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How many days does it take to get a refund? I cancelled an order before it was shipped
asked by Lisa M. on 5/7/13
23 Answers
Hi Qiong,

Thank you for your message, and I'm so sorry for the trouble with your Heys order. A member of my Customer Service Team reached out to you via email to discuss next steps. We're going to work to make this right for you.

Best,

Jason Faria
Sr. Manager Customer Service
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Anyone know of a similar site with good customer service?
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What should i do if the bag i bought from Ideeli was fake? The company said it is real, how can i prove it?
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Hi,

My name is Aric and I work with ideeli. We work directly with each designer and brand representative to ensure that all of the products we sell are 100% authentic. We would never sell counterfeit items. Audrey, I have sent you a direct message asking you to please send me the information regarding your order so I can look into your claim. Thank You.
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Ideeli and Rue La La are the only sites I have actually gotten my packages from timely. I ordered from Hautelook.com about a month ago and my package has yet to even ship (when on their website it states they will ship 10 days after purchase). Ideeli states on their website they will not ship for 3-4 weeks after purchase and I got my item 7 business days later. I liked doing business with them personally. I think people just don't read carefully where it states they will not send for 3-4 weeks plus anout 7-10 business days for shipping.
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Thanks for the response D M, I'll have a look at the other site
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Actually, Ideeli's "shipping procedure" states - We may take up to 10 business days from the close of a sale to ship. UPS ground, our usual delivery service, takes from 5 to 7 business days to reach you in the continental US, and longer for AK and HI. Once we ship your item, we will send you an email with your UPS tracking number. Please don't contact us to find out what your tracking number is until at least ten (10) days after a sale ends.

I've been waiting more than 3 weeks for one item, $11 for shipping. More expensive than Nordstrom and Bloomingdale's standard (1-6day) shipping for similarly priced items. RIP OFF!
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I just want to thank you all so much! I was going to join Ideeli today...I sure am glad I took the time to join Site Jabber first to check it out! I can tell this saved me a lot of headaches that I sure don't need!!! Blessings to you all!
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Has anyone bought any travel packages through ideeli yet? I really want to buy a hotel one, but it says that I can only get a refund if the dates they said would be available are not. I already have my plane tickets so if they don't have the dates that I'm going, then I would have bought the package for nothing. I'm wondering if anyone has bought a package and not been able to book the hotel for the date they are going - what happens then? Do you get a refund, or do you get a runaround saying that other dates within their offered timeframe are available so no refund? Thanks for the feedback!
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Jason, one of the customer service managers has left a lot of comments saying he's sorry for the "negative experiences" and left emails and ways to contact their support staff but we've yet to of any resolution of the disputes.

Has anyone had their situation resolved in a positive manner?
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Since I last reviewed ideeli, I made several other purchases. Order came within 2-3 days chases. again no problem. The site has merchandise I would otherwise not be able to afford. My daughter and I love this site and the whole shopping experience.
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Has anyone ever had an order canceled by the fraud management department? If so, is there any hope in getting the order reinstated?
And has anyone had any luck with support@ideeli.com? I'd sent an email to that address, but I've yet to hear anything back.
My past experiences with Ideeli have been on par with similar sites, but I've never used Ideeli's customer service.
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I want to address everyone asking questions about getting scammed and dealing with hassles with this website. I am a frequent customer of this site...in fact I just wrote a review on it. This site is not going to scam you in any way you will get fantastic deals on great products and they do have great customer service...the only issue I have dealt with is the shipping takes way too long. This website is trustworthy and satisfying...every item I have received I have not only liked, but LOVED. There was only instance where the shoes I ordered were too small b/c of the designer's fit...still loved the shoes though...they were SUPER cute and great quality. Become a member and try it for yourself...you're going to see that a lot of these "reviews" and "questions" are dramatized quite a bit. I'm just throwing this out there, but any website that has upper management personally addressing issues on a website in no way associated with their own JUST to make you happy is probably a good one.
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Hello everyone!

