.00. I paid what they claimed I owed and I closed my account. I'll never buy from Jessica London again.

Products used:
Kept some items, returned items that were not what I expected in terms of quality.

Service
Value
Shipping
Returns
Quality
Thumbnail of user adam85
2 reviews
1 helpful vote
September 25th, 2022

I have been purchasing from these three sellers for approximately 10 years already, if not more. I purchase tops, tunics & dresses too. I am satisfied mostly with the quality of the clothes, comfortable fabrics, durable and well priced; these are practical for daily wear not for a black tie event or such - just daily wear. I seldom return items but pass them on if I find I do not care for the item. After reading the reviews and my most recent experience after many similar occurrences I've decided to contribute my grievances as well:

1) Price distinction from catalogue to online purchase are considerable; I just purchased a catalogue item at $89.99 and online 104.99, forcing me to call in the order and leaving me at the mercy of a very inept CS Rep (they all are) who continued to go through a lengthy scripted hard sale of additional items after I repeatedly said no and was about to enter a hearing in court and was pressed for time. Additional to this it was clearly stated that my order qualified for free shipping for a purchase of $35+, only then did she apply the credit for shipping as she was insistent on charging shipping at about $19 regular and if I wanted expedited shipping (3 days) it would "only" be $11 more - Rep once again continued to try and hard sell me on additional purchase opportunities until I snapped at her for disregarding my pressing time constraint. Rep asked me for my email to send confirmation of purchase (she never did.) I did have the good sense of requesting order number and was able to find order. I also was going to use my Roamans card, which is valid for this group of stores, representative said my card was not valid and she could not find any card for me on her system. I decided to cancel my card! Comenity Bank lost a customer!

2)No matter if you have a 0.00 balance you are held to a $2 finance fee monthly. Should you forget to pay that $2.00 you are held to a sizable late fee charge.

3) Inept CS Reps

4) I do believe their business practices are shady.

I find the hard pressure sales push techniques to be inappropriate, offensive as well as disrespectful to their clients.

In the past I did an online purchase where a duplicate item had been purchased. I called CS to advise about the error, response was categorically: "Your purchase was done online and there is nothing we can do", I received the duplicate order probably 1 month later, if not more and LOL "there was nothing they could do", oh "once you receive it, just return it!" Not sure if I'd not only have to pay return postage and perhaps and likely restocking fee.

I regrettably do like some of their garments as referenced above, and buy regularly from them, but will seriously rethink actively buying from these retailers who are so customer unfriendly.

This review would like proof of purchase which I mostly toss but can assure all I would have a drawer full.

Tip for consumers:
Online purchase better but more costly than through a Rep. Beware of Reps.

Products used:
Top, tunics & dresses

Service
Value
Shipping
Returns
Quality
Thumbnail of user walterinekb
1 review
1 helpful vote
August 29th, 2022

My 93 yr old mother bought 4 pairs of shoes from this company, she tried on 2 pairs ( which were very hard and stiff) sent them back immediately, plus a 34.00 check for s&h. But the next month a statement comes, for a payment for the shoes, she contacts them, that the shoes were returned, the check, they have been received, but they offer to send her a check, for the returned items. 176.00 but she still must pay the amount due on the statement, she says. No, remove the amount due you have your merchandise, now here we are 6 months later, a check comes alone with a new statement with interest charges, late fees up to 400+ dollars, with this little 176.00 check, they want interest money and fees to mount out, instead of receiving the return items, substraction from your account. They are a fraudulent, scramming establishment, I will do everything in my power to expose them for scamming people from their hard earned money.

Tip for consumers:
Don't order from this company please.
There is a reason they have a 1.3 rating

Products used:
None...shoes returned immediately

Service
Value
Shipping
Returns
Quality
Thumbnail of user carolc2669
1 review
0 helpful votes
May 2nd, 2023

I placed an order for 2 pairs of shoes on 4/20/2023. According to the phone bot the ordered was shipped on 4/24/2023. There is no tracking number so a contacted customer service. I was informed that this was a situation where a shipping label was created and the package never left the dock and was not picked up by the carrier. She then went on to say that I had to wait until 5/15/2023 before the my Jessica London Credit card would be credited for the purchase. My question to her was why? If you know the package never left your dock why are you not processing a credit immediately? When this credit is processed I will be closing both Jessica London and Woman Within credit cards. Should I want to order anything I will use my Amex. If they had given Amex that foolish answer the purchase price would have been instantly charged back to them. No more awful experiences for me.

Service
Value
Shipping
Returns
Quality
Thumbnail of user carolynl342
1 review
8 helpful votes
April 19th, 2021
Verified purchase

Not only did they charge my card for some nefarious charge of $2.13, they then started charging me $14.95 every month for some rewards program I never ever signed up for. I ordered one top from them in early March and it still hasn't arrived and it is now April 19,2021. I had to go to my bank and report the card stolen and get a new card. The bank removed the $2.13, the $66 for the blouse and one $14.95 charges. While they were in the process of doing that, Jessica London charged me another $14.95. Some of you are being nice about this when what they are doing is ripping people off plain and simple. Absolute Thieves. Don't even think about buying anything from them or Woman Within, as they are connected.

Service
Value
Thumbnail of user ericaa16
Magali R. – Jessica London Rep

We appreciate you for expressing your concerns with us. We're so sorry that your experience with us fell short of your expectations. Your feedback will help us improve our previous performance.

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From the business

Shop at Jessica London for modern, fashionable plus size clothing and styles. Glamorous looks on plus size clothing and accessories. Get great deals on great looks.

Company Representative

Thumbnail of user corinned10
Corinne D.
Typically responds within 15 hours

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