This website seems to be closed. Find similar businesses
  • Hoteling

Hoteling

Overview

Hoteling has a rating of 2.62 stars from 453 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Hoteling most frequently mention credit card, customer service, and confirmation email problems. Hoteling ranks 466th among Hotels sites.

  • Service
    25
  • Value
    22
  • Quality
    16

Proactively asks for customer feedback

See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Credit card been charged but no booking reference number is send to me.
  • Update: after one week and daily reminders still no reaction from their "customer service".
How would you rate Hoteling?
Top Positive Review

“Winter Sun”

Elaine N.
5/1/16

Had an excellent experience at this complex and would recommend to both couples and families. Food was of good standard and choice was over a wide range. Our only problem was with housekeeping who run out of clean towels one day and the wireless connection was a little unpredictable on some days. However overall I felt the hotel was good value for money and the staff very friendly and helpful at all times.

Top Critical Review

“Scam by Hoteling”

Teresa W.
7/24/16

I have booked my accommodation thru Hoteling for one month ago, however when I arrived the destination, I found out the booking has been cancelled by hoteling without any notification, the Hotel insist me to pay the accommodation again, please tell me what happen and why Hoteling can cancel my accommodation booking without any notification. This kind of scam is not acceptable and which is serious crime, please tell me how can I claim back the money fm Hoteling!

Reviews (453)

Rating

Timeframe

Other

Reviews that mention popular keywords

credit card (45) customer service (49) confirmation email (30) phone number (19) hotel room (14)
Thumbnail of user teresaw54
1 review
21 helpful votes
July 24th, 2016

I have booked my accommodation thru Hoteling for one month ago, however when I arrived the destination, I found out the booking has been cancelled by hoteling without any notification, the Hotel insist me to pay the accommodation again, please tell me what happen and why Hoteling can cancel my accommodation booking without any notification. This kind of scam is not acceptable and which is serious crime, please tell me how can I claim back the money fm Hoteling!

Thumbnail of user sorchan
1 review
2 helpful votes
April 19th, 2016

It has been over week and I still have not received my hotel confirmation. I have emailed customer service a number of time with no reply. Disgusting company to deal with. DO NOT BOOK THROUGH THEM

I do not believe your company is sorry as you would have responded to one of my many emails if you cared. The only response I get is on this public forum. Shame on your hoteling.com and Trivago. - Mantra even advised me to avoid using this site as they have had many issues before

Thumbnail of user wadef10
Hoteling T. – Hoteling Rep

Hi Sorcha,

I'm sorry for the difficulties. If you wish to speak with our Customer Care team, please do not hesitate to contact us on 001 888 9997710 or email us on OnlineAnswers@hoteling.com and one of my colleagues will be more than happy to assist you. Looking forward to hearing from you.

Best regards,
Kasia
The Hoteling Team

Thumbnail of user dianal32
1 review
1 helpful vote
January 21st, 2016
Verified purchase

Booking our accommodation was easy and rightfully priced using hoteling. The hotel is dated in terms of decor, but still elegant and charming. Most importantly, it was very clean, no smells, no mold or broken tiles, and very friendly and courteous personnel... great location that allows for short walks to everything we wanted to do and to subways. I think the hotel was what I needed and at the right price.

Thumbnail of user wadef10
Hoteling T. – Hoteling Rep

Hi Diana L.

I'm delighted to hear how lovely time you've spent in the hotel you chosen for your stay.
Many thanks for your five star review and I look forward to welcoming you back again in the future.

Best Regards,
Magda S
The Hoteling Team

Thumbnail of user terril29
1 review
4 helpful votes
July 24th, 2016

We booked a motel room at Palm Cove only to find out a day before our arrival our booking had been cancelled a week ago. It's only by chance that I called today to request a porta cot and the motel told me our booking had been cancelled. Absolutely fuming. We have now had to fork out $ 2000 twice, waste 2 hours of my holiday phoning other resorts. Luckily The resort called me and I formed me they had a last minute cancellation.

Thumbnail of user aaronh54
1 review
3 helpful votes
April 1st, 2016
Verified purchase

Booked a hotel from them and initially the process was good but after 4 days they called and said the price for my room is incorrect and I either need to pay well over $100 per night more or they can cancel my reservation with a full refund. Issue now is that all the other hotels are full. Do not use Hoteling.com. Terrible customer service too and not helpful at all.

