• HiBid

HiBid

Overview

HiBid has a rating of 4.16 stars from 1,308 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HiBid most frequently mention great experience, bidding process, and online auctions. HiBid ranks 4th among Auction sites.

Proactively asks for customer feedback

This company responds to reviews on average within 7 days

Positive reviews (last 12 months): 89.7%
Positive
998
Neutral
37
Negative
78

Instant Feedback

3,081 reviews

137
See all photos

What reviewers want you to know

Positive highlights

  • The site was easy to maneuver and the bidding process was easy to understand and do.
  • My first time bidding, the instructions were easy to follow, and I picked up my product with no issues.

Critical highlights

  • There is a reason they do not allow you to review individual auction houses.
  • Hibid doesn't care if you get ripped off by an auction company.
How would you rate HiBid?
Top Positive Review

“First time”

Dean W.
1/21/24

First time user, had made an account previously, but never bid. Via email I happen to see something of interest to me, I logged on and the auction was taking place live. Before I knew it I had bid on a few items and won. I received an invoice the following day, with an itemized list and I plan to go pick up tomorrow. I've been a little intimidated try this in the past, not anymore, was very easy, and had fun.

Top Critical Review

“Scam”

Gary B.
3/25/24

I've encountered a frustrating situation with damaged orders and no means to secure refunds from sellers. Additionally, obtaining tracking numbers for won auctions seems impossible. Moreover, there's no avenue to review sellers' actions in such instances. Despite attempting to contact HiBid for assistance, they haven't responded, leaving me no choice but to resort to a chargeback through my bank. This experience leads me to believe that HiBid may be operating dishonestly.

Reviews (1,308)

Rating

Timeframe

Other

Reviews that mention popular keywords

auction houses (105) bidding process (40) time bidding (34) customer service (38) auction company (34) credit card (26) max bid (25)
Thumbnail of user deanw374
1 review
6 helpful votes
January 21st, 2024
Verified purchase

First time user, had made an account previously, but never bid. Via email I happen to see something of interest to me, I logged on and the auction was taking place live. Before I knew it I had bid on a few items and won. I received an invoice the following day, with an itemized list and I plan to go pick up tomorrow. I've been a little intimidated try this in the past, not anymore, was very easy, and had fun.

Reason I chose this business:

Referred by a friend

Thumbnail of user benjaminc658
Ben C. – HiBid Rep

Thank you for sharing your positive experience, Dean! We're delighted to hear that your first bidding experience was enjoyable and hassle-free. If you ever have more items on your wishlist, we look forward to having you join our auctions again. Happy bidding!

Thumbnail of user anthonyb2822
1 review
0 helpful votes
April 4th, 2024
Verified purchase

I would dare say I have purchased at least 8 diamonds, Gold, and designer handbags. In my first order I was nervous for the product to arrive, making sure I was not duped. When it arrived, as they had said the day etc, I was very pleased. I still had doubts, so purchased a diamond tested, and all looked good. Took to big Diamond store to have mounting and they were just another confidence booster in my decision.

it was via email, and just had couple questions on first purchase. how I would get details on shipping, when it would ship etc. but everything went as told and every purchase, I know what to expect and they are quite fast.

Reason I chose this business:

Found it by luck, while looking into a real-estate auction site for a house that was down the road from my house.

Service
Thumbnail of user benjaminc658
Ben C. – HiBid Rep

Thank you so much for your glowing review, Anthony! We're thrilled to hear that you've had such a positive experience with us. It's wonderful to know that we were able to exceed your expectations and provide you with the confidence and reassurance you needed throughout your purchases. We're committed to delivering exceptional service and quality products every step of the way, and we're delighted to have earned your trust. We look forward to continuing to serve you and providing you with more fantastic finds in the future - happy bidding!

Thumbnail of user kimd1312
1 review
0 helpful votes
March 28th, 2024
Verified purchase

My husband and I decided to see what we could get for as little money as possible and we did really well! We got 23 lots and are extremely pleased with our purchases. Two lots were wrong(lots 26 and 1527)-but the rest were exactly what we expected. On-line was easy and setting up pick up was also easy. Men working at pick up were friendly and it was easy to find! We will definitely use this auction service again!

