• IndiaCakes

IndiaCakes

Overview

IndiaCakes has a rating of 2.47 stars from 974 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about IndiaCakes most frequently mention customer care, delivery charge, and next day problems. IndiaCakes ranks 24th among Dessert sites.

  • Service
    125
  • Value
    120
  • Shipping
    113
  • Returns
    111
  • Quality
    106

This company does not typically respond to reviews

Positive reviews (last 12 months): 5%
Positive
2
Neutral
0
Negative
38
137
See all photos

What reviewers want you to know

Positive highlights

  • I have ordered many times from India Cakes and the experience so far has been great.
  • I really like this cake service I recommend everyone.

Critical highlights

  • Customer care people were rude and delivery is pathetic.
How would you rate IndiaCakes?
Top Positive Review

“Awsome cake”

Pardeep S.
5/21/19

I search this site on google and placed an order of cakes for my friend bday. They have a lots of cake design. I booked a chicolate truffle cake which my friend likes most. Prices of the cake are very nominal. They delivered cake on time. The customer service is satisfactory.

Top Critical Review

“Bad experience”

Manu T.
2/9/24

I have placed order for heart shaped and i received a round shape. Not only that i was asked to pay extra around 275 as delivery charge which was not mentioned while ordering. And the cake came from near by store from my home which is leass than 5 k.m. When I asked Indiacakes about this, no reply from them. Proof attached.

Reviews (974)

Rating

Timeframe

Other

Reviews that mention popular keywords

india cakes (149) cake service (80) customer care (55) chocolate cake (31) quality cakes (27)
Thumbnail of user manuthomasernakulam
1 review
0 helpful votes
February 9th, 2024

I have placed order for heart shaped and i received a round shape. Not only that i was asked to pay extra around 275 as delivery charge which was not mentioned while ordering. And the cake came from near by store from my home which is leass than 5 k.m.
When I asked Indiacakes about this, no reply from them. Proof attached.

Tip for consumers:
Don't trust their service

Products used:
Cake

Service
Value
Shipping
Returns
Quality
Thumbnail of user manikantar
1 review
1 helpful vote
November 26th, 2020

Please don't order anything from this India Cakes. Very worst service they provide it just looting the money and not providing the amount back and doesn't even return the money

Products used:
Cake

Service
Value
Shipping
Returns
Quality
Thumbnail of user manitn1
IndiaCakes S. – IndiaCakes Rep

Dear Customer

We have noted your complaint and will check and resolve the same at earliest

Support

Thumbnail of user dyanap5
1 review
0 helpful votes
January 4th, 2024

Please don't use their service. They provide the worst service. The order which I placed was not delivered even after the event date. The payment was done before itself. The customer service is the worst. Without giving proper response they rejected the call from their end. I tried mail call everything possible still no response at all. Also they won't refund the amount in cash. Please don't go for it. It is so humiliating for the person who was planning for a surprise and couldn't do it

Thumbnail of user ramk55
1 review
0 helpful votes
May 24th, 2019

Though cake quality was good but the way it was delivered and the verbal exchanges that followed was bitter and undesirable. The customer contact no is always busy and I have not got any email reply.

Tip for consumers:
Oder but careful of proper delivery of the products

Products used:
India cakes

Service
Value
Shipping
Returns
Quality
Thumbnail of user enter2apex362
1 review
0 helpful votes
July 16th, 2023

Indiacakes.com is a scam website, they take money from people and dont deliver, the numbers are not reachable. Please refrain from ordering from this website, also customer sevice is very bad, company will be shut down before they cheat other people.

Products used:
Cakes

Service
Value
Shipping
Returns
Quality
Thumbnail of user mchakraborty370
1 review
0 helpful votes
March 6th, 2024

After completion of payment they are claiming the payment is not done (though I have proff of my transaction)

They provide misleading information to customers. Complete HARASSMENT! They are charging extra for delivery however they are not making the delivery on the particular day.

I suggest do not use this platform at all!

