• IGVault

IGVault

Overview

IGVault has a rating of 3.02 stars from 461 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with IGVault most frequently mention good service, and buying game. IGVault ranks 4th among Virtual Goods sites.

  • Service
    161
  • Value
    159
  • Shipping
    152
  • Returns
    156
  • Quality
    157

This company responds to reviews on average within 7 days

Positive reviews (last 12 months): 64.6%
Positive
42
Neutral
0
Negative
23
102
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Very very bad customer service and they lie about it.
  • Useless customer support, cant even understnd english, 3 days until my issue with payments was fixed, no compensation
How would you rate IGVault?
Top Positive Review

“GREAT”

Winston M.
1/9/24

I've been using iGV for months now for various game purchases and the experience keeps getting better.

Top Critical Review

“Scammers”

Ben W.
1/10/24

Bought a game account 2 months ago, last week someone started playing the account and started sabotaging my game. Sent messages to the seller who doesn't reply. Loggedca ticket with igv vault who also sends messages to the seller (he doesn't respond to them either). In the end igv vault can't help me because the warranty is 15 days on accounts?! As far as I'm concerned all the sellers are scammers selling hacked and stolen accounts. Stay away from igv vault. They do not protect their customers.

Reviews (461)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (38) customer support (20)
Thumbnail of user winstonm109
1 review
0 helpful votes
January 9th, 2024

I've been using iGV for months now for various game purchases and the experience keeps getting better.

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Thumbnail of user johnj4170
1 review
0 helpful votes
March 22nd, 2024

I really enjoy buying game from this site, their service is amazing! I recommend this site to every gamer.

Thumbnail of user ettexor1
1 review
1 helpful vote
January 10th, 2024

Bought a game account 2 months ago, last week someone started playing the account and started sabotaging my game. Sent messages to the seller who doesn't reply. Loggedca ticket with igv vault who also sends messages to the seller (he doesn't respond to them either). In the end igv vault can't help me because the warranty is 15 days on accounts?! As far as I'm concerned all the sellers are scammers selling hacked and stolen accounts. Stay away from igv vault. They do not protect their customers.

Products used:
game account

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Thumbnail of user ericj1320
Eric J. – IGVault Rep

Hello Ben W.
I'm very sorry for the problem that you have met, but we promise you to solve your problem, but we hope you can provide all necessary information thank you!
Please feel free to email us via service@igv.com or join our discord channel via https://discord.gg/6yqyfgHg to solve your problem more smoothly, thanks for your understanding
Regards,
Igvault team

Thumbnail of user eliottjoakim
1 review
0 helpful votes
November 18th, 2023

Dank iGV war der Kauf von WoW Classic Gold sehr bequem und der Preis lag unter dem Marktpreis. Ich bin froh, sie ausgewählt zu haben.

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Thumbnail of user maximeg15
1 review
0 helpful votes
November 15th, 2019

Super, rapide et sécurisé. Les prix sur les serveurs Retro un peu chère pour le moment:)
Déjà fait pas mal d'achat ( 350) mon niveau d'adhésion est a 0%.
Bref sinon tout est super

Thumbnail of user jajejakegoodman
1 review
1 helpful vote
November 18th, 2023

Faire des achats sur iGV a été incroyable, j'ai obtenu des crédits FC24 à un excellent prix, avec un processus de transaction simple et rapide.

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Thumbnail of user raphaeltransforme
1 review
1 helpful vote
February 21st, 2024

All works in the beginning then it all gets taken away.
No replies from customers service either very unreliable

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Thumbnail of user ericj1320
Eric J. – IGVault Rep

Hello Raphael B.
I'm very sorry for the problem that you have met, but we promise you to solve your problem, but we hope you can provide all necessary information thank you!
Please feel free to email us via service@igv.com or join our discord channel via https://discord.gg/6yqyfgHg to solve your problem more smoothly, thanks for your understanding
Regards,
Igvault team

Thumbnail of user rikcyc
1 review
2 helpful votes
August 22nd, 2023

Legit dude Nice and friendly guy he has really good prices and overall would recommend ggwp …. I will reply if anything goes wrong so far amazing

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Thumbnail of user perazagerardo599
1 review
0 helpful votes
October 9th, 2023

Good service, I got my gold in less than half an hour. The website and the seller seem trustworthy. Until now, there have been no issues.

