iHerb FAQ | Sitejabber

Question:

I received my order today. thank you. i am in canada and have read reciews about brokerage fees and shipping costs but i did not have to pay any of those things i ordered about $45 worth of things and only selected regular free shipping so my question is is there no longer a brokerage cost etc to ship to canada? also the package came with canada post , is that your method to ship to canada?

Answer:

Dear Tim, When shipping to Canada iHerb offers different shipping methods. The one you chose uses the Postal Service for customs clearance and delivery. Because of that reason you are less likely to get assessed customs fees and since your order was not assessed customs fees you also did not have to pay broker fees as well.

By Michael L., Customer Response Team Member over a year old

Question:

I am trying to place an order through credit card and it is asking my social security number as well along with other details. why is that required I am trying to place an order through credit card and it is asking my social security number as well along with other details. why is that required

Answer:

Dear Romita, Thank you for asking your question. The reason why we are asking for that much information is due to customs requirements for clearance of your package. Each country has different requirements for products to be imported. Please feel free to contact our customer service directly if you would like a more detailed break down of the information that is required for your country.

By Michael L., Customer Response Team Member over a year old

Question:

How to place order through credit card from india my payment is rejected by them, when i paid through hdfc credit card How to place order through credit card from india my payment is rejected by them, when i paid through hdfc credit card

Answer:

Same here, i have mailed them, called my bank, waiting for their response! Even debit card dint work. But i m reading reviews of huge custom fees so I m double minded

By Silky J. over a year old

Question:

Where is the company from? are they in us? i usually shop from amazon or ebay? is it ssfe

Answer:

IHerb is a US based company based out of California. IHerb has been in business for over 20 years. You can feel confidant in ordering from iHerb.

By Michael L., Customer Response Team Member over a year old

Question:

I need to get a refund on my order, which i placed on 7/2/2016. the order took over a week to arrive and when i got it, it must have been a bad batch. i have had a headache every day now since i have received this order. please let me know what to do to receive a refund on this product. I need to get a refund on my order, which i placed on 7/2/2016. the order took over a week to arrive and when i got it, it must have been a bad batch. i have had a headache every day now since i have received this order. please let me know what to do to receive a refund on this product.

Answer:

Have you contacted our customer service department? https://secure.iherb.com/info/Contact

By Michael L., Customer Response Team Member over a year old

Question:

Hey i'm from india n i want to purchase aveeno products for my baby. so can tel me any extra charges after product delivery? and i want to know, in how many days d products ll b delivered? Hey i'm from india n i want to purchase aveeno products for my baby. so can tel me any extra charges after product delivery? and i want to know, in how many days d products ll b delivered?

Answer:

It can be complicated to get orders delivered in India. You need to have specific documents submitted to customs before they release the package to you. Also they do require you to pay customs fees and taxes which can be pretty high. Since laws change so quickly with customs, it would be a good idea to check with customs to see the latest requirements and fees. Most packages get delivered to India with in 5 to 7 business days.

By Michael L., Customer Response Team Member over a year old

Question:

Are your arnold products legit? im here frm boston & i don want to wste time on fake products

Answer:

Yes, we only sell verified products directly from the manufacturer. We guarantee the products you receive are legitimate.

By Michael L., Customer Response Team Member over a year old

Question:

Do you delivery to uganda Do you delivery to uganda

Answer:

I am sorry but we do not ship to Uganda at this time.

By Michael L., Customer Response Team Member over a year old

Question:

Hi, am in ukraine, do you guys ship to ukraine without my goods not been seized or lost by immigration? Hi, am in ukraine, do you guys ship to ukraine without my goods not been seized or lost by immigration?

Answer:

Yes, we do ship to Ukraine on a regular basis. We have very good success in getting the products delivered to you without any issues with customs. We even recently added Boxberry shipping options for Ukraine.

By Michael L., Customer Response Team Member over a year old

Question:

I ordered cleaning supplies on may 28 2016 and it has never arrived. my name is robert hoelle. shipping address is 1326 beissinger rd. hamilton, ohio 45013. i have been informd by you that it would arrive within 3 days. i later message you and you said i would receive the cleaning supplies by jun 11 2016, and again on jun13 2016 by the end of the day. when that didn't happen, you informed me to contact ups, which i don't find to be my responsibility. it is now jun 21, and i either would like my order asap or the $30.94 credited to my card. thank you I ordered cleaning supplies on may 28 2016 and it has never arrived. my name is robert hoelle. shipping address is 1326 beissinger rd. hamilton, ohio 45013. i have been informd by you that it would arrive within 3 days. i later message you and you said i would receive the cleaning supplies by jun 11 2016, and again on jun13 2016 by the end of the day. when that didn't happen, you informed me to contact ups, which i don't find to be my responsibility. it is now jun 21, and i either would like my order asap or the $30.94 credited to my card. thank you

Answer:

Dear Robert, I am sorry to hear about the problems you are having with your shipment. Unfortunately I could not locate your order with the information you provided. Would you be able to provide me with your order number so I can assist you further?

By Michael L., Customer Response Team Member over a year old

iHerb Questions & Answers

I am trying to place an order through credit card and it is asking my social security number as well along with other details. why is that required I am trying to place an order through credit card and it is asking my social security number as well along with other details. why is that required

How to place order through credit card from india my payment is rejected by them, when i paid through hdfc credit card How to place order through credit card from india my payment is rejected by them, when i paid through hdfc credit card

Where is the company from? are they in us? i usually shop from amazon or ebay? is it ssfe

Are your arnold products legit? im here frm boston & i don want to wste time on fake products

Do you delivery to uganda Do you delivery to uganda

Hi, am in ukraine, do you guys ship to ukraine without my goods not been seized or lost by immigration? Hi, am in ukraine, do you guys ship to ukraine without my goods not been seized or lost by immigration?

Can’t see your question? Ask to get answers from the iHerb staff and other customers.

iHerb Questions & Answers

I am trying to place an order through credit card and it is asking my social security number as well along with other details. why is that required I am trying to place an order through credit card and it is asking my social security number as well along with other details. why is that required

How to place order through credit card from india my payment is rejected by them, when i paid through hdfc credit card How to place order through credit card from india my payment is rejected by them, when i paid through hdfc credit card

Where is the company from? are they in us? i usually shop from amazon or ebay? is it ssfe Where is the company from? are they in us? i usually shop from amazon or ebay? is it ssfe

Are your arnold products legit? im here frm boston & i don want to wste time on fake products Are your arnold products legit? im here frm boston & i don want to wste time on fake products

Do you delivery to uganda Do you delivery to uganda

Hi, am in ukraine, do you guys ship to ukraine without my goods not been seized or lost by immigration? Hi, am in ukraine, do you guys ship to ukraine without my goods not been seized or lost by immigration?

Can’t see your question? Ask to get answers from the iHerb staff and other customers.

Where is the company from? are they in us? i usually shop from amazon or ebay? is it ssfe

Are your arnold products legit? im here frm boston & i don want to wste time on fake products