• HalloweenCostumes

HalloweenCostumes

Overview

HalloweenCostumes has a rating of 3.11 stars from 347 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HalloweenCostumes most frequently mention good quality, timely manner, and fast delivery. HalloweenCostumes ranks 7th among Costumes sites.

  • Service
    165
  • Value
    164
  • Shipping
    174
  • Returns
    98
  • Quality
    152

This company responds to reviews on average within 1 hour

Positive reviews (last 12 months): 60%
Positive
51
Neutral
1
Negative
33
101
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • I contacted customer service and they offered a full refund only after I had to argue with them.
How would you rate HalloweenCostumes?
Top Positive Review

“The best website for costumes!”

Ruth Z.
2/12/24

Great website for costumes! The costumes arrived very fast to Israel (1 week!). Costume are unique and with high quality. Also, customer services is great! They have online chat and are very responsive. I got one of the costumes with a shirt too small for my child. They checked and indeed it is small. They offered replacement or refund. I already arderrd another costumes which are on the way 😃

Top Critical Review

“Jeanette W.”

Brittany H.
12/21/23

This place messed up my costume order and sent the incorrect costume in October 2023. When they finally sent me the corrected order, I sent the incorrect order I received back. This month I was harassed by emails for 3 days by Jeanette W. These customer service reps need proper training. I asked multiple times for her to stop emailing me and so what she had to do. I finally had to be rude and block her. Please do not shop here.

Reviews (347)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (92)
Thumbnail of user dahanruth
1 review
0 helpful votes
February 12th, 2024

Great website for costumes!
The costumes arrived very fast to Israel (1 week!). Costume are unique and with high quality.
Also, customer services is great! They have online chat and are very responsive. I got one of the costumes with a shirt too small for my child. They checked and indeed it is small. They offered replacement or refund.
I already arderrd another costumes which are on the way 😃

Thumbnail of user bcohran20
1 review
2 helpful votes
December 21st, 2023

This place messed up my costume order and sent the incorrect costume in October 2023. When they finally sent me the corrected order, I sent the incorrect order I received back. This month I was harassed by emails for 3 days by Jeanette W. These customer service reps need proper training. I asked multiple times for her to stop emailing me and so what she had to do. I finally had to be rude and block her. Please do not shop here.

Service
Value
Shipping
Returns
Quality
Thumbnail of user halloweenc
Halloween C. – HalloweenCostumes Rep

Good day,

Based on what we see the label that was sent to you for the return of the first order was not used, and the product has never been received: https://tools.usps.com/go/TrackConfirmAction.action?qtc_tLabels1=92023909899914543475066530
This is the reasoning for our product recovery emails that were sent. If you have further questions please let me know.
Thank you,
Justine
Customer Service Manager

Thumbnail of user ladonnae12
2 reviews
1 helpful vote
January 7th, 2024

Should have known better when the representative answers my question with:
If there's a problem with your overnight delivery call us back and we'll help you with the problem.
Call back to find they're closed on the weekends.
It's been 48 hours + birthday has came and gone!
Not to mention fed ex sucks! According to the tracking info they got my package at noon the day of the party. I was at least giving them until midnight I gave up. I hate shopping on line with companies like this! No picture have got items yet and paid triple to overnight it! Shame on you. Is that by any means false advertisement?
I got the wrong thing 3xs from Amazon, how do you not know navy and air force are different?

Products used:
Never got it

Thumbnail of user troyr295
1 review
0 helpful votes
March 13th, 2024

This company has always under-promised and over-delivered for us. The items are always as described, or even better! I was especially impressed with the latex/foam-filled, professional prop. Their fast shipping and great customer service makes it easy to shop with them.

Tip for consumers:
No additional info

Products used:
We purchased graveyard tombstones for our Halloween display. We were pleased with both items, and will most likely place additional orders in the future.

Service
Value
Shipping
Quality
Thumbnail of user patriced114
1 review
0 helpful votes
February 8th, 2024

I have ordered from HalloweenCostumes.com for several years now. Costumes are of good quality and stand up to hosting a full dinner party for 25 people each year. I host two costume parties per year and always need good ideas for plus size costumes, and they have a good variety of those. Did need to return a couple due to sizing issues (suggest sizing up for comfort!) and had no problem reaching someone and getting credit to order a replacement size while I returned the first. Will return for more party needs in the future!

Tip for consumers:
Always size slightly up for the best fit.

