Jafrum

I found a helmet that I really liked and decided to order it. I was charged but 4 days later the item still hadn't even shipped, plus their website hasn't worked since the day I placed the order. They won't respond to any emails and I've called customer service probably 20 times in the last 6 days and there has never been an answer. I sent once last email telling them to cancel my order so I can order the item elsewhere seeing as I need it by the end of this week. Will see if I hear back I guess. Not at all impressed with their customer service.

Ordered chaps. A $2 rain suit showed up. Invoice in the bag said chaps, but no. Stay tuned for the follow up. If it's anything like most of the reviews (gotta start reading them first) I'll be lucky to talk to someone let alone get what I ordered or money back.

Ive been a long time customer of Jafrum, and I have seen this company go down the tubes in customer service. Three times now I have returned an item, at my expense, which is their return policy, meaning you pay return shipping. Twice I had to contact them after a couple weeks went by and push them to get my refund processed, basically doing their job for them. Once they just lost the item, a helmet by the way, and after fighting with them for literally months, they said sorry and not only never provided my refund, but never even offered a discount or something like that. I had proof of delivery from USPS by the way or all three items. Never again. This company sucks. Dont waste your money.

Vest looked warn once taken out of the package. Was told that all of the vest looked the same.

Large variety of products. Very good prices. I live in Charlotte, so I actually went to the store this time. Previously I ordered on-line. Although there office is just a warehouse, the sales person took almost 30 minutes showing me numerous vests until I found what I was looking for. If she had not taken the time, I would have not found the vest I was looking for.

I ordered a NT-200 helmet from Jafrum, which was offered at a great price, much better than Amazon - but got VERY apprehensive after reading some of the reviews herein... Just received it today, on time as promised, and the helmet is GREAT! Customer service responded immediately when I emailed them inquiring about the order. I recommend them, and will use them again for my next buys for my Goldwing.
Congrats, Jafrum!:-)
Michael Buet
*******505

Jennifer's Leather rocks, they carry biker Apparel - gear custom leather! They are the best in the area

I received approval from Jafrum to return a grossly mis-sized jacket for full refund.

It has been now 3 months since I returned the jacket, but they are still saying they never received the returned jacket, even though I provided the exact ship date, and included the return slip in the returned package.

If only I had taken the time to search for other reviews of this company, I would have known how dishonest their customer service and return policy is.

Now I don't have the jacket, the money I spent for it, nor the additional shipping expense I incurred.

I'd never buy from these crooks again. They should be shut down by authorities, but I suspect they will be out of business soon on their own as word spreads.

Folks very knowledgeable and rightly kind and if cant find theyll refer you to another type as good or better cause sales going on

Been waiting for my refund on item returned. Item was return july 10 2018 still no refund to my account. Have contacted Jafrum via e-mail several times but still no refund. This not a good way to keep my business. Jimbo

Never have I experience such friendly, knowledgeable staff. Everyone was there to help me with my purchases and gave great suggestions. From the time I got there to the time I left, I felt comfortable in getting great products at a great price. I recommend Jafrum to everyone. They truly care about their customers and veterans. I have never had so many people thank me for my service in one place... Now that says a lot by itself. One person (KK, a fellow veteran) knew every item in the warehouse and jumped through hoops to make sure I was happy. Tell me of anyplace else that gives that quality of help and prices.

I purchased a leather jacket that was two sizes smaller than advertised. I paid shipping both ways. After two months the company never refunded my money. The bank checked the account and it was never returned despite what Jafrum claims. Terrible service.

I have been doing business with this company and I have never been unhappy with the service or products. I have ordered online and have been to the store, very happy with the knowledge and helpfulness of the staff. Jasmine and the rest of the staff have always been a pleasure to work with and have exceeded all my expectations. Great company with even better people.

Sorry folks looks like they closed. I buy from LeatherUp.com, used coupon code BIKELIFE for 10% of the entire store.

I ordered a helmet from here and after I wore it once, a piece started to peel off. I contacted customer service and they were great. I told them what had happened, sent them some pictures of the damage and they said that they would send me another one. What I did not expect was for that helmet to come in the very next day! Will definitely be buying from here in the future. Highly recommend buying from here.

I went looking for a swing arm bag for my motorcycle. I was more then happy with the choices and even had one that was showing out of stock everywhere else. Great prices and great service.

At first sight on the web, they made it all look good with there videos. I purchased 2 helmets from then following the instructions for measurements, calls out for small. When I received the helmets, it didn't fit. I had to pull it Dien hard to fit over my head. The helmet foam was so thick, and tall, it makes you look like alien. Contact them for refund after i the explained the situation, they wanted me to pay for shipping return. What ever, they can deal with my credit card co. We'll see who pays for doing

The two women that helped me were knowledgeable and exibited excellent customer service skills making my experience joyful and productive.

I bought a helmet from Jafrum and it was barely used when it broke down I sent them an email and yes the told me they will take care of my warranty, however I had to ship it to them at a cost of $18.00. Why should I be responsible for the shiping.
I only used the helmet twice. They should or the manufacturer be responsible for shipping.
It has been over 2 weeks and I still don't have my helmet.
So if you live in the west coast keep in mind that for any warranty issue you will have to ship it back at your expense

Congratulations for those that gave 5 stars to Jafrum, I really wish I could, but my first and last Experience with them don't allow me to.
I don't really want to get into details, but customer service is terrible, they take forever to ship the orders (Until now I haven't get any of the 11 items I order) and if you get a real order # that works and tell you where's your package, then you are really lucky.
Stay away from this site.
What about some negative stars?

My review on sitejabber earned me this email from Jafrum.com: "Dear John, I am contacting you on behalf of Jafrum Support Team. Would you please let me know you...

I immediately sent a response with a blow-by-blow description of the problem... to which I never received a response. This has become true farce.

Unfortunately, I had already ordered a pair of pants before these problems with the helmet started, and (guess what?) the size delivered was not the size I ordered. I sent an email to Jafrum (since all the contact methods continue to be dysfunctional), and four days later I received a request for PROOF that the pants were the wrong size. I had to take a PHOTO of the size label and submit to them before they would send me a return authorization. Why would anyone LIE about the size?

I took a photo of the tag, the label, the bill of lading and the original order confirmation and sent them all back to Jafrum. It took nearly a week for them to approve a return. I sent the pants back, and now I'm waiting to see if I ever receive the right ones. If not, I'll just have to dispute the credit card charge and order them from someone else.

If I were a paranoid soul, I'd assume they had it in for me. However, since I have had such good results with other web-based ordering sites, I have to conclude that Jafrum is just an incompetent organization.

I ordered scorpion helmet from them i they told me my helmet is on back order and they offer me the same one in different color which is i think 20$ more. They offer me that one for the same amount. I had an issue with my bank and i had to cancel that order. But Jaftum team is really good they respected me very well. I would suggest everybody who has concers about them, to order without question from them.

I ordered 2 helmets from them, 2 skid lids, low profile flat black, they showed up on time, good for them, but the helmets weren't the low profile ones i ordered, they were the normal mushroom top helmets. I contacted them and ask about the return policy and they told me to ship them back for a full refund. Awesome! Only not awesome cause they stuck me with the bill. I paid $8 shipping and handling for them to send them to me and then the cheapest way to send them back was $23. So i am out $31 by shopping with this company, Amazon pays for all returns, i don't know why i even bothered to shop elsewhere. I wont be wasting anymore money at Jafrum