• Graphic Springs

Overview

Graphic Springs has a rating of 3.93 stars from 97 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Graphic Springs most frequently mention logo design, social media, and business cards. Graphic Springs ranks 8th among Graphic Design sites.

  • Service
    25
  • Value
    25
  • Quality
    25

This company does not typically respond to reviews

Positive reviews (last 12 months): 20%
Positive
1
Neutral
0
Negative
4
4
See all photos

What reviewers want you to know

Positive highlights

  • I would recommend if you are looking for ease of use for social media covers and business cards.
  • This is the type of customer service that deserves to be applauded.

Critical highlights

No critical highlights yet

How would you rate Graphic Springs?
Top Positive Review

“Good website”

Gerald O.
8/30/23

Real website fast working. Everything is good. Every people like this website this trusted and really amazing.

Top Critical Review

“Bad services...never answer”

Alejandra N.
10/10/23

I paid for a custom logo that was supposed to be ready in 24 hours for its first review, I sent several emails, messages and they never answer nor does the customer service phone line work, I lost my money, they are a scam! Please do not buy this service...

Reviews (97)

Rating

Timeframe

Other

Reviews that mention popular keywords

business cards (4) customer service (5) logo (62) great experience (4)
Thumbnail of user wadhxaetdv
1 review
0 helpful votes
August 30th, 2023

Real website fast working.
Everything is good. Every people like this website this trusted and really amazing.

Thumbnail of user cooperh20
1 review
0 helpful votes
September 15th, 2022

Happy with the way my logo turned out. It was able to instantly implement the logo on my website and social media channels. I'd recommend them if you are looking for a DIY solution.

Tip for consumers:
Get the high resolution and editing feature. This way you can make adjustments after if needed.

Products used:
Premium logo

Service
Value
Quality
Thumbnail of user alin109
5 reviews
1 helpful vote
September 8th, 2021

This food is great for our German Shepherd puppy! Abby's coat is so shiny, soft and she looks so healthy. She is growing like a weed! Thank you Lifes Abundance for making a great large breed puppy food!

Thumbnail of user luccah2
1 review
0 helpful votes
December 2nd, 2022

Just discovered this logo app yesterday and used it without any issues. The process is straightforward and they offer a large selection of templates. Editing went smoothly and I'm happy with the files.

Tip for consumers:
Find the right industry and compare different design concepts

Products used:
Logo design application

Service
Value
Quality
Thumbnail of user jessicam3274
1 review
0 helpful votes
July 6th, 2022

I find the app easy to use and came up with a great logo for my new business. Lots of professional graphics and intuitive editor. It only took me a few minutes to finalize my design. I'll use the site again if I launch another brand.

Products used:
The logo maker application

Thumbnail of user katem1079
1 review
0 helpful votes
January 30th, 2024

All I do is talk to a computer. I have asked for someone to email me back regarding the logo and it's been over 24 hours. I get the same answers to questions when I ask on the chat. You took my money and gave me nothing.
CHEERS!
DO NOT USE

Thumbnail of user carlag259
2 reviews
0 helpful votes
July 4th, 2022

We've used GS for three different brands now and it's always been a pleasure. Incredibly friendly and helpful customer support and the software is amazing.

Products used:
Logo maker and business cards.

Service
Value
Quality
Thumbnail of user martinv28
1 review
10 helpful votes
February 23rd, 2018

As a company the costs of a logo are deductible. However the receipt that graphicsprings.com was able to give me was useless for at least two legal reasons. And obviously you only find out about that, after paying... A proper receipt is just essential and should be a given.

Thumbnail of user graphics
Graphic S. – Graphic Springs Rep

Hi Martin,

Thanks for your feedback. We provide a payment receipt from our payment processor and a payment receipt from us that you can download from your account. Please contact us at info (at) graphicsprings.com if you have a specific receipt request.

GS Team

Thumbnail of user madebyaleshop
1 review
1 helpful vote
October 10th, 2023

I paid for a custom logo that was supposed to be ready in 24 hours for its first review, I sent several emails, messages and they never answer nor does the customer service phone line work, I lost my money, they are a scam! Please do not buy this service...

Thumbnail of user mahmudo
2 reviews
19 helpful votes
May 12th, 2020

I used their logo maker tool in 2018 and it was an all-around good experience. The tool was easy to use and the files were preset for everything we needed. This time I hired them for a custom brand as we had something very specific in mind. The project was delivered on time and the quality exceeded expectations. Highly recommended!

Thumbnail of user jackih29
1 review
0 helpful votes
September 27th, 2022

Very happy with my logo. The logo looks great on screen, my newly printed staff tshirts and marketing swag. Thanks to the support team for answering my questions.

Tip for consumers:
Use a desktop to edit, better experience than on mobile.

Products used:
Logo app on their website.

Service
Value
Quality
Thumbnail of user ciaranh19
1 review
1 helpful vote
June 22nd, 2023

Paid 90$ for a custom logo which stated unlimited revisions. Received a logo to which I wasn't fully happy with so emailed back to slightly tweak the logo and they've gone silent. Everything suggests they will respond within 24-72 hours. It's been going on 2 weeks now and nothing. Tried contacting through the website and it doesn't work. Save your money go somewhere else

Thumbnail of user graphics
Graphic S. – Graphic Springs Rep

Hi Ciaran, from what we see here several emails have been sent to your account with the requested design. Please be sure to check your spam folder or contact us directly at info@graphicsprings.com.

