• IVRose

IVRose

Overview

IVRose has a rating of 2.97 stars from 5,250 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about IVRose most frequently mention customer service, poor quality, and cheap material problems. IVRose ranks 29th among Women's Clothing sites.

  • Service
    1224
  • Shipping
    1025
  • Returns
    60
  • Quality
    4371

Proactively asks for customer feedback

This company responds to reviews on average within 6 days

Positive reviews (last 12 months): 47.6%
Positive
205
Neutral
46
Negative
180

Instant Feedback

133
See all photos

What reviewers want you to know

Positive highlights

  • Thank you IVROSE for the fantastic customer service when I enquiry about my order as well.
  • Great experience ordering from Ivy Rose, this was my first order, satisfactory delivery time.

Critical highlights

  • Not good at wanting to return your money had to keep requesting for a return label b
  • Would not let return merchandise, wrong Size no good return policy.
How would you rate IVRose?
Top Positive Review

“Purchased Item Good / Shipping Time Bad”

Raymond K.
1/17/24

Placed order for Christmas Fluffy Hooded Costume Babydoll on 13 Dec 2023 to give as a Christmas gift. Didn't receive item until second week of January (1 month). With that said, the costume was well made and packaged. Probably won't purchase from IVRose again only because of delivery time.

Top Critical Review

“No correspondence”

Marilyn M.
3/18/24

Did not receive my item and after 3 weeks of waiting I chased this as I had not had any acknowledgement from them whatsoever. Finally after some time I was informed this item was in short supply but they did not even have the common courtesy to let me know. I demanded a refund which was not easy but got one in the end. Would never order again from this company.

Reviews (5,250)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (304) delivery time (114) return label (33) return policy (38) post office (13)
Thumbnail of user privatep38
1 review
0 helpful votes
January 7th, 2021
Verified purchase

Shipping took a while, but the site was upfront about the shipping times. Well worth the wait. Very satisfied with my purchases

Reason I chose this business:

Product availability

Value
Shipping
Quality
Thumbnail of user annar3969
1 review
4 helpful votes
May 28th, 2020

I love getting ready for the summer season and foral dress is a huge part of that! Ivrose dress is my go to every summer season. They are very affordable and range in price from just $15 to a max of $30. The dress always come within 10 days and fit true to size. They are good quality and stay that way after being washed.

Thumbnail of user jamiew683
0 reviews
0 helpful votes
January 12th, 2022
Verified purchase

I would order from this company again and I recommend my friends as well. Once again thank you because I was the spotlight

Reason I chose this business:

Looking for something different to wear.

Reason I chose this product:

It was a dress that I've never seen before so I had to purchase it.

Quality
Thumbnail of user caseym259
1 review
0 helpful votes
March 6th, 2022
Verified purchase

My order was placed easily, and delivery was reasonable. Unfortunately, for once, the sizings are actually larger than expected. I contacted customer service to return/swap with smaller size but have had no response which is a shame.

I can't describe it other than poor as no-one has responded to me.

Reason I chose this business:

Came up on facebook showing a fab product

Reason I chose this product:

Because it was lovely!

* IVRose attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Quality
Thumbnail of user juniorm56
1 review
2 helpful votes
May 30th, 2020

I use this website a lot to buy clothes, I like being able to browse online at any time and find a great variety of good quality things with a great variety of sizes. Delivery is super fast, and returning things is super easy, with a promptly processed refund or replacement. It's a convenient way for me to shop since I don't live in a main hub, I love getting the new designs and sitting with a cup of coffee, shopping with my feet up!

Thumbnail of user kelseyk93
1 review
0 helpful votes
May 22nd, 2022
Verified purchase

Took a very long time. Everything was mostly too big. Material is not the best. But oh well.

Reason I chose this business:

I saw an ad

Reason I chose this product:

I thought they would be nice

* IVRose attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Quality
Thumbnail of user marilynm991
2 reviews
0 helpful votes
March 18th, 2024
Verified purchase

Did not receive my item and after 3 weeks of waiting I chased this as I had not had any acknowledgement from them whatsoever. Finally after some time I was informed this item was in short supply but they did not even have the common courtesy to let me know. I demanded a refund which was not easy but got one in the end. Would never order again from this company.

