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  • Home Cinema Center

Home Cinema Center

Overview

Home Cinema Center has a rating of 4.38 stars from 758 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Home Cinema Center most frequently mention customer service, white glove, and perfect condition. Home Cinema Center ranks 767th among Furniture sites.

  • Service
    309
  • Value
    295
  • Shipping
    297
  • Returns
    233
  • Quality
    281

This company does not typically respond to reviews

Positive reviews (last 12 months): 83%
Positive
39
Neutral
0
Negative
8
67
See all photos

What reviewers want you to know

Positive highlights

  • Always excellent customer service, and the delivery crews are top notch!
  • I was looking for a new dining room set as a gift to my family.

Critical highlights

  • If I ever get my chairs, I will not buy from Home Cinema Center for fear of dealing with customer service!
  • IN HIS EMAIL, HE SPEAKS FOR THE DELIVERY COMPANY, WHICH I TOLD HIM HE HAD NO RIGHT TO SPEAK FOR ANOTHER COMPANY.
How would you rate Home Cinema Center?
Top Positive Review

“Extraordinary Customer Service”

sherri  f.
3/10/24

I could not ask for a better person to lead my family to purchasing a bedroom set which was a major purchase in our lives. Angie was extraordinary. A gem of a person and we cannot thank her enough for the ease of the transaction. All things were clear. She walked us thru everything. Financing and How to navigate ever aspect. We appreciate her. Outstanding person and representative. ORder was delivered and we love out new set. Thank you!

Top Critical Review

“Horrible company”

Shay O.
2/19/24

Purchased the three-year extended warranty for $500.00 for a sectional sofa. A recliner stopped working after one year and I have not been able to get it fixed by HCC. It's been well over a year since I first contacted them for repair. You can only reach the service center through email as the main (and only number) is for sales calls only. I have sent many emails requesting service and repair, but HCC has not contacted me about the problem in over a year. The person who answers the phone is rude and dismissive to customers and obviously does not care about any issues you may have with the products they sell.

Reviews (758)

Rating

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Other

Reviews that mention popular keywords

customer service (289) delivery crew (27) dining room (31) delivery company (25) home cinema (78)
Thumbnail of user sherrif178
1 review
1 helpful vote
March 10th, 2024
Verified purchase

I could not ask for a better person to lead my family to purchasing a bedroom set which was a major purchase in our lives. Angie was extraordinary.
A gem of a person and we cannot thank her enough for the ease of the transaction.

All things were clear. She walked us thru everything. Financing and
How to navigate ever aspect. We appreciate her. Outstanding person and representative. ORder was delivered and we love out new set. Thank you!

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Value
Shipping
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Quality
Thumbnail of user elizabethb3644
2 reviews
1 helpful vote
February 25th, 2024

Easy online ordering experience. Most competitive price for the set. I was trying to match other furniture in my house and this was a bit lighter in color. Was able to darken it up with furniture polish and now it looks perfect! Shipping speed was amazing!

Paypal financing was great option with purchase from HomeCInemaCenter. Shipping service was very fast. Thank you!

Tip for consumers:
very fast shipping service

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Thumbnail of user adamd223
1 review
9 helpful votes
November 25th, 2019

We just received our Mammoth sectional that we ordered through HCC, and they get it directly from the manufacturer. This means quite a delay in the time in takes to deliver the furniture, but if you're willing to wait, I was unable to find a better price point, even with adding the white glove delivery service to WA state, on the other side of the country. Thankfully I have nothing but positive things to say as the couch is tremendous, was delivered as promised and installed where we wanted it. 4.5 star experience, would definitely have been 5 if the wait time wasn't so long. Was worth the wait.

Thumbnail of user patriciaa2585
1 review
0 helpful votes
March 29th, 2024

I read many complimentary reviews which is one of the reasons I chose HomeCinemaCenter. Price was considerably less than other sites and customer service was most helpful with a question I had before ordering. I checked the color upon arrival and it is as shown in the photos

The entertainment center arrived safely and fits our room perfectly. Even all of the glass shelves arrived safely. Thank you for great customer service!

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Thumbnail of user katrinv8
1 review
1 helpful vote
March 3rd, 2024

I ordered a bedroom set from HCC and later a dining room set. Local stores were hundreds more and also charged for delivery + tax. The bedroom set took one week to arrive and the sofa about the same (this included waiting for the local delivery contractor to be in my "area").

I appreciated the sofa pictures with dimensions shown on the website, as well as update emails that show where in the shipping/delivery process your order is. Excellent company and amazing customer service!

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Thumbnail of user briannem59
1 review
2 helpful votes
November 24th, 2023

We found the Home Cinema Center website after looking elsewhere. I must say, homecinemacenter.com has really won us over! The ease of the purchase, financing, and delivery was exceptional. We ordered just 2 weeks ago and had it in time for Thanksgiving!