Products used:
Mask, dress, accessories

Service
Value
Shipping
Returns
Quality
Thumbnail of user rriv50
1 review
0 helpful votes
October 31st, 2023

Costume was finally in stock. So, I placed my order on the 25th and paid for 3-day shipping. FedEx tracking said it would be delivered yesterday, the 30th. Never arrived. I assumed it would be here next business day, today, Halloween. Nothing. Website updated delivery date to Nov 1st. What's the point now? Very disappointed

Thumbnail of user sams2109
1 review
0 helpful votes
March 13th, 2024

Great costumes. Good quality. Excellent customer service. They're my go-to whenever I'm shopping for costumes... which is A LOT because I own a dance studio!

Thumbnail of user dastowell1975
1 review
0 helpful votes
November 5th, 2023

Ordered George Washington costume for my 16 year old daughter. She was pleased with the fit. The color and quality were very good. The ad did clearly state the pants were not included, so that was not an issue. I just picked some up at a second hand store. The price for 2 day shipping was great! I felt safe and secure making the purchase online. The follow-up customer service after the purchase was helpful. Would purchase from again!

Tip for consumers:
It was a very easy site to navigate. I look forward to shopping and purchasing from there again.

Products used:
George Washington size large costume.

Service
Value
Shipping
Quality
Thumbnail of user justinekendzia
1 review
0 helpful votes
December 11th, 2023

They sent me a completely wrong item and refused to get us a new onw for the date we need it for, regardless of any pushing we tried. DO NOT order from them!

Tip for consumers:
They were the most unhelpful company to ever work with.

Products used:
Nothing.

Thumbnail of user hs365
1 review
0 helpful votes
October 22nd, 2023

So I've ordered many costumes. Some have been AMAZING. Some.meh... I think it's just personal opinion. They're better than other online costumes I've ordered. The only issue is sending things back if it doesn't work out. It's not free return full refund. It's only free if you choose "fun bucks". So you better love your order!

Value
Shipping
Returns
Quality
Thumbnail of user shaindys3
1 review
0 helpful votes
March 13th, 2024

I was searching for a specific costume and came across this website. They had the cutest and different costumes. The costume i got is great quality and most importantly, my toddler loved it and was comfortable in it all day. The site is easy to navigate and their shipping was quick!

Products used:
Costume

Service
Value
Shipping
Quality
Thumbnail of user christinem2979
1 review
0 helpful votes
October 21st, 2023

When there was a problem with my original order, they emailed me properly to notify me. I was able to make a few changes and the offered to send out the new order with a quicker shipping process. My order arrived very fast, in time for my holiday event! BTW, the costume is perfect, nice construction. Be sure to order a size larger than you normally would, as I saw suggested in another review. This year's costume: Edgar Allan Poe.

Products used:
Halloween costume

Service
Value
Shipping
Quality
Thumbnail of user ag433
1 review
0 helpful votes
October 31st, 2023

I had to return my costume. During this process I learned that there's an 18% restocking fee plus an additional $7.99 (return label fee) that will be deducted from my refund. I was suppose to receive my refund by the 20th. It is now the 31st of October. I called customer service & the voice message stated that I'm calling after business hours. It was 12 noon! I proceeded to select the email option instead. The site took me to a blank page that displayed the company's name, but no email address. I do not recommend anyone buy from this company! It's not trustworthy.

Tip for consumers:
I’m still waiting to receive my refund.

Products used:
Nothing. I returned everything.

Service
Value
Shipping
Returns
Quality
Thumbnail of user reneer97
2 reviews
0 helpful votes
October 7th, 2023
Verified purchase

So many wonderful things about my purchase! First, I paid standard shipping and received my costume in less time than expected, in a matter of days. The costume (a nun) fits perfectly, just as described, and the quality is great. I also love that they carry plus size costumes that look amazing, and do not cost triple the price of standard sizes. I plan on making my future Halloween costume purchases from HalloweenCostumes.com.

Products used:
Nun costume

Service
Value
Shipping
Quality
Thumbnail of user ladyrrs21
1 review
0 helpful votes
November 3rd, 2023

Customer service is horrible. My rep Faith made me feel horrible when I just wanted a response before the actual holiday. Their communication sucks, 2 hour hold for a costume? Purposely responds late to avoid accountability. Do not pay extra for shipping because you will not get it on time.

Tip for consumers:
They will try their best to avoid a refund even if they have proof they delivered it to the wrong address. Just do it a chargeback and don't waste your time.

Service
Value
Shipping
Thumbnail of user anabellg
2 reviews
0 helpful votes
November 12th, 2023

Love my witch costume, took it to another level, very simple, with my white wig, sweatpants, rock it. This is a size large, fit me perfectly. I even workout in this costume at work, wasn't easy, I had so much fun. This is my second costume, will buy again next year.

