• GoodRx

GoodRx

Overview

GoodRx has a rating of 2.16 stars from 603 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about GoodRx most frequently mention customer service, coupon price, and discount card problems. GoodRx ranks 358th among Coupons sites.

  • Service
    72
  • Value
    73
  • Shipping
    18
  • Returns
    18
  • Quality
    54

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 15%
Positive
6
Neutral
1
Negative
33
24
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Disappointed in the service as the coupon price was not honored and no one called to follow up.
  • I have been in an endless loop of the worst customer service I've ever had in my life.
How would you rate GoodRx?
Top Positive Review

“Love GoodRX - keep it up!”

Avin A.
10/30/23

Not sure why so many negative reviews - so far I had only great experience with goodrx. Best prices, better price than my insurance can provide. This is a steal!

Top Critical Review

“The worst customer service I've ever experienced.”

Kent M.
2/22/24

To save money, GoodRx uses people from non-English speaking countries to work their call centers. They did not understand my basic questions and give guidance that was simply incorrect -- a true lack of training and incompetence. Also, GoodRx advertises special one-time pricing that simple isn't accurate. Please don't trust this company with your medication. I ended talking to my pharmacy (CVS) and they had their own discount plan which was cheaper. Thanks for nothing, BadRX!

Reviews (603)

Rating

Timeframe

Other

Reviews that mention popular keywords

coupon price (25) customer service (33)
Thumbnail of user kentm233
1 review
2 helpful votes
February 22nd, 2024

To save money, GoodRx uses people from non-English speaking countries to work their call centers. They did not understand my basic questions and give guidance that was simply incorrect -- a true lack of training and incompetence. Also, GoodRx advertises special one-time pricing that simple isn't accurate. Please don't trust this company with your medication. I ended talking to my pharmacy (CVS) and they had their own discount plan which was cheaper. Thanks for nothing, BadRX!

Service
Value
Quality
Thumbnail of user tamig126
1 review
0 helpful votes
March 15th, 2024

I have had issues with their app for some time now so I called customer service and got Brenda. She's obviously helping others or chatting with her peers because she keeps muting the call. Got nothing fixed. My logins work on their website but not their app. I tried to talk to her and still muted and she never talked to me anymore. I could tell I was muted. Hello...hello? So I hung up. Why would I ever want to pay anything for this service?

Thumbnail of user douglash20
GoodRx R. – GoodRx Rep

Hello Tami, we are sorry to hear about the negative experience you had with our customer service team. We would like to investigate this and your initial issue further. We will be reaching out for more information via, SiteJabber; please be sure to include your full name and the email attached to your account so we can locate you in our system.

Thumbnail of user avina5
1 review
0 helpful votes
October 30th, 2023

Not sure why so many negative reviews - so far I had only great experience with goodrx. Best prices, better price than my insurance can provide. This is a steal!

Thumbnail of user douglash20
GoodRx R. – GoodRx Rep

We appreciate your review, Avin!

Thumbnail of user stevenl2131
1 review
1 helpful vote
March 10th, 2024

This scam site, probably out of India, cited me a price for a medication of $89. When they said "order the prescription" at any number of pharmacies, they said the price is normally $******* but they "discounted" it to $*******! Are they kidding? Are they for real? No one pays $******* for a medication. I told them I wasn't buying a car, cancelled my membership and demanded my money back from their "care team." They refunded the money but they are complete scam artists. Don't give them ANY credit card information! These people are crazy with their phony coupons. Avoid them at all costs.

Thumbnail of user douglash20
GoodRx R. – GoodRx Rep

We're really terribly sorry to hear that your GoodRx Care experience was not the best Steven. Our service is limited to certain prescriptions we are able to fill via telehealth. We do offer a 100% Satisfaction Guarantee and would be happy discuss your appointment. Please send us a message through your GoodRx Care account, and we'll be more than happy to help. https://goodrx.co/3R1EDOp

Thumbnail of user erinnec
1 review
0 helpful votes
March 3rd, 2023
Verified purchase

I would recommend Good Rx to anyone and everyone who needs medical help after hours of normal businesses. I would even choose this over most medical experiences during typical business hours to be honest. Quick. Easy. Affordable. Plus they checked in on me after which I didn't expect. I love that the staff is knowledgeable and caring. I wish I could give them more stars! I recommend be careful and pay attention when selecting how you rate your experience after your visit as I assumed it would show the ratings in ascending order not descending order and inadvertently clicked on the worst option where I had wanted to give them the best rating possible. Definitely will use this service again.

Tip for consumers:
Anyone who needs medical assistance after normal operating hours or anyone who has anxiety about seeing doctors face to face. I'm not sure how much they can diagnose but I noticed a long list of other ailments.