Thumbnail of user wadef10
Hoteling T. – Hoteling Rep

Hi Aaron,

I'm truly sorry to hear about this situation, and I can understand your frustration. However please let me explain that it's written in our policy, that we expressly reserve the right to correct any pricing errors on our site and in reservations made using an incorrect price. In such an event, and if available, we are offering the opportunity to keep the pending reservation at the correct price or to receive a full refund. We are under no obligation to provide Accommodation to you at an incorrect price, even after you
Have been sent confirmation of your booking.
Once again I apologise for any inconvenience caused.

Best Regards,
Magda S
The Hoteling Team

Thumbnail of user terril22
1 review
0 helpful votes
March 1st, 2016
Verified purchase

I wanted to book a hotel in Puerto Mogan, Gran Canaria and went online to do so. ALL the other 'Agencies' - Booking.com, trip Advisor, Expedia and so on quoted a higher price per night for bed and breakfast at this particular hotel than Hoteling quoted for half board. Guess who I booked with - right, Hoteling and it will be my FIRST choice from now on. Thank you, keep up the great work.

Thumbnail of user wadef10
Hoteling T. – Hoteling Rep

Hi Terri,

You're welcome! I'm pleased to hear that the deal we offered you lived up to your expectations and I hope you'll share many more trips with us!

Best regards,
Ania
The Hoteling Team

Thumbnail of user wilsonx
1 review
0 helpful votes
March 27th, 2016
Verified purchase

My hotel reservation was cancelled without contacting or notifying me just because I chose to book through their English site where my residential country isn't within their English-speaking region. My booking was treated as a fraud. On one side, I appreciate their vigilant efforts on protecting consumers (or themselves), on the other hand, it is a online business, come on guys.

Thumbnail of user wadef10
Hoteling T. – Hoteling Rep

Hello Wilson,

Thank you for sharing your post booking feedback with us. Let me sincerely apologise for that your experience with Hoteling wasn't as good as you expected it to be. If there's anything I can help you with on this occasion, please don't hesitate to get in touch on OnlineAnswers@hoteling.com

Kind regards,
Ania
The Hoteling Team

Thumbnail of user elainen14
1 review
0 helpful votes
May 1st, 2016
Verified purchase

Had an excellent experience at this complex and would recommend to both couples and families. Food was of good standard and choice was over a wide range. Our only problem was with housekeeping who run out of clean towels one day and the wireless connection was a little unpredictable on some days.
However overall I felt the hotel was good value for money and the staff very friendly and helpful at all times.

Thumbnail of user wadef10
Hoteling T. – Hoteling Rep

Hi Elaine,

That's great to hear that you've enjoyed your stay. Thanks a million for getting back to us with your feedback. Take care!

Warm regards,
Kasia
The Hoteling Team

Thumbnail of user juliel68
1 review
0 helpful votes
April 30th, 2016
Verified purchase

Easy to reach from airport. Orange waterbus stop only 5 mins away. Staff very helpful and friendly could not do any more. Whole hotel lovely and clean. Room really nice. Breakfast good selection. Location is a bit on the outskirts so as described but you get to see parts of Venice you might not otherwise get to. Would stay again and would recommend

Thumbnail of user wadef10
Hoteling T. – Hoteling Rep

Hi Julie,

I'm glad to hear that your stay was pleasant and the hotel staff and your room itself lived up to your expectation. I hope you've enjoyed a beautiful Venice!

Kind regards,
Magda P
The Hoteling Team

Thumbnail of user sallyc22
1 review
0 helpful votes
May 20th, 2016
Verified purchase

This website was very informative and easy to navigate. Great pictures of hotels which made my choice easy. Would definitely book with them again.

Thumbnail of user wadef10
Hoteling T. – Hoteling Rep

Hi Sally,

Thanks a lot for such a positive feedback. I'm pleased to hear that our website suits you well and our pictures made your choice easy. Have a delightful time away.

Kind regards,
Magda P
The Hoteling Team

Thumbnail of user henryy5
1 review
1 helpful vote
October 26th, 2015

Booked a hotel reservation through hoteling and got charged initial $5 booking fee two months ago, came back and intended to make full payment today.(Everything looks fine so far) After putting all my payment details today and leave no fields in blank TWICE (so there could not be my typing mistake), then I trying to find their contact information. ALL I FOUND IS JUST THE EMAIL... Can you believe a worldwide travel booking agency do not have a landline contact method nowadays?

To cut it short, have to book through other websites, and hopefully in 24 hrs, I would not see I got charged by them twice. For the same fuxking room.

---Updated after got first reply.
I have tried various way to reach you through the number, apparently failed.

I am an Australian user, the number listed above I believe is an US number, could you please tell me How can I and What can I do?

