• IndianRoots

Overview

IndianRoots has a rating of 2.11 stars from 176 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about IndianRoots most frequently mention customer service, business days, and order number problems. IndianRoots ranks 231st among Indian Clothing sites.

  • Service
    20
  • Value
    19
  • Shipping
    19
  • Returns
    15
  • Quality
    18
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What reviewers want you to know

Positive highlights

  • Then one of my teacher recommended Indian roots to me.

Critical highlights

  • A very sad process of dishonesty and thievery covered in care and customer service.
How would you rate IndianRoots?
Top Positive Review

“Lovely Skirt”

promila l.
1/15/16

The skirts and the skirts Sets that Indianroots are providing are beautiful, classic, eye catching, exotic. My sister was very much found of skirts and wanted to buy the particular skirts but could not find it anywhere. Then one day while surfing the net I came across Indianroots and found that skirts there and gifted it to my sister. It was amazing and my sister really loved it. Thank You Indianroots for providing variety of stuff and trends.

Top Critical Review

“Fraud Company!”

Deya D.
4/11/18

I have ordered one saree. It was going to take long time to ship. I canceled ans asked for refund. They used to reply that they are about to process every time I wrote to them. Then, they stopped replying. I have neither got the product nor refund! By seeing other reviews, I wonder how much money they made by fooling so many people!

Reviews (176)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (42) indian roots (27)
Thumbnail of user deyad
1 review
1 helpful vote
April 11th, 2018

I have ordered one saree. It was going to take long time to ship. I canceled ans asked for refund. They used to reply that they are about to process every time I wrote to them. Then, they stopped replying. I have neither got the product nor refund! By seeing other reviews, I wonder how much money they made by fooling so many people!

Thumbnail of user reshmam2
1 review
1 helpful vote
August 12th, 2017

I had ordered 2 duppattas 5 months ago total worth of $200 plus. Until a month back they kept on sending me apologetic emails for the delay. Now they are not responding to my emails. Looks like they have no intention of refunding my money back. They have no customer support number and no other way to contact them. Now I know why they are set up this way so that they can scam people. This company will not survive long on such ethics.

Thumbnail of user preetir1
1 review
67 helpful votes
January 9th, 2016

In winters, I am found of wearing stoles. So my friend gifted me one of the stole on my birthday and I really liked it. I asked her from where did she found such type stoles and she recommended Indianroots to me. And when I visited the site, I was amazed at the variety of stoles available. I ordered three more stoles from this particular site and would recommend all to go through this site as they have amazing variety.

Thumbnail of user indianrootsh
indianroots h. – IndianRoots Rep

Namaskar Preeti! Thank you for appreciating our hard work. We always try our best to provide you all the latest and trendy designer collection on our webshop. You kind words always motivate our team to make each of your shopping experience memorable. Looking forward to see you shop with us soon.

Regards,
Team Indianroots

Thumbnail of user rajk61
1 review
2 helpful votes
January 4th, 2017

Sorry but I do not have the time or patience left to be emailing you with order numbers to rectify this, you should already have the info!. Anyone new wanting to order from INDIAN ROOTS please don't you will be disappointed as you will not get your order or your refund. You won't even get an email, only when you chase them for orders do they reply to say it's delayed, then after 3 attempts they cancel the order, is stick to buying from U. K. Shops or actually going to India and getting it, much safer options!

Thumbnail of user indianrootsh
indianroots h. – IndianRoots Rep

Namaskar Raj, We are extremely sorry for the bitter experience you had with us. We would request you to please share the order number to assist you better and resolve the highlighted concern on priority.

Regards,
Team Indianroots

Thumbnail of user cassandran4
1 review
0 helpful votes
July 30th, 2017

Do not order from this company. You WILL NOT get your clothes or your refund. A very sad process of dishonesty and thievery covered in care and customer service. Wolves in sheep's clothing. I pray those in this company see of their ways, and turn from the darkness to the light of Jesus Christ who died for them. May they turn from these ways, and do what is right, before they close their eyes for the very last time and stand before their maker for judgement.

Thumbnail of user muralip2
1 review
3 helpful votes
August 31st, 2016

Stay away from NDTV's Indian Roots. They are bogus. They collect money by showing merchandise and never deliver. My order is *******. I placed a months ago - paid US $ 160. Never received merchandise nor my money refunded. After complain on this site - they cancelled my order but saying they can not refund my money.

