IndianRoots Questions & Answers

Here’s what consumers have asked with answers from IndianRoots staff and previous consumers.

11 questions answered

9% answered in 1 day

Question:

Question:

I am awaiting a refund for the past 6 months! these traits bring down the indian value system! such a disgrace! no wonder india doesnt progress as much as other nations.

Question:

I would like to know why when funds are paid in usd convert to cad when refunded! cheaters to the core! i would like the balance of my refund asap.and don't ask for a statement because you have all that information. paypal is as crooked as you lot. the statement doesn't show the currency very convieniently. don't for a moment think you have got away with it or are free from investigation.

Question:

I ordered 4/11/2016 100157917 orange hand woven tussar silk dupatta 1,011, i also apply gift voucher on this product after 70 days they said that payment has not recieved but payment debit in indiaroots account and after some days ago payment come y account and product not delieverd

Question:

I want to send an escalation email and looking for top management email address can you help? I want to send an escalation email and looking for top management email address can you help?

Answer:

Namaskar Anupama, We are sorry for the inconvenience caused to you. Please share your order number along with the complaint that would like to highlight. So that we can get the issue resolved on priority. Regards, Team Indianroors

By indianroots h., over a year old

Question:

Why am i not getting any information about my order 300050878. i have email to customeer care several times and i have no response. order was made on 6/27/16 and website says it is in process. this was a very good company for years and i ordered many times. what is happening? Why am i not getting any information about my order 300050878. i have email to customeer care several times and i have no response. order was made on 6/27/16 and website says it is in process. this was a very good company for years and i ordered many times. what is happening?

Answer:

Namaskar Mary! WE are sorry for the delay in the dispatch of your order. WE have escalated the issue to our concerned team, kindly allow us 3 business days to share the exact shipping date of your remaining products. Your patience is appreciated. Regards, Team Indianroots

By indianroots h., over a year old

Question:

Hello when will my order number 300049333- be delivered? Hello when will my order number 300049333- be delivered?

Answer:

Namaskar Kanthi! We sincerely regret for the inconvenience caused to you. We have escalated the matter to the concerned manager, please allow us 24 hours to update you the exact shipping date of your order.

By indianroots h., over a year old

Question:

Hi i would like to know u have any customer care number? Hi i would like to know u have any customer care number?

Answer:

Namaskar Jyoti, we are redesigning our customer service process to better meet your needs. While we clean up our systems and bring our services back up, in the meanwhile please contact us through email at care@indianroots.com Also, you can share your contact number along with your convenient time between 10:00AM till 7:00PM IST and our customer service officer will call you. Regards, Team Indianroots

By indianroots h., over a year old

Question:

Hi i had ordered 3 kurtis (order no 100150149) on feb 8th. only 2 of them got delivered. what about the third one? Hi i had ordered 3 kurtis (order no 100150149) on feb 8th. only 2 of them got delivered. what about the third one?

Answer:

Namaskar Sabitha, We sincerely regret for the delay in the dispatch of your order. We have escalated the matter to the concerned team, please allow us 2 business days to share the exact shipping date of your order.

By indianroots h., over a year old

Question:

Hi, my sku is #100000141041 i ordered on 9 november bbut till to date the status is processing. i sent an email but no reply. please let me know when will i get. i need it urgently for my friend's wedding which is on december 6. Hi, my sku is #100000141041 i ordered on 9 november bbut till to date the status is processing. i sent an email but no reply. please let me know when will i get. i need it urgently for my friend's wedding which is on december 6.

Answer:

Namaskar Anees! We are sorry for the experience you had with us. Hope you have received a response on the review posted by you.

By indianroots h., over a year old

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Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

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