The price of our furniture piece was very fair and a great deal! I would recommend homecinemacenter to anyone looking for new furniture.

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Thumbnail of user sorlin
1 review
0 helpful votes
February 19th, 2024

Purchased the three-year extended warranty for $500.00 for a sectional sofa. A recliner stopped working after one year and I have not been able to get it fixed by HCC. It's been well over a year since I first contacted them for repair. You can only reach the service center through email as the main (and only number) is for sales calls only. I have sent many emails requesting service and repair, but HCC has not contacted me about the problem in over a year. The person who answers the phone is rude and dismissive to customers and obviously does not care about any issues you may have with the products they sell.

Tip for consumers:
Do not purchase the extended warranty. It is a total ripoff and scam

Products used:
Furniture

Service
Thumbnail of user camerona166
1 review
0 helpful votes
April 15th, 2024
Verified purchase

I usually do not buy furniture online because you never know what you will get but I just loved this style of this dining room set so I went for it. I am so happy I did because it looks just like the pics online and it is very high quality wood for the price!

HCC was great to work with as well, I got my order shipped and delivered all in about 9 days.Thank you so much for the superior service and product! I really LOVE my dinong room set. I'm lookin gnow at what other rooms I can do over. :)

Tip for consumers:
Very fast shipping time.

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Thumbnail of user jordank423
1 review
1 helpful vote
February 26th, 2024

I'm very happy with my purchase. My sectional was delivered sooner than expected. The entire family loves this new set. Excellent communication - very friendly delivery crew! The price was great we

Good job.

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Thumbnail of user jocelynd121
1 review
2 helpful votes
December 29th, 2023

I ordered the Catnapper Jackpot Chaise Recliner. I have been looking everywhere for this chaise recliner and was so happy when I found it here.

It's perfect. The recliner was delivered in record time., less than 10 days, packed very well, in perfect condition, good quality and at a amazing price. I would certainly order from HomeCinemaCenter again. Thank you!

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Thumbnail of user lindao1646
1 review
1 helpful vote
March 1st, 2024

From the first contact with HCC, TiffyTan kept in touch with the progress of our order. It arrived in the time period we were told.The delivery service was awesome. White glove service. They set up the bed frame, and and installed the mattress and box spring. I would recommend them and I would use them again. Thank you.

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Thumbnail of user marshaw269
1 review
0 helpful votes
March 16th, 2024

No comparison! These sturdy, Catnapper recliners exceeded all of my expectations! The quality construction has the imports beat, hands-down. I chose a couple of the Nolan Recleiners. Delivery was early; assembly was not needed and two well-packed pieces.

The price was actually little less than the imports I checked out, and the value--again, there's ""no comparison."" Thank you, HCC If it had not been for you, I would not have found this! You were helpful in answering all my questions ahead of time, making it easy to do so and delivering answers quickly.

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Thumbnail of user nicollew11
1 review
2 helpful votes
November 11th, 2023

I was looking for a particular bedroom set and although other furniture stores carried it, I got the best deal all around with HCC. From the order process, proactive communications every step of the way, and their delivery with white glove service was absolutely fantastic.

I ordered my bedroom set early because this high end set would take while and I was told it would be closer to the end of the range of time they gave. Most importantly, I saved a great deal by purchasing from HCC. Really pleased and highly recommend HCC for all your furniture needs.

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Thumbnail of user susans6282
1 review
2 helpful votes
November 9th, 2023
Verified purchase

I purchased a new media center set from HCC. The quality and pricing was amazing. I saved a little more than $1000 from what my local furniture store offered on the same pieces. The delivery took just 2 weeks and the delivery crew was outstanding. Could not have been a better experience.

Michael was the rep that was helping me and kept communicating regularly with updates. He did a great job to keep me up to date!

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Thumbnail of user karinah88
1 review
0 helpful votes
February 21st, 2024

Purchased a dining room table and 8 chairs and am so happy with this purchase. The quality is great and we got an amazing price. There is a design element (gold line) on the table that was hard to see in the online pictures but I actually really like in person. The delivery process was seamless and it arrived within the estimated delivery window. Nadir, the manager at Emma Mason was so helpful and gave us constant updates on our order progress and followed up post delivery to ensure the delivery was successful and satisfactory.

The local delivery team was wonderful as well. Arrived well within the delivery window and they called ahead to give an update when they were close. They were courteous and put everything together quickly while being mindful not to damage anything.So excited to put this dining set in our new home

Thumbnail of user kendram81
1 review
2 helpful votes
October 28th, 2020

This is my third purchase from HomeCInemaCenter and my experiences have all been excellent. So far, I love all my furniture pieces. I found the items that I purchased at another website less, however, the reviews were terrible for these other stores. HomeCinemaCenter delivery service was great.

