• Gwynnie Bee

Gwynnie Bee

Overview

Gwynnie Bee has a rating of 2.08 stars from 382 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Gwynnie Bee most frequently mention customer service, free trial, and bank account problems. Gwynnie Bee ranks 773rd among Women's Clothing sites.

  • Service
    33
  • Value
    33
  • Shipping
    33
  • Returns
    29
  • Quality
    34

Proactively asks for customer feedback

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
2
10
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What reviewers want you to know

Positive highlights

  • Customer service has always been prompt & helpful, & easy to reach.

Critical highlights

  • So I dispute the charge with my credit card company and they rebill it!
How would you rate Gwynnie Bee?
Top Positive Review

“I Mostly Loved it -- Very difficult to Cancel”

Amber B.
1/5/21

I really enjoyed the service. If you are good about returning the items quickly, you have an ever changing wardrobe. I also enjoyed buying the items I loved at deep discounts. I have paid less than $10 for some of my favorite items, which, yes they are used, but this rivals any thrift store. My only gripe is that it is really difficult to cancel. You can't do so online and have to talk to a rep on the phone, who of course tries to persuade you to stay. At this time, I can't afford the service and cancelling it was a real pain.

Top Critical Review

“Predatory subscription company”

Danielle A.
12/28/23

Will charge you regardless of whether or not you are using their service. They have terrible customer service.

Reviews (382)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (92) credit card (12)
Thumbnail of user shannono44
1 review
0 helpful votes
November 24th, 2019

I signed up several years ago on a lark. I have really grown to love this service. I really don't shop for clothes anymore. I use GB to try new things and if I can't live without the piece I buy it and if I can, I just send it right back and get something else. It has opened up a huge wardrobe for me. There have been very few hiccups over the years. But the couple issues I did have were handled quickly and efficiently.

Thumbnail of user taral101
1 review
0 helpful votes
August 31st, 2019

Yep I'm a stay at home mom. I love GB because it gets me out of my every day active wear. I do the 2 items at a time. It's perfect for me because it changes up my date night clothes and I wear something different every single week to church. AMAZING! Also, I had weight loss surgery 6 months ago and it was nice not needing to buy new clothes that I would only wear for a short amount of time. I could quickly go in my gb closet and change the sizes of my items.

Thumbnail of user amberb424
1 review
1 helpful vote
January 5th, 2021

I really enjoyed the service. If you are good about returning the items quickly, you have an ever changing wardrobe. I also enjoyed buying the items I loved at deep discounts. I have paid less than $10 for some of my favorite items, which, yes they are used, but this rivals any thrift store. My only gripe is that it is really difficult to cancel. You can't do so online and have to talk to a rep on the phone, who of course tries to persuade you to stay. At this time, I can't afford the service and cancelling it was a real pain.

Tip for consumers:
If you are good about returning the items it can be a really good value. Be aware that cancellation can be difficult.

Products used:
Dresses

Service
Value
Shipping
Returns
Quality
Thumbnail of user shelleyo9
2 reviews
2 helpful votes
November 22nd, 2019

Before learning about Gwynnie Bee my shopping experience was AWFUL. Running from store to store took too much time and I was limited to only the brands each store offered. Since joining, I've discovered new brands that I love and I shop when I want and from the comfort of my sofa with coffee in hand. Returning items that do not fit is easy. The only thing that I don't like is when items in my size are not currently in rotation and I have to wait.

Thumbnail of user erikas171
1 review
5 helpful votes
September 24th, 2020

... and they are getting worse! Very few items to choose from since the pandemic started. Turn around times becoming increasingly slower & slower. I think we all understand that this is a difficult time, but this company has failed to acknowledge it's issues. And, of course, still paying the exact same price for a much slower, desirable service. I've enjoyed this company for the past six years, but I think it might be time to cancel..

Thumbnail of user brenshas
1 review
7 helpful votes
February 28th, 2019
Verified purchase

I'm very frustrated when I pay Up to $200 a month for this service and have to go 4-5 days without any new clothing to wear. GB needs to work on getting shipments out faster and taking into account processing and shipping times. I would've kept my higher plan if this had been done but I was Still receiving shipments slower. Besides this important issue, I am Pleased with the app and variety of styles and sizes that are a available from GB.

Thumbnail of user annm823
1 review
21 helpful votes
November 24th, 2019

I have enjoyed getting ready for work everyday with the clothes I get from Gwyennie Bee. I am known for the beautiful dresses I wear because of my subscription. Some turn out to be things I don't like, but overall I really like most of my choices. The reviews are great and I have gotten good at picking clothes that I like. I do wish that they had a few more trendy clothes since those are the ones I only want to wear a few times. I will continue to use the service.