Service
Value
Shipping
Returns
Quality
Thumbnail of user vidhit
1 review
0 helpful votes
August 7th, 2019

The service was excellent. As the cake was delivered on time. It's best service for people who are out of country still want to surprise there loved ones.

Thumbnail of user manasn
2 reviews
1 helpful vote
October 28th, 2023

This is a fraud company stealing money from the customers without delivering the cake. Once I made the order I received an email saying I need to make an additional 275 rupees for the delivery and only then the order will be processed. Rs. 575 was taken from my account in April 2023 and now in October 2023 they are still saying they'll contact me in 24 hours and cutting the call abruptly. Very bad customer service, no response to emails and fraud company. Please don't buy here and waste your hard earned money to these fraud people.

Tip for consumers:
Fraud company

Products used:
Nothing was delivered but money was taken

Service
Value
Shipping
Returns
Quality
Thumbnail of user kellyg231
7 reviews
1 helpful vote
January 18th, 2020

Everyone should try this cakes. They are really tasty. The only minus is that the service is a little bit long. But in t general I love it at all.

Thumbnail of user nitish.rjr
1 review
1 helpful vote
October 7th, 2023

This service appears to be fraudulent. I placed an order for a cake, and despite their website clearly stating that normal delivery is free (INR 0), they insisted on additional delivery charges Rs 250. When I attempted to communicate with their chatbot, it continuously pressured me to pay the extra delivery fees, even though I requested the cancellation of my order. They have left my order in a pending payment status.

Service
Value
Shipping
Returns
Quality
Thumbnail of user pavithrareddym
1 review
2 helpful votes
August 24th, 2020

Don't order from this website... my order was not delivered and I didn't get any refund. Don't order

Tip for consumers:
Don't order from this website

Service
Value
Shipping
Returns
Quality
Thumbnail of user manitn1
IndiaCakes S. – IndiaCakes Rep

Dear Customer

We have received your non delivery complaint details and will be resolved at earliest

Support

Thumbnail of user sindus1
1 review
0 helpful votes
January 9th, 2024

Ordered cake and chocolates to be delivered today and the same is not yet received. The shared number is not reachable and the customer support Sunitha and Rohit is not responding

Service
Value
Shipping
Returns
Quality
Thumbnail of user poorvag
1 review
0 helpful votes
July 29th, 2019

I have bought cakes from Indiacakes multiple times. They have all been of very good quality. I have never had trouble with their service too. I just wish they had more variety with the fresh cream cakes.

Thumbnail of user smshrd
1 review
0 helpful votes
November 29th, 2023

New Style of Scam, Small amounts in big Quantity all across the country, big money scams, fraudulent service, no delivery, see the complaints against them. Manit Nagrani, based in Pune, MH, IN, is currently a CEO at IndiaCakes.com. Is responsible for the Scam. Unfortunately there is no such authority to take action against them. It is our fault and helplessness and dependency also that we get trapped by such website that appear first in google search. I ordered also and not delivered not refund and rude reply on calls and reply on email. There is no proper management and dealing. That shows it only created for scams. I have call records and chat transcript

Tip for consumers:
Its a fake company its policy is to do small amounts scam in big quantity all over the country with proper style

Products used:
Cake

Service
Returns
Quality
Thumbnail of user raof1
1 review
0 helpful votes
August 3rd, 2020

This cake Baker is a very awesome cake make and his service is awesome very amazing his cake very tasty and yummy cake I like it

Thumbnail of user manitn1
IndiaCakes S. – IndiaCakes Rep

Dear Customer

Thank you for ordering with India's oldest Online Cake delivering company

IndiaCakes is delivering cakes across India to more than 2000 cities since 2004 and has completed 15 years of delivery with more than 1 million satisfied customers.

