• Homesnap

Homesnap

Overview

Homesnap has a rating of 4.77 stars from 3,303 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Homesnap most frequently mention real estate, great app, and house hunting. Homesnap ranks 4th among Real Estate Other sites.

This company does not typically respond to reviews

Positive reviews (last 12 months): 33.3%
Positive
1
Neutral
0
Negative
2
6
See all photos

What reviewers want you to know

Positive highlights

  • To summarize this is the best real estate app you'll ever need to buy a home.
  • I have been using this app during my house hunting.....very very helpful and accurate !

Critical highlights

  • They are a scam... their technology is a credit card processor machine, Its used to process your payment.
  • I never write complaints nor reviews, but I am very displeased with the customer service.
How would you rate Homesnap?
Top Positive Review

“Useful Apps”

Margaret V.
8/7/13

This APP is amazing, simply snap a picture of the house and WALA you have all the information you needed on the property

Top Critical Review

“Homesnap will charge you $599.00 without any authorization "Watch Out"”

Charles S.
6/11/20

Homesnap has charged my account for the last two years without my consent or authorization as I do not have a HomeSnap Pro account established nor have I never established an account with HomeSnap Pro. March 6,2020 HomeSnap charged a credit card for $599. I do not have an account with this online service. I have contacted HomeSnap several times to refund the $599. The claim from HomeSnap is that I paid for a Pro account last year for $299, I did not to by my knowledge. However, I did look at my credit card statement and saw the charge. I will assume responsibility for not being more diligent on last year's charge. In communicating several times with the customer representatives, a resolution has not been offered.

Reviews (3,303)

Rating

Timeframe

Other

Reviews that mention popular keywords

estate app (135) house hunting (61) credit card (30) estate agent (65) clients love (36) mls data (26) customer service (22)
Thumbnail of user marcias442
1 review
0 helpful votes
February 22nd, 2023

Run AWAY! I signed up for an ad for around $400 and they charged my credit card over $2000! They said I signed up for a subscription! I tried to call and cancel. They hardly answer. NEVER refunded anything and I had to pay. They kept charging my credit card changing their name for example. Adding an* or capital H. Etc.
PREDATORY to say the least!

Tip for consumers:
Predatory!

Service
Value
Quality
Thumbnail of user neil.lubell
1 review
0 helpful votes
November 9th, 2022
Verified purchase

Homesnap provides realtors with a website, decent exposure and is well designed but it is expensive to use it to its best potential. If all services weren't separate and charged that way it would be better. Their outward facing website is pretty but unfortunately has not been able to gain the traction and visibility of Zillow or Redfin. I wish they offered a couple free months on some of their extra paid services, because they don't it limits a realtor's ability to gauge whether it's worth the money? Offering a free month on a 12 month obligation does nothing to quell concerns, however a couple free months prior to having to pay to determine if it does what it says would be much more likely to get users. In conclusion it's a good tool but they need to improve how it's presented to lower fear level.

Products used:
Homesnap Pro +

Service
Value
Quality
Thumbnail of user djh41
1 review
0 helpful votes
October 7th, 2020

This app mkaes it very easy to search for homes. I also love the search by commute option since I use public transportation

Thumbnail of user propertypromdl
Nancy K.
1 review
0 helpful votes
February 11th, 2018

Home snap doesn't reflect all my transactions for 2017.

Thumbnail of user freemant14
Nancy K.
1 review
0 helpful votes
June 30th, 2019

Seriously, this is the best app for us as realtors but for our clients as well. It have everything and it is so user friendly. Highly recommend

Thumbnail of user tammyagntw
Sandra J.
1 review
0 helpful votes
July 20th, 2015

This is my best App I use as a Realtor and couldn't see not using it on a daily basis! The "Safety Timer" is brilliant!

Thumbnail of user aynorucf
Jason D.
1 review
0 helpful votes
June 24th, 2015

The most accurate and efficient way of finding a house

Thumbnail of user andym540
1 review
19 helpful votes
June 8th, 2020

This company fraudulently charged my credit card without permission for a full $600/year membership after running an ad the month before. Then gave me the run around that I needed to speak with someone else to get this charge reversed and weeks went by without a call back from this manager that could only call me. This manager (Imir Paz) reaches out by email and lets me know he will be contacting me but weeks go by without any contact. This company plays games with your money. AVOID AT ALL COSTS!

Thumbnail of user johnc4648
1 review
9 helpful votes
May 15th, 2020

This tool is so cool. Agents get free access to a great search platform which gives you way more details (included consumer contact info) than any other platform out there. I use Homesnap every day.

Thumbnail of user roofsw
Jeff M.
1 review
0 helpful votes
March 9th, 2013

Great tool! I use it for contracting sales leads. Any plans for additional data? Names, phone numbers, etc?

