• HEXRPG

Overview

HEXRPG has a rating of 2.11 stars from 126 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about HEXRPG most frequently mention multiple accounts, staff members, and internet connection problems. HEXRPG ranks 147th among Mmorpg sites.

  • Service
    23
  • Value
    23
  • Returns
    8
  • Quality
    19

This company does not typically respond to reviews

Positive reviews (last 12 months): 16.7%
Positive
1
Neutral
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Negative
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What reviewers want you to know

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Critical highlights

  • You have staff members being alienated and saying they were apart of harassment when they were against it.
How would you rate HEXRPG?
Top Positive Review

“Great!”

Aurora N.
1/24/23

This is a fun site, with lots of other people and activities. There's something for every type of HP fan! The only issue is that sometimes there's not really much there to do, very occasionally.

Top Critical Review

“Boring”

Elyna V.
3/5/24

I guess it just isn't my cup of tea. There's nothing remotely interesting happening on site, yes, there are events that give you prizes or what not but it feels more like an assignment than anything. Overall, the site is very simplistic in design, the forums are rather dull, activity wise; there aren't many active members as of current as there are no site wide events being held. Known for its roleplaying aspect --> roleplays seem very dead to me --> same stories being repeated, users are bored of the same plot. Very hard to earn galleons (site currency = equivalent to money) as a new user. What I mean by it being hard to earn money is that sure you are able to "earn enough per say" to purchase the starter items required for the game, but takes a while to build up fortune to purchase the higher tier items as everything is so inflated --> game gets boring after a while. Overall some of the people seem nice, willing to help a new user, but staff and moderators classify a new user asking for some help/items/galleons as BEGGING --> they send out warning letters to new users about this --> gives a very negative impression and so users are not likely to come back to play. There are clubs, joined a few clubs. Most members are not active, most clubs are dead, there are no initiatives. The site basically restricts the versatility of how clubs are able to accomodate user interests. Anyways, I would say my experience was okay, it wasn't "magical" per say. Just really boring, I lost interest very quickly.

Reviews (126)

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staff members (16)
Thumbnail of user elynav
1 review
23 helpful votes
March 5th, 2024
• Updated review

I guess it just isn't my cup of tea. There's nothing remotely interesting happening on site, yes, there are events that give you prizes or what not but it feels more like an assignment than anything.

Overall, the site is very simplistic in design, the forums are rather dull, activity wise; there aren't many active members as of current as there are no site wide events being held. Known for its roleplaying aspect --> roleplays seem very dead to me --> same stories being repeated, users are bored of the same plot.

Very hard to earn galleons (site currency = equivalent to money) as a new user. What I mean by it being hard to earn money is that sure you are able to "earn enough per say" to purchase the starter items required for the game, but takes a while to build up fortune to purchase the higher tier items as everything is so inflated --> game gets boring after a while.

Overall some of the people seem nice, willing to help a new user, but staff and moderators classify a new user asking for some help/items/galleons as BEGGING --> they send out warning letters to new users about this --> gives a very negative impression and so users are not likely to come back to play.

There are clubs, joined a few clubs. Most members are not active, most clubs are dead, there are no initiatives. The site basically restricts the versatility of how clubs are able to accomodate user interests.

Anyways, I would say my experience was okay, it wasn't "magical" per say. Just really boring, I lost interest very quickly.

DO YOU GET HIRED IF YOU BULL YOUR ANSWER?
March 21st, 2020
• Previous review

I have been a member on HEXRPG for 4 years and I have always followed rules and suff. I was even a HEX mentor and enjoyed years of prizes and events.
And honestly, HEX can be so stressful, they think you have no life outside of the website and that you can just respond to owls and posts as soon as it is sent. Apparently, the admins and moderators really do think I have no life outside HEX and started sending me owls for 'neglecting' my position. I have always brought up how busy my life has been yet they ignore that and act like professionals.
From my experience as a HEX mentor, most of the Welcome Owls that I send they don't respond or read. Plus most new users don't even log back on to their account after they visit the site.
And yeah if they're met with a black background with nothing appealing on it, then of course they are going to loose bloody interest. TBH when I first got on HEX, I was like what? How, what, where?

