IndiaCakes has a rating of 2.47 stars from 974 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about IndiaCakes most frequently mention customer care, delivery charge, and next day problems. IndiaCakes ranks 24th among Dessert sites.
This company does not typically respond to reviews
I search this site on google and placed an order of cakes for my friend bday. They have a lots of cake design. I booked a chicolate truffle cake which my friend likes most. Prices of the cake are very nominal. They delivered cake on time. The customer service is satisfactory.
I have placed order for heart shaped and i received a round shape. Not only that i was asked to pay extra around 275 as delivery charge which was not mentioned while ordering. And the cake came from near by store from my home which is leass than 5 k.m. When I asked Indiacakes about this, no reply from them. Proof attached.
I have placed order for heart shaped and i received a round shape. Not only that i was asked to pay extra around 275 as delivery charge which was not mentioned while ordering. And the cake came from near by store from my home which is leass than 5 k.m.
When I asked Indiacakes about this, no reply from them. Proof attached.
Tip for consumers:
Don't trust their service
Products used:
Cake
Please don't order anything from this India Cakes. Very worst service they provide it just looting the money and not providing the amount back and doesn't even return the money
Products used:
Cake
Please don't use their service. They provide the worst service. The order which I placed was not delivered even after the event date. The payment was done before itself. The customer service is the worst. Without giving proper response they rejected the call from their end. I tried mail call everything possible still no response at all. Also they won't refund the amount in cash. Please don't go for it. It is so humiliating for the person who was planning for a surprise and couldn't do it
Though cake quality was good but the way it was delivered and the verbal exchanges that followed was bitter and undesirable. The customer contact no is always busy and I have not got any email reply.
Tip for consumers:
Oder but careful of proper delivery of the products
Products used:
India cakes
Indiacakes.com is a scam website, they take money from people and dont deliver, the numbers are not reachable. Please refrain from ordering from this website, also customer sevice is very bad, company will be shut down before they cheat other people.
Products used:
Cakes
After completion of payment they are claiming the payment is not done (though I have proff of my transaction)
They provide misleading information to customers. Complete HARASSMENT! They are charging extra for delivery however they are not making the delivery on the particular day.
I suggest do not use this platform at all!
The service was excellent. As the cake was delivered on time. It's best service for people who are out of country still want to surprise there loved ones.
This is a fraud company stealing money from the customers without delivering the cake. Once I made the order I received an email saying I need to make an additional 275 rupees for the delivery and only then the order will be processed. Rs. 575 was taken from my account in April 2023 and now in October 2023 they are still saying they'll contact me in 24 hours and cutting the call abruptly. Very bad customer service, no response to emails and fraud company. Please don't buy here and waste your hard earned money to these fraud people.
Tip for consumers:
Fraud company
Products used:
Nothing was delivered but money was taken
This service appears to be fraudulent. I placed an order for a cake, and despite their website clearly stating that normal delivery is free (INR 0), they insisted on additional delivery charges Rs 250. When I attempted to communicate with their chatbot, it continuously pressured me to pay the extra delivery fees, even though I requested the cancellation of my order. They have left my order in a pending payment status.
Don't order from this website... my order was not delivered and I didn't get any refund. Don't order
Tip for consumers:
Don't order from this website
Dear Customer
We have received your non delivery complaint details and will be resolved at earliest
Support
Ordered cake and chocolates to be delivered today and the same is not yet received. The shared number is not reachable and the customer support Sunitha and Rohit is not responding
I have bought cakes from Indiacakes multiple times. They have all been of very good quality. I have never had trouble with their service too. I just wish they had more variety with the fresh cream cakes.
New Style of Scam, Small amounts in big Quantity all across the country, big money scams, fraudulent service, no delivery, see the complaints against them. Manit Nagrani, based in Pune, MH, IN, is currently a CEO at IndiaCakes.com. Is responsible for the Scam. Unfortunately there is no such authority to take action against them. It is our fault and helplessness and dependency also that we get trapped by such website that appear first in google search. I ordered also and not delivered not refund and rude reply on calls and reply on email. There is no proper management and dealing. That shows it only created for scams. I have call records and chat transcript
Tip for consumers:
Its a fake company its policy is to do small amounts scam in big quantity all over the country with proper style
Products used:
Cake
This cake Baker is a very awesome cake make and his service is awesome very amazing his cake very tasty and yummy cake I like it
Dear Customer
Thank you for ordering with India's oldest Online Cake delivering company
IndiaCakes is delivering cakes across India to more than 2000 cities since 2004 and has completed 15 years of delivery with more than 1 million satisfied customers.
IndiaCakes has huge network of 3000+ cake shops in big cities and small village addresses
We hope to serve you in future also
Team
IndiaCakes.com
Taking money after that again asking delivery charges and not delivered no reply for mail no customer care answer
Tip for consumers:
Need good service
Products used:
Cake
We have ordered my cake, the site promised for the same day delivery, the time had already passed but we didn't receive cake and no information as well
There isnt any proper contact info and on all the given contact information they do not reply
WILL NEVER ORDER FROM THIS UNAUTHENTIC SITE EVER AGAIN AND EVEN SUGGEST YOU ALL TO NOT TO ORDER YOURS
Dear Customer
We have received your non delivery complaint details and will be resolved at earliest
Support
I recently had a dreadful experience with a website claiming to deliver cakes, and I feel compelled to share my experience to warn others. After placing an order and making the payment, my cake was never delivered, and attempts to contact their customer care were met with silence.
To add insult to injury, a day after the expected delivery date, I received an email demanding an additional 275 rupees for a supposed delivery charge. This blatant attempt to extract more money was both infuriating and deceptive. The lack of transparency and customer support left me frustrated and disappointed.
Dealing with this fake website was not only a waste of money but also ruined my special day. I strongly advise everyone to steer clear of this fraudulent service to avoid falling victim to their disgraceful tactics.
Products used:
This is a fraud website to cheat people.
I have tasted many cakes but India cakes have unique taste. I am regular customer of them. Must visit once.
Dear Customer
Thank you for ordering with India's oldest Online Cake delivering company
IndiaCakes is delivering cakes across India to more than 2000 cities since 2004 and has completed 15 years of delivery with more than 1 million satisfied customers.
IndiaCakes has huge network of 3000+ cake shops in big cities and small village addresses
We hope to serve you in future also
Team
IndiaCakes.com
I booked a birthday cake for my father in law through this in 2020. I paid and booked online. Till the delivery time they didn't mention that they don't have delivery in that location. They only said like they have delivery all across India. I tried to contact the customer care they also said like waite delivery people will contact you. Later when I asked for refund they are not responding and still they are sending messages saying pay some more amount and complete the order. And three years later they have send me a message stating that I should complete my purchase and book another cake.Very poor customer care and very bad experience for me from the indiacakes. I won't recommend to anybody.
I like this cake company are really good and delicious cake are baking I really so happy this company are good and great...
I have order Butterscotch cake, but I got a different cake. So it's better to take care of this type of mistake in the future.
I am very happy with it site and I recommend you so I recommend you because it site is very helpful for me
Very amazing and good indiacakes very good service best service indiacakes I like this indiacakes very amazing service
India Cakes is a leading online cake delivery shop offering delicious cakes for all occasions. Browse our wide selection of cakes for fast delivery.
IndiaCakes.com was started in the year 2004 and has completed 15 years of online cake delivery across india to more than 200 cities.
Dear Customer
We have noted your complaint and will check and resolve the same at earliest
Support