• Ibotta

Ibotta

Overview

Ibotta has a rating of 3.77 stars from 1,441 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ibotta most frequently mention gift cards, great way, and referral code. Ibotta ranks 6th among Discount Shopping sites.

  • Service
    506
  • Value
    423
  • Shipping
    159
  • Returns
    162
  • Quality
    319

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 70.2%
Positive
236
Neutral
31
Negative
69
177
See all photos

What reviewers want you to know

Positive highlights

  • You can get your cash back om your bank account or gift cards which is awesome.
  • What also cool is you can use the cash back to go into your bank account or use it for gift cards!

Critical highlights

  • I did shop for my items and they just lie and steal, and have the rudest customer service ever.
  • Do not sign up for this app they have 0 customer service, no phone number to call, no nothing but an email.
How would you rate Ibotta?
Top Positive Review

“Needs More”

Maurice S.
3/21/24

I've been using Ibotta for a few years now and overall it's been really good. I do think they could have more options as lifestyle changes. I've changed my diet as I've gotten older and there are not always a lot of items in the produce section or frozen fruit and vegetables that can be redeemed. Ibotta sent out an email/article not too long ago about inflation and how it affects shopping but they have not changed the redemption amount on some of the more expensive items. I wish that would improve.

Top Critical Review

“So disappointed”

Katia H.
1/7/24

My account was permanently deleted by Ibotta. They didn't give any explanation at all. I emailed them more than once to ask why and I just got back the generic answer of they can decide at anytime to delete an account. In my opinion they did so because I was using the app well and getting cash back. That is all I can go on since they will not give me an explanation. I am so disappointed. Don't bother getting this app. They will just kick you off if you actually use it.

Reviews (1,441)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (170) gift cards (84) phone number (24) bank account (23) thanksgiving dinner (14)
Thumbnail of user samc1225
1 review
0 helpful votes
February 8th, 2024

I have used ibotta on and off for a few years. I always have had a great experience. Even when I have issues with offers matching, I reach out and they never give an issue with fixing it. I have gotten some great deals through the flash deals. I would recommend screenshots and verifying the credits you receive because it does mess up and you will want to know the details if it does.

Service
Value
Thumbnail of user dorindan2
1 review
0 helpful votes
March 11th, 2024
Verified purchase

I enjoy using Ibotta as my Christmas savings account. I match offers to items I would normally buy and bank the cash back till I am Christmas shopping. Recently they have made it easier to use at places like CVS and seem to offer more offers on items I actually buy. It is a tad time consuming and I wish there was a way to sort through items quicker but otherwise it's an extremely valuable tool for my family's finances!

I didn't have any issues with my most recent order but I have in the past and customer service has been helpful and quick to fix my missing cash back.

Reason I chose this business:

Had cash back offers on items I actually buy and in stores I frequent.

Service
Thumbnail of user rosalynh42
1 review
0 helpful votes
March 22nd, 2024
Verified purchase

After receiving an unhelpful automated reply about which I wrote a frustrated review, I received a response from an actual person who DID read my question and handled it. I am very grateful for the opportunity that Ibotta gives me to earn cash back, but I don't care for the AI-type responses that really do no read/understand the question or realize the extent of what I have tried already. A human customer service rep is much preferred. Pramod T. Had it handled quickly, effectively, and accurately. I appreciate the effort!

Thumbnail of user lynnn330
1 review
0 helpful votes
March 13th, 2024
Verified purchase

I enjoy shopping with Ibotta for most of my shopping needs. I always double check that I'm buying the right quantity ie: sizes, count etc. it's great to see you've got Cash Back. Then when I decide to Cash Out my Ibotta earnings it goes to whatever I decide, whether it be my bank account or Amazon etc.
I do highly recommend this app, you won't be disappointed.

Anytime I have contacted Customers Service with an Issue about my Cash Back missing for some items. Ibotta contacts me within 24hrs.

Reason I chose this business:

Cash Back for items that I purchase from quite a few Stores.

Service
Thumbnail of user sharonh2917
1 review
0 helpful votes
March 18th, 2024
Verified purchase

Had issue with a rebate due to the cashier scanned a product twice on my receipt causing me to go to customer service counter to get money back for the second scan. Therefore it made it look like I returned the item totally. So I had to have assistance to get the actual product that was eligible for rebate to process. I was assisted in a quick and professional manner. I appreciate Ibotta and the service I received from those who took care of my issue. Thank you!