Thumbnail of user ldrelloteach
1 review
0 helpful votes
February 29th, 2024

I paid for my items, I cancelled my service and I got charged $142.
Just a ripoff to suck money from your bank account hoping you don't notice.
Never trust one of these companies unless you use a limited fund gift/debit card.

Thumbnail of user gwynnieb
Gwynnie B. – Gwynnie Bee Rep

Hello, thanks for sharing your feedback. We are sorry for the associated inconvenience.

We have reached out to you via email, detailing your account status and how we got here, but importantly - with a resolution.
We trust the arrangement in the email, will sufficiently address your concern. Please feel free to reply or write in at gwynnie@gwynniebee.com.

Thumbnail of user charm10
1 review
7 helpful votes
March 6th, 2019
Verified purchase

All was great when I began my journey with Gwynnie Bee. Have zero complaints about the quality of the clothes for the most part. I've needed to cancel my subscription and it has been like pulling teeth & challenging as I travel for a living in many different time zones. I'm still current stuck with the account months & months after I've tried to follow all of the run around instructions I've received. I should just be able to cancel my account by logging in and choosing to do so. Just not easy or great customer service from the user perspective.

Service
Value
Shipping
Returns
Quality
Thumbnail of user amym1493
2 reviews
2 helpful votes
October 19th, 2020

I was a former customer who was invited back with a discount code. I had taken a break and thought that maybe they had figured some of their kinks out, but it appears thing are worse than before. I signed up on 10/13 and today is 10/19 with still nothing even shipped. I emailed customer service and it is an inventory problem. I have 34 items in my cart that were mostly just added, apparently none of which are available anymore. As I've sat here waiting I've scoured their closet to find things in my size, knowing that the further I go back, the less likely it is I will want that garment and it will likely have more wear. They also used to update their selection 3x/week. Nothing new has been added since I joined. I understand the pandemic presents challenges but they should not be recruiting for customers they can't support.

Thumbnail of user stephaniej147
1 review
0 helpful votes
September 1st, 2019

Gwynee Bee is my favorite place to shop bar none. I love the versatility of the clothing. I've gotten clothes that I've worn to church, weddings, taken on vacation and worn to work. The packages arrive quickly if you time it right. They have great sales. Dresses by great designers can be found at Gwynee Bees.

Thumbnail of user daniellea89
1 review
1 helpful vote
December 28th, 2023
• Updated review

Will charge you regardless of whether or not you are using their service. They have terrible customer service.

Service
Value
Shipping
Returns
Quality
My own Cute, Classy, Convenient, Customizable, Cost effective closet!
September 1st, 2019
• Previous review

I can not say enough about this company. I have been a member since 2014 and I couldn't imagine my life without it! I am a teacher and wear a different dress to work every single day! I get compliments every single day as well!

Thumbnail of user gwenb55
1 review
0 helpful votes
August 31st, 2019

BUT... It takes entirely too long to have an item sent after the notification of return has been sent or when I do an at home purchase. It is 2019 - I know they can track that package as soon as the post office picks it up. I purchased my 'at home' item on Tuesday and now it's Friday and I STILL have not received a notification on my next box. Turn around time needs to improve.
I really have enjoyed the clothes and always get a ton of compliments!

Thumbnail of user jennifert382
1 review
0 helpful votes
August 31st, 2019

My professional life has changed since I joined Gwynnie Bee. Appearance is an important feature of being a leader and I had such a hard time finding appropriate outfits and those that fit well. 90% of the items I receive fit great. I love being able to choose items that I would have never chosen for my self in the store. My confidence has improved and my administrators notice me now. Thank you, Gwynnie Bee.

Thumbnail of user saraha1131
1 review
2 helpful votes
February 4th, 2021

I was excited to receive my 1st package (which took at least 10 days), only to find an old, faded pair of jeans and a wrinkled dress that was stretched so far past it's original state the elastic had snapped in some places. I didn't even try on. A total disappointment. If this is what their company considers good looking clothes I guess in looking in the wrong place.

Tip for consumers:
If you like mediocre clothes at steep prices your in luck!

Products used:
None

Service
Value
Shipping
Returns
Quality
Thumbnail of user ambert82
1 review
16 helpful votes
November 22nd, 2019

A few years ago I loved Gwynnie Bee. Turn around was fast, the brands were all high end, it felt like a great value. Since they have added/expanded their size range I feel like they are bringing more mid-range and lesser known brands. These tend to have inconsistent sizing and fit issues even when using the size charts provided. I now closet less with each new release. I have also had issues with my sizing being unavailable, which leads me to believe they are purchasing less items.

