Harry's Questions & Answers

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Here’s what consumers have asked with answers from Harry's staff and previous consumers.

37 questions answered

0% answered in 1 day

Question:

How do reduce frequency of refills. How do reduce frequency of refills.

Answer:

You can easily delay your shipments or change frequency on their website.

By Brad J. over a year old

Question:

Are they guranteed to be better than gillette /do i get a razor with them? or just blades? Are they guranteed to be better than gillette /do i get a razor with them? or just blades?

Answer:

First order... get handle... shaving cream... blades... and yes blades are top quality

By bruce b. over a year old

Question:

I am a current customer...but not sure i would like to stay one. there is a defect.. two small plastic hinges easily break easy-planned obsolescence?

Answer:

Ive has the same problem with the last order. Previously I used a blade for 6-8 weeks, now just a few shaves. Very disappointing.

By Stuart M. over a year old

Question:

Just recieved my trial and can not get a clean shave under my nose. the razor doesn't have the correct shape. Just recieved my trial and can not get a clean shave under my nose. the razor doesn't have the correct shape.

Answer:

I have the same problem. The razor blade is way too big to shave under my nose. I use a Gillette Mach 3 for under my nose and the Harry's razor for the rest of my face. I also have a shaving mirror and shelf inside my shower. I shave after I take a shower inside the shower stall and my facial hair is easier to cut.

By Paul W. over a year old

Question:

Average number of shaves from a harrys cartridge for a tough beard? Average number of shaves from a harrys cartridge for a tough beard?

Answer:

I have found that the shaves that I get are between 1 and 4 or 5. This seems to depend on how long my beard is. As I really do not like to shave, I so so about once a week. I hope this helps.

By John H. over a year old

Question:

I can't create an account on your web site. i received the trial package with one blade that supposed to last 17 days. i need another two blades for 17 days based on many shaving years of experience. 949-939-0996. I can't create an account on your web site. i received the trial package with one blade that supposed to last 17 days. i need another two blades for 17 days based on many shaving years of experience. 949-939-0996.

Answer:

So sorry for the delayed response, Patrick. Did you end up getting in touch with our CX team?

By Brent -., over a year old

Question:

W do i do this?my use of the razor was very good...took some adjusting but was ok. the blades were very sharp....but the set i got had two razors and they both broke at the pivot point after several days of shaving. i like to return for an exchange to try one more time. ho W do i do this?my use of the razor was very good...took some adjusting but was ok. the blades were very sharp....but the set i got had two razors and they both broke at the pivot point after several days of shaving. i like to return for an exchange to try one more time. ho

Answer:

We can definitely help you out, Jim! What email address is your account under?

By Brent -., over a year old

Question:

Used your razor blades over a year with great results. was sent your new razor blades last month and they are horrible. what gives? Used your razor blades over a year with great results. was sent your new razor blades last month and they are horrible. what gives?

Answer:

Was that your first time testing out the Gen 2 blades, Ted? We'd love to send you a free 4-pack to make up for the trouble!

By Brent -., over a year old

Question:

How much actual garbage/rubbish/waste do you need to collect to make a harry's razor and blade set? How much actual garbage/rubbish/waste do you need to collect to make a harry's razor and blade set?

Answer:

The handle and blades is al you need. I also use their shave cream. I like the way it lathers

By Al P. over a year old

Question:

I ordered a trial on november 24. the ad said: ships today! on december 12 i see it's still being shipped. this is ridiculous. i assume you are just waiting to bill me for blades before i've even had a chance to try the damn thing. I ordered a trial on november 24. the ad said: ships today! on december 12 i see it's still being shipped. this is ridiculous. i assume you are just waiting to bill me for blades before i've even had a chance to try the damn thing.

Answer:

Really sorry about the delay, Steve. When you order your trial, it's definitely supposed to ship within the next day or two, so if it's still stuck in transit there must be something wrong with the order. If you email help@harrys.com our Customer Experience team will be more than happy to look into that, and rest assured we'll take care of you and make sure you aren't buying anything that you don't want!

By Brent -., over a year old

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Harry's Questions & Answers

How do reduce frequency of refills. How do reduce frequency of refills.

Are they guranteed to be better than gillette /do i get a razor with them? or just blades? Are they guranteed to be better than gillette /do i get a razor with them? or just blades?

I am a current customer...but not sure i would like to stay one. there is a defect.. two small plastic hinges easily break easy-planned obsolescence? I am a current customer...but not sure i would like to stay one. there is a defect.. two small plastic hinges easily break easy-planned obsolescence?

Just recieved my trial and can not get a clean shave under my nose. the razor doesn't have the correct shape. Just recieved my trial and can not get a clean shave under my nose. the razor doesn't have the correct shape.

Average number of shaves from a harrys cartridge for a tough beard? Average number of shaves from a harrys cartridge for a tough beard?

Used your razor blades over a year with great results. was sent your new razor blades last month and they are horrible. what gives? Used your razor blades over a year with great results. was sent your new razor blades last month and they are horrible. what gives?

How much actual garbage/rubbish/waste do you need to collect to make a harry's razor and blade set? How much actual garbage/rubbish/waste do you need to collect to make a harry's razor and blade set?

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I am a current customer...but not sure i would like to stay one. there is a defect.. two small plastic hinges easily break easy-planned obsolescence?