------------Updated on a week later
Looks fine so far, could not make payment using their credit card system initially, tring about 30 times to ring their number provided by Hoteling.com representitive, and their phone never got picked up.
Have not got charged multiple times so far, rang the hotel and get told the room has been reserved under my name even before I paid my outstanding balance. (That's a bit weird)

Anyway, it looks fine so far, will updated after I finish the trip in 11th Nov 2015.
------------------------------------------------

Last updates, to sum up. Hoteling.com is a trust worthy agent. My holiday arrangement in Bali got white belly up cuz airport went closed for the sake of the volcano ash. Anyway did not expect can get my money back cuz its after the punishment-free cancellation period.

But they did fully return my money even including the first Deposit money.

I will not hesitate to book my holiday with them in future.

Lovely company deserve good words.

Henry Young

Thumbnail of user wadef10
Hoteling T. – Hoteling Rep

Hello Henry,

I'm truly sorry to hear that you've faced issues with online payment. The dedicated line for our customers is open 24/7 and the contact number is 001 888 999 7710. Our agents can assist you during your payment and answer your all questions.
Please accept my sincere apologies for any inconvenience caused. I hope everything will be sorted out for you quickly.

Kind regards,
The Hoteling Team

Thumbnail of user christopherv20
1 review
0 helpful votes
April 3rd, 2016
Verified purchase

Sure we would rather stay at Loews Royal Pacific Resort but for 1/3 of the price it was clean and safe. The location was great for Universal. Spent a long weekend before our passes expired. The price was less than $100 for three days and two nights. Best deal on internet. Very happy with out come. Will use again.

Thumbnail of user wadef10
Hoteling T. – Hoteling Rep

Hi Christopher,

I'm glad that you are pleased with our service and that everything went smoothly for you. Thank you for choosing us. We look forward to seeing you again in the future!

Best regards,
Martyna
The Hoteling Team

Thumbnail of user anthonym173
1 review
18 helpful votes
July 28th, 2016
Verified purchase

, In light of a letter received from Lowcostholidays Spain.
I contacted Harbour Plaza 8 Degrees Hong Kong to check on our booking only to be told that our room has been canceled, My bank statement indicates that $597.08 was paid 18/01/16. Can you explain why our booking was canceled?
Hoping you can resolve this issue for me.
Regards Anthony Moxham.

Thumbnail of user lorettac8
1 review
0 helpful votes
April 29th, 2016
Verified purchase

I booked our hotel room using Trivago. I was unpleasantly surprised when I found out we had a $35 fee from Spain for the booking. After reading reviews of hoteling.com, I became even more nervous. However, everything turned out very well. We were very pleased with the hotel, the room, and especially the price. We saved a lot even with the $35 fee. We had a great experience.

Thumbnail of user wadef10
Hoteling T. – Hoteling Rep

Hello Loretta,

Thanks for taking the time to get back to us with your review.
I’m pleased to hear that the deal we offered you was exactly what you were looking for.
Have a truly amazing getaway!

Best regards,
Ania
The Hoteling Team

Thumbnail of user wellysm
1 review
0 helpful votes
May 19th, 2016
Verified purchase

It was good but the customer service not that good disappointed!

Thumbnail of user wadef10
Hoteling T. – Hoteling Rep

I'm very sorry to hear that you're disappointed with the service you received from us. Please be assured we are always trying our hardest to provide our customers with the best care, so I apologise it wasn't the case here. If there is anything we can do for you, please do not hesitate to email us on OnlineAnswers@Hoteling.com and we will be more than happy to assist. I wish you a lovely trip.

Best Regards,
Magda S

Thumbnail of user marks391
1 review
6 helpful votes
July 20th, 2016
Verified purchase

I reserved a room at the Flamingo in Vegas and when I arrived at the hotel, my reservation had been cancelled through Hoteling.com 4 days prior to our arrival. Now keep in mind that I had paid for the room 6 weeks in advance. I have no idea why they did this but I can tell you I will do everything I can to discourage people from using their service. Very poor!

Thumbnail of user lorid28
1 review
1 helpful vote
January 21st, 2016
Verified purchase

Easy to use. Guaranteed! Lowest prices i could find!

Service
Value
Quality
Thumbnail of user wadef10
Hoteling T. – Hoteling Rep

Hello Lori,

Thank you very much for your positive opinion. It's fantastic to know you find our prices to be competitive in comparison to other travel companies.
I wish you a marvellous time!