Thumbnail of user tammyd747
1 review
0 helpful votes
March 20th, 2024
Verified purchase

Ibotta is a great incentive to try new items, but also earns you cash back on your regular use items. They have a large selection of places that you can get cash back. I consistently use it, and have received over $1300. I let it build up, and then transfer $75 to my checking account. It's like getting a free gift every so often. I recommend it to everyone I know.

Reason I chose this business:

My daughter had some co-workers tell her about it, and she passed it on to me.

Thumbnail of user katiah19
1 review
2 helpful votes
January 7th, 2024

My account was permanently deleted by Ibotta. They didn't give any explanation at all. I emailed them more than once to ask why and I just got back the generic answer of they can decide at anytime to delete an account. In my opinion they did so because I was using the app well and getting cash back. That is all I can go on since they will not give me an explanation. I am so disappointed. Don't bother getting this app. They will just kick you off if you actually use it.

Service
Value
Quality
Thumbnail of user andreasd24
1 review
0 helpful votes
December 16th, 2021
Verified purchase

[This is a second update to the original review, below.] The combined efforts of Ibotta and their partner's customer service folks are worth a sincere "thank you". They were attentive and thoughtful, going the extra mile to get everything ironed out, and I'm grateful to them.

[This is an update to the original review, below.] Give Ibotta credit for trying. After several back-and-forths and escalation, people with discretion became involved, things were sorted out, and a full rebate was issued. Not exactly a sterling experience, but they've tried to be fair... and to give them the benefit of the doubt, it could be that the Ibotta platform is intended, and works better, for regular repeat purchases than for one-time rebates like my own. I'm raising my rating from one star to three to reflect their efforts and a satisfactory outcome.

[Original review, with some redactions.] My introduction to Ibotta was in the form of a neck tag on a bottle of Kahlua, offering a $40 "cash back" rebate for the purchase of six (6) bottles. Having purchased the same, saved my receipt, brought the Kahlua home and unpacked it (from the gift-box packaging), I went down the Ibotta rabbit hole of installing a phone app, setting up an account and trying to find the process for obtaining a rebate.
News flash: There is none. The offer is not a rebate, and not cash back, and not $40 for six bottles. Instead, it is some sort of earn-credit-by-buying incentive system. Moreover, the offer is not a $40 cash back rebate, but rather $7 unless one purchases multiple brands (and no more than three of a single brand)... Of course, along the way Ibotta obtains as much information as possible about users' identities and buying habits, and no doubt plans to market this information to third parties...
Multiple email exchanges with Ibotta's customer service group shows them to be well-meaning... but ineffective. Their handling has been more or less robotic, and time spent taking and uploading product photos and UPC codes per their requests for supplemental information yielded absolutely nothing apart from the automated, inadequate $7 credit.
I would give Ibotta zero stars, if that were possible...

Thumbnail of user angelae281
2 reviews
0 helpful votes
February 23rd, 2024
Verified purchase

I've been using this app for quite awhile now I haven't had any real issues when It has missed something it's easy to get quick support. Once you get at least $20 you can purchase gift cards or transfer to your PayPal and it gets transferred so quickly. If you're the main shopper in your household this app is a no brainer. The only complaint is if the scanning the receipt was easier for example just scanning instead of lining up until the lines turn green.

Some items weren’t accounted for cash back. I didn’t really like having to take screenshots of my online receipts because they are long but I did and they were fixed.

Reason I chose this business:

To make extra cash on the things I buy all the time. I tell my friends and family about it all the time.

Service
Thumbnail of user sherryh824
1 review
0 helpful votes
March 17th, 2024
Verified purchase

I always buy two herbal essence shampoo for the six dollar credit for my body. I would match the barcode in the store to make sure before I purchase and every time I buy it I bought it gives me a hard time staining it's not correct or it doesn't match but it does and I have to email over and over and over. I even take pictures to prove it and they still come back at me saying. It's not correct then they finally credit my account but it's not right.

Thumbnail of user beckyb628
1 review
0 helpful votes
March 13th, 2024
Verified purchase

While when you get all your rebates, it's wonderful and easy, I don't get at least 15% of my rebates. Trying to get them after is awful they need you to screen capture or whatever, send it, date, time, what, who, and they are not easy to work with. I feel like they just keep sending the same message, until YOU figure it out, or give up. I ve gotten back over $750 dollars, but it leaves a bad taste in my mouth that I've lost a lot, and paid more money for products than I would have liked.

