HouseofCB

My experience with this fashion brand was disappointing. Despite spending money, the item's value was not commensurate. The customer service was extremely poor, and addressing issues with a stretched garment and fluff was met with a dismissive response, implying it was my problem due due to not having read terms and conditions. The use of exclamation marks in customer communication was also rude. Overall, not a positive experience at all, Infact it's the worst I've had to date and will not be making any future purchasers there!

I bought a dress for my friends birthday but it didn't fit her so I returned the dress and asked if I could get it in a bigger size or a refund. Keep in mind the dress was brand new, never washed, still in its box with the tag on and everything. After back and forth with the customer service for nearly two months because they never get back to you on time and always take super long to respond they said they can't do anything for me. So now I'm stuck with a $350 dress that I can't do anything with. HORRIBLE CUSTOMER SERVICE. They tried to tell me they can't do anything because the dress is washed which I know is a lie. They just keep throwing excuses at me. I thought for such as expensive dress and a "high end" brand they would care about their customer but no. Don't purchase from them.

I live in Australia and have bought two dresses from house of cb one last year and one 5 days ago for my formal… both dresses arrived in 4 days! It's super fast shipping, great packaging and my two satin dresses have the best feeling on my skin. Whenever I have contacted houseofcb via Instagram/email they have replied quickly. Thank you! Couple of lose threads where the zipper is which is an easy fix, everything else is perfect.

I ordered a dress in my size and the sizing was so bad that I had to return it. I reviewed their size guide online and purchased the appropriate garment. To make a return I had to pay for my own shipping back to them and then they only refunded me the amount of the dress and not the shipping cost that I had to pay to have the dress shipped to me originally. I have never heard of such a poor policy.

I mailed back a dress I bought due to it being too big, wanting to exchange it for a smaller size. I didn't hear back for two weeks until I e-mailed them asking about the status of my return. Then, they deigned to inform me that my dress was out of stock. To be honest, it felt like they wanted to pocket my money and not say anything. But since I had bought an item on sale, I could only get store credit for my refund. So I put the store credit towards the Tatiana dress instead. I received it - the seams were crooked and the material felt like garbage. Not wanting to go through the hassle, and already feeling sketchy vibes from the company, I decided to suck it up. At least the dress looked flattering. I wore it TWICE. The second time, the zipper split open. This dress wasn't even too tight on me, it was just made with the cheapest materials possible. For 225$, I got to attend a wedding shower with half my body exposed because they couldn't bother to use a decent zipper. I ended up having to cut myself out of the dress with scissors because the slider was stuck at the top, despite none of the zipper being zipped anymore. Thanks House of CB!

This company behavior is highly suspicious when dealing with credit cards. My order is shown not going through by this company's website but my credit card is charged. We used our debit card to order the same thing. The website showed that the transaction did not go through but our debit card has been charged. I am wondering if this company website is fraudulent. I can provide evidence if they challenge me.

I've bought two dress from house of cb. The first was the Pietra dress. As beautiful as it is the zipper does not work, it has always been a struggle and now I can't get it past the seam of the skirt. I tugged on it for so long my fingers got red and swollen, I shouldn't have this problem with a dress that costs this much, especially as I haven't even worn it yet. Then I bought their Adriana dress through Nordstrom which didn't fit so I had to return is and bought another size from the house of cb site. Originally I bought a small with the bigger cup size and I needed to buy a medium instead, for some reason even though both were the d version the busy got smaller? I am so grateful I bought the first one through Nordstrom because house of cbs return process is super difficult and tedious… honestly I'm hoping to be able to make some money back for these dresses since I feel like I wasted so much on items that are low quality compared to the price.

I ordered a hoodie and jogging trousers for my daughter's Christmas present, at the very high cost of £140. When the items arrived, we realised that the quality was no where near what you would expect for clothes of this cost. Both items really were only worth about £30 each. They returns policy does not take into account your customer rights. They request that the return is made via the post office and that the signed for service with tracking is used, at a high cost which you are expected to pay. I contacted House of DB and was told that they don't cover the return cost. Even though they should under the customer rights act. There must be many other companies who provide better quality clothing for more reasonable prices and who actually care about their customers. Avoid House of CB, they are rubbish.

