ipsy

Shop 'sale prices' are an outright lie. I purchased something for $50 which was supposedly reduced from $100. Minutes later found the item for $39 (regular price). So disappointing!

I was about to pull the plug on Ipsy. I felt the products I received did not reflect my profile, and it made me cranky.
When BoxyCharm got involved, the stuff i got was much more to my liking.
I would suggest you read the descriptions of the products very carefully.
For instance, I was ready to reject what i thought was a powder blush set, but once I realized it was a creme I bought it immediately.

Got my first box today and my eyeshadow cheek blush was all crushed broken and powder all over place which is ridiculous how they would even pack that.

I would not say too much except that if you subscribe to have a lot of back and forth with customer support over missing items in your order/ getting wrong orders/ damaged products/ bad quality products. If you wish to read more reviews I would recommend reading posts on Reddit. You can read more specific complaints from people there.

I do the annual subscription and have been for about 2 years. I live to get a surprise package every month! I especially enjoy getting the add ons. Every month they offer a few products for $12 or $ 18 that are usually so much more at Sephora or ultra. I have found their customer service helpful and quick to respond when I have an issue with a broken or missing product.

Most of my products came lte like 1month late. Then they triple charged me and sent me late products. Never doing ipsy it should be called whoopsy

You can go to Macy's, Sephora, Dillard's or ultra and get samples for free. Compared to $15 for what you get in this bag, (everything is samples in this bag) it is so not worth it. I used to get this years ago and you got a lot more in your bag and better products. I started back up again and NO! I just canceled my membership as soon as I receive this bag I will not continue to do this. Sorry but not sorry.

I am so sorry that I started with this company, I have been trying to cancel a subscription for months. I lost access to my original email so now l get the "bot" to answer questions. This is the worst company ever!

For me it's super exciting to pick, try, discover new makeup and cosmetics. Although I discovered fabulous products that I would not have discovered on my own, it's been a huge disappointment to have an issue with just about every delivery. Either they arrive very late, not at all, products are missing, and I got a bit fed up have it to email them every month. Prepare to be frustrated if you join.

I've been a member of Boxycharm since 2016 and wasn't surprised when they partnered or merged with Ipsy. After the Ipsy price hike and less for more shift such as small sized one-off come and go brands I canceled and stuck with the monthly full size Boxycharm. I began to notice things changing about 6 months ago. First, they started letting us choose 3 items (which I love!) but they began sending things I didn't choose. Often. Just weird. I complained about it but nothing happened, nothing changed. So I made a public review of the wrong product they sent hoping someone, anyone, would make the selections we choose be the ones that actually come. Well, I'm guessing someone saw it because this month I did not receive my email to build my box. I logged in to check because it's time to pick the selections and it showed my card payment had declined. No email, no alert, no nothing. So I "updated" my payment method (which hadn't changed) and yet it went through so I'm assuming Ipsy saw my review, got pissed and messed with my account? Because my card hasn't changed, it was as though they just declined the payment. I re-entered the payment and it went through just fine. If that really happened, that's sociopath stuff. I was just trying to get some help to get the products I had selected and my account gets messed with? Really?

I love receiving my ipsy every month and I have had no problems with billing and if I have any problems they are very responsive.
However, the thing that does bother me about ipsy is that you can only review the products you just received. So if you use something for a little while and find there is something you really don't like about it you can't say anything. It's basically use it once leave a review and that's it. I have been disappointed with many products after a few uses but it had been too late to leave a review.

This business was absolutely horrible, it started out great but my daughter didnt once get a product she wanted but products she said she never wanted, I couldnt handle the monthly cost and i cancelled it, i got money pulled out of my acccount from ipsy after i had cancelled it, so i had my daughter go in and cancell it on her end. I ending up having to cancell again and they are repeatedly taking money from my account and now i have to get a new card, do not get ipsy, it is a scam literally.

I came in here to shout out the IPSY customer service. I have been a loyal IPSY user for 6+ years. The basic glam bag is plenty for me since I like to try items before I buy full size. Throughout the years I have had some problems with items (wrong shade, lost packages, late delivery, etc) and they have compensated those issues promptly and with understanding. Just recently was looking through the app and realized I never got my September package. They quickly replied to my issue and promptly sent me a new package with the same (or similar) items. 10/10 on the customer service!

