Is NewChic Legit or is it a Scam?

Many people want to know if NewChic is legit or if it is a scam. Sitejabber has collected a total of 4,544 reviews on NewChic. On Sitejabber, as of Apr 19, 2024, 1,393 members have written reviews where they rate NewChic 1 star and said they had a problem with the site. 815 (18%) reviewers described NewChic as a scam. The problems that reviewers often refer to as a "scam" include poor-quality products, items that never ship, and refusal to provide a refund. 2766 reviewers (61%) complained about shipping problems. These types of problems can include never receiving the item, delayed shipping, and lost items. 923 (20%) reviewers complained about refund problems on NewChic. Refund problems can take the form of not receiving a refund, only receiving a partial refund, or delay in receiving a refund.

815 Sitejabber members describe NewChic as “scam”

Sitejabber member Savvy S writes the following about NewChic having poor quality products:

“I never expected my 3 pairs of shoes and a pair of sandals to be good quality. Just cute! The site itself tells you size of this shoe runs small, so go up a size. Finally the shoes come in. Cheap, but cute. So far, ok! One pair of shoes is ok fit. The others too big. Id have to invest in at least $30 of inserts to wear them. These Hong Kong peoples customer service is Zero. Non-Existant. Several emails in bad English asking for. Photos?! Of what exactly?! My foot next to a tape? In the shoes? Who is going to take a good pic? My neighbor?! LOUSY COMPANY. BUYER BEWARE. I say: stick with American companies. Or better: Amazon. Fed Up.”

Sitejabber member ROANNE M writes the following about NewChic lack of a refund:

“I ordered 2 pairs of boots from NewChic on 12/2/2020. Was told it would be 15-35 days for delivery. I received a confirmation on 12/14/2020 that the items were in Cantbury NJ, ready to go with a tracking number, pending FedEx to pick them up. It is now 1/6/21, the status has not changed nor have I received my items. Tried emailing customer service 4 days ago and was told I would get a response within 72hours. Well... still haven't heard anything. Extremely frustrating... now I have to get on the phone with credit card company to refund payment. Do not order from this company!”

Sitejabber member Nancy W posts some photos about their experience on NewChic:

“Today I finally received 2 pair of lovely boots, however 1 pair is too small. Called the number ( 10 digit USA number) and the customer support man said he was from newchic - not socofy and I needed to Google the socofy #. I did and it says newchic owns socofy co. Then he said I needed to contact my bank and he couldn't hold as he claimed to be in Hong Kong! Untrustworthy scoundrel! All I want to do is make an honest size exchange. Don't use this company.”

Sitejabber member Jessie C posts some photos about their experience on NewChic:

“I purchased 3 pairs of shoes and waited about 7 weeks for all of them. Finally, I had to sign for the last pair, unlike the previous two pair of shoes that came. Now, I know why... They sent the wrong shoes all together and I bet it was not a mistake. So, to confuse the situation, they have proof that they sent them because they required me to sign for the package. The other two shoes arrived, no signature required and they were the correct ordered shoes. Yes! I did receive the ugliest pair of shoes ever! This company just cheated me out of money!. I bet this is where the communication breaks down, but we were able to communicate enough to get my hard earned money! SHAME... I hate being taken advantage of.”

Sitejabber member Jane H posts some photos about their experience on NewChic:

“Order No. 88241257 SKUF74344 I ordered a cloth online on Aug. 4,2020 and the payment was drawn from my visa right after the order was put. However, the shipment has never made. I sent a message on Aug. 24,2020 and asked the status of order and was told that the cloth was sold out. And they told me that i will get the refund soon. It has been three weeks since i was told "soon", I chatted with their staff online one week ago and she told me that they will refund to me in 48 hours. Now another week has passed, and nothing happened...”

Some reviewers reported positive experiences on NewChic, claiming it to be a legit business. 1,618 reviewers (36%) gave it 5 stars. 14,547 (320%) reviewers described NewChic as “amazing or very good”. 5,121 (113%) reviewers had a positive experience with shipping. This could mean fast shipping times and items that were not damaged upon arrival. 652 (14%) had good experiences with customer service and refunds or exchanges.

14,547 Sitejabber members describe NewChic as “amazing or very good”

Sitejabber member Nancy B writes the following about outstanding prices:

“Will I ever get a response from the dispute I sent to PayPal that you didn't send my shoes? Will this gyp joint ever answer my direct email to them? Will I ever get my shoes? I'm sorry for the very poor review previously. It had been almost a month since I paid for my shoes and had heard nothing from your company. However, I did receive them, and I really love how they feel and look and the later apologies and assurances did make me feel better. Thank you for a good price on shoes I love!”

Sitejabber member Allen H writes the following about good quality products:

“The Collection, the products, and the environment everything is awesome here. The quality of the products is awesome and the rates are not so expensive. NewChic for every day, work and play, and they actually fit my body type (curvy). Reasonably priced, too, with great sales. Staff is terrific - friendly, knowledgeable, helpful, and will go above and beyond to help you find what you are looking for in the size you need. Well managed store. I love shopping here!”

Sitejabber member Janice T writes the following about NewChic fast shipping:

“I have now purchased 3 different linen "mini-dresses" (I wear them as tunics.) The sizing measurements listed on the site are very helpful and enabled me to order the correct size. The clothing comes directly from China - but each time my order has arrived within 2 weeks. Reasonable prices, really cute clothes, fast shipping. I will probably purchase from them again - just being careful about what I order since returning something to China is a bit difficult. And I am hoping that the clothing is entrepreneurial and not sweatshop.”

Sitejabber member Mehran S writes about their great experience on NewChic:

“I recently purchased a backpack from them. Though I received it on time, in the sense of quality it was not what I had expected to be, so I contacted them through email and shared my concerns. They replied back the next day and offered me several options in order to resolve the issue. Since I was qualified for a refund, they didn't hesitate to refund me for the full price of the product; and the full refund was in my account within 3 days. Their after sale customer service is amazing.”

Sitejabber member Lynda P writes about their great experience on NewChic:

“Sizing is a bit of a problem here but the customer service is excellent. I have ordered quite a few things from NewChic and I've had to return a few. They have been most helpful with this. The Chinese sizing varies a great deal from American sizing. And I don't always trust the conversion they offer. Also, the shipping is very slow. BUT - it's always fun to shop because they have such a large selection of goodies.”

Sitejabber member Ranys T writes about their great experience on NewChic:

“I love, love, love Socofy shoes! At first I was a bit cautious to order from China. First shoes were so amazing I had to order other ones too. There was problem with shoes manufacturer, so they gave me options: to change product, to get full refund or to wait for the time they get those shoes. I decided to wait, and only two weeks later I got my lovely shoes! Usually it takes at least a week to deliver from China to Finland, so I think it wasn't long time. The shoes are so much worth waiting! I am bad with sizes so I measured my foot and ordered by centimeters. The size was just as promised. I also ordered two dresses and got them earlier and they were as I ordered. I have already used them and got compliments!”