Best Regards,
Magda S
The Hoteling Team

Thumbnail of user rosemaryt4
1 review
1 helpful vote
January 21st, 2016
Verified purchase

Site was easy to use and gave the best price possible for my destination.

Thumbnail of user wadef10
Hoteling T. – Hoteling Rep

Hello Rosemary T.,

Many thanks for the highest note for our service. I'm glad to know that our website is seamless to use for you and that our deals are the most competitive ones.
I'm looking forward to seeing you here again!

Kind regards,
Magda P
The Hoteling Team

Thumbnail of user christys17
1 review
1 helpful vote
January 21st, 2016
Verified purchase

Easy fast booking

Thumbnail of user wadef10
Hoteling T. – Hoteling Rep

Hello Christy S.,

Fantastic! I'm happy that your overall experience was seamless and everything has been booked in a flash. Thanks for sharing your lovely opinion with us!

Kind regards,
Magda P
The Hoteling Team

Thumbnail of user mrc12
1 review
0 helpful votes
April 29th, 2016
Verified purchase

I booked an all inclusive resort in January for February for my girlfriend's birthday got an email confirmation and we arrived at the resort and they had no reservations for us. I was shocked and embarrassed to go thru what we went through. It took them 2.5hrs to get a replacement accommodation. Definitely not happy and they charged me more than originally paid for. Never again

Thumbnail of user wadef10
Hoteling T. – Hoteling Rep

Hello,

I'm awfully sorry to hear about the inconvenience you faced on occasion of this booking. I can understand your frustration and I would like to assure you that this is not our standard practice of customer care and if there's anything else you'd like to bring to my attention, please get in touch through OnlineAnswers@hoteling.com

Kind regards,
Ania
The Hoteling Team

Thumbnail of user mjv1
1 review
0 helpful votes
April 29th, 2016
Verified purchase

It was very easy, gave me excellent prices and I got what it was described.

Thumbnail of user wadef10
Hoteling T. – Hoteling Rep

Hello,

Thank you for your positive review. I hope your trip will be truly marvellous.
Have a great time away!

Best Regards,
Ania
The Hoteling Team

Thumbnail of user shaunh16
2 reviews
1 helpful vote
January 21st, 2016
Verified purchase

Very easy to get my room with Hoteling, Thank you.
V/r
Shaun

Thumbnail of user wadef10
Hoteling T. – Hoteling Rep

Hi Shaun H.

You're very welcome! Thanks a lot for your five star feedback and appreciation for our service. We hope we will assist you with many more successful bookings in the future.
Enjoy your stay!

Best Regards,
Magda S
The Hoteling Team

Thumbnail of user benoitc1
1 review
1 helpful vote
June 3rd, 2016

Hi,

STAY AWAY from this site! I made a booking on Wednesday 1st June and I didn't receive any booking reference but I was CHARGED the full amount! It's impossible to get in touch with Hoteling. I emailed them on three different email addresses and no reply, not even an acknowledgement ("Thank you, your query has been submitted and a confirmation e mail sent, a member of the team will be in contact" - that never happened).

If anyone from Hoteling is reviewing this, can you please get in touch? It may be wishful thinking...

Thumbnail of user wadef10
Hoteling T. – Hoteling Rep

Hi Benoit,

Thank you very much for taking your time to contact us here. Please let me explain that once the booking is made, we try our hardest to secure it and confirm with relevant suppliers and it usually may take up to 72 hours to receive your documentation.
I can also assure you that we respond to every query we receive in chronological data order. If you'd like me to take a deeper look into it for you, please email me on OnlineAnswers@hoteling.com and I'll do my best to assist you.
I'm really sorry for all the stress it could caused you.

Kind regards,
Magda P
The Hoteling Team

Thumbnail of user davids514
1 review
0 helpful votes
May 5th, 2016
Verified purchase

Easy to use and fantastic rates

Thumbnail of user wadef10
Hoteling T. – Hoteling Rep

Hi David,

It's fantastic to hear that you had so nice experience with booking on our website. Enjoy your time away!

Best Regards,
Magda S
The Hoteling team

Thumbnail of user alisons18
1 review
2 helpful votes
November 20th, 2015

Natalia at customer service was awesome by responding to my email the very next day, and helped our organization immensely.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Easy to find, simple to book - find your perfect hotel with http://t.co/AodXvdqbHD.

Company Representative

Thumbnail of user wadef10
Hoteling T.

How do I know I can trust these reviews about Hoteling?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members

See reviews as you browse with our Chrome extension

2.6
453 reviews
Have a question about Hoteling?