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Gwynnie Bee Questions & Answers
Here's what consumers have asked with answers from Gwynnie Bee staff and previous consumers.
57 questions answered
28% answered in 1 day
57 questions sorted by: recent | popular | fewest answers
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You have to re-add them, but there is a "history" section that keeps track of your items so they are easier to find.

By Russelle H.
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Yes, however, if you request the new arrivals at the right time (when they come out, and right when you are returning something) then you can often get new clothing items.

By Beth S.
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It means they will upgrade your items by 1 for the life of your plan. If you sign up for 5 items, and stay with 5 items, you will get 1 free upgrade meaning you will get 6 items. If you change your plan later however, that free upgrade could go away. SandieB

By Sandie B.
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Hi Wei - thanks so much for your interest in Gwynnie Bee! We currently start at a size 10. With summer approaching there will definitely be more sleeveless/shorter styles but you may want to check back in the fall for more modest silhouettes.

By Gwynnie B., Gwynnie Bee Representative
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The important thing is to make sure everything is on it's way back before you cancel, and shipping each item separate may also help since this will give you a tracking number for each garment. I haven't cancelled, I truly like the service and have never had any issue that they didn't quickly resolve. Sometimes it takes longer then expected to get a package, but considering they usually send out the next garment(s) before they even receive yours back (assuming you notify them) I can deal with an occasional late shipment. Also they are constantly upgrading me and giving me an extra garment for 30 days, or 60 days... so even with late shipments, I come out way on top.

By Sandie B.
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Hi Kathy - we actually don't have that data. We know that there are many women who absolutely love the service, who are all sizes. We hope you'll give the 30 day free trial a chance to see for yourself.

By Gwynnie B., Gwynnie Bee Representative
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Hi Edith! 1. You don't need to have an account to browse the collection. You can go to any of the drop down menus across the homepage, or just click here: https://closet.gwynniebee.com/a/clothing/new-arrivals 2. Yes, you are required to provide a valid credit card for the 30 day free trial, since we'll be sending out clothing. You can cancel any time before the 30 day free trial, quickly and easily.

By Gwynnie B., Gwynnie Bee Representative
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Diana, that is a horrible explanation for a legitimate concern about LATE SHIPMENTS. If GB is promising you TWO DAY SHIPPING, you should get TWO DAY SHIPPING. PERIOD. (Or, just run!)

By Justin T.
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Suzanne, Items process in 2-3 days and then ship via USPS Priority Mail. Those on the 3-item plan usually receive 9-12 garments per month depending on how fast they return them. We have a "Return Notification" feature where you can give us a heads up items are on their way back to us and we can start processing your next package. We'd love for you to try the 30-day free trial to see how many garments you can get for yourself! Our average turnaround time is 4-7 days depending on if you use our return notification feature & where you live. The return notification feature lets you tell us when you're returning an item, so we do not wait to physically receive it & can start processing your replacement within an hour of clicking.

By Gwynnie B., Gwynnie Bee Representative
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Hi Pamela, Thanks for contacting us. Joining is quite simple, just go to https://closet.gwynniebee.com/pages/ultimate-closet & click the purple get started box. You'll need to set up an account & select a password. The system will also ask you to select a free trial plan -1, 2 or 3 garments out at a time. Most people select our 3 plan, cause it'll get you the most clothes. You can change you plan at any time, however if you want to change plans before being billed simply change it before your 1st bill date. At this point the system will ask you to enter your credit card info, this is needed to verify your card since we're sending out merchandise or in case you wish to purchase anything. Your credit card will be pre-authorized for the full amount of your plan plus tax, the pre-auth usually drops off within minutes of joining. Next is the fun part, building your closet. You'll add all the styles you like (in your size) to your closet. Once you reach the minimum (usually 8 items) the system will take over & randomly select items based on availability & process them for shipping. When you receive your rental box - wear your garments & enjoy. When you're ready to exchange them simply notify us online (under the garment picture), drop them in the pre-paid return bag (no need to wash them, we'll do that) & mail them at any USPS drop box or post office. We'll start prepping your replacement box once you notify us online. Check out our FAQs for more info. Or if you have any additional questions, please contact us at gwynnie@gwynniebee.com or 855GWYNNIE.

By Gwynnie B., Gwynnie Bee Representative
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