Not helpful, even when I wrote about not being helpful, they were not helpful.

Service
Thumbnail of user willd314
Ibotta C. – Ibotta Rep

Hello Becky! We appreciate your feedback and sent you a private message to address your concerns. If you have any questions or would like further assistance, please respond to our message. We're here to help!

Thumbnail of user kimm1873
1 review
0 helpful votes
August 13th, 2022

Great when doing the work. Getting help to get the money you earned is a joke. 3 days no response. Still waiting spent days to get enough cash back for PayPal.

Thumbnail of user victoriab1376
1 review
0 helpful votes
March 5th, 2024
Verified purchase

I typically love the cash back but recently I have been approved for money back and then a few days later they remove my credit. Not cool

Reason I chose this business:

Wish I wouldn’t have

Thumbnail of user willd314
Ibotta C. – Ibotta Rep

We appreciate your feedback and sent you a private message to address your concerns. If you have any questions or would like further assistance, please respond to our message. We're here to help!

Thumbnail of user danag324
1 review
0 helpful votes
November 29th, 2021

I have been using Ibotta for a few years now. I like using Ibotta, but sometimes there are not items available that I purchase. It has gotten me to try new things.

Thumbnail of user mikesbabe2016
1 review
0 helpful votes
February 14th, 2024

Legitimate, it actually pays out, payout is fast. You can earn cash back not only for in-store, but also shopping online, with some stores you can even link accounts so don't have to worry about uploading the receipt. Highly recommend the app. Thank you Ibotta!

Products used:
Uploading receipts & shopping online

Service
Thumbnail of user willd314
Ibotta C. – Ibotta Rep

Thanks so much for your review Tonya, have a great day!

Thumbnail of user titanias
1 review
0 helpful votes
February 14th, 2022

I really like this app. Its easy to use and you earn cashback that goes to your bank account. LOVE! LOVE! LOVE!

Thumbnail of user mahleej
1 review
0 helpful votes
December 6th, 2021

When I first joined had no trouble getting my points. In the last month have had to fight to get my points. And have still not gotten them all. But it's nice to earn money to pend later too.

Service
Value
Quality
Thumbnail of user amyy801
1 review
0 helpful votes
March 24th, 2024
Verified purchase

The Ibotta app is easy to use (just check what you plan to buy and scan a receipt!). It's great to get money back on items I'm already buying! It's easy to redeem for gift cards or paypal. Customer Service has always been responsive if a rebate did not go through. Highly recommend!

Thumbnail of user abeesht
1 review
0 helpful votes
October 4th, 2021

Last one week onwards I started using Ibotta app and it's providing extra savings from grocery &other products.
I would recommend to use this app

Thumbnail of user gingerd81
1 review
0 helpful votes
January 30th, 2022

What a super easy way to get cash back and save for that super fun trip, something that you really want, or just to keep gas in the car
You choose!

Value
Quality
Thumbnail of user jennys195
1 review
1 helpful vote
January 23rd, 2019

I wasnt credited a good size dollar amount and emailed them... went through the steps of what I did... which is exactly what they said on website to do. But apparently lost connection when signing in to my account on the actual shopping shopping sight. They basically said tough luck. You didnt do what you were supposed to.So I let them know I make others aware.

Thumbnail of user connief271
1 review
1 helpful vote
July 4th, 2022

Won't give you your referral bonus when you refer someone, not worth wasting your time on, I referred my daughter and she got her bonus but I never got mine

Thumbnail of user richh310
1 review
0 helpful votes
March 24th, 2024
Verified purchase

Lifetime earning $1053.00! Been a member since 2016 I think. You got to work at it but cash back on the things you buy anyway? Why not! Great deal.

Usually by email but always get my ? Answered.

Reason I chose this business:

Easy to use and navigate.

Service
Thumbnail of user colew68
0 reviews
0 helpful votes
December 29th, 2021

I love it so much I use it everyday. Highly recommended and easy to use. Cash back on so many products.

Service
Value
Thumbnail of user erikav73
1 review
0 helpful votes
October 6th, 2021

Easy uploading and fun to see that balance increase little by little. It's $$$ that people miss out on.

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From the business

Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.

Company Representative

Thumbnail of user willd314
Ibotta C.
Typically responds within 3 days

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3.8
1,441 reviews
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