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I love the idea of always having new clothes...however..can one easily cancel once you start. I a concerned after reading reviews here.
asked by Maria X. on 4/14/15
6 Answers
The important thing is to make sure everything is on it's way back before you cancel, and shipping each item separate may also help since this will give you a tracking number for each garment. I haven't cancelled, I truly like the service and have never had any issue that they didn't quickly resolve. Sometimes it takes longer then expected to get a package, but considering they usually send out the next garment(s) before they even receive yours back (assuming you notify them) I can deal with an occasional late shipment. Also they are constantly upgrading me and giving me an extra garment for 30 days, or 60 days... so even with late shipments, I come out way on top.
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Make sure when you cancel, you take your returns to the post office and get a receipt. I would also take a picture of the garments and the tracking number.
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I have yet to cancel, but there is a button that says "Cancel" that I imagine makes it pretty easy. For the handful of complaints here, keep in mind there are thousands of people who never had any problems. I recommend keeping track of your tracking numbers and making sure everything gets back to them. Even though they "know" what tracking numbers they have sent to you, they never know what specific garments you are shipping back because they aren't psychic. Follow up quickly and they are sure to resolve the issue.
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I had to go to the bank and get them to reissue me a new card and that can be a real pain sometimes I would be very weary of it.
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I hope the answer to this question is yes but it sounds as if others have had a struggle with canceling service. I will be terminating my service in a few months when I no longer need skirts and dresses for my job. I will not be happy if it is as difficult to cancel as it is to stop auto-ship from other companies.
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No it's not easy! Just read the complaint history on the BBB site for New York. Don't do it.
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