I was ecstatic to find ideeli and have had one very positive experience but I have nonstop issue with their website! Anyone else? I had two items for my boyfriend and a dress for my sisters birthday a dress I have tried to buy before but always sold out in her size. I had it IN my cart very well within their 15 minute check out time limit and they took it out of my cart? My boyfriend and I both saw it in my cart. I waiting diligently for this dress and put it in my cart when the sale started. This has happened 2-3 times and I let it go the other times but I am thoroughly disappointed this time as I am unable to find it anywhere and yet they are unwilling to even put me on a waiting list in case someone returns it. I've been a very good customer but that doesn't seem to matter to ideeli. Would love to know if anyone else has had similar issues? Thank you!
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Hi,

Writing here hoping that SOMEONE (hopefully YOU, Jason F!) will finally answer me. I have been trying to get in contact with someone from Ideeli.com for the past week to no avail. Over 10 Voice Messages on their Customer Service hotline, several emails to Support, and 5 "live-chat" conversations. My shipment was sent to the wrong address (Ideeli's fault, not my own, as I had the correct address on my account), and then returned to Ideeli's port at 300 Nixon Lane in Edison, NJ. No one via "Live Chat" will reship my order or issue me a refund, but they promise that someone will "call me right away" (which of course, 7 days later, still has not happened). These were CHRISTMAS GIFTS that I needed to receive by 12/21, They have been sitting at 330 Nixon Lane for a week now, and I will not receive them by 12/21 unless they are RUSH SHIPPED. If I cannot receive them by 12/21, I want a full refund (NOT a credit), as this is Ideeli's mistake. I also am disgusted by the lack of customer service, and I am about to report this business to the BBB. There is no reason your customers should not be answered, or have to spend this much of their time trying to get a hold of someone from your company. Completely unacceptable.

Jason Faria - if you are truly the Sr. Manager of Customer Service, can you PLEASE help me? I can send you a private message with my order/tracking information.

I am running out of patience.

-Lauren
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Hi,
Super site with nice price! I'm from Ukraine and have the ship address in USA. I buy often on other sites (Crazy8, Gymboree, E-bay) and I'd be happy to buy on ideeli too, but my payment card hasn't american billing address and it's impossible to be your buyer. Can I have a possibility to be ideeli's buyer?
With respects
Galina
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MY wrong items return packages arrived at Jan 05 with your customer services promised will be process and refund by cash into my card within 3-5 busuness days...But I have wait until today they're not to do as promised...( Incident :111228-000089) . What going on with my account & why you're not action to process per dicussed ????????. From: tramy@gslogisticsvn.com
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Thanks Jason, that was quick and helpful!
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Hi Jason, I received an email saying that my order was canceled by the fraud management department. I am wondering why this happened and really need my items. Can you please help me check about it? My email address is willbe3.14@hotmail.com
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Jason - I just got off of a live chat with your representative "Eric". I was recently introduced to your site and have been checking the deals pretty much on a daily basis but had yet to actually make a purchase. I noticed when checking your site that when I click on the "details" of a product nothing shows up. Today I saw a great handbag that I wanted to purchase. I clicked on it and I could zoom in but could not get any details. I actually went on another website to find out the details of the bag as I wanted to know the measurements. When I came back to your site to purchase the bag I could not add anything to the cart to make the purchase. On my live chat with Eric I advised him of the issue and he asked what brower I was using. I told him that I was using Internet Explorer and he said lots of people have problems on the site with that browser and advised I should used Mozilla or Google Chrome. I told him I was in my office and that's the browser (Explorer) that I have. He said, "Oh well. Guess you'll have to wait until you get home." I must say I was shocked at that response. If I'm not mistaken Internet Explorer is one the most popular browsers so can you explain why your site is not compatible? I asked Eric to put a supervisor on the chat but he emailed me a phone number and asked if there was anything else I needed. So rude! If I wanted to call I would not have done an online chat.
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I Have ordered a few things from this site before and have never had an issue. last week my husband ordered 2 pairs of sunglasses for me. one was Tom Ford and the other Gucci. they arrived a few days later and i was thrilled however. I own a pair of Tom Fords which i paid $380 for. when my new glasses arrrived they seem differnt. yes the authenticity card was there but there is a serial number which is stamped on not etched in like my orginals. one the Gucci Sunglass they seem very light and the the gucci signature on the glasses is in script...you cant even tell it says gucci. i own two other gucci sunglasses and they seem very different. im worried now that i have been scammed. my husband paid almost $400 for these two glasses which at the time i thought was a great deal but i have a feeling we were scammed. how can you guarantee these ideals are real.
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I am a regular shopper at ideeli....today whatever I add to cart...I cannot open cart...

Customer service (online chat) kept blaming my browser and told me to install Google chrome to no avail...( a real waste of time)

A friend of mine could logged into her account from my pc and open the 'cart' feature easily....what gives ideeli..

I hv been a loyal patron - ideeli - Did you block me...if so WHY ?
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How much does the clothing cost at ideeli's?
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