Yeah. So I am honestly so sick of this, moderators are normal people that get onto the site. They do their own thing and don't check up on much. They call you out for small things like posting a one word post, but hey, there a way more important issues out there. Like the racism out there and ignorant comments.
Honestly, get your head out of the fracking toilet and address those concerns, don't be freaking petty and think you're 'doing your job'.

Also, lay it off. So what, if I answer my owl two hours later, I am on the other side of the world. If you want everyone to be safe and healthy, then maybe let them sleep for a few hours.
I am honestly so disgusted with the way these moderators handle their power, is it because the person wrote a paragraph of bull? Is that how you choose someone?
Well, if it is, then this site is messed up.
~ From a very concerned human.

Thumbnail of user alicep338
1 review
2 helpful votes
January 6th, 2022

HEX is a wonderful site. The management teams are very helpful and creative. It has many cool features to ensure an enjoyable experience.

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Thumbnail of user alexisjh
4 reviews
8 helpful votes
August 18th, 2023

Its almost impossible not to fall victim of all the various scams out there and its really thoughtful that initiatives about scam companies like this are set up to rescue people from these crooks. In addition, I would also recommend a licensed fraud company GraVcapital, who had helped me out in recovering my funds sometimes last year, they were able to make use of adequate proofs that i provided to enforce this recovery and I was able to get back my loss.

Thumbnail of user camc28
1 review
30 helpful votes
July 23rd, 2020

If you're a Harry Potter fan this place is definitely a good one to immerse yourself in the Wizarding World. I absolutely love that I can take classes and earn House Points for my house. As of late, HEX has really stepped up. I feel super safe on this website since they don't tolerate any bullying of any kind. I'm never afraid to reach out to the Staff, they are so lovely and always dedicated to serving the community. All the Staff are volunteers so I really appreciate the fact that other people, just like me, take out of their time to make sure everyone is having fun in a safe environment.

Thumbnail of user annies185
1 review
26 helpful votes
February 8th, 2021

I recently pulled my daughter from this site after she told me it was leaked that a well known predator had been hired to a site moderator position. That particular person is gone now, but reading through some past reviews here about the kinds of people they allow and the bigoted views they espouse has horrified me, and I won't be allowing my daughter to return or other kids to join—and I'll be sure to warn my friends not to allow their Harry Potter-loving kids to join either. Just despicable and nauseating. Not worth the few good parts.

Products used:
Website

Thumbnail of user auroran29
1 review
0 helpful votes
January 24th, 2023

This is a fun site, with lots of other people and activities. There's something for every type of HP fan! The only issue is that sometimes there's not really much there to do, very occasionally.

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Value
Quality
Thumbnail of user nerdyplumb
1 review
3 helpful votes
August 31st, 2023

The email clearly stated that no one in my house, nor my family or friends were ever allowed to play on the site. I was permanently banned after asking many times to get my ONE account back. All because I made multiple accounts. Too strict for a gaming site. Everyone makes multiple accounts.

Thumbnail of user dl424
1 review
22 helpful votes
July 23rd, 2020

I've met so many amazing people on this site. This site is a great place to geek out with fellow Harry Potter lovers. There are classes to take, items to collect, and tons of events and things to do. I absolutely adore spending my time here. If I have any questions there are always plenty of staff and moderators around to answer my questions. I really enjoy spending my time here.

Tip for consumers:
Have fun! There's so much to do and plenty to explore

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Thumbnail of user mp515
2 reviews
14 helpful votes
August 15th, 2020

Stay away if you don't want to be stuffed into some skewed idea of what they think is proper with no recourse for getting into trouble by just being yourself. And heaven forbid if you happen to not fit into one of their boxes and voice a concern about it... you are threatened, punished and ultimately made miserable by staff members if you stay. If I could give this review negative stars I would have!

