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Dear Indianroots
I have tried on several ocassions by talking to your customer service people and I get the same response everytime - We are waiting for the brands to supply. I am still waiting for a dress that I ordered in March. It is of no value to me now and by the time I get it it will be outdated fashion. However I still feel that you have scammed me and stolen my money. I will definitely not recommend anyone to purchase from you. I have each time provided my order number only to be given the same answer. You don't care because you have taken out the money from my bank account already. You need to provide a better service than this if you want anyone to continue purchasing from you. You have just lost a customer that would normally buy on a regular basis from a company that treats them well.
asked by Sharlene S. on 7/6/15
1 Answer
I see you were totally ignored but the next person down got a pretty prompt response. Disgusting company
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Is it a genuine site ?? as i ve placed the order on april 10th, still i ve not recieved the product and there is no revert also from them regarding this much delay ...i ve also done the payment :( I am awaiting a refund for the past 6 months! These traits bring down the Indian value system! Such a disgrace! No wonder India doesnt progress as much as other nations. I would like to know why when funds are paid in USD convert to CAD when refunded! Cheaters to the core! I would like the balance of my refund asap.And don't ask for a statement because you have all that information. PayPal is as crooked as you lot. The statement doesn't show the currency very convieniently. Don't for a moment think you have got away with it or are free from investigation. I want to send an escalation email and looking for top management email address can you help? Why am I not getting any information about my order 300050878. I have email to customeer care several times and I have no response. Order was made on 6/27/16 and website says it is in process. This was a very good company for years and I ordered many times. What is happening??? i ordered 4/11/2016 100157917 Orange Hand Woven Tussar Silk Dupatta 1,011 , i also apply gift voucher on this product after 70 days they said that payment has not recieved but payment debit in indiaroots account and after some days ago payment come y account and product not delieverd hello when will my Order Number 300049333- be delivered? hi i would like to know u have any customer care number ? hi i had ordered 3 kurtis (order no 100150149) on feb 8th. only 2 of them got delivered. what about the third one???? Hi, Does anyone have an experience of ordering good from "" to USA? I read the website says that there are shipping, handling and customs charges all to be born by the customer, but I was looking for a rough estimate for how much these services amount to when ordering using the website. Any feedback will be appreciated. Thanks, Soumya.

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