I spent almost $20 on a glam bag and when I tried to track it, they said there was no package with my information.

I have never wanted a ion box but somehow they said I order it but didn't pay for it so now I don't get either box or bag this bag isn't worth the money and it got worse when the put the ipsy and boxy charm together

I would say it's the worst customer service but I can't because there isn't ANY! Why have a phone number if you can speak to anyone?
I have signed up for one ungraded boxy charm box and only been receiving one a month. You have been billing me for 2 since April. And this is on top of the glam box. 1st of the month I have been getting billed for 2 boxy charm and 1 glam box.
This adds up to over $200 USD that you have taken from me.

I have now sent over 6 emails to their supposed "support" team.

I just joined ipsy and got my first glam bag and look at how it came so will be cancelling tomorrow. Touch money for it to look like that

From missing a whole package one month to a bunch of items not being delivered the following month, and now my extra order that I paid for has not arrived. I am out quite a bit of money from ipsy ripping me off. I have canceled subscription which I so far had no problems doing. What a disappointment this experience has been.

I have been a member since July 2019 I paid for two different bags and ultimate glam bag and a glam bag plus I was charged and can prove it through my bank account and my statement I received the glam bag plus after several months and then was told I would receive a refund for the ultimate glam bag which I said I could not because the account was closed and wanted alternative resolutions whether a different bag merchandise credit or a check. They basically told me there was nothing they could do about my ultimate bag and my $53And that I'm not a current member anymore because I have an updated my payment why would I update my payment when I still haven't received the merchandise I purchased in January? After more than several emails this issue still has not been resolved I'm very unsatisfied and disappointed with this company, and they basically said oh well! Really?

This company is horrible. I ordered the Pat mcgrath icon box and my 2-3items came in used/bad. When my replacements came in, one item (Huda cheeky blush) was still twisted to the top and fell out as soon as I opened it (again). My second replacement, same thing. When they said they would send another replacement that was a different brand, I told them not to send me from their cheap line that they owned (complex culture) because it is not a comparable item to the Huda blush.

Well they don't listen for anything bc they sent me the $2 cheap blush instead of the $30 blush I ordered (that they kept sending to me used/bad). This is clearly bait and switch from a higher end brand to a cheap knock off. Complex culture items are pure trash and anytime someone has issues with the higher end items they pay for, Ipsy subs them with this cheap horrible garbage.

Customer service is useless. They don't care about customers or keeping business. I will be disputing the whole charge.

I cancelled my Ipsy subscription years ago, because I wasn't happy with the items. I subscribed to Boxycharm and loved them! Until Ipsy bought them out. I've waited months to decide if I liked the products I was receiving since Ipsy took over. And...I do not. Not only are the products pretty much thrown into a box (Boxycharm was always very nicely placed in a box), the box always seems beat up (it can always be the post office?), and the products are just meh. The products do not seem worth it, and I don't care for a lot of the (seemingly cheapie) brands. When you google individual products (as I do before choosing the 3 I want each month), it seems like they give you choices of items that have bad reviews, or aren't selling well. I'm sad that Boxycharm is not a thing anymore!

I was an ipsey member and their products were cheap, broke me out, and just werent really worth it. Fav. Was always the little purse. I cancelled and went with Boxy Charm a while later and like them SO MUCH BETTER! It is unfortunate that Ipsy bought them out and shut them down since they could not compete because now mostly my boxes suck again. Not really good name brands --I got MAC and other top brands when Boxy ran the show. It is a shame they did not find a way to retain the products/merchants or at least enough of them so we could continue to enjoy. I will give it a couple more boxes...but...

I had the glam bag membership for 3 months each delivery contained a cheap makeup bag as part of the package. The rest of the items were sample sized and less, unsealed garbage! Then upon trying to navigate through their cancel subscription feature, I was still charged even though status was cancelled and inactive. IT IS FRAUD! A HUGE DISAPPOINTMENT IN EVERY CORNER OF THIS WORTHLESS JUNK MAIL!