Thumbnail of user poeticap
1 review
12 helpful votes
September 5th, 2022

They love it when you donate but you break a rule and its like DAMNATION. I spent hundreds of dollars on this site donating to them for over a year and my account got banned because my niece made an account using my ip and using my device and they said it was me and I was making multiple accounts. REDICULOUS. Oh and IF I don't make any more accounts they will RECONSIDER unbanning me after 6 months.

Products used:
I lost everything

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Thumbnail of user heatherb1774
1 review
4 helpful votes
December 2nd, 2022

If you and other HP fans share the same isp address then you are accused of having multiple accounts. This used to be a fun place now its just meh, you can't even complain about anything without them azkabanning you, especially if it is against staff etc. Nice site if you are the only user for your isp but for others not so much.

Tip for consumers:
90 % of items on hexrpg are virtual.

Thumbnail of user aap1
1 review
27 helpful votes
May 16th, 2020

Don't ever play this site, they have horrible staff which don't reply back to their players, dosent matter how much money you spend, they will disable the account immediately if you broke any rule. No right to play freely and no new users just the same people as before who keep the game running. Wish there was any other site to play, dosent even deserve a star

Thumbnail of user aryang15
1 review
2 helpful votes
September 3rd, 2023

The mods are the worst in this Site plus too many freaking rules.By mistake you break one rule and you are gone.You can not even given a chance to explain yourself and I am not talking about multiple accounts issue.
Then there are mods who are underage and egoistical and then there is one who is overage and still act like child.
Then there is bullying.the one who bully will be given a free hand and the one who gets bullied will get warning and gets lectured.
The staff is in this site are skewed and will always favour certain people and then comes the lottery and the gambling and I am pretty sure they are rugged to the core.Always seeing same people winning.
It's a RP site.Some rules needs to be gone. And by the way there is no privacy at all.
And this is coming from someone who loves HEX and was in hex for 11 years before my account was disabled recently

Thumbnail of user rubyc186
1 review
9 helpful votes
January 30th, 2022

I joined HEX and maybe my account is going on two months now. I made a few friends but for the most part the sites been around long enough that most people have there groups now and it's hard to get accepted in to them. I made a few casual friends and one I ended up adding outside of HEX because we had other similar games in common. She's had a really bad experience with HEX admins and decided she wanted to quit and remove her account and move on so she gave me items, now this wasn't the first time her or others have given me free items and g's on the website. But they flagged it this time it seems and said that her and I were clearly the same person, and put my account on a temp two day ban, but not hers. And then tonight they've expelled and disabled my account and I've have no way to communicate to them at all about this since, I've been having my friend send what I say to them on my behalf and sent an email to one of there accounts with no reply. Now, I donated $90 to this weeksite to get virtual items. Everyone does it so whatever and now unless they refund me or I dispute it to my credit card company I'm out $90. Talk about staff abusing there roles and not even letting users defend themselves over an account on a website. This really is stupid. BEWARE! I can say the site is fun but I felt really lonely a lot still so was glad to have met a few nice people at least.

Tip for consumers:
Just don't use it, ever. Beware.

Products used:
Donations page that gives you items and other things in return, virtual.

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Returns
Thumbnail of user alanoftrebond2023
1 review
0 helpful votes
July 28th, 2023

Played on the site for many years. It's rated strictly at pg-13 so all ages can play on it. Kids as young as 6 have been known to play on hex and enjoy it. There is a lot to do on the game. You can attend classes, shop in Diagon Ally and Hogsmead. Hex staff has also been known to add real life information to their classes so people don't get too bored. There is even Quidditch games you can join in or be a spectator. On top of that there are events the staff puts on various times of the year for the holidays to make thing's interesting. The only down side I can see is that they are pretty strict with certain rules. No second accounts, no cheating. They have a very childish thought that if you are using the same internet connection...You MUST be the same person! They do kick people off simply for being on the same server (vpn anyone?)...They do have ways to find out if someone cheated or if it was a website error. If you are caught you are giving a few warnings, then you are suspended for a while. They also don't delete accounts so once you make one, even if you leave for a few months you can still come back to it. Hex has been around for 20 years and still played by hundred of people.

