Hardaddy Questions & Answers

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Here’s what consumers have asked with answers from Hardaddy staff and previous consumers.

16 questions answered
6% answered in 1 day
Question:

Another temo site? reselling items from temo?

Answer:

A: Thanks for your interests.We have no relationship with temu.Our products are brand new, we have our own designers and factories. Our goal is always to provide our customers with stunning, high quality fashion products at down to earth prices. Give us a chance, and we won't let you down. Hope this can help you. If you need any further help, please contact us at service@hardaddy.com

By Miss W.,
Question:

Do the shirts tend to run big or small?

Answer:

A: Thanks for your interests. We don't have a standard size. We advise you to use "guide size" to decide your ideal size,because size varies between our items.Size guide with detailed measurement is included on each product page. Hope this can help you. If you need any further help, please contact us at service@hardaddy.com

By Miss W.,
Question:

How do a track an order that hasn't arrived?

Answer:

Thank you for your reply. 1 You can log in to your account to check order tracking. 2 You can track your order by email address and order number at this website: https://hardaddy.com/order-query If do not know your order number or if you do not have an account, please contact our customer service by chat or email service@hardaddy.com to check your order tracking. Hope this can help you. If you need any further help, please contact us at service@hardaddy.com

By Miss W.,
Question:

Answer:

Thank you for contacting us regarding your inquiry. Actually. We don't have a standard size. For choosing size ,We recommend you use "Size Guide " to better determine your ideal size, because sizing varies between our items. "Size Guide" with detailed product measurements is included on each product page. If you like a looser fit for this type of shirt you may want order a size up. Hope this can help you. If you need any further help, please contact us at service@hardaddy.com

By Miss W.,
Question:

I ordered some shirts. i received an email congratulating me on completing my order but not a follow up email with a tracking number

Answer:

Thank you for your feedback. Please kindly note that a notification email with the tracking number would be sent to you once your order was shipped. It is separate from the confirmation email. Please no worries. If you did not receive the notification email, you can check your order status at https://hardaddy.com/order-query You can contact our service team directly by email at service@hardaddy.com or contact our 24-hour online chat at https://hardaddy.com/ for your order as well. If you need additional assistance, please feel free to contact us. We will reply to you within 24 hours.

By Miss W.,
Question:

Answer:

Thank you for your feedback and sorry for any inconvenience caused for your contact. Please kindly note that we offer email and live chat services. You can contact our service team via email at service@hardaddy.com. Or contact our 24-hour online chat at https://hardaddy.com/ If you need additional assistance, please feel free to contact us. We will reply to you within 24 hours.

By Miss W.,
Question:

Answer:

Thank you for your questions. Please note that the sizing of our items may vary between different styles. We highly recommend checking the detailed measurements provided in the size chart, which can be found under product details. We also suggest comparing the measurements with the clothes you normally wear to ensure the best fit possible. The shipping time depends on the shipping method. Shipping Methods & Shipping Time: Standard=7-13 business days; Express=3-7 business days. We have different fulfillment centers located in Asia and the United States. Your order might be shipped from different fulfillment center, it depends on the stock and distance.

By Miss W.,
Question:

Answer:

Thank you for your questions. Please note that the sizing of our items may vary between different styles. We highly recommend checking the detailed measurements provided in the size chart, which can be found under product details. We also suggest comparing the measurements with the clothes you normally wear to ensure the best fit possible. The shipping time depends on the shipping method. Shipping Methods & Shipping Time: Standard=7-13 business days; Express=3-7 business days. We have different fulfillment centers located in Asia and the United States. Your order might be shipped from different fulfillment center, it depends on the stock and distance.

By Miss W.,
Question:

What material are they made of cotton rayon nylon what?

Answer:

Thanks for your inquiry. Different products are made of different materials. You could find the product details below the pictures. If you have any questions about the material when shopping on our website, please feel free to contact our customer service team. We are 24hrs service and hope to find a suitable solution for you.

By Miss W.,
Question:

Do you ship to montreal, quebec canada

Answer:

Now we ship to more than 19 countries, such as USA, UK, Italy, Germany, France, Canada, Australia, UAE, etc. You can find the detailed countries in the drop-down list in the Country section when you edit the shipping address in your account.

By Miss W.,

Can’t see your question? Ask to get answers from the Hardaddy staff and other customers.

Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?
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