We have not heard back yet. I will give them some time to reply!

Reason I chose this business:

Found it on-line along with another more local auction we have used in the past.

Thumbnail of user scottd1982
1 review
0 helpful votes
April 7th, 2024
Verified purchase

I have bid and won some great stuff on Hi-Bid. From washing machine, clothes dryer, freezer. Jewelry and coins to metal detectors. I just got a lawnmower yesterday for a good price. You name it its on here.

Reason I chose this business:

Found by accident on a google search.

Thumbnail of user benjaminc658
Ben C. – HiBid Rep

Thank you, Scott, for your fantastic review! We're thrilled to hear that you've found a wide range of great deals on HiBid. We're glad you stumbled upon us through your Google search. If you ever need assistance or have any questions, don't hesitate to reach out. We look forward to providing you with more great finds in the future!

Thumbnail of user chrisr2396
1 review
1 helpful vote
November 12th, 2023
Verified purchase

As always, I'm very happy with your service. I've been buying things on high bid for a minimum of eight years. I really appreciate y'all. Whenever I've had a problem I have contacted y'all directly and you straightened it out. No question by far. You are the best auction service around.

Thumbnail of user benjaminc658
Ben C. – HiBid Rep

Thank you so much, Chris! We truly appreciate your loyalty and your kind words. It's fantastic to hear that you've had an excellent experience with us over the past eight years. We're here to provide the best service possible, and we're thrilled to have been able to assist you promptly whenever needed. If there's ever anything specific you enjoy about our platform or if you have suggestions for improvement, feel free to share. Your feedback is invaluable, and we're here to ensure your future experiences with HiBid continue to be top-notch. Happy bidding!

Thumbnail of user jodis555
1 review
1 helpful vote
April 1st, 2024
Verified purchase

Everything went well. Pictures were up early for preview. Any questions I had were explained on the site. Bidding went smoothly. Pickup of my winning bid items also went smooth & efficient.

Reason I chose this business:

Past positive experience with HiBid.

Thumbnail of user benjaminc658
Ben C. – HiBid Rep

Thank you for your positive feedback, Jodi! We're thrilled to hear that you had a smooth experience from start to finish, both with bidding and item pickup. We're delighted that you found our site user-friendly and informative. Your continued support means a lot to us, and we look forward to serving you in future auctions. If you have any further questions or feedback, please don't hesitate to reach out.

Thumbnail of user stevenw2145
1 review
0 helpful votes
November 21st, 2023
Verified purchase

Super fun and easy to use. Type in what I am looking for, and boom there it is.
Search by zip codes within a radius, got it.
Find auctions that have shipping offered, boom there as well.
Need to contact the auction house, there as well.
You can not go wrong with HiBid.

Reason I chose this business:

Super easy to use and a great place for auctions close to me.

Thumbnail of user benjaminc658
Ben C. – HiBid Rep

Steven, we're thrilled to hear about your positive experience! We're here to make your HiBid journey enjoyable and convenient. If you ever have more feedback or suggestions, feel free to share. Happy bidding!

Thumbnail of user davids11596
1 review
0 helpful votes
January 27th, 2024
Verified purchase

I'm not sure what caused the site to go down, but it made the entire experience a bit confusing. It's the first time this has happened, it may have been the cause of losing an item I was interested in. I didn't receive any information on if, or what, I had won in a timely manner, for this auction, in my opinion. I can't say I would never use HiBid again though, overall I've been happy.

I didn't receive any notification that I won, or what I did win, as quickly as I believe I should have. I was concerned about driving to the site only to find out that I didn't win anything.

Reason I chose this business:

Very interested in some items from auctions. I first used HiBid because it was the only option to bid online.

Service
Thumbnail of user benjaminc658
Ben C. – HiBid Rep

Hi David, we apologize for any inconvenience caused by the site interruption. We understand the frustration of not receiving timely notifications. Your feedback is valuable, and we're continuously working to improve our service. If you have any specific concerns about items you won, we recommend reaching out to the specific auctioneer with whom you were placing bids. If this does not work, please reach out to us at 844-775-4774. We appreciate your understanding and hope to provide a smoother experience in the future. Thank you for using HiBid.

