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  • GovSimplified

GovSimplified

Overview

GovSimplified has a rating of 4.21 stars from 727 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with GovSimplified most frequently mention ein number, customer service, and good experience. GovSimplified ranks 110th among Government Records sites.

  • Service
    47
  • Value
    46
  • Shipping
    30
  • Returns
    25
  • Quality
    35

Proactively asks for customer feedback

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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • When my wallet was stolen, I was told by the DMV that I needed a social security card.
  • My application was denied by the Social Security office because I had sent a copy of my drivers license.
How would you rate GovSimplified?
Top Positive Review

“Excellent service”

David S.
8/16/18

Very helpful. Easy to use site. I received my results fast. They live up to everything they promise and I got my results in less than one hour! I looked at other sites and they wanted more money or wouldn't accept an American Express credit card. I would recommend to anyone who is in a rush to pay the extra price to have the reassurance that you will get your number in a timely fashion. I really don't understand the negative reviews because the site was easy to utilize and delivered what it promised within the hour.

Top Critical Review

“Shame that this appeared to be a Federal Government Site.”

R W.
4/5/19

This organization is terrible at providing the service that they represent. Spent several days trying to obtain an EIN number. Each conversation they said they would get back to me. After 4 days they finally got back to me explaining that nothing could be done until Monday. This after their site advertised that they could get it to me the same day. When I asked for refund they returned only half of my payment. My advice is make sure you are connected directly to IRS or SS as the need may be. Regrettable. Representative unduly surly. Stay away.

Reviews (727)

Rating

Timeframe

Other

Reviews that mention popular keywords

security card (15) security office (13)
Thumbnail of user davids1758
1 review
1 helpful vote
August 16th, 2018

Very helpful. Easy to use site. I received my results fast. They live up to everything they promise and I got my results in less than one hour! I looked at other sites and they wanted more money or wouldn't accept an American Express credit card. I would recommend to anyone who is in a rush to pay the extra price to have the reassurance that you will get your number in a timely fashion. I really don't understand the negative reviews because the site was easy to utilize and delivered what it promised within the hour.

Service
Value
Shipping
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Thumbnail of user rw316
1 review
3 helpful votes
April 5th, 2019

This organization is terrible at providing the service that they represent. Spent several days trying to obtain an EIN number. Each conversation they said they would get back to me. After 4 days they finally got back to me explaining that nothing could be done until Monday. This after their site advertised that they could get it to me the same day. When I asked for refund they returned only half of my payment. My advice is make sure you are connected directly to IRS or SS as the need may be. Regrettable. Representative unduly surly. Stay away.

Thumbnail of user idiasm
1 review
0 helpful votes
June 13th, 2016
Verified purchase

It was great. Quick, fast and easy. Application was easy to complete and follow.

Thumbnail of user debram46
1 review
0 helpful votes
March 23rd, 2016
Verified purchase

Getting tax ID process is easy, but there was no mention of Dee before starting application. That should be mention up front.

Thumbnail of user carriew19
Carrie W. – GovSimplified Rep

Debra M.,

Our Services & Pricing menu appears on our landing page beside our Terms and Conditions, Privacy Policy and Frequently Asked Questions. We apologize if at the time of your visit our pricing options were not clear to you. We thank you for allowing us to assist you and if you have any additional questions please feel free to contact us at 888-629-9001.

Thumbnail of user jeffreym192
1 review
0 helpful votes
September 4th, 2018

I had to call Simplified gov to get a better understand on how and should the trust I am applying for. I was handled by someone named Daniel. With patience he explained to me several times what type of trust I needed to set up. Then I had a problem with my email coming through to me and he called me back several times until I was able to complete the whole process. Excellent service!

Thumbnail of user stevec617
1 review
1 helpful vote
May 21st, 2019

This organization is terrible at providing the service that they represent. Spent several days trying to get this accomplished. Each conversation they said they would get back to me. Originally offered SS card by E-mail immediately. After 4 days they finally got back to me explaining that nothing could be done and the process takes two weeks. This after their site advertised that they could get it to me the same day. When I asked for refund they returned only half of my payment. My advice is make sure you are connected directly to IRS or SS as the need may be. Regrettable. Representative unduly surly. Stay away.

Thumbnail of user jocletaw
1 review
0 helpful votes
August 27th, 2018

They were very helpful in guiding me to get my EIN within the hour. Thanks, I'll give 'em *****. The only thing that would make me happier is if those two wonderful people who helped me would buy my cookbook, "Make 'Em Think You Can Cook" because part of the proceeds will also go to help the Special Olympics. Thanks again;
JoCleta W

Thumbnail of user nicolasc36
1 review
0 helpful votes
April 17th, 2018

Very easy to use the company for my tax ID. Very helpful and informative online program. I would recommend this website if anyone asks. Thanks

Thumbnail of user constanceg20
1 review
1 helpful vote
July 22nd, 2018

Great customer service! Ana was especially super great in helping me obtain my EIN number. I would highly recommend. Thank you ever so much!

Thumbnail of user patk28
1 review
0 helpful votes
March 10th, 2016
Verified purchase

Fair, waiting time wasn't that long to get my EIN number

Thumbnail of user robertl99
1 review
8 helpful votes
September 18th, 2014

Gave the impression that they were the gov. Paid $147 to go through the same process I would have gone through at the IRS' site to get an EIN. The only difference is the IRS charges nothing. They were almost as quick as the IRS.

After prolonged discussion, they refunded my full application fee. CSR rep stayed polite and friendly throughout.