The dress I ordered was beautiful in cut, the fabric was nice and it was true to size, unfortunately for $225, I expect my dress to not be see through. The dress is composed of only two layers of chiffon, with no lining as is customary with this fabric. Underwear is completely visible, I now have to purchase new undergarments for the wedding I ordered it for in hopes to minimize noticeability, as I do not have time to return it. I would have been happy to pay this price for such a beautiful dress, but this is a large error in dress making and selling. If an item is transparent, houseofcb should be responsible enough to let consumers know at the price point it is at.

I ordered the dress in size S for the first time and it had a default at the back! I sent them pictures and they refused to send me a free return slip even though the fault came from them! So I had to pay the shipping costs!
I recommend the SAME dress always in size and this time it's worse! There is a seam right in the middle of the chest whereas in the first dress there was none!

I bought it from website, it took more than 2 weeks to finally arrive then I received another bills for almost $200 from import Tax! So I basically spent double price to pay one dress I want. Everyone: please do not buy is from website: when I emailed them for explanation, they sent me a link said from the website shows the explanation. Sure it is from the website but who knows it was hidden at where! On the website it show s shipping time is 2-3 business days, when I asked them why my shipping time was more than 2 weeks I was told same thing that: on the website, it shows shipping time could be changed. So basically: their website shows everything could be changed! Include the dresser's price! If you don't wanna be rapped off, do not buy it from website!

I ordered the TANA Pink Strapless Corset Midi Dress for a wedding reception I was attending. I cannot tell you enough how beautiful this dress was, a stunning piece of clothing and the quality was second to none! This dress boosted my confidence and made me happy with the way I looked for the first time in a long while. Worth every penny!

House of CB is the WORST and the customer service is awful.

I checked with a tape measure with my partner. The order was placed and the dress arrived with a huge import fee (because they use ups, which has lots of extra costs).
The dress is cut any way, and does not correspond at all to the measurement on the site. About 3cm less and the cup was the wrong size compared to the order. We sent the order back at OUR COST, and they refused to accept the return parcel because of English customs charges.

I never get a refund and they ask to send back the dress at OUR cost again...

Long story short I received my dress and the dress is lacking. I'm really upset as given the price I expected that of higher quality. I ordered the dress 2x to try to remedy the issue but the problem is the construction of the dress. All I am asking is for customer service to provide a prepaid return label because I've already lost money on this dress trying to fix it when the problem is due to the craftsmanship of the item. Customer service is giving me a hard time. This dress is my size but dress is ill fitting due to integrity of the item.

I ordered white satin top for 105$. I was expecting good quality for this money but instead I've got damaged top with a lot of loose threads. I sent pictures to the company and they said they will cover shipping. When they got the top back they send me message " Our team informed us the product had just a few threads which were easily removed and didn't cause any damage to the item, so we can't cover your postage costs this time, sorry".
Such a awful company!

Shopping on website was fairly straightforward. The first thing I noticed is that there is hardly any variety between the styles of clothing. A lot of it is in bold colors, mostly black, white, or strong colors like red and magenta. There is also no price filter so you'll be seeing items anywhere from $50 to $250 on the same page. Also, the website stopped working at one point, I couldn't open new tabs for clothes or even click on them, so I am assuming it crashed for a while.
Looking at the clothes, they look pretty, but there is barely any variety in terms of style. A lot of these are meant to look good on hourglass figures, which I have, but not everyone wants to show more skin. The other problem with the hourglass figure "aesthetic" is that it simply excludes a lot of other body types. I found only one dress I was interested in, and unfortunately it didn't fit me. It was also not the same color as portrayed in the photos on the website.
The quality of the dress itself was pretty, but like some other reviews have pointed, it doesn't have a WOW factor that would separate it from a store like Zara.
On the whole, I think House of CB has potential, but because of its lack of inclusivity in many aspects, most shoppers will have a hard time shopping here. They also do not offer refunds for sale items, but offer store credit instead, which I find to be a little absurd considering that most of their sale items still cost $150-250 on sale, and one simply can't know ahead of time whether the clothes will fit or not. And if most of the clothes aren't to your liking, you're not likely to find another item you'd rather buy with that credit.