Kept stalling for a proper answer and was a struggle to get a refund

Reason I chose this business:

Liked an item shown on Facebook but wish I hadn't ordered at all.

Service
Quality
Thumbnail of user chengc1
ChicME O. – IVRose Rep

Hello
Thank you for notifying us of your complaint.
If you have any questions, please send your order number or registered email address: support@ivrose.com,we will solve the problem for you as quickly as possible.
I wish you a great day!
Yours sincerely,

Thumbnail of user vioricam7
1 review
0 helpful votes
January 13th, 2023
Verified purchase

He recibido mi pedido hace una semana y, estoy intentando hacer la devolución de algunos productos y es imposible

* IVRose attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Quality
Thumbnail of user mirandac3
2 reviews
4 helpful votes
October 14th, 2021
Verified purchase

I've always shopped on ivrose and don't usually have an issue but this delivery took long this time.

They replied

Reason I chose this business:

Nice clothes good prices

Reason I chose this product:

I like the styles

* IVRose attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Quality
Thumbnail of user natashad195
1 review
0 helpful votes
June 13th, 2022
Verified purchase

Costumer Service did the job as per request upon delivery! The quality of the product is good! I recommend to order online from Ivrose!

Service
Quality
Thumbnail of user brendam1257
1 review
0 helpful votes
June 30th, 2021
Verified purchase
• Updated review

The shipping took a while, but worth the wait! Happy w/ quality and fit at a great price!

Reason I chose this business:

Love items and prices!

Quality
Love it!
May 18th, 2021
Verified site experience
• Previous review

Love it! Can't wait for items to arrive!

Reason I chose this business:

Love items and prices!

Thumbnail of user vickyc163
1 review
0 helpful votes
October 5th, 2023
Verified purchase
• Updated review

I absolutely love what I order from IVRose! Everything always fits so well and is absolutely comfy. Snug and beautiful. My only problem is it takes too long to arrive! But saying that I will keep using you because I love the clothes I receive!

Reason I chose this business:

Seen you on Instagram I love what I see!

Reason I chose this product:

Seen them on your Instagram page. I love them and when I receive them completely fell in love with them always use in the future no matter what!

Quality
Something a little different
January 17th, 2022
Verified purchase
• Previous review

Very good Does take a little time to get your delivery Bottle of and that will be using again

Reason I chose this business:

Stumbled across you on Instagram will most definitely be using you again slightly different and unique out their tops which caught my eye and I absolutely love so will be using you again

Reason I chose this product:

A little different from what you see in the shops and all the sites

Quality
Thumbnail of user raymondk411
1 review
0 helpful votes
January 17th, 2024
Verified purchase

Placed order for Christmas Fluffy Hooded Costume Babydoll on 13 Dec 2023 to give as a Christmas gift. Didn't receive item until second week of January (1 month). With that said, the costume was well made and packaged. Probably won't purchase from IVRose again only because of delivery time.

Reason I chose this business:

Ads on Facebook

Reason I chose this product:

The costume looked nice and well made.

Quality
Thumbnail of user natashad147
1 review
0 helpful votes
August 28th, 2021
Verified purchase

Love love love!
This was my very first order and im very happy.

The dress was exactly like the picture good quality and made well. True to size too.

Have since bought more dresses and im excited!

Awesome! Great service

Reason I chose this business:

It poppee up on face book and the clothes looked good.

Service
Quality
Thumbnail of user lolitah18
1 review
0 helpful votes
July 17th, 2023
Verified purchase
• Updated review

Your clothing I Love The Styles,, But I Never Received My Bathing suit from order#
*******7405,please Send Me what I Paid and work for.
Thank you
Bless 1

Reason I chose this business:

I saw a beautiful Dress

Service
Quality
I am still waiting on my Barhing suit,I got my 2 dresses,Can...
July 20th, 2023
Verified site experience
• Previous review

I am still waiting on my Barhing suit,I got my 2 dresses,Can you plse check My Order,Thank You.

