Hebeos Questions & Answers

Here’s what consumers have asked with answers from Hebeos staff and previous consumers.

150 questions answered

12% answered in 1 day

Question:

I ordered a dress on february 2nd. is there anyway i can get this dress before february 23rd?

Answer:

Since we recently received a large number of orders and every dress of HEBEOS is 100% handcrafted, you will receive it within 33 days.

By HEBEOS S., over a year old

See more answers (2)

Question:

I am really struggling to return a wedding dress that is not suitable for my daughter, does anyone have any advice on how i can do this please I am really struggling to return a wedding dress that is not suitable for my daughter, does anyone have any advice on how i can do this please

Answer:

Hi Linda. We're sorry to hear you're not satisfied with your experience using our site! Very sorry for the issue. Please send email to our customer service to return the dress. Email: service@hebeos.com

By HEBEOS S., over a year old

See more answers (2)

Question:

Is this a legit site to order from and do the dresses look like the picture?? Is this a legit site to order from and do the dresses look like the picture??

Answer:

Thanks for asking. We have sold thousands of dresses to our customers. HEBEOS Review: https://www.hebeos.com/review/gallery/

By HEBEOS S., over a year old

See more answers (2)

Question:

Hi if i buy a dress and lose weight will their be room fo dress alterations Hi if i buy a dress and lose weight will their be room fo dress alterations

Answer:

Hi Charlene, You can choose custom size when you buy a dress.

By HEBEOS S., over a year old

See more answers (2)

Question:

Where is your return address

Answer:

Their return adress is: 7F-705,1st Building, Jiangxing Commercial Plaza,1188 Chengbei East Road, Pingjiang District, Suzhou City, Jiangsu Province, China Postal code: 215000 Name: Miss Qu Pei Tel: 008615106216355

By Sabrina F. on 5/17/23

Question:

Anyone else having a horrible experience getting ahold of customer service. i have tried for 6 days to get a update on why my completed dress shipping Anyone else having a horrible experience getting ahold of customer service. i have tried for 6 days to get a update on why my completed dress shipping

Answer:

Yes I'm having the same issue it's very stressful

By Red J. over a year old

Question:

Is this company a fraudulent company? Is this company a fraudulent company?

Answer:

Please, rest assured that our company is both legal and formal. Hebeos.com has been verified by Norton Secured Seal and using HTTPS security protocol. You can pay via PayPal for your order and your payment will be safeguarded. Moreover, you can also look up for real life pictures from our gallery or Facebook page. So we are legit and safe to use.

By HEBEOS S., over a year old

Question:

I am looking into buying this dress.trumpet/mermaid off-the-shoulder 1/2 sleeves lace sweep/brush train wedding dress.can anyone share their experienc I am looking into buying this dress.trumpet/mermaid off-the-shoulder 1/2 sleeves lace sweep/brush train wedding dress.can anyone share their experienc

Answer:

Don't purchase from this company. Look elsewhere The return policy is horrible. We received the dress and looks like a kid drew the design on the front.

By Francine W. over a year old

Question:

Where are the wedding dresses made?

Answer:

Don't order here I ordered a Rush dress for my daughters homecoming. The order was made on the 1st and after a week and a half asked I began to worry. The recited stated the order was on its way however when I inquired about the date of arrival they Indicated it wouldn't be here until the16th. I told them to please cancel my order their response was in broken English " it OK " I responded with "no cancel the order " the next email I received was "sorry we can't do that" I'm left with a dress that is unusable. Paid extra for it to be delivered quickly. I haven't received the dress but I can bet the quality is going to be horrible. Like I said do not use this establishment!

By Courtnee s. over a year old

Question:

Do they not return the money back Do they not return the money back

Answer:

Nope. They have fake return policy. They are scammers.

By Shirley L. over a year old

123456...31

Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

Hebeos Questions & Answers

I ordered a dress on february 2nd. is there anyway i can get this dress before february 23rd? I ordered a dress on february 2nd. is there anyway i can get this dress before february 23rd?

I am really struggling to return a wedding dress that is not suitable for my daughter, does anyone have any advice on how i can do this please I am really struggling to return a wedding dress that is not suitable for my daughter, does anyone have any advice on how i can do this please

Is this a legit site to order from and do the dresses look like the picture?? Is this a legit site to order from and do the dresses look like the picture??

Hi if i buy a dress and lose weight will their be room fo dress alterations Hi if i buy a dress and lose weight will their be room fo dress alterations

Where is your return address Where is your return address

Is this company a fraudulent company? Is this company a fraudulent company?

Where are the wedding dresses made? Where are the wedding dresses made?

Do they not return the money back Do they not return the money back

Can’t see your question? Ask to get answers from the Hebeos staff and other customers.

I ordered a dress on february 2nd. is there anyway i can get this dress before february 23rd?

Where is your return address

Where are the wedding dresses made?