The furniture was packaged well to prevent damage during transport. And the delivery time as amazing. Everyone else was quoting months. I received all of my orders in less than 2 weeks with HCC.

Thank you!

Thumbnail of user keriv20
1 review
2 helpful votes
October 28th, 2023

I Recently bought the Magnolia Manor media center from HomeCinemaCenter and I couldn't be more happy with it. The set is exactly what I wanted. The shipping company arrived earlier than scheduled and the box had no visual signs of damage.

Set was easy to put together as everything was already assembled. Not exactly a handy and I didn't have any issues sliding this together. Customer Service was on point with my few questions. Will most certainty do business with again!

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Thumbnail of user kallek3
1 review
2 helpful votes
November 23rd, 2023

I recently purchased a bed and nightstand. Great quality and excellent price. Amanda was outstanding with her communication at every step.

Everything arrived ahead of schedule and was exactly as promised. I highly recommend.

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Thumbnail of user dawnb1504
1 review
0 helpful votes
February 22nd, 2024

Was skeptical, but did my research and decided to order a table a few weeks back. The deal was amazing, but the experience was even better. I received frequent communications, including a notification of when my payment was processed. Kayce was my contact, and she kept me informed every step of the way. The delivery company was timely and efficient, and the table was in perfect condition. This experience was far better than my recent experiences elsewhere, including with a well known national furniture store.

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Thumbnail of user richardh1512
1 review
1 helpful vote
October 7th, 2020

Horrible customer service and really rude. They're selling items they don't actually have. I bought a set and all I got was an email saying the sale was made and is being processed. Three days later I called wanting to know the status of my item and they said they'd get in touch with me about it. 7 days later... no contact. Two days after that I called them and they said: "tomorrow we'll let you know." Tomorrow came and they didn't contact me. So I called them again and this time they said, "you don't need to call again we have you on a list." After being put on hold I was told my item was on backorder for two months. I canceled. This company shows you really low prices but can't deliver it in a reasonable amount of time and doesn't even give you a status.

Thumbnail of user daniels4381
1 review
2 helpful votes
November 9th, 2023
Verified purchase

I ordered the Catnapper Jackpot Chaise Recliner. I have been looking everywhere for this chaise recliner and was so happy when I finally found it here. It's perfect. The recliner was delivered in amazing time, packed very well, in perfect condition, good quality and at a excellent price.

I would certainly order from HomeCinemaCenter again. Thank you!

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Thumbnail of user liany
2 reviews
12 helpful votes
October 18th, 2018

The store is good. The staff was helpful and kind. I also like the wide range of furniture especially their sofas.

Thumbnail of user melissaf1520
1 review
2 helpful votes
October 21st, 2023
Verified purchase

Thank you Amanda for all of your help scheduling a prompt and timely delivery of my new dining room table Best pricing I could find under $2000 for this set. Everything around me (Orlando) was over 2k for what I wanted and didn't offer free shipping and home set up (that's at least $200).

Delivery time as quick. Less than 2 weeks. Home Cinema Center provided tracking details, and the crew called a few days before to schedule day and time to come with the set and set it up in my house. Could not be happier. Thank you!

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Thumbnail of user nicoleg1471
2 reviews
0 helpful votes
April 16th, 2023

The Magnolia Manor desk and matching file cabinet are excellent quality. They are exactly what I was looking for. Very easy to put together with less than 6 screws I didn't even need my husband's help ;) They fit perfect in our modern farmhouse home. I love the rustic/chic style.

The shipping was incredibly fast! I received them way sooner than I was expecting especially right now with so many things on back orders! Thank you, HomeCinemaCenter

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Thumbnail of user geoffb61
1 review
5 helpful votes
May 12th, 2020

I am a business owner so I understand the conflicts that can arise during normal operations. I spoke with a rep three different times that told me they would have my bed set delivered with 10 business days. Push come to shove, I had to sent a total of 4 emails until I got a response back. The reps are all very rude and would not give me the answers I was requesting. After nearly two weeks after my last email, they responded with "7/12" - no further responses. I guess this is their way of letting me know when to expect my product. I placed the order on April 29th (4/29). I asked to cancel the order, they just responded back "cancelled" but refused to send me a confirmation email that the order has been cancelled.

This company is a joke and you can tell by the way they speak to their customers. Mike seems to be a one man operation however this is no exception to being rude to customers. Save yourself the headache and order from a reputable company. No wonder Home Cinema Center is not on google. They would have a 1 star average.

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From the business

Home Cinema Center offers one of the largest product selections on the Web, backed by a knowledgeable and caring, educated customer support staff.

Company Representative

Thumbnail of user mikel193
Mike L.
Typically does not respond to reviews

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