Looks like Indian Roots CEO is some kind of drug addict - stealing money from common people.

Wonder after so many people complaints, he is not yet arrested by law enforcement offices in India.

Thumbnail of user indianrootsh
indianroots h. – IndianRoots Rep

Namaskar Murali, We sincerely regret for the inconvenience caused to you. As per your request we have cancelled your order and initiated the refund. Please be assured your refund will be processed in next 2 business days. Once the refund is being done, You will be notified by your corresponding bank.

Regards,
Team Indianroots

Thumbnail of user vishb1
1 review
0 helpful votes
August 9th, 2017

I am not sure what changed. When they first launched I thought they were here for the long haul but appears that they have gone absconding now. All my previous orders were delivered correctly but the last order I placed in Feb for delivery in March - To date I have received 1 out of the 4 that I ordered (Order #*******). Same polite messages I receive every month when asked for status. And now they have even stopped responding to emails sent to their care email id.

Thumbnail of user akshayt1
1 review
3 helpful votes
January 11th, 2016

The WROST shopping site in India. So untrustworthy, customer service is very unprofessional. I would not recommend any of my friends/family to shop from them.My order number is *******, which was placed 2 months back, is still not delivered fully. I asked for refund but they are not doing that either. I am going to file a complain against them, and make sure I spread the word around.

Thumbnail of user indianrootsh
indianroots h. – IndianRoots Rep

Namaskar Akshay! We sincerely regret for the delay in the dispatch of your order. The matter has been escalated to the concerned manager and we will update you the exact status of your order in 1 business days. In-case there is any further delay, we will honour your cancellation request and initiate the refund back into your card account. We appreciate your patience and understanding.
Regards,
Team Indianroots

Thumbnail of user purbar
1 review
0 helpful votes
May 1st, 2017

Too bad I saw these reviews after I placed the order. The site mentions 45 day delivery period but makes not attempt to adhere to it. Cannot be contacted on phone. Their response via mail and FB is far from prompt, And when the customer tired of waiting for the order wants to cancel, they refuse to do it.

Thumbnail of user indianrootsh
indianroots h. – IndianRoots Rep

Namaskar Purba, We are sorry for the inconvenience caused to you. Please share your order number to help us assist you better and resolve the highlighted concern on priority.
Regards,
Team Indianroots

Thumbnail of user supriyam2
1 review
1 helpful vote
May 9th, 2017

I had placed an order (Invoice ID: *******/ Receipt No: 4852-6673-9338-9520) but no sign of delivery yet.

I am disappointed by this lackadaisical attitude

Thumbnail of user indianrootsh
indianroots h. – IndianRoots Rep

Namaskar Supriya, we are sorry for the inconvenience caused to you. Your ordered products has the procurement timeline of 45 business days from the order date and we are expecting to receive the products from our brand in next 14 days. Once we receive the products from our brand, post quality check, your order will be dispatched and a confirmation email will be sent to you with tracking details and courier partner website link to track your shipment.
Regards,
Team Indianroots

Thumbnail of user nunyab20
1 review
1 helpful vote
February 11th, 2016

Order number *******. Yea I ordered my product in December around Christmas. It is now February. I have received email saying oh wait contact us in a few days or in a week well have it... Nothing... Then the last email I get just tells me to keep waiting because they haven't sent it yet. Don't waste your money by shopping there. It has truly been most unpleasant and possibly a scam

Thumbnail of user indianrootsh
indianroots h. – IndianRoots Rep

Namaskar Nunya! We are sorry for the delay in procuring your ordered product and inconvenience caused to you. The issue has been shared with the concerned manager for immediate action. Please be assured we will soon update you the exact status with shipping date of your order. We are sorry for what you have experienced, and we are making an effort to ensure that such delay in shipping will not occur in future. Please consider this as one of the exception and we assure you that it would not happen again in future.

Thumbnail of user seemas4
1 review
1 helpful vote
April 21st, 2016

Ordered one cotton dress from Astha & Siddharth at Indianroots. Though I live in Gurgaon, but still they are taking 21 days to deliver, while other sites like lime road are ready to deliver the same dress in 3-4 days. Wish I had ordered from lime road.

On top of thatI am trying to reach indianroots customer care for fast delivery, but phone no is not functional and no response to the mails I have written to them.

Thumbnail of user indianrootsh
indianroots h. – IndianRoots Rep

Namaskar Seema,

Greetings from Indianroots!