Thumbnail of user jamess8113
1 review
0 helpful votes
May 22nd, 2023
Verified purchase

Every thing went good started use this system three yrs ago. When we were in shut down...good time looking through and then go back if I decide to bid on that auction.

Thumbnail of user johnv2018
HiBid R. – HiBid Rep

Thank you for your feedback! We appreciate your continued support and trust in our platform. If you have any suggestions or if there's anything we can do to enhance your experience further, please feel free to let us know.

Thumbnail of user lindaw3981
1 review
0 helpful votes
April 8th, 2024
Verified purchase

Everything I bought was in new condition and Joanne was very helpful to us. She's a great employee

Reason I chose this business:

Great values

Thumbnail of user benjaminc658
Ben C. – HiBid Rep

Thank you, Linda, for your wonderful review! We're thrilled to hear that you received great service and that your items were in new condition. Providing value and excellent customer service is our priority, and we're grateful for your appreciation - Happy bidding!

Thumbnail of user daves1939
1 review
0 helpful votes
June 22nd, 2023
Verified purchase
• Updated review

Can,t figure out the closing which can be enough to piss me off. I spend enough that a friend can get a early close by MISTAKE>? That is not the first time I got screwed might be the last time. In the last year I,ve bought over 20 grand of some good some bad but maybe I can now give up. It was fun while it lasted. To old to get screwed in my younger day $#*! would happen just because.

Gave me a answer on the easy way out.

Service
Can,t figure out the closing which can be enough to...
June 21st, 2023
Verified site experience
• Previous review

Can,t figure out the closing which can be enough to piss me off. I spend enough that a friend can get a early close by MISTAKE>?

Thumbnail of user cathyd604
1 review
0 helpful votes
March 28th, 2024
Verified purchase

First time bidder, I did not know what to expect. I bid on things before I was aware there was a description listed. Then I prayed that someone would bid higher. I was fun and exciting and I spent the evening watching as the bids closed. I got 4 item that I particularly wanted. Felt like such a win.

Reason I chose this business:

It showed up in my email. I dont know how but I enjoyed it.

Thumbnail of user tracyw924
1 review
0 helpful votes
June 26th, 2023
Verified purchase

Love bidding online. It's very easy. I only gave 4 stars because I find it difficult to search in my area. It came up with different auctions even though I put in the same search criteria.

Reason I chose this business:

Local auction houses use it and it's close to pick up my wins.

Thumbnail of user sarahm3565
HiBid R. – HiBid Rep

Hi Tracy! Thank you for your review and feedback! We're glad to hear that you love bidding online and find our platform easy to use. We appreciate your rating and understand your concern regarding the search functionality in your area. We apologize for any inconvenience you experienced with the search results not consistently matching your specified criteria. We strive to provide accurate and relevant search results to ensure a seamless user experience. We appreciate you bringing this issue to our attention, and we'll investigate the matter further to improve the search functionality, especially in your specific area. In the meantime, if you encounter any difficulties with your searches or need assistance finding specific auctions in your area, please don't hesitate to reach out to our customer support team at (844) 775-4774. Thank you for choosing us as your online bidding platform, and we hope to have the opportunity to serve you even better in the future.

Thumbnail of user sometimesw
1 review
1 helpful vote
April 3rd, 2024
Verified purchase

I thought everything worked just fine. I think that the time extension is set at the perfect length. Some of the item descriptions could be better ex.(new or used, working or not working) only because I am traveling so far and cannot inspect in person. Over all I normally enjoy the auction and the variety of items.

Reason I chose this business:

I’ve been using HiBid for awhile now and will continue to do so as needed.

Thumbnail of user benjaminc658
Ben C. – HiBid Rep

Thank you for taking the time to share your feedback, Sometimes W! We're glad to hear that you found our mobile platform easy to use and that you appreciate the timing of our extensions during auctions. We're thrilled to have you as a returning customer and are grateful for your continued support. If you ever have any further suggestions or questions, please don't hesitate to let us know. We look forward to serving you again in the future - happy bidding!