Thumbnail of user marissae13
1 review
0 helpful votes
November 28th, 2019

I have been using this site for over five years and I consider it a lifesaver. I love the fact that I can wear new items all the time, and try different things and be more daring than I may normally if I were purchasing an item. I get lots of compliments on my new outfits and I love being able to change frequently.

Thumbnail of user ginas166
1 review
0 helpful votes
August 31st, 2019

I have had to deal with customer service on several occasions where I misunderstood the way processing works. They took the time to show me how to get the best out of my membership! They went above and beyond what was expected when at the brink of cancellation to keep me. I only wish the would offer upgrades on the amount of articles every few months as a loyalty thank you.

Thumbnail of user jorglynnb
1 review
2 helpful votes
September 1st, 2019

There have been a few issues here and there but overall I love it. I can wear designer clothes for a minimal cost and my wardrobe is vast. There have been issues with the clothes coming in horribly wrinkled at times and every now and then the item just isn't what I expected but all in all the idea of having designer clothes all the time is great. I have purchased several items both from my closet and on clearance. The people at work can't wait to see what I will wear next

Thumbnail of user frankieb29
1 review
1 helpful vote
August 31st, 2019

It is fun to get a new box each week with clothes that make me feel good about myself. Everyday I get several compliments about the clothes I wear. I am known around my office as the stylish gal - even though I'm 50 years old. I have also added several pieces to my own wardrobe that I would have never purchased on my own. After wearing a piece that makes me feel beautiful I know I have to keep it.

Tip for consumers:
Be sure to read the details of sizing before closeting. Some items are more fitted that others in the same size.

Products used:
I filled my closet with lots of dresses. I wear them for work.

Service
Value
Shipping
Returns
Quality
Thumbnail of user juliam227
1 review
2 helpful votes
September 1st, 2019

If you have the money and you're really on top of getting things out the door to get new clothes, then this is for you.

BUT their account management is ATROCIOUS. As others have mentioned, they make you call DURING business hours to cancel your subscription. And if you call a day after it's been renewed for the month then you're paying for a month of nothing. They won't just let the subscription naturally expire.

Thumbnail of user christines1722
1 review
1 helpful vote
November 12th, 2021

They won't let you cancel online, even though you can do everything else online. And if you call the day your subscription renews they won't refund your money. The clothes are very expensive to buy if you like them. The shipments are not sent as quickly as they could be and you will spend way too much on very little. Save yourself the headache I'm dealing with and go with Stitch Fix or something like it.

Tip for consumers:
No refunds and you can't cancel online.

Products used:
Dresses, shirts and skirts

Service
Value
Shipping
Returns
Quality
Thumbnail of user gwynnieb
Gwynnie B. – Gwynnie Bee Rep

Hi -
We apologize for the disappointment caused during the cancelation process. We request that our members call to cancel so we can hear about the experience and possibly address any concerns they may have. Customers also have the option of canceling online through the cancelation link in the welcome email sent after joining.

We have canceled your account and you should have received an email confirmation. It’s effective immediately and you will not be sent additional items or billed for your subscription. We will also process a full refund of your current month’s fee if we receive all 4 of your At-Home items back at our warehouse from the delivery date your most recent box gets delivered to you. When you receive it, please ship all the garments back and make a note of the tracking number for your records.

Please don’t hesitate to reach out if you have further questions or concerns: gwynnie@gwynniebee.com.

Thumbnail of user thereses42
1 review
1 helpful vote
December 23rd, 2019

I tried it for a couple months, but none of the clothes really worked for me. So I went in to my account to cancel, but clicking the cancel link just takes you to a message saying you have to call them. What a pain. So I called and had to wait a bit to talk to someone. When I did, they tried to talk me out of it several times - I had to reiterate that I wanted to cancel at least 4 times. I really hate when companies do that.

Thumbnail of user deenah7
1 review
0 helpful votes
November 24th, 2019

Decent clothes, though not a ton of variety. Clothes are always clean and neat when they get to me. Shipping is painfully slow.
The service is expensive for the number of garments you get.
I don't appreciate being a guinea pig to prove concept by Caastle. I thought the CEO genuinely cared about plus sizes women and the lack of options in the marketplace. But it was all a big experiment.

Thumbnail of user bobettet
1 review
18 helpful votes
February 12th, 2020

I thought this was a service like Stitch Fix etc., but it is not. It really is a garment rental business. They send you clothes (that have previously been worn and dry cleaned) and if you like them you can purchase them or just wear them (for up to a month) and then return them. So for your $79 per month you are paying for the privilege of renting used clothing. If you buy them, you are purchasing used clothing at full price. Never again!

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Thumbnail of user gwynnieb
Gwynnie B.
Typically responds within 4 days

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2.1
382 reviews
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