Products used:
Antibiotics

Service
Value
Quality
Thumbnail of user douglash20
GoodRx R. – GoodRx Rep

Hello Erinne! We are so glad you enjoyed your GoodRx Care experience. If you find you need further assistance with from GoodRx Care please message us through our app messenger. We are available Monday through Friday from 6am to 7pm PST, but response times may take longer outside of our normal business hours. We hope you are doing well and wish you a swift recovery!

Thumbnail of user garywithers1
1 review
1 helpful vote
September 25th, 2023

I was very skeptical about this in the beginning. The wife and I lost our insurance, so we thought we would give it a try because we needed a discount on our meds while waiting for the new insurance to kick in. To my surprise, I saved just over $250 on one medication by comparing prices at different pharmacies. It definitely saves a considerable amount of money when you don't have insurance. I would recommend this for anyone who doesn't have insurance. I never give 5 stars, nothing is perfect.

Thumbnail of user douglash20
GoodRx R. – GoodRx Rep

Way to be your own advocate and finding savings for you and your wife, Gary! We're are very happy to hear we were able to help you save.

Thumbnail of user nicoleg1623
1 review
0 helpful votes
January 5th, 2024

Coupon was not the price indicated paid more! False advertisement! Pharmacist mentioned that happens a lot.

Products used:
Medicine

Value
Thumbnail of user douglash20
GoodRx R. – GoodRx Rep

Hi there Nicole, the price you see on the coupon is the price you should expect to pay. Please give us a call so we may investigate this discrepancy. We can be reached at 888-799-2553, Monday through Sunday from 6am to 9pm CT.

Thumbnail of user brianfisheri
2 reviews
0 helpful votes
September 30th, 2023

Sildenafil- 50mg, 30 tablets $12.26...i used Roman, Lemonaide, Myfriday plan and didnt realize how ripped off i was getting. From $100+ to $12.26. Amazing

Room for improvement - update pharmacy list on website, to eliminate
the ones that do not participate.

4.75 rating

Tip for consumers:
the less than $13 price blows away all other Viagra rip-off websites

ROMAN
LEMONAIDE
HIMS
MYFRIDAYPLAN

Products used:
sildenafil 5o mg so pills

Service
Value
Quality
Thumbnail of user douglash20
GoodRx R. – GoodRx Rep

Hi there Brian, we think it's great you were able to find prescription savings with GoodRx! However, if a pharmacy is listed on our site they should be accepting GoodRx coupons. If this is not the case please give us a call, we'd be happy to help! We can be reached at 888-799-2553, Monday through Sunday from 6am to 9pm CT.

Thumbnail of user krishana13196
1 review
1 helpful vote
June 16th, 2023

I took advantage of Goodrx after being dropped from my parents' insurance. I have the Gold Rx plan. My only criticism is I pay monthly for the GoodRx plan, but when I need a telehealth appointment, I have to pay $19 for the consultation. I wish gold rx users didn't have to pay the $19 and just got free consults and discounted meds. All in all, it's helped me stay healthy and is relatively fast in responses and prescriptions. I highly recommend.

Thumbnail of user douglash20
GoodRx R. – GoodRx Rep

We appreciate your kind words and feedback, Krishana!

Thumbnail of user suec1024
1 review
0 helpful votes
December 28th, 2023

This company has completely sketchy and non transparent business practices, I have just spent 2 days trying to get a coupon honored at my local Walgreens (despite the epic misdirection from Good Rx trying to assert this is a problem with matching the coupon to the pharmacy to the 'exact prescription') when i managed to speak to the Walgreens manager they proceeded to tell me this is a constant problem with Good Rx, they have misleading coupons which absolutely do not need to be honored by the pharmacy and they use any number of litigious and small print carve outs. I am disgusted. Having paid $49 for a prescription itself (and then being told they could only prescribe a 20g not a 90g as requested - clearly to force repeat visits and $49 payments) I now cannot even get the coupon honored. And don't bother trying to get anyone on the phone to complain about the service, they carefully construct their site and contact options to only have IM chat windows (with no live service) and likely these bots just repeat endless cycle of 'check your coupon'. Its infuriating and appalling. AVOID these people.

Service
Value
Quality
Thumbnail of user douglash20
GoodRx R. – GoodRx Rep

Hello Sue, we apologize for your negative GoodRx experience. We'd be happy to provide you with assistance while you're at the pharmacy, please give us a call! We can be reached at 888-799-2553, Monday through Sunday from 6am to 9pm CT.