I ordered a beautiful dress for Wimbledon 2022 as I loved the brand and arrived pretty late and when I asked for help the costumer service was a disaster... It is extremely disappointed after paying more than £100 for a dress. Just read our reviews and please improve HOUSE OF CB! Also, the delivery with Parcel Force, a nightmare, they didn't leave you any receipt and you need to call them to track the parcel...

I ordered an item from House of CB on the 9th August, 2023 which was in the sale (and it did state that sales items could only be returned for store-credit and not a refund). When the skirt arrived, it had a lot of thread caught and stitched around the zipper which prevents the zip from being able to be fully pulled down and used, and therefore the skirt was faulty as the zip did not work as it should have. For this reason, I contacted House of CBs customer service team and they asked me to send it to them for inspection.

They then contacted me to say that there were no faults and only issued store credit. I have since contacted them re-pointing out all of the incorrect stitching which stops the zipper being able to be pulled down as far as it should be able to go (therefore making the opening to the skirt smaller, and therefore I can't get it on).

They then still denied that anything was faulty with the product and said "the stopper in your picture is part of the design, not a fault in this case", which is incorrect as it is clearly a sewing machine error that has got around the zipper somehow.

The product is 100% faulty and the customer service team have been extremely unhelpful and dishonest. In the photograph I shared with them, including an arrow to the issue I wanted to point out, they referred to the complete wrong part of the item and photo.

I'm 4ft 11 in and their corsets suck. I'm also a 32A and my waist is 27. Very size uninclusive for petite women with no chest. It's also hard to find a tailor willing to alter it cuz the boning is attached to the fabric of the top. It's better getting a corset somewhere else than here. It'll just be a waste of your money.

VERY DIFFICULT TO GET A REFUNDS FROM THIS COMPANY IF YOU WANT TO BUY ANOTHER ITEM THINK TWICE BEFORE YOU BUY IT UNLESS YOU CAN BUY ANOTHER ITEM AND WAIT FOR THEIR REFUND
YOU CANNOT TALK TO THIS COMPANY AND THEY FIRSTLY IT WILL BE REFUNDED IN 3-5 DAYS REFUND FROM TRACKED RETURNED ITEM THEN THEY EMAILED 5-10 DAYS AND NOW TO 15 DAYS TO REFUND.

Please do not buy shoes from house of CB
They are cheap crap that they buy in China that the wrap all up in a fancy box to try to make them look good
Not only that when you don't want the goods the take £6.00 for the free delivery charge out of your refund
Plus it cost me £8.50 to send them back so I am almost £15 out of pocket.

If you're not certain about the outfit you've gone for or think you might return it then don't bother. The quality of the clothes is great and really durable... BUT THE RETURNS PROCESS IS awful! They will say they haven't revieved the item or they toi sent it back as faulty which is not true. The reason I returned it in the first place was because it was FAULTY. HAD TO DISPUTE WITH MY BANK. Never even got a response back via email from HOCB

Terrible Experience - Dress Never Received, No Refund

I had an extremely disappointing experience with house of Celeb. I have placed an order for a dress last year, but I never received the item, and my money was never refunded. I reached out multiple times via email and phone, but received no response. It's incredibly frustrating to be ignored when you're simply trying to get the product you paid for or your money back.
I strongly advise against shopping at House of Celeb. Their lack of communication, failure to fulfill orders, and refusal to issue refunds demonstrate a complete disregard for their customers. This experience has left me extremely dissatisfied, and I would caution anyone considering shopping here.