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on 4/20/15Greetings Margaret,
I am so sorry to hear that you had a bad experience with another caretaker. At Envoy, the safety and security of our client's is a top priority and we do background checks on all of our Envoys. You can learn more about our approach to our clients' Safety and Security here: https://www.helloenvoy.com/safety
If you have any additional questions or would like to get started with a free trial, you can call one of our friendly Family Concierge Desk agents at 1-888-368-6924.
I hope that this helps!
Best,
Madison