Thumbnail of user scotts4257
1 review
1 helpful vote
April 14th, 2024
Verified purchase

Always a Great time looking through the items. I usually purchase off Ebay or Mercari but have got some great buys here even with added fees the combined shipping can be a lot cheaper then eBay but sometimes the shipping is high with some shippers used by the auction places charging $5.00 or more a box and another $5.00 or more for bubble but overall it's been great.

Reason I chose this business:

Stumbled across it while searching for some diecast cars and always return searching for more

Thumbnail of user darrenb630
2 reviews
0 helpful votes
October 3rd, 2023
Verified purchase

This and most of my other experiences have been great. Ladage auctions as well as most others have been great. Saying that, I've had 3 bad dealings with ogle auctions, as in paying and never receiving my items, only to watch them listed again. Repeated email and texts, phone messages left with no response. I don't bid in ogle auctions anymore. Unlike all of the others, they're very disreputable.

Reason I chose this business:

They represent my favorite auction companies.

Thumbnail of user jefferyh198
2 reviews
0 helpful votes
May 23rd, 2023
Verified purchase

Love the deals I get on hibid! Trusted site get everything sent to me very fast. Easy pay and go!

Reason I chose this business:

Best site on the internet!

Thumbnail of user johnv2018
HiBid R. – HiBid Rep

Thank you for your review! We're thrilled to hear that you're enjoying the deals you find on HiBid. Hank you for choosing HiBid, and we look forward to serving you with more great deals in the future!

Thumbnail of user jimf1711
1 review
0 helpful votes
September 17th, 2023
Verified purchase

I had a great 1st experience. I searched what I was looking for and put them in my watch list. I got notifications as a reminder (thank goodness) and won my auction. Follow up emails for shipping made it easy too. I'll definitely be a repeat bidder

Reason I chose this business:

Was searching for a specific item and HiBid came up

Thumbnail of user benjaminc658
Ben C. – HiBid Rep

Thank you, Jim! We're thrilled to hear about your great first experience with us. We're here to make bidding and winning as smooth as possible. If you ever have more auctions in mind or need assistance, you know where to find us. Happy bidding, and welcome to the HiBid community!

Thumbnail of user gary.xld
1 review
2 helpful votes
March 25th, 2024

I've encountered a frustrating situation with damaged orders and no means to secure refunds from sellers. Additionally, obtaining tracking numbers for won auctions seems impossible. Moreover, there's no avenue to review sellers' actions in such instances. Despite attempting to contact HiBid for assistance, they haven't responded, leaving me no choice but to resort to a chargeback through my bank. This experience leads me to believe that HiBid may be operating dishonestly.

Service
Value
Shipping
Returns
Quality
Thumbnail of user dawnt618
1 review
0 helpful votes
March 25th, 2024
Verified purchase

Great experience. So much fun. Love getting gently used items at a fraction of the cost of new. I also feel great knowing I'm buying something someone else treasured that I can now treasure.

Reason I chose this business:

Saw them on Facebook and wanted a desk for my husband.

Thumbnail of user stacyc533
1 review
0 helpful votes
October 12th, 2023
Verified purchase

If you read each auctions details regarding the bidding, everything makes sense. I do wish that it would state floor bid instead of pulled on items. Otherwise, I believe it is very clear and enjoyable.

Reason I chose this business:

I enjoy auction experiences. It is nice to be able to participate in auctions that would not otherwise be feasible do to travel.

Thumbnail of user benjaminc658
Ben C. – HiBid Rep

Thank you for your feedback, Stacy! We appreciate your insights and are glad to hear that you find our bidding process clear and enjoyable. If you have any more suggestions or questions, please feel free to reach out. Happy bidding!

Thumbnail of user jamesh7592
1 review
1 helpful vote
February 14th, 2024
Verified purchase

Everything was really good. It would be nice if you could bid from the watch list page.

