Here’s what consumers have asked with answers from iHerb staff and previous consumers.
Don't you will never get your money back. Just keep what you get. I have been waiting since July 5/19 for a refund on an item i returned and they just keep saying they don't have it in their warehouse.
You are welcome to return any product within 60 days of being purchased and you will receive a full refund of the price you paid for the product.
Thank you for your inquiry. DHL does not add customs charges to any package. It is actually the country's customs department that charges these extra fees. Each country has different rules and regulations in regards to their additional fees. If you let me know what country you would be having your package delivered to I can give you a better idea of what to expect.
Unfortunately, yes. There is a possibility that you may have to pay additional duties and taxes when you import your product into Mexico.
Fake every discount is fake. Shippment cost is fake. People working there are cheaters
Dear Valued Customer, We are sorry to hear this and it looks like an agent was able to assist you and reactivate your account. Customer safety and account security is our highest concern and, although we do our best to accurately identify fraudulent activity, in this instance we fell short. Our teams will continue to work on enhancing every aspect of our operations including identifying risk factors to more accurately identify suspicious accounts. Again, we sincerely apologize and understand the great frustration this must cause. We hope you decide to give us another chance in the future and we wish you the best of health.
Dear Valued Customer, Due to increased contact volume right now, agents may take up to 24-48 hours to respond. Please be advised that submitting multiple support tickets only further delays a response and may cause confusion. However, we are glad to assist you here as well with any issue or concern you may need help with. Please feel free to directly message us here and we will be glad to assist you. We hope to hear from you soon and are standing by to help.