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Thumbnail of user marial1035
4 reviews
36 helpful votes
July 22nd, 2020

Hex has many wonderful features and presents great opportunities that I shall always treasure, but it is not a safe place. The site staff appear to stand for inclusiveness or zero bullying, but allows blatant transphobia and acts slowly when it comes to standing up for minorities. Moreover they do not care about nuance and or the mental effects the rampant toxicity of the platform has on vulnerable users and impose tone policing to the degree of invalidating experiences and emotions.

I appeal to the Staff to review and clarify their rules and enforce them equally. In my short month here, I've witnessed so much partiality and unfairness. Please, have a heart. Make HEX safe. Please.

Thumbnail of user lulup27
1 review
0 helpful votes
March 21st, 2024

The admins and staff were rude and inconsiderate to users for canceling the St. Patrick's event, because some people complained about it and cancelled it without prior noticed, also for allowing users to attack others for their opinions, while allowing some users to discriminate against irish americans who just wanted to voice their opinions and acting like they are at fault for perpetuating stereotypes on a event that was created by staff who are most likely not of irish descendent.

Thumbnail of user aet2
1 review
44 helpful votes
July 26th, 2020

Shout-out to my friends conducting their coordinated plan to spam entirely positive reviews, trying desperately to shut down those with valid criticisms.;-) I love HEX and its people, but I simply cannot pretend that it's a flawless place or that the 'complainers' are lying or exaggerating. I've been here for 7 years - I've seen a lot of crap, and witnessed a lot from a mod perspective as well. I'm horrified by the things that have been said and done to many users over recent years, and all of the things being brought to light recently about mistreatment, abuse of power, and discrimination. Now, staff isn't bad - they're great and they're truly making an effort to be better now, which I respect and appreciate, so I disagree with the reviews that needlessly insult staff. But that doesn't erase the pain that they've caused to many people (not including myself, I've never been at the receiving end of ignorance or harassment so I'm impartial here - I just see a lot of what goes down). Please take ALL reviews here with a grain of salt. Staff aren't bad and HEX is absolutely not the worst site ever, nor does it deserve to be shut down - but it's not the perfect, innocent safe haven a handful of unaffected people are now suddenly pretending it is in an obvious attempt to silence others and boost the site's ratings. It's a great place, but you do need to be careful if you are in a marginalized community, because there's been significant damage done over the past 14 months (see reviews from June 2019 that discuss the same issues as recent negative reviews - it's been a long time!) that staff has only recently decided to actively stand against. It's a mostly accepting place but you will run into bigots and their views will be defended if they're not deemed to be aggressive, which is BS to me.

Thumbnail of user lorak25
1 review
33 helpful votes
July 22nd, 2020

I made a lot of good friends on this site, but ultimately the culture is toxic. Site staff is allowed to ban anyone at will, talking about a banned user can get you banned, there's excessive rules against multiple accounts when honestly having another account doesn't even help you that much (I think the main benefit is daily money which is pretty low value anyway). I got banned for replying to an owl (a private message) with a banned word in it, which I didn't even write myself (think emails keeping logs of replies under the message written); I haven't been given any chance to contact the people I roleplayed with to see if we could continue. And although I mainly focused on the rp community, the other reviews about homophobia/transphobia are true in my experience. For what it's worth, the roleplay community here is pretty unique and the design of the website is nice, it's just not worth the trouble.

Thumbnail of user dimitard15
1 review
20 helpful votes
April 29th, 2020

I love the idea of the site, but the stuffs are sor rude. Horrible. Now I want to be part of the site, on the other hand I don't want to be around such rude people

Thumbnail of user cookiec2
1 review
26 helpful votes
August 15th, 2020

Sure staff aren't perfect but you know what else isn't? Meeting up on discord and facebook and planning on spamming negative reviews to create a false image of hex in a place where staff can't find you! Don't believe any of the 1-star reviews that end up spamming the same thing but paraphrased. Either they genuinely don't know what a 1 star review means or are just trying to ruin the rating to get revenge for being banned about breaking rules in the first place.