Thumbnail of user carriem481
1 review
0 helpful votes
May 5th, 2022

After purchasing and removing a logo from the database I found another company using the same one for the same business in the same country. Notified graphic springs who offered a free re-download or a professional design for $50 extra. Its been 2 weeks now with no reply or sign of what has been promised. Like many others I found the pricing indicated at purchase time confusing and ultimately misleading. You end up paying a lot more than you think you will. AVOID! Total scam artists

Tip for consumers:
Avoid it - plenty of free logo software out there

Products used:
Free software

Service
Value
Quality
Thumbnail of user graphics
Graphic S. – Graphic Springs Rep

Hi Carrie, I apologize for any issues you have experienced. We responded to your email and offered to make custom changes for free. Please be sure to check your spam folder as our reply might have ended up there. You can also contact us at info@graphicsprings.com. We respond within 24 hours with the exception of weekends and holidays. Thanks!

Thumbnail of user valj43
1 review
0 helpful votes
August 11th, 2022

Loved their logo templates selection. Customer support was responsive and friendly in assisting me with editing questions. I'll use the app again.

Tip for consumers:
Don't rush the design process. Try a bunch of different designs before you finalize the concept.

Products used:
Website logo design app

Service
Value
Quality
Thumbnail of user jaket87
1 review
20 helpful votes
April 25th, 2020

Its a very simple process for designing a logo,, so if youre looking to have a logo designed quickly and easily graphicsprings is a good choice. I like that you can see the finished product before you buy it so there is no surprise. I will say the customer service is very quick and personal. I like that best

Thumbnail of user jhanield
1 review
4 helpful votes
February 26th, 2019

I got a quote from a local designer and although I was OK with paying $400 for a logo, I did not like the idea of waiting 1 week just for the concepts. GraphicSprings let me design unlimited logos quickly and easily. It is a good way to see what you like/dislike.

The tool produced a great logo and I was set to go within 5 minutes.

Thumbnail of user riloj
1 review
0 helpful votes
July 30th, 2023

Complete Scam. All they keep asking for is a sample Logo so they can start the design but never send one. Absolute Scam

Products used:
Logo

Service
Value
Quality
Thumbnail of user parkerd19
2 reviews
4 helpful votes
January 6th, 2020

Really awesome experience. I purchased the standard package that gave me what i need. My social and website looks great!

Thumbnail of user derekb182
1 review
1 helpful vote
March 1st, 2020

This is my first review for an online service. The guys at GraphicSprings have been incredibly helpful and truly exceed expectations.

When I started my side project (Tax Season) I wanted a quick and easy solution for my logo. GraphicSprings fit the bill and allowed me to design a logo that looks amazing. When I was in the process of adding the logo to my Wordpress site I reached out to support and they sent me a custom file and walked me through the process within 1 hour of me sending the email! This was all outside of their service offering and they did it just to be helpful.

This was all really exceptional and I would recommend them to anybody!

Thumbnail of user marcusw109
1 review
1 helpful vote
January 21st, 2020

We're extremely delighted with the results of using this company for our design needs. We've been using the same old generic design that was outdated. Very pleased with the results.

Tip for consumers:
Provide as much info on your project as possible.

Products used:
We only used one in particular.

Service
Value
Quality
Thumbnail of user graphics
Graphic S. – Graphic Springs Rep

Thanks, Marcus. It was a pleasure working with you.

Thumbnail of user mikeh399
2 reviews
12 helpful votes
March 24th, 2018

We had a company logo made from Graphic Springs 4 years ago. I didn't save a large enough image at the time to use on printed materials (my fault). I contacted them, and their design team made me another logo, at a much higher resolution, at no charge! That's unheard of customer service nowadays. Hats off to Joe and their design team! I will definitely recommend, and reuse, Graphics Springs in the future.

Service
Value
Quality
Thumbnail of user harneetn
1 review
0 helpful votes
March 7th, 2022

This has happened twice now instead of charging $38 charged us $88 and there is no way to contact these guys. Not sure if its a scam or some technical issue. Otherwise easy to create logos and look professional.

Tip for consumers:
dont pay as they charge lot more than advised prices and no contact details whatsoever

Products used:
logo graphics service

Service
Value
Quality
Thumbnail of user reginaa19
1 review
14 helpful votes
May 9th, 2017

Can't download my logo. What size would you suggest for stationery and business cards? Or a website? I thought my logo wouldn't be available anymore, but it looks like it still is.

Thumbnail of user graphics
Graphic S. – Graphic Springs Rep

Hi Regina, thanks for your feedback. Please shoot us a message at info@graphicsprings.com. Our support team can help you get the perfect size and format for both stationery and business cards.

Thanks!

Thumbnail of user nathanp137
1 review
10 helpful votes
January 5th, 2020
• Updated review

In relation to my last review, although my initial review was critical the follow up from GraphicSprings was very good they have credited me on the outstanding and i have purchased another logo which i am very happy with.

Misleading
January 2nd, 2020
• Previous review

I bought the basic package for a logo I downloaded, which states 19.95 USD

However when I got the payment receipt via PayPal the price was not this amount it was in fact $48.99 USD

Thumbnail of user heinrichm5
1 review
0 helpful votes
August 14th, 2020

Ich habe schon mehrer logo maker benutzt und GraphicSprings is wirklich der beste. Einfache benutzung und kostenlos.

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Create your own brilliant logo in minutes with the GraphicSprings FREE logo maker. Click here to try GraphicSprings' simple design solution today!

Company Representative

Thumbnail of user graphics
Graphic S.
Typically does not respond to reviews

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