We sincerely regret for the inconvenience caused to you. We would like to share that, we do not have ready products available. Once you place the order then these products will be procured from our brands. We have also mentioned the shipping time on the product page under shipping info tab for your reference. However, we always try our utmost efforts to procure and ship the products on priority.

Also, we would request you to share the order number to help us prioritize the procurement of your order.

We are redesigning our customer service process to better meet your needs. While we clean up our systems and bring our services back up, in the meanwhile please contact us through email at care@indianroots.com

Regards,
Team Indianroots

Thumbnail of user dimples
1 review
8 helpful votes
February 20th, 2015

You can talk with live person but all have same response. Waiting for my order which took place on Dec. 25th. After waiting for a good one month tried to reach customer service via chat, phone call and now email. From my 1st follow up till last one same response give us 2 business days. And after each two business days same response we apologize. Trying to make stop payment. Let's see. Just horrible experience. Till date still waiting.

Thumbnail of user monab12
1 review
2 helpful votes
February 2nd, 2016

This is regarding my order# *******. I placed the order on Jan 8 and was informed by Indianroots that I would receive it by Jan 26. It is today Feb 2 and I have not received my package, nor have I received any notification about delay, shipping or status information from Indian roots. Please cancel my order and issue me a full refund through Paypal. I am very disappointed in your service.
Your products are wonderful and I wish you had even standard level of customer service.

Thumbnail of user promilal1
7 reviews
141 helpful votes
January 15th, 2016

The skirts and the skirts Sets that Indianroots are providing are beautiful, classic, eye catching, exotic. My sister was very much found of skirts and wanted to buy the particular skirts but could not find it anywhere. Then one day while surfing the net I came across Indianroots and found that skirts there and gifted it to my sister. It was amazing and my sister really loved it. Thank You Indianroots for providing variety of stuff and trends.

Thumbnail of user indianrootsh
indianroots h. – IndianRoots Rep

Namaskar Promila! Thank you for appreciating our hard work. We always try our best to provide you all the latest and trendy designer collection on our webshop. You kind words always motivate our team to make each of your shopping experience memorable. Looking forward to see you shop with us soon.

Regards,
Team Indianroots

Thumbnail of user shubhan9
1 review
1 helpful vote
October 26th, 2017

I had placed an order in Feb, 2017 and upon constant prodding, around May they inform me that they could not procure the order and would issue a refund which remains to be processed. I assumed they would due it in due course and went ahead and placed another order 3 weeks ago which seems to following the same fate as I have no response to my mails on the status of my order. This has been an extremely frustrating experience and am looking for some way to contact the company so I can get my money refunded but there is no contact number listed and all my emails are sent in vain.

Thumbnail of user soniyap
1 review
44 helpful votes
September 14th, 2015

Indianroots is my favorite shopping website and I as per my experience I can say that this is one of the most genuine shopping site. The products are of high quality and the customer care team is also very supportive and helping. I have never faced any problem while dealing with this website. I feel that this site is a bit on the costlier side but again the high price is justified due to the supreme quality of the supreme quality

Service
Value
Shipping
Quality
Thumbnail of user indianrootsh
indianroots h. – IndianRoots Rep

Namaskar Soniya! We are glad to hear from you. Thank you for sharing your feedback with us. We always make an attempt to serve our customers with best of service.
Regards..

Thumbnail of user ykk
1 review
2 helpful votes
September 18th, 2015

I had ordered an ethnic dress from them... they never shipped for several months... of course customer service one of the best trained liars online... give me a different story each time... lot of time and monry wasted...
Finally had to get my bank in the USA involved for a refund.

After this I have observed they don't accept credit cards. Only PayPal.

Next they also blocked my account login... SO BEWARE

Thumbnail of user indianrootsh
indianroots h. – IndianRoots Rep

Namaskar YK! We're very sorry to hear that. Would appreciate if you could please share your order number(s) with us so that this can be looked into & resolved. Once again, we apologize for all the inconvenience you've experienced. Regards..

Thumbnail of user sandeepm9
1 review
4 helpful votes
March 24th, 2017

HI, i have been supplying to indianroots for 2 years. Last year i managed to get my payment after a delay of 8 months and that to after i went and sat at their office. Yet again my payments are due for the last 5 months. They dont reply to mails or pick up calls. Finally i have decided to not supply any more orders. These guys are going to close down if they act like this.

