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Hoveround has a rating of 3.49 stars from 486 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Hoveround most frequently mention new chair, doctors office, and phone call. Hoveround ranks 1st among Mobility Aid sites.
Proactively asks for customer feedback
This company responds to reviews on average within 5 days
I would like to thank and Appreciate the hoveround staffing for their services and support in helping me receiving My Power Mobility Chair. It was Delivered in a respectful manner., I also like to thank the Delivery Guy as well. For such a outstanding Job. Thank you again hoveround I will let others know that y'all are a lovely respectful company with love showing people that y'all Care... Appreciated Your's Truly Mr. Reginald Barksdale
I am overweight, so I have the model that is considered bariatric. Problem is, right in front where you need to stand in order to sit down, there is the motor, a huge bulk. Try to step around it, it's almost impossible to do and I'm not that short, 5'6". If the seat swiveled it would be fine, but not an option on this model. So after one day I called and said come get it. Still no word on when.
I would like to thank and Appreciate the hoveround staffing for their services and support in helping me receiving My Power Mobility Chair. It was Delivered in a respectful manner., I also like to thank the Delivery Guy as well. For such a outstanding Job. Thank you again hoveround I will let others know that y'all are a lovely respectful company with love showing people that y'all Care... Appreciated Your's Truly
Mr. Reginald Barksdale
From the time I called hoveround took care of the entire process from going through my insurance, measuring my home and delivery of the chair. Process took less than two months from the first call. My insurance covered everything and the process was painless. The delivery person for my state was fantastic. Very nice person who treats people well. Chair works fantastic so far. I'd definitely give this company a try.
Tip for consumers:
I didn't use their website. I just looked up their number and called. Very easy process
Products used:
Mpv 5 power chair.
Kevin, thank you for taking the time to leave your kind review and high-star rating! We appreciate your feedback, and look forward to passing your comments along to the team here at Hoveround. Have a great day!
From the beginning of the entire process to the end, the hoveround team provided all the help I needed
In order to gather the qualifying criteria for my MPV5. They were responsible for all communications with my doctor and his staff. I was immediately informed when my insurance affirmed the approval and my electric chair was delivered the very next day. I am a happy customer.
Nancy, thank you for taking the time to leave your kind review and high-star rating! We appreciate your feedback, and look forward to passing your comments along to the team here at Hoveround. Have a great day!
I am overweight, so I have the model that is considered bariatric. Problem is, right in front where you need to stand in order to sit down, there is the motor, a huge bulk. Try to step around it, it's almost impossible to do and I'm not that short, 5'6". If the seat swiveled it would be fine, but not an option on this model. So after one day I called and said come get it. Still no word on when.
I was extremely happy with the way everything was handled when I finally got my chair. The guy that came was wonderful. Made sure I knew all I needed to operate my new chair. Thank you so much!
They did a great job at the beginning to get everything organized for my electric wheelchair. They were supposed to call me on Friday to make sure that all the paperwork is in to schedule point for the next step. I have not heard from them cents.
I have made multiple attempts to contact someone there for a referral for a hover round. The menu keeps looping back to the same original question over and over. Finally, twice, I pressed another key that was not pertinent to my call. Got voice messages both time and no return calls. I won't be referring anymore clients to this company
Tip for consumers:
Cant get ahold of anyone
Products used:
did not
From the second she answered the phone on the 800 number I called I was handled and everything was taken care of by the agent. Customer Service is A+
My attendent was very polite he explained very thoroughly on every detail on my hover round he checked all the points of the house and really gave it a work over would referr him to do my order any time
We appreciate your positive review. Thank you so much for your feedback, and have a great day!
My experience was AWESOME I love my chair would definitely recommend hoveround to family and friends
Has every question answered in a timely manner. Called after i received the motorized wheel chair to make sure I was satisfied
Christopher, thank you for taking the time to leave your kind review and high-star rating! We appreciate your feedback, and look forward to passing your comments along to the team here at Hoveround. Have a great day!
Their customer service is very nasty and does not criticism very well. You can never get a knowledge responsible representative to actually fix the joystick that is very temperamental and the chair itself runs very slowly outdoors and has a short battery life compared to other chairs. It took weeks to get parts that were told would be here in 5-10 days and when they sent representative of the company, they did not adjust the joystick correctly and with my neuropathy, they have caused me injury while using the chair. I would not recommend this company and I am filing BBB complaint to their state of incorporation Florida and to the State Attorney General in New York and to CMS and Medicare and filing Medical Misconduct report with New York state of Health which along with insurance paid for this contraption
Tip for consumers:
Getting customer service on the phone is very difficult and complaints are handled terribly by customer service
Products used:
MPV5
Paul, thank you for taking the time to share your honest feedback. Our goal is to provide the highest level of customer service. We care deeply about our clients and their satisfaction is very important to us. We would love to have the opportunity to address your concerns and better serve you in the future.
In accordance with state and federal privacy laws, healthcare providers are precluded from commenting in public or on social media sites specifically regarding a client’s treatment. We ask our clients to contact Hoveround’s dedicated support team so that issues may be addressed in a professional and timely manner. In order to protect your health information, you can reach Hoveround’s dedicated hotline staffed by resolution specialists at 1-800-964-6837 or by email at info@hoveround.com.
It's. Great scooter, except I wish it had rubber tires instead of plastic ones.
Thank you for the high star rating Leonard! We really appreciate your positive review!
Biggest waste of money in my life! I have absolutely nothing good to say about Hoveround, either the company or the wheelchair! Very 'jerky' when turning especially when pulling forward after backing up or visa versa due to the stupid design of the rear swivel wheels!
Takes forever to get service. Waited for 2 months to get mine serviced and it STILL wasn't right!