Service
Value
Shipping
Returns
Quality
Thumbnail of user eric.arbour71
1 review
0 helpful votes
October 7th, 2023

If you really want to gauge how a store treats its customers, it's always when there are problems that you're actually going to see.
I have to say that the customer service was beyond impressive. One of the best I've seen in my entire life. I live in Montreal, Canada and even from the USA, I have been treated to exceptional customer service people.
You can trust with your purchases with your eyes closed.
Big shout to Orianna

Tip for consumers:
Amazing service

Products used:
Full costume of Zorro

Service
Value
Shipping
Returns
Quality
Thumbnail of user mibelay
1 review
0 helpful votes
December 13th, 2023

Beware, shady stuff with this company.

Ordered a costume in October and was sent something not even close to what I ordered. Called and they sent the actual order. They sent a return label and requested the original back. This is against the Federal Trade Commission, I'm not required to return product that was sent to me in error nor can I be charged for it. Well December rolls around and not only did they charge me, they charged me an amount much higher than my original charge without providing any receipt etc. Customer Service refuses to reverse the charge. Would not recommend.

Thumbnail of user alid199
1 review
1 helpful vote
October 28th, 2023

I bought my daughter a 2t Minnie Mouse costume and it is perfect! Very affordable and great quality! I recommend this site and will continue to purchase from Halloween costumes.com! - Ali

Tip for consumers:
My second purchase from them and I love it@

Products used:
Halloween costume

Service
Value
Shipping
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Thumbnail of user leeannl50
1 review
0 helpful votes
November 4th, 2023

I work at a Pet Store and I go out of my way to get my dog a costume that we don't carry so that she is extra special on Halloween and halloweencostumes.com had exactly what I was looking for. The quality was much better than expected also, very nice.

Service
Value
Shipping
Returns
Quality
Thumbnail of user michele122474
1 review
0 helpful votes
November 5th, 2023

This costume was better than I expected. Arrived on time and in good condition. Comfortable and the quality was great. Awesome details on the vest! The skirt was a little long but I just rolled the top, I'm very short.

Products used:
Shirt, skirt, vest, and cape

Value
Shipping
Quality
Thumbnail of user heatherd884
1 review
1 helpful vote
September 14th, 2022
Verified purchase

Size too BIG! I got the one that was 3 inches smaller than my chest and it was very big on me. Plus the zipper would not go up or down. Very disappointed after spending $80.

Tip for consumers:
Buy a size or two down. Too big!

Products used:
Plus Brainy Babe

Service
Value
Shipping
Returns
Quality
Thumbnail of user catabell1979
1 review
1 helpful vote
October 22nd, 2023
Verified purchase

First year was wrong size, still had to pay for both since the returned one didn't make it to them, lost somewhere supposedly. So thought ok will give them a try again but this year I didn't even get the correct costume. Ordered the men Witcher costume and was sent some girl aliens thing. When I contact them all I get told is sorry we have sold out of that one in the size! But we are sending you a return label for the incorrect one. Now have to pay a different company extra shipping to get in time and am pretty sure they will "not receive the return item" do not use them! Calling my credit card company and letting them know so I can discuss making sure they don't give the company the money! Ridiculous and not cool!

Tip for consumers:
They really don't care if you get what you want or not! 2 years in a row now. Shame on me for expecting something different!

Products used:
Never got the right costume this year so no product was used

Service
Value
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Thumbnail of user halloweenc
Halloween C. – HalloweenCostumes Rep

Hey Catherine!

I'm so sorry about this, if you can send me your order number I will make it right.

Thank you,
Justine
Customer Service Manager

Thumbnail of user staciec236
1 review
0 helpful votes
February 21st, 2024

RUN from this company! They sold me a defective item that was immediately returned. They "claim" they've tried to refund my card but CHASE bank keeps blocking their attempts. CHASE bank had stated this is not a business practice to block any attempts on refunds especially on the same account the item was used to purchase. I'm filing a civil suit and a theft report with the local police. They now have my money $553.17 and my item and state they do not care! Customer service has REFUSED A STORE CREDIT. REFUSED TO SEND A REPLACEMENT ITEM. REFUSED TO SEND A REFUND CHECK. REFUSED TO REFUND ANOTHER CARD. They do not care about their customers! This lovely comment is from Justine from Halloween Costumes.com customer service. You can see what type of business practices this company practices. My full report is on BBB if you want to read it. I'm not the only one they screw out of refunds. I'll update with the court case and police report and post to this site as added documentation comes in.

Thumbnail of user lorenh103
1 review
0 helpful votes
October 28th, 2023

I shop here every year and never have any trouble. If I do run into trouble, the staff are absolutely amazing and helpful. Love this company!

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Company Representative

Thumbnail of user halloweenc
Halloween C.
Typically responds within 1 hour

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