Thumbnail of user basimat
1 review
9 helpful votes
April 16th, 2020

I email someone about an apt to see. Asking if the apt in jersey city that was for rent takes section 8. That was all that was said in the email. Maida negron emails me back very rudely saying No I'm sorry. Owners live there and they want a person that's employed "

So because I have section 8 I'm unemployed? I actually have 2 job! This msg was very unprofessional. I would never use this company services again

Thumbnail of user ariejrv
Melissa M.
1 review
0 helpful votes
December 29th, 2016

Not only a great app to see home values on the go with a simple pic but an AMAZING tool to research the agents you're working with! Love it and use it everyday

Thumbnail of user ivonneo8
1 review
0 helpful votes
March 24th, 2021

This is a FRAUD!
I joined this Leads Program in January 2021, for 6 months I paid $2,905 up front, they promised that I will receive 3 to 4 "HOT LEADS" per months. I received 3 leads in January, 2 in February and nothing this month, March. The leads that I received was for renters, I talked to one of them and they were asking for Section 8. I explained to the Costumer Success Manager Andrea Nickel several times that This program is not working for me because I don't do Rental, and I ask for my money back.
She said that I can't get my money back, I tried to call her and I emailed her 3 times. She is ignoring my emails and phone calls, She is suppose to be the "Costumer Success Manager" and take care, of course she doesn't care because I paid her in full.
This is a terrible experience, this is wasting money and time, DO NOT SIGN ANY AGREEMENT WITH THIS COMPANY THIS IS A FRAUD!.
If They promise you will l receive good leads, RUN AWAY, They are lying!

Tip for consumers:
DO NOT WASTE YOUR MONEY ON HOMESNAP PRO

Products used:
LEADS

Service
Value
Quality
Thumbnail of user ronhatsp
Angela G.
1 review
0 helpful votes
June 5th, 2012

Great App! Quick way to get ball park + or - 30% home starting price. Please work on model to improve %. Keep up fine work.

Thumbnail of user suzuumsi
Anthony F.
1 review
0 helpful votes
May 31st, 2017

This app is so easy to use and so helpful on the go for an agent and client to share back and forth. Great app!

Thumbnail of user goguex
Amanda O.
1 review
0 helpful votes
January 29th, 2013

We r planning to buy homes & with this App, I am just amazed on the info it releases!! It really saves time & stress!!

Thumbnail of user christinep403
1 review
20 helpful votes
April 16th, 2020

This is definitely a scam company! They claim to send you a renewal notice for but the entire email, which is one of hundreds they send, it says nothing about charging you $599 to renew, which they automatically do without any other notification! I have never received a single lead from them just proof Ads that would cost me more money to run! I have requested my money back as I find their service useless to me and find their renewal practices to be in violation of the Fair Trade business act. I will be reporting them to the FTC and BBB.

Thumbnail of user daniellap9
1 review
0 helpful votes
May 27th, 2020

Highly recommended! Easy to use, connected me to an agent and I love the features. Makes the process really efficient.

Thumbnail of user heijijijem
Ruth O.
1 review
0 helpful votes
September 17th, 2019

I love using the Homesnap App! When I am out driving around and I don't want to log in to my FMLS account, Homesnap is an easy and quick way that I can get information about a particular house that I may see just driving by - I recommend it to my clients as well! I use it in the most basic way but I am looking forward to learning all of the other ways that I can incorporate Homesnap into my business.

Thumbnail of user kylejr
Tom S.
1 review
0 helpful votes
April 28th, 2013

Just downloaded it thinking this is to good to be true. Well I was wrong. Works as promised. Love it.

Thumbnail of user reale44
Andrew B.
1 review
0 helpful votes
January 26th, 2017

I've used all the real estate apps.

This one is cool in a bunch of different ways. MLS data, quality map search, and a News Feed that's actually quite helpful.

Try it.

Thumbnail of user foubarn
Charles A.
1 review
0 helpful votes
April 13th, 2015

Lots of photos and info to sift through, pretty good.

Thumbnail of user thomast637
1 review
22 helpful votes
March 11th, 2020

Took over a week to run an ad that produced zero results - ZERO. Cost $300, not even a fake lead. They are a scam... their technology is a credit card processor machine, Its used to process your payment. I saved all my email correspondence which turned into 1 way communication, they just stopped replying. I file a credit card claim and sent my correspondence emails as evidence of their fraud.

Thumbnail of user cashf21
Eric S.
1 review
0 helpful votes
January 3rd, 2018

Hands down best app out there for running properties while driving for dollars!

Thumbnail of user dard2
1 review
21 helpful votes
January 11th, 2020

These is robbery, scam, when you get a hold of someone they say they did not give out that phone number and they were contact by 49 other agents, so whatever you are paying for they are giving out to many agents. Phone numbers do not work, wont even go to voicemail, emails are bad. I wish I read these reviews first and I would have saved $1500. I will be deleting everything to do with homesnap, even their app is nothing special.

Tip for consumers:
Dont waste your money, if you must try, try with a very small amount first and see for yourself the worthlessness of the leads received.

Products used:
Advertising

Service
Value
Quality

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From the business

Company Representative

Thumbnail of user johnh3659
Homesnap L.
Typically does not respond to reviews

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4.8
3,303 reviews
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