Take my advice and buy a GOOD wheelchair like a PRIDE. Can;t go wrong with a PRIDE!
D.B. - we care deeply about our clients and their satisfaction is very important to us. We would love to have the opportunity to address your concerns and better serve you in the future.
In accordance with state and federal privacy laws, healthcare providers are precluded from commenting in public or on social media sites specifically regarding a client’s treatment. We ask our clients to contact Hoveround’s dedicated support team so that issues may be addressed in a professional and timely manner. In order to protect your health information, you can reach Hoveround’s dedicated hotline staffed by resolution specialists at 1-800-964-6837 or by email at info@hoveround.com. Thank you, have a great day!
From December to March, to get this settled between your company and my Dr office. Each blaming the other of why not happening, this went on for 3 months. Once all t's were crossed and i's dotted, didn't take long to get the chair. My insurance paid for the chair and 4 year warranty, that was a good plus. Dana that brought the chair was very super helpful, I appreciated his time and expertise about the chair. I'm getting better at controlling the chair after marking the walls, pulling trim away, but I'm getting there. I do love what freedom it has given me.
Person who helped me was very good. Just wanted to let you know that I did keep my doctor s appointment so I was wondering if you were going to still get in touch with my doctor. Please let me know. Thank you so much.
From the first phone call I made with questions to the actual delivery of my mothers Hoveround I found the service to be very quick. They lead me through the process with kindness and really did all the work to get my mom her much needed chair. I appreciate that!
The gentleman was very professional and was very informative on how to operate the hover round. He also adjusted the seat and arms on the hover around. The guy was class act!
Mr. Floyd who did my initial appt, and ultimately delivered my chair; gave us above excellent customer service. He was polite and answered our questions precisely and gave us easy to understand instructions for using the chair.
The chair was well made and easy to use. Also it is very comfortable.
Ron was true professional. He made necessary adjustments and helped tutor how to drive the chair. This was so important to making client feel more confident and comfortable to operate it.
Dena, thank you for taking the time to leave your kind review and high-star rating! We appreciate your feedback, and look forward to passing your comments along to the team here at Hoveround. Have a great day!
I decided to call Hoveround again. The nice lady at Hoveround sent me papers to be filled out by the doctor and then the doctor mailed them to Hoveround, which this was on Feb. 12,2020 when they were filled out and mailed. On Feb. 14,2020 I received a phone call but I couldn't get to in time but thankfully the caller left a message. The lady said, "Dolores Williams we need to get in touch with you to set a time and date when to bring your power chair." I was shocked and at first I thought it was a prank. I was elated, I am actually going to go in stores that I haven't been to in almost three years. On Feb, 25 2020 a man named Dani brought me my chair all the way from Memphis Tn. And took his time to explain everything I needed to know. I was impressed how much he was able to answer all the questions I had for him. He was well dressed, Then it was time to get in the driver's seat and as far as I can tell from his remarks I did very well on my first try.
Thank you so very much
Dolores Williams,
Hoveround went overboard to help me get my chair, could not ask for a better experience. I give them an A in all aspects.
Marjorie, thank you for taking the time to leave your kind review and high-star rating! We appreciate your feedback, and look forward to passing your comments along to the team here at Hoveround. Have a great day!
Everyone I had the pleasure of speaking to, was very polite, knowlede! They were also quite friendly. They did not rush me or pressure me. I felt like I was talking to friends.
I truly enjoyed speaking to these wonderful people, they were so patient with me. They even cracked a joke or two. It was wonderful talking to such warm people.
Thank you for putting up with me. Gablei
I was not comfortable with all the confusion during the several contacts and your limits on bringing my P.T. And your insistance on having an app't with my doctor. That has never been asked of her before! My medical advisors recommend cancelling this app't.
Nancy, thank you for taking the time to share your honest feedback. Our goal is to provide the highest level of customer service. We care deeply about our clients and their satisfaction is very important to us. We would love to have the opportunity to address your concerns and better serve you in the future.
In accordance with state and federal privacy laws, healthcare providers are precluded from commenting in public or on social media sites specifically regarding a client’s treatment. We ask our clients to contact Hoveround’s dedicated support team so that issues may be addressed in a professional and timely manner. In order to protect your health information, you can reach Hoveround’s dedicated hotline staffed by resolution specialists at 1-800-964-6837 or by email at info@hoveround.com.
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Hoveround specializes in manufacturing and distribution high-quality power wheelchairs, scooters, vehicle lifts, ramps, accessories and other products that aid personal mobility. Hoveround accepts Medicare and most private insurance.
It started with a vision... and Hoveround president and founder Tom Kruse has seen this vision come to life. Hoveround power chairs can easily maneuver in the tight spaces other power chairs and scooters just can’t, allowing users the freedom to live independently and stay in their homes.
After 25 years, Hoveround Corporation has become the largest direct-to-consumer manufacturer of the most maneuverable, reliable, and compact power chairs available in the United States. The company’s mission — to improve the quality of life for people with restricted mobility — continues unchanged to this day.
Hoveround’s continued success stems from what Kruse calls our “Model of Total Responsibility"
- We are 100% accountable for the quality and reliability of our products
- We control the manufacture, design, delivery, and service of all Hoveround power chairs
- We focus our complete attention on serving the mobility needs of our clients
- We are committed to providing state-of-the-art innovations and best-in-class service
- We are never satisfied and continually research new and better ways to enhance the quality of life of our clients so that they may have the means to fuller, richer experiences through improved mobility
Reginald, thank you for taking the time to leave your kind review and high-star rating! We appreciate your feedback, and look forward to passing your comments along to the team here at Hoveround. Have a great day!