Hebeos Questions & Answers

Here’s what consumers have asked with answers from Hebeos staff and previous consumers.

150 questions answered

12% answered in 1 day

Question:

Hello, i ordered my dress the start of march. it is now april and it was due to arrive 5 days ago. when will it come?

Question:

Hi, i've been reading the bad reviews a lot and that's what is confusing me. do you guys have customer service people can call and communicate

Question:

Hi, i never received an order number but have a receipt number

Question:

Hi, my prom is april 1st, i ordered february 4th, will my dress come in time?

Question:

Are your sizes accurate or does it run small or larger?

Question:

How easy have you found it to return a dress for a refund.

Question:

Where is your return address

Answer:

Their return adress is: 7F-705,1st Building, Jiangxing Commercial Plaza,1188 Chengbei East Road, Pingjiang District, Suzhou City, Jiangsu Province, China Postal code: 215000 Name: Miss Qu Pei Tel: 008615106216355

By Sabrina F. on 5/17/23

Question:

Hello i am trying to track my order and it states i have not ordered anything from you. i received confirmation email that my order was placed i paid.

Question:

I was wondering i have a prom june 10th, and if i was to order a custom order with my measurements will it come in time?

Question:

Hello. is it possible to order swatch for the dress https://www.hebeos.co.uk/sheath-column-ruched-v-neck-sleeveless-sweep-brush-train-dresses-oe16033

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Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

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