I have noticed at least one instance where someone was banned without warning or a chance of explaining themselves. It didn't concern multiple accounts, so perhaps the way the staff operates that territory is different than others, but the staff did indeed ban someone without warning them or giving them a chance to explain themselves.
Also, several staff members/mods have shown poor online etiquette. Some users have shown that as well, which is to be expected, but the staff should strive to be a good example in regards to online etiquette. And as I mentioned in an earlier review, the staff just simply doesn't hold all its users equal in regards to being protected. They really like those who hold the same views on life matters as they do, but they let their egos get in the way sometimes when someone pops up who holds different views than them. One person I know was completely misjudged by the staff. And that will happen in life. People will unfairly misjudge you. But that's when QUESTIONS come into play. The staff didn't ask the person any questions, or seek any clarification to see if their judgments were correct. The person had spent HUNDREDS of dollars on the site. HUNDREDS. Yet got banned without a SINGLE question asked.
Ultimately, the staff themselves aren't awful. They're just human like the rest of us. But because they are in a position of authority, they need to hold themselves to a higher standard. That means putting your ego aside. That means asking questions, seeking clarification, etc. There are many good people on hex, and some of the people in authority are delightful. But there are some staff members like I explained about earlier. I think the staff should have some kind of an online meeting together to discuss how to improve hex by improving their actions. There's no reason hex shouldn't have mostly 5 star reviews on this site. Mainly, they just have to ask questions. Be understanding. Be compassionate. It can be hard to change like that, but it can also be a quick change. So I hope for the sake of the many people on hex that the staff will indeed change their ways and truly provide a good online experience for ALL.