Thumbnail of user saloninam
1 review
24 helpful votes
July 25th, 2020

I have been a member of Hex for six years, and I find the community, its users, and its staff to be wonderful. I joined because I loved the idea of taking Hogwarts-like classes, and I still enjoy the classes to this day. The classes are written in a format of someone giving a lecture, with fun information thrown in so you can answer some homework questions, and are very enjoyable to read the creativity others are contributing around Hex. I have made many friends at Hex and enjoy the time I spend there.

There is always something going on around Hex when it comes to activities. With so many forums and every type of logic, writing, trivia, and graphics contest running at any point in time, there is always something to do. There are plenty of places to chat with others and most of the community is very welcoming. There are many great writers creating all types of fanfiction, which isn't limited to just the magical world. There are tons of people role-playing in groups. Hex even has its own publications and a wizarding podcast.

Hex takes care of its community. From the moment that member starts, they are given a tutorial about the website, and all new members are assigned a mentor. The mentors can really help you learn how to get the most from Hex and can help you with finding your common room, changing your avatar, adding a random burst, and so much more.

So? Why so many negative reviews? I think it is because some people have broken some rules or they don't agree with the terms which they agreed to when signing up, but it appears that the same couple people are repeatedly leaving negative reviews under different names. The rules are simple: no multiple accounts, keep things PG-13, and don't bully/attack others (publically or privately). No multiple accounts is to keep things fair, so that people are not getting an unfair advantage in house points, from rare items in random events, or galleons (currency) via the stock market or other methods. PG-13 is because there are users who are different ages, it is the rule, and it should be easy enough. Don't bully/attack others, that seems like common sense when you choose to join a community, but there are people out there who like to use to anonymity of the internet to hurt and belittle others. When things like that are reported, it is dealt with, I have seen people claim to be defending themselves complain when they too get in trouble because they are now attacking someone, but two wrongs don't make a right, so report an issue, and talk to staff members if you feel you are not being heard.

My best advice, join HEXRPG, get involved, and get to know people. It is a lot of fun for all ages.

Tip for consumers:
Have fun, be involved, and get to know people, Hex is a great community with many diverse things to do.

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Thumbnail of user aprilc250
1 review
3 helpful votes
January 6th, 2023

I woke up one morning to find hundreds of REs in my account. I was shocked, and thought perhaps it was a glitch or something, but started trying to get rid of them. This morning I woke up to found my account suspended this morning for abusing REs, and now I'm completely confused. Did someone scam me?

Thumbnail of user amandat163
1 review
41 helpful votes
October 28th, 2018

I had some of the best times of my life on there. The majority of the members are really nice and helpful. There's tons of activities to participate in, but just be careful as it can take over your life.
Downside: the staff have some weird standards for choosing new staff members. It's very clique-y. And I really don't think that a 12 year old should be a moderator on a large website with such a big active membership (with the majority being age 20 and older). When you're being told off by someone less than half your age who cannot write without mistakes and comes off as whiny in general, the staff and their decisions lose their credibility big time.

Thumbnail of user amyv222
1 review
20 helpful votes
July 24th, 2020

HEX is the best match I've found so far for what I'm looking to get from a Harry Potter fan community. Site staff works so hard to constantly bring new ideas and content to the users, and you can see their passion come through in every aspect of the site. I feel really lucky to have gotten to make the friends I have through here, people I never would have met otherwise. I do think it's important to note that the site is run entirely by volunteers and funded through donations, and I never once felt pressured to donate. I enjoyed the site off and on for about 12 years completely free of charge before I was in a position to be able to donate, and that's a rare and special thing to encounter in the current online environment.

I don't think the site is perfect, but I do think it deserves a little of the love and passion it puts out in the world to come back in return.

Products used:
I recently donated for a cosmetic wand upgrade on my personal profile. It "sparks joy" every time I see it.

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John F.
Typically does not respond to reviews

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2.1
126 reviews
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