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I am waiting for a refund from something I returned at the beginning of October. Every time I ask about it, I am given an apology and a promise of a refund within 5-7 working days. No refund arrives. Today I received an email telling me the 5-7 days have not yet elapsed. I am more than annoyed and have said so, explaining the history and copying emails. Should I report this as fraud, or what should I do? Thanks for your help!
asked by Julie B. on 11/21/15
18 Answers
Yes, report it but using social media is a very effective way to get a companies attention. Spread the word, Groupon does not honor returns!
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I have always had good feedback and help from them, I am satisfied.
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Never will happen. Contact credit card company and dispute the original amount. That's the only way you'll get your money bag. This company is the worst !!!
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Report them. They do this constantly and people need to know. Do some reviews, tell them you have then reviews. Feedback is the only thing that might change them.
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I called my credit card company and put in a dispute. They removed the charge from my card and now the company decided to email me back finally. I sent the product back and waiting for a new one. I have not dropped the dispute yet. If new product is good, then I will.
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I agree. Groupon is bs with returns. Report them.
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speak with the customer rep with facts and ask them to put you to the manager. the manager will respond faster
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I would report them. They are horrible. I got my credit card company involved, it's still pending, but at least a credit card company has more resources and more clout than I do. I've also written to groupon telling the names of supervisors I spoke with and how unprofessional and mean they where.
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When I called directly, I got a refund right away.
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I also had a very hard time getting a refund and it was only like 18.00. It became the principle with me. You can contact the better business bureau in your state as well as theirs. Also I contacted the Commissioner of Commerce and the Arrorney General of both states. These are all free procedures that require some effort on your part but it worked for me. I think this company is related to Choxi formerly no more rack as I had the same problem with them. Buyer beware!!!
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Absolutely call them. It is the only way. Somehow I found their phone number and called and they gave me credit that I used for a future purchase. Good luck.
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@ Nancy S:
Sorry for the negative vote.By misstake I pressed the RED down arrow.

Here follows my answer to your problem with Groupon:
I am aware that you are in a "tight spot" with Groupon not giving any clear answer to you since October; this resembles my situation for not paying back money to me for a service that this company (Groupon) promised me in writing that the money (for a one year fully paid membership to a gym) is to be transferred to my bank account after they receive the copy of the signed agreement either in a posted envelope by mail or by scanned copy of the original to their e-mail.After 59 days nothing happened, so I phoned up Groupon for reply.The person that answered was a real *s*h*l* and jerk, that showed no intention of helping me [even after having him read my e-mail aloud!].Kindly, I asked to speak with his supervisor [who does absolutely have the power to grant me back the refund] for help.Instead the Groupon clerk began reading up some totally insignificant information that was not at all applicable here, to which I informed him that Groupon has had enough time to answer me (now nearing over three months) and now chose to ignore helping at all; the clerk did not seem to mind this at all(!).After this, I kept my calm, and took contact with the gym to help aiding me in receiving back the full one year paid membership.Instead of continuing to have a dialogue with airheads at Groupon, my choice proved to be the right one; after additional three weeks the gym contacted me and offered to refund me the money in full and, also, were so kind that they added extra “bonus” for the unnecessary dead time this took.So, my advice for you is to not let go (although this takes a lot of your time and energy) with the communication and try to contact the “third” party explaining to them the problem with Groupon.Bad advertising is not too appreciated by major companies and, you as customer are extremely valued; you’re the reason that companies survive.Do not forget that.Hope my answer can be of some help.
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I have had a good experience with Groupon refunds. When I was unhappy about a service that I purchased, Groupon put a credit on my account for the cost of the service. In addition, whwn made a purchase, and I no longer wanted the item, Groupon gave me refund on my credit card. I have had no problems getting a refund be it a credit on my Groupon accouunt or a refund on my credit card.

With that said, based on your experience, I would contact the credit card department and dispute the charge. I would provide the credit card company with details of the activity/correspondence and problem.
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I agree with Nancy S.email them and state what Nancy said,but inform them you will contacgt Better business,and give them x amount of days.When those days are up follow thru,do not delay.I also had the same thing but not Goupon.I went to my bank and they did a charge back,my bank gave me my money back,and they waited for the return funds.You would be surprised by what your bank can do or your credit card co.in these siturations.
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Yes unfortunately groupon has many bs ads keep trying but I likely to get money back!! It's the bad ads that make all the good companies look bad as well
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I agree with Nancy S.
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I suggest you wait till the 7th day
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I would write an email stating that you are going to report them if you do not receive either a reply and/or refund since the item was returned in October. I would also list who you are going to report them to, i.e., Better Business Bureau, etc. This is certainly unacceptable and I don't blame you being upset. There is so much fraud going on these days, we all as consumers have to be extremely vigilant in ordering items on line. Good Luck!
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