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Thumbnail of user stephanierichardses
1 review
1 helpful vote
November 21st, 2023

El proceso de compra en la plataforma iGV es impresionante, la transacción de Oro Clásico de WoW fue rápida, con una respuesta oportuna del servicio al cliente.

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Thumbnail of user tonyd346
1 review
0 helpful votes
February 8th, 2020

Le projet est plutot interessent mais on peu trouvé des vendeur de kamas pour 3.5euro le million je trouve encore trop chers le prix de igvault au vue du prixdu jeu et il ets plus facile de trouvé des vendeur de kamas dans le jeu

Thumbnail of user nikee1
1 review
1 helpful vote
August 31st, 2023

My order was completed quickly, very good, very safe,My friend told me about this site and I've fallen in love

Tip for consumers:
My friend told me about this site and I've fallen in love

Products used:
DOFUS

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Thumbnail of user brendons.email.is
1 review
2 helpful votes
March 3rd, 2024

Paid 700.00 for an account, they gave me false logins and refused to refund my payment. It's a complex scam, all the reviews on trustpilot are procured using bribes for discount vouchers. The sellers and support workers are one and the same. They are a heartless, unconscionable scamming company - avoid at all costs

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Thumbnail of user ericj1320
Eric J. – IGVault Rep

Hello Brendon K.
I'm very sorry for the problem that you have met, but we promise you to solve your problem, but we hope you can provide all necessary information thank you!
Please feel free to email us via service@igv.com or join our discord channel via https://discord.gg/6yqyfgHg to solve your problem more smoothly, thanks for your understanding
Regards,
Igvault team

Thumbnail of user carlm902
1 review
2 helpful votes
August 22nd, 2023

Works fine, the only reason i dont rate 5 stars is bc i had to wait more then 1 minute.Really good seller gets back to you when u need him everyone buy off him 100 trustworthy

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Thumbnail of user amberparnel5325678
1 review
0 helpful votes
December 20th, 2023

IGV est mon choix préféré pour acheter de la monnaie de jeu, les prix de l'or WoW sont très compétitifs, digne de confiance.

Thumbnail of user sccerplyer518
1 review
1 helpful vote
March 5th, 2024

Purchased an account from them and they tell you that they are helping you...they are waiting for your purchase warranty to expire. They will then tell you they can do nothing. Save your money and go somewhere else.

Thumbnail of user ericj1320
Eric J. – IGVault Rep

Hello RL H.
I'm very sorry for the problem that you have met, but we promise you to solve your problem, but we hope you can provide all necessary information thank you!
Please feel free to email us via service@igv.com or join our discord channel via https://discord.gg/6yqyfgHg to solve your problem more smoothly, thanks for your understanding
Regards,
Igvault team

Thumbnail of user edgardoazar425
1 review
0 helpful votes
October 15th, 2023

He comprado una cuenta de Valorant, es tal como se describe, entrega rápida. Este es un sitio web confiable. Yo recomiendo.

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Thumbnail of user beyer6139
1 review
0 helpful votes
March 22nd, 2024

I bought a handful of accounts all at once so far more than 50% of them have been taken back but not only have they been taken back they are re-advertised by a different seller on the website... this is trash I was a fool and I read these reviews and almost all of them said the place was trusted that's a joke... everything you buy mostly has a 7 day warranty and for 7 Days even if the entire description is inaccurate on your purchase you still have to fight continually trying to get a refund. This last one in particular I paid $70 and it said I had full email access the moment I got the account I tried to log in not able to log into the email says there's a backup email that wasn't provided I asked for it I never got it but the seller denied my refund request again and again and eventually they just let the seller keep my money and then today the account was taken back from me and reposted under a different seller... customer service won't let you do anything and they won't help at all they say the warranties over that's the end of it but after the warranty is over you can't write a review against the seller. I'm trying to leave this review on every single website possible cuz this website is a den of Thieves. Below our screenshots of the accounts that I purchased that were taken from me within a very short time frame but my money not returned and then two in particular were immediately reposted for sale these guys are awful please do yourself a favor and heed this warning

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Thumbnail of user vladislavs27
1 review
0 helpful votes
August 31st, 2023

I was skeptical at first about buying game gold online, but IGVault completely changed my perception. Their website is safe and secure, and the gold I received was exactly as described.