Reason I chose this business:

Local auctions

Thumbnail of user benjaminc658
Ben C. – HiBid Rep

Dear James, Thank you for your feedback! We're glad you had a positive experience. If you have more ideas, feel free to share! Happy Bidding!

Thumbnail of user billb2106
1 review
0 helpful votes
May 30th, 2023
Verified purchase

Very easy to bid. Was out of town when auction closed. No problem with my son picking up my items

Service
Thumbnail of user sarahm3565
HiBid R. – HiBid Rep

Thank you so much for your positive review! We're thrilled to hear that you found our bidding process easy and convenient. Happy Bidding!

Thumbnail of user lynetter131
1 review
2 helpful votes
January 11th, 2024
Verified purchase

Super easy and user friendly. Nice being able to participate in an auction in your own home.

Thumbnail of user benjaminc658
Ben C. – HiBid Rep

Thank you, Lynette! We're thrilled to hear you found our auction platform easy to use and enjoyed the convenience of participating from the comfort of your home. Your positive feedback is much appreciated!

Thumbnail of user ricks1528
1 review
0 helpful votes
May 17th, 2023
Verified purchase

Called asked about color number on bid.They got back with when they were there. Answered all my questions very nice to work with.

Reason I chose this business:

Easy to bid and not have to put up with rude people or parking issues. Has been a very good experience so far. No complaints!

Thumbnail of user johnv2018
HiBid R. – HiBid Rep

Thank you for your review! We're glad to hear that our the auctioneer and/or our team were helpful and provided good customer service. We strive to make the bidding process easy and ensure a positive experience for our users. If you have any further questions or need assistance, feel free to reach out to us. Happy bidding!

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From the business

About HiBid

HiBid is the premier auction platform for selling a huge variety of items. Everything from real estate, cars, and fine jewelry to collectibles, sports memorabilia, and personal property is open for bidding on HiBid.com at any given time. Thousands of auction companies worldwide use HiBid to conduct live webcast, online-only, and absentee bidding auctions. With a wide range of items always available at auction, HiBid has something for everyone.

Ideal For Local & Online Auctions

HiBid supports multiple types of online bidding, giving auctioneers the options they need to host auctions large and small either in-person or online. This gives bidders from around the world immediate access to huge estate sales and liquidations they might not otherwise be able to attend, and the ability to place bids at their convenience from any location.

Auctions For Everyone

Bidders can find auctions and lots quickly by simply using the HiBid.com search bar or browsing the hundreds of categories from the menu on the homepage. Featured and Hot auctions below the search bar show auctions currently trending on HiBid, and there’s a Top Picks For You section featuring items bidders might be especially interested in based on previous visits to the site.

Simplicity & Support For Auctioneers

To streamline the online auction process, HiBid.com was built from the ground up to work alongside Auction Flex 360, a full-service auction management solution. Auction Flex 360 provides auctioneers with clerking, cashiering, accounting, mailing list management, inventory management, multi-parcel bidding, and other features that help effectively run auctions. Auctioneers can specify auction details such as commission, seller tax, buyer premiums, and buyer tax. Auction Flex 360 staff also provide support before and after the sale to make the auction experience as smooth as possible for buyers and sellers alike.

Auctioneers, Get Started Today!

With the ability to sell just about anything and the flexibility to select the online auction format best for particular auction assets, HiBid.com is the most reliable way to reach more bidders around the world, generate more bids, and realize higher sold prices. Auctioneers can visit Auction Flex 360 to get started with a free trial.

Business History

HiBid is a robust online auction platform supporting multiple types of bidding for online-only and in-person auctions. HiBid is the integrated web service and bidding solution for Auction Flex 360, which is the leading auction software for live auctions. HiBid is unique in that it is both a private-label solution and a portal.

Auction Flex 360 includes cataloging, clerking, cashiering, accounting, mailing list management, inventory management, multi-parcel, and more. Auction Flex 360 also provides a seamless solution for auction companies to upload auctions to their websites and accept internet absentee bids, conduct internet-only auctions, or offer webcast live internet bidding.

Company Representative

Thumbnail of user ellim11
Elli M.
Manager
Typically responds within 7 days

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4.2
1,308 reviews
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