Thumbnail of user imaania
1 review
1 helpful vote
May 23rd, 2017

DO NOT WASTE YOUR TIME AND MONEY. I purchased a product last August and for the THIRD time it could not be procured. After a RIDICULOUS delivery period, I still didn't receive anything. I ordered something else with the credit that I had and again nothing for 3 months. I asked for a refund and have been chasing it for the last 2 months. They have standard, typed responses with zero customer service. NO CONTACT NUMBER. They are pinnacle of inefficiency and represent everything that you worry about when shopping online from an overseas company.

Service
Value
Shipping
Returns
Quality
Thumbnail of user indianrootsh
indianroots h. – IndianRoots Rep

Namaskar Imaani, We are sorry for the inconvenience caused to you. Please share your order number to help us assist you better and resolve the highlighted concern on priority.
Regards,
Team Indianroots

Thumbnail of user kwakup
1 review
3 helpful votes
July 18th, 2015

This company is fraud and are just there to make money and destroy Indian companies reputation. Fool and cheat people for their money. Not at all customer friendly, never respond to messages unless you go on their website and they think you want to shop again so they can cheat you. BE AWARE
Bought 4 items from them but they only shipped two and ignore the rest and kept the money never respond to my e-mail about the issue

Thumbnail of user indianrootsh
indianroots h. – IndianRoots Rep

Namaskar Kwaku P.! We're extremely sorry to hear that. We request you to please help us with your order details so that this can be looked into. Regards..

Thumbnail of user mallikas
1 review
1 helpful vote
May 29th, 2017

NOT A GOOD EXPERIENCE WITH THIS COMPANY FOR ORDER CLOTHES ONLINE... TOOK MORE THAN 90 DAYS TO COMPLETE MY ORDER AND THEN ALSO DID NOT SHIP THEM. WHEN I ASKED THEM TO CANCEL MY ORDER AND GIVE ME A REFUND... THEY STILL ARE PROCASTINATING AND NOT ISSUING MY A REFUND... ALSO THERE IS ISSUE WHERE THEY ARE TRYING TO REUND ME LESS MONEY THAN WHAT I PAID FOR THE ORDER.
DO NOT TRUST THIS WEBSITE TO DO A GOOD CUSTOMER SERVICE. VERY BAD EXPERIENCE FOR ME.

Thumbnail of user indianrootsh
indianroots h. – IndianRoots Rep

Namaskar Mallika, We regret for the inconvenience caused to you. We would like to share that your refund has already been processed into your PayPal account. Kindly check with PayPal and acknowledge the receipt of the refund.

Regards,
Team Indianroots

Thumbnail of user anishp3
1 review
3 helpful votes
November 10th, 2016

One of the worst companies I've ever dealt with in buying items online. I was told I'd get a refund for a few sarees I bought in September which they "couldn't procure" due to "high demand" for these products. I still haven't got a refund processed which I will now inform PayPal about.
This company is a fraud they will not send you your items or refunds. Do not buy from them!

Thumbnail of user indianrootsh
indianroots h. – IndianRoots Rep

Namaskar Anish, we sincerely regret for the inconvenience caused to you. Please share your order number to assist you better and resolve the highlighted concern on priority.
Regards,
Team Indianroots

Thumbnail of user sudeshnab
1 review
1 helpful vote
June 2nd, 2017

Atrocious business model, lousy helpline. All they have is an exquisite catalogue, period. They take orders accept the moneys, but do not deliver at all. Their helplines are unresponsive. 3 months since I ordered 2× salwarsuits-no delivery andno refund till date. Guess they'll only respond to the consumer forum.

Service
Value
Shipping
Returns
Quality
Thumbnail of user indianrootsh
indianroots h. – IndianRoots Rep

Namaskar Sudeshna, We are sorry for the inconvenience caused to you. Please share your order number to help us assist you better and resolve the highlighted concern on priority.
Regards,
Team Indianroots

Thumbnail of user inderjitc
1 review
1 helpful vote
August 10th, 2017

I have become a victim of Indian roots, ordered 5 moth ago, every time false promises, now they have even stopped replying my email. For proof if Indian roots guys check this site, my order number *******.

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From the business

With a hand picked selection of high-end designer wear, hand crafted home linen, exquisite accessories and more, we are a selectively curated marketplace where global Indians can come together to shop, share and fall in love with the best ethnic produc...

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Thumbnail of user indianrootsh
indianroots h.

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176 reviews
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