I Adore the Clothes,plse just send Me What I Paid For.
Thank you,,

Reason I chose this business:

A situation and I Love the Dress.

Wearing it to VEGAS TO GET MARRIED

* IVRose attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Your clothing I Love The Styles
June 2nd, 2023
Verified site experience
• Previous review
Reason I chose this business:

I saw a beautiful Dress

I hope the Items Are Lovely..
April 13th, 2023
Verified site experience
• Previous review

I hope the Items Are Lovely..

Reason I chose this business:

The clothes Looks Fabulous

Thumbnail of user fionac139
1 review
0 helpful votes
December 28th, 2021
Verified purchase

Took a bit of time for delivery but had placed order far enough in advance for when i needed it. Nice dresses

Reason I chose this business:

Liked the look of dresses in picture

Reason I chose this product:

Looked nice in pictures

Quality
Thumbnail of user jasmineh264
1 review
0 helpful votes
June 19th, 2022
Verified purchase

Dispatch was quick and easy. This took omly a few days to get to me. Highly recommend

Reason I chose this business:

I love the look of the dress ups to choose from

Reason I chose this product:

Because they looked good

Quality
Thumbnail of user simonah12
1 review
0 helpful votes
July 5th, 2022
Verified purchase

I was pleasantly surprised to see the dress fit and look so nice especially for the price I paid. Definitely value for money

Reason I chose this business:

I saw the dress and the price was very attractive and affordable

Reason I chose this product:

Mainly the price of the dress I wanted was affordable

Quality
Thumbnail of user lacye10
1 review
0 helpful votes
July 14th, 2021
Verified purchase

I've ordered clothes from IV Rose and they've been basically ok, even though the sizes aren't really scaled to my body type. But this order was a total disappointment. Must have been somebody's first day.

Reason I chose this business:

Cute styles

Reason I chose this product:

Cute styles

* IVRose attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Quality
Thumbnail of user davet1191
1 review
0 helpful votes
March 6th, 2024
Verified purchase
• Updated review

It took nearly 6 weeks to get items ordered when I paid fir 3 to 8 days delivery and was with me chasing. Do not use this company if you expect a decent level of service. Never again for
me.

The worst you can get, a complete wad of time .

Reason I chose this business:

The website looked good, how wrong was I

Reason I chose this product:

They looked nice

Service
Quality
Very easy to order
January 18th, 2024
Verified site experience
• Previous review
Thumbnail of user donnam2960
2 reviews
0 helpful votes
July 24th, 2022
Verified purchase

The top was very thin and too big, the shorts to small, what you get I suppose when buying a set. Then trying to return it was a nightmare, kept trying to offer 10% discount rather than a return label. Sent back 2 weeks ago and not heard a thing

* IVRose attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user jennye76
1 review
0 helpful votes
August 1st, 2021
Verified purchase

Happy with the product received. Quick delivery
Dress exactly as picture

Happy to purchase from IVRose again I future. Good quality clothing
Thankyou

Reason I chose this business:

Liked the dress

Reason I chose this product:

Liked the dress

Quality
Thumbnail of user doloresl74
1 review
0 helpful votes
March 23rd, 2022
Verified purchase

The blouse were very pretty and material was as expected, but they fo shrinks a full size..

Reason I chose this business:

I realy like your variety

Reason I chose this product:

That's my style

* IVRose attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Quality
Thumbnail of user angelan960
4 reviews
0 helpful votes
October 19th, 2022

Great quality items and brilliant service thank you. Great price good packaging. Delivery wasn't too long. Will use again

Thumbnail of user blancaa65
1 review
0 helpful votes
April 4th, 2022
Verified purchase

I love every single item I order except they always send me one blouse wrong size

Reason I chose this business:

I like it prices are ok

Service
Quality

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Shop IVRose - Women's Online Shopping Offering Huge Discounts on Dresses, Lingerie, Jumpsuits, Swimwear, Tops and More. Free Shipping World Wide.

Company Representative

Thumbnail of user chengc1
ChicME O.
Typically responds within 6 days

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3.0
5,250 reviews
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