IndiaCakes has huge network of 3000+ cake shops in big cities and small village addresses

We hope to serve you in future also

Team
IndiaCakes.com

Thumbnail of user venkataekfc2
1 review
1 helpful vote
October 23rd, 2023
Verified purchase

Taking money after that again asking delivery charges and not delivered no reply for mail no customer care answer

Tip for consumers:
Need good service

Products used:
Cake

Service
Value
Shipping
Returns
Quality
Thumbnail of user gopals22
1 review
1 helpful vote
August 24th, 2020

We have ordered my cake, the site promised for the same day delivery, the time had already passed but we didn't receive cake and no information as well
There isnt any proper contact info and on all the given contact information they do not reply
WILL NEVER ORDER FROM THIS UNAUTHENTIC SITE EVER AGAIN AND EVEN SUGGEST YOU ALL TO NOT TO ORDER YOURS

Thumbnail of user manitn1
IndiaCakes S. – IndiaCakes Rep

Dear Customer

We have received your non delivery complaint details and will be resolved at earliest

Support

Thumbnail of user meeta5maity5
1 review
0 helpful votes
December 31st, 2023

I recently had a dreadful experience with a website claiming to deliver cakes, and I feel compelled to share my experience to warn others. After placing an order and making the payment, my cake was never delivered, and attempts to contact their customer care were met with silence.

To add insult to injury, a day after the expected delivery date, I received an email demanding an additional 275 rupees for a supposed delivery charge. This blatant attempt to extract more money was both infuriating and deceptive. The lack of transparency and customer support left me frustrated and disappointed.

Dealing with this fake website was not only a waste of money but also ruined my special day. I strongly advise everyone to steer clear of this fraudulent service to avoid falling victim to their disgraceful tactics.

Products used:
This is a fraud website to cheat people.

Service
Value
Shipping
Returns
Quality
Thumbnail of user rohitk97
1 review
0 helpful votes
August 24th, 2020

I have tasted many cakes but India cakes have unique taste. I am regular customer of them. Must visit once.

Thumbnail of user manitn1
IndiaCakes S. – IndiaCakes Rep

Dear Customer

Thank you for ordering with India's oldest Online Cake delivering company

IndiaCakes is delivering cakes across India to more than 2000 cities since 2004 and has completed 15 years of delivery with more than 1 million satisfied customers.

IndiaCakes has huge network of 3000+ cake shops in big cities and small village addresses

We hope to serve you in future also

Team
IndiaCakes.com

Thumbnail of user amruthaa4
1 review
0 helpful votes
November 6th, 2023
Verified purchase

I booked a birthday cake for my father in law through this in 2020. I paid and booked online. Till the delivery time they didn't mention that they don't have delivery in that location. They only said like they have delivery all across India. I tried to contact the customer care they also said like waite delivery people will contact you. Later when I asked for refund they are not responding and still they are sending messages saying pay some more amount and complete the order. And three years later they have send me a message stating that I should complete my purchase and book another cake.Very poor customer care and very bad experience for me from the indiacakes. I won't recommend to anybody.

Service
Value
Returns
Thumbnail of user michaelj1317
2 reviews
4 helpful votes
October 26th, 2020

I like this cake company are really good and delicious cake are baking I really so happy this company are good and great...

Thumbnail of user nishuc
1 review
0 helpful votes
July 24th, 2019

I have order Butterscotch cake, but I got a different cake. So it's better to take care of this type of mistake in the future.

Thumbnail of user sonawane.snehal3
1 review
0 helpful votes
February 20th, 2024

Once order is placed and money is paid, they asking to pay extra huge delivery charges. If I would have known about these changes earlier, I would not have placed the order. Customer care support is also very rude and will not listen to you.

Thumbnail of user amodk2
1 review
0 helpful votes
October 28th, 2020

I am very happy with it site and I recommend you so I recommend you because it site is very helpful for me

Thumbnail of user abhishekg38
1 review
0 helpful votes
October 29th, 2020

Very amazing and good indiacakes very good service best service indiacakes I like this indiacakes very amazing service

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From the business

India Cakes is a leading online cake delivery shop offering delicious cakes for all occasions. Browse our wide selection of cakes for fast delivery.

Business History

IndiaCakes.com was started in the year 2004 and has completed 15 years of online cake delivery across india to more than 200 cities.

Company Representative

Thumbnail of user manitn1
IndiaCakes S.
Support
Typically does not respond to reviews

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2.5
974 reviews
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