HelloEnvoy Questions & Answers

Question 1

Question:

I couldn't find what the monthly subscription rate is. i understand that it is $12 per delivery plus 10% of the total grocery amount. I couldn't find what the monthly subscription rate is. i understand that it is $12 per delivery plus 10% of the total grocery amount.

Answer · 2019-03-04T11:00Z

Hi Mary - The cost of an Envoy membership in your area is $19 per month after a 30-day free membership trial. As a member, you can simply pay for the services that you need, when you need them. The of shopping at your favorite local stores is $12 per store + 10% of any items purchased for you. The cost of dedicated 1:1 help, such as tasks around the house, transportation, or dedicated errands is $25 per hour, with a 1 hour minimum, billed in full hour increments. If you needed anything purchased for you during the dedicated help, there would also be the 10% fee. We would love to learn more about your needs and see if we can help. Please contact our Concierge Team at 1-888-368-6924 or by emailing help@helloenvoy.com. We hope to have the opportunity to help soon!

Question 2

Question:

Do you do short term service? i had foot surgery, and need food delivered for the next month and maybe a little longer. Do you do short term service? i had foot surgery, and need food delivered for the next month and maybe a little longer.

Answer · 2019-03-04T11:01Z

Hi Mary - Absolutely! We would be happy to help you while you are recovering. Please contact our friendly Concierge Team at 1-888-368-6924 or by emailing help@helloenvoy.com. We would love to learn more about how we can help and can assist with matching you with an Envoy to schedule your first visit!

Question 3

Question:

Do you do background checks on employees who assist seniors? Do you do background checks on employees who assist seniors?

Answer · 2016-06-22T04:23Z

Greetings Carol, Yes, we certainly do background checks on our Envoys. The safety and security of our client's is a top priority. You can learn more about our approach to our clients' Safety and Security here: https://www.helloenvoy.com/safety If you have any additional questions or would like to get started with a free trial, you can call one of our friendly Family Concierge Desk agents at 1-888-368-6924. I hope that this helps! Best, Madison

Question 4

Question:

Do they really screen the backgrounds of their care takers? i once got a caretaker off of craigslist and he stole my mom's money. Do they really screen the backgrounds of their care takers? i once got a caretaker off of craigslist and he stole my mom's money.

Answer · 2016-06-22T04:25Z

Greetings Margaret, I am so sorry to hear that you had a bad experience with another caretaker. At Envoy, the safety and security of our client's is a top priority and we do background checks on all of our Envoys. You can learn more about our approach to our clients' Safety and Security here: https://www.helloenvoy.com/safety If you have any additional questions or would like to get started with a free trial, you can call one of our friendly Family Concierge Desk agents at 1-888-368-6924. I hope that this helps! Best, Madison

HelloEnvoy Questions & Answers

I couldn't find what the monthly subscription rate is. i understand that it is $12 per delivery plus 10% of the total grocery amount. I couldn't find what the monthly subscription rate is. i understand that it is $12 per delivery plus 10% of the total grocery amount.

Do you do short term service? i had foot surgery, and need food delivered for the next month and maybe a little longer. Do you do short term service? i had foot surgery, and need food delivered for the next month and maybe a little longer.

Do you do background checks on employees who assist seniors? Do you do background checks on employees who assist seniors?

Do they really screen the backgrounds of their care takers? i once got a caretaker off of craigslist and he stole my mom's money. Do they really screen the backgrounds of their care takers? i once got a caretaker off of craigslist and he stole my mom's money.

Hello, i was wondering what markets envoy covers...

Can you work full time?

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