Thumbnail of user carriew19
Carrie W. – GovSimplified Rep

We are glad that we were able to address your concerns. Here at Govsimplified, we strive to make the process as quick and hassle free as possible. As with the IRS directly, it can be a long and tedious process. We are committed to 100% customer satisfaction. Once again, thank you for allowing the opportunity to address your concerns and resolve this manner sufficiently. If we could be of any assistance in the future do not hesitate to contact us at support@govsimplified.com or call us at 888-629-9001. Our offices are open Monday-Friday 09:00 AM- 07:00 PM EST.

Thumbnail of user lindab473
1 review
0 helpful votes
April 19th, 2018

You make a process that would scare most people and turn it into simple steps and help is always there if needed.

Thanks

Thumbnail of user jenniferm476
1 review
0 helpful votes
February 28th, 2018

Very fast, easy, all questions were answered in a timely manner. Thank you so much for all the help

Thumbnail of user sl519
1 review
0 helpful votes
April 19th, 2018

Really quick and easy. Received the number within a couple of hours. Easy to complete on-line form. User friendly.

Thumbnail of user gilbertb26
1 review
3 helpful votes
January 13th, 2015

In my opinion, this has been an easy process so far.
Thank you

Thumbnail of user dwighta13
1 review
0 helpful votes
June 30th, 2016
Verified purchase

Easy site to negotiate and my application was processed within 24 hours. However, it did cost more than I thought it would be or should be.

Thumbnail of user lisar542
1 review
2 helpful votes
February 20th, 2019

Their website is misleading. It led me to believe that it was a government website where I could apply for a replacement card. They don't tell you that they are not affiliated with SSA until the end of the process, when it is too late to cancel your order. I realized this about 10 minutes after completing the process. I then called the company for a refund, and was told I would get only a partial refund as I was past the time limit. I said "I just completed the form not FIVE minutes ago!" I am supposedly being issued a full refund. We will see. This is robbery.

Thumbnail of user tillk
1 review
2 helpful votes
January 15th, 2019

Since getting a replacement SS card is free, they charge unsuspecting customers (like me) upward of $37 to send a PDF page that can be downloaded from the *real* Social Security government website for free... all you get, in essence, is a pre-paid USPS label.

Despicable! I hope I can get my money back.

Tip for consumers:
They pose as a government institution that will help you get a replacement Social Security card for a fee of either $37 or $93, but fail to inform you that the Social Security Office replaces cards for free. And in the process collect all of your most sensitive data. How are they allowed to do this?!

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Thumbnail of user carriew19
Carrie W. – GovSimplified Rep

We understand that the customer is unhappy with the service and we would like to apologize for any inconvenience caused. We realize how frustrating a situation like that can be and we are currently working to make it right.

We have clearly mentioned on our website that “GovSimplified is a private entity and is not affiliated with or endorsed by the SSA.
The Social Security Administration provides free social security forms and assistance.

After reviewing the records, we found that the customer has applied for SSN card replacement on Jan 15,2019 and customer has also contacted our customer service to cancel the service. We have explained the customer why we charge also, We have informed the customer that he can use the service anytime and we have offered 50% discount customer agreed and we have issued the refund of $18.50

Since the customer is not satisfied we would issue the remaining refund of $18.50 back to his card on file.

Refunds are made to the source of the original payment, and processing generally takes 4 to 5 business days. Please contact your bank or credit card company directly to inquire as to when you can expect this refund to show up in your account.

We would also like to inform you that we will take extra measures to make sure that such errors don't happen again in the future.

We apologize again for the inconvenience.

Thumbnail of user jeaninek10
1 review
1 helpful vote
August 28th, 2019

I have read all the 1 star reviews and agree with all of them! I even called them scammers on the phone when I called to ask for a refund. Shame on me for trusting a site that looked like a government site. I will always read the fine print from here on out. I was told the supervisor would call me back but after reading some of the reviews I will not hold my breath. DON"T DO IT!

Thumbnail of user maryb148
1 review
2 helpful votes
January 13th, 2015

This process was simple and easy! Idea number was to me with in a hour'nn

Thumbnail of user adamj123
1 review
0 helpful votes
February 23rd, 2018

Got My Tax ID Number In Just A Couple Of Hours! Money Well Spent, You Will Not Be Disappointed! I Hope This Is All I Need!

Thumbnail of user deloresf1
2 reviews
0 helpful votes
February 11th, 2015

The representative completed the application over the phone wrong and now it's up to me to correct information with IRS which I think they should be responsible for correcting.

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Thumbnail of user carriew19
Carrie W. – GovSimplified Rep

We would love to be able to address this issue with you. However, we are unable to pull up your application based off the information provided. Typically, any changes that need to be made after the EIN is allocated must be confirmed in writing with the IRS.
Please contact us directly so that we may assist you with this matter. Email us at support@govsimplified.com or give us a call at (888) 629-9001. Our offices are open Monday-Friday 09:00AM-07:00PM EST.

Thumbnail of user francinec18
1 review
3 helpful votes
July 2nd, 2018

As most we live busy lives. This website was to save time and a trip down to the Social Security office. Talked with a representative even thinking this would be better (Diana Bell) Paid $97 when its FREE people! Just for me to still have to Fill in information. And then still proceed down to Social Security with Evidence of Identity (Drivers Lic, Passport etc) No copies excepted through the mail. Go early and just wait on the line.

Thumbnail of user louist32
1 review
0 helpful votes
February 28th, 2018

I didn't know who to refer to for my company registration and God took me straight to GovSimplified. I was to have my EIN # in just a couple of hours. Everything was done. Unbelievable! I will encourage sincerely any one out there. You won't be disappointed.

Thumbnail of user annr45
1 review
0 helpful votes
August 9th, 2016
Verified purchase

The two people that help me was very nice and helpful to me

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Thumbnail of user carriew19
Carrie W.

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