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Thumbnail of user jdawid210
1 review
1 helpful vote
January 4th, 2024

It used to be a good site, but after rebranding it lost all advantages.
They froze my funds on the website and for a few weeks I haven't been able to do anything about it, I'm keep getting the message when trying to withdraw, "order splitting failed", and the customer service keeps copying and pasting the same answers.
Be careful with this website, because even after selling some offers, you will not necessarily be able to withdraw it, as in my case.
They keep sending the same formulas that "their team is working on it", but I've been hearing this for about 2 months now and there's no progress. Zero transparency in service, in issuing offers and managing them compared to what was there just a few months ago.
I do not recommend it and advise you to be careful

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Thumbnail of user ericj1320
Eric J. – IGVault Rep

Hello Dawid J.
I'm very sorry for the problem that you have met, but we promise you to solve your problem, but we hope you can provide all necessary information thank you!
We are developing this withdrawal function urgently. I believe you will be able to withdraw your balance soon. We will not freeze any of your available balances. Thank you for your understanding. When the withdrawal split function is online, we will You will be notified via email!We apologize again for the inconvenience.
Regards,
Igvault team

Thumbnail of user legom1
1 review
1 helpful vote
August 22nd, 2023

Got the account right away with full access to the email. Every Item was there like in the shown pictures Was able to change things and enable 2FA. Now lets hope it stays

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Thumbnail of user jamest3578
1 review
1 helpful vote
November 1st, 2023

Most useful $#*! buy account and its already banned would never recommend this $#*! at all or there sit full inbreeds and $#*!s tbh

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Thumbnail of user ericj1320
Eric J. – IGVault Rep

Hello james t.
I'm very sorry for the problem that you have met, but we promise you to solve your problem, but we hope you can provide all necessary information thank you!
Please feel free to email us via service@igv.com or join our discord channel via https://discord.gg/6yqyfgHg to solve your problem more smoothly, thanks for your understanding
Regards,
Igvault team

Thumbnail of user patriceb251
1 review
0 helpful votes
October 12th, 2023

Estoy muy satisfecho con el producto y el servicio, todo salió bien. La transacción se realizó sin incidentes y fue exitosa.

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Thumbnail of user PlaylistReveil
1 review
2 helpful votes
September 11th, 2023

I recently purchased several articales. Most sellers were serious. But came the time when Igvault blocks one of your purchases. Take the money but doesn't deliver anything. They are asking you to verify your identity by sending your personal credit card to them. If you don't do so. They won't let you buy anything else + you don't get refunded by the site. I am sharing what just happened to me. Be aware of this.

Thumbnail of user ericj1320
Eric J. – IGVault Rep

Hello Benoît P.
I'm very sorry for the problem that you have met, but we promise you to solve your problem, about the verification is about to make sure that you're the owner of this purchase, it will be secure for both side, and if you doesn't want to finish this procedure, we can also provide fully refund
If you still have problem please feel free to email us via service@igv.com or join our discord channel via https://discord.gg/6yqyfgHg to solve your problem more smoothly, thanks for your understanding
Regards,
Igvault team

Thumbnail of user maekonroha
1 review
0 helpful votes
November 19th, 2023

Buying game items through iGV really gives me peace of mind, the transactions are secure, and I've encountered no issues.

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From the business

IGVault provides best offers of FIFA Coins, CSGO Skins, Pokemon GO Accounts, WoW Gold & MapleStory Mesos. Secure Payment, Fast Delivery & 24/7 Live Support!

Company Representative

Thumbnail of user ericj1320
Eric J.
Typically responds within 7 days

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