We would be happy to look into your GoodRx Care appointments or issue a refund as a part of out 100% Satisfaction Guarantee. For GoodRx Care assistance please reach out to us via our message center, so our team can provide you with assistance. https://goodrx.co/3R1EDOp Please note that it may take up to 4 hours to receive a response during normal business hours, Mon-Fri 6AM - 7PM PST, and 8 hours outside of normal business hours.

Thumbnail of user assasadfrdf
1 review
1 helpful vote
November 4th, 2023

The prices are not that accurate and people get so upset at the pharmacy staff whom have nothing to do with the prices.

Thumbnail of user douglash20
GoodRx R. – GoodRx Rep

Hello! The prices you see online are the prices you should expect to pay; if you ever notice a price discrepancy, please give us a call. We'd be happy to speak with the pharmacy on your behalf. We can be reached at 888-799-2553, Monday through Sunday from 6am to 9pm CT.

Thumbnail of user bryann339
1 review
0 helpful votes
March 15th, 2024

As of 1/1/2024 they are not accepted at the CVS I just went to. Even though they claimed they had my medication there for $118 via GoodRx this was not the case. CVS wanted to charge $279 - sorry not going to pay that.

Thumbnail of user douglash20
GoodRx R. – GoodRx Rep

Hi there Bryan, we would like to apologize for the difficulties while at the pharmacy. Please give us a call so we may provide you with assistance, our team would be happy to speak with the pharmacy on your behalf! We can be reached at 888-799-2553, Monday through Sunday from 6am to 9pm CT.

Thumbnail of user naa19
1 review
3 helpful votes
June 6th, 2022
Verified purchase

Wow, the whole process was smooth and fast. I absolutely loved that I didn't have to go and pay $180 at walk in, but at the comfort of my home answered all questions on their website, paid $40 and had my prescription quickly, I am super impressed. On top of it, used their coupon for the prescribed medication and instead of $44 it after the coupon it cost me $11. I am very impressed with their website and quality of service.

Thumbnail of user douglash20
GoodRx R. – GoodRx Rep

Hi Na! We're glad our Care team was able to help and get you the treatment you needed. Thanks for trusting in us with your healthcare needs!

Thumbnail of user edwinb256
1 review
2 helpful votes
February 21st, 2023
Verified purchase

I setup an appointment for a medication I have been prescribed by my primary health doctor in the past. Thought I could save myself a Dr visit. Explained my symptoms and within 30 seconds for a reply that I should just go to my primary physician. It was clearly a copy pasted message. After that got no response until the next day someone telling me they were sorry. Terrible experience, do not waste your time or money

Products used:
None

Thumbnail of user douglash20
GoodRx R. – GoodRx Rep

We're sorry to hear that your GoodRx Care appointment wasn't the best, Edwin. Sometimes our providers feel the best care you can receive is from an in-person provider. Additionally, our refill service is limited to certain prescriptions our providers are able to refill via telehealth. We do offer a 100% Satisfaction Guarantee and would be happy to refund your visit fee. Please give us a call at 415-237-1378 or send us a message through your GoodRx Care account, and we’ll be more than happy to help.

Thumbnail of user mwreno57
2 reviews
0 helpful votes
November 14th, 2023

Good Rx shows prices offered by pharmacys that they will not honor. I have tried using Good Rx 3 time in the past couple years. The latest one today at Raleys. Good Rx had a price and coupon number but Raleys said thier company policy will not let them sell that drug at Good Rx prices. Why would Good Rx show a drug listed at a certain price at one pharmacy when they have no way of knowing what the pharmacy will charge you. This is false advertising in my opinion and very misleading. I will not waist any more of my time with Good Rx. SCAMMM

Thumbnail of user douglash20
GoodRx R. – GoodRx Rep

Hello Michael, the price you see on your GoodRx coupon is the price you should expect to pay. If you are ever charged more please give us a call; we'd be happy to speak with the pharmacy on your behalf. We can be reached at 888-799-2553, Monday through Sunday from 6am to 9pm CT.

Thumbnail of user rachelb1411
1 review
0 helpful votes
January 28th, 2023
Verified purchase

Without GoodRX, I would be paying $330-$400+ a month for prescription for my German Shepherd. With GoodRX, I currently pay under $90. Previously, it was $130. Still way less compared to regular cost, which I payed before knowing about GoodRX. Thank you GoodRx for helping me take care of my beloved dog who protects me!

Thumbnail of user douglash20
GoodRx R. – GoodRx Rep

Those are amazing savings Rachel! Thank you for letting us provide you with assistance and savings for you and your pup. We hope both of you are doing well!

Thumbnail of user tomaszs22
1 review
1 helpful vote
September 19th, 2023
Verified purchase

They'll take advantage of you any way they can...they advertise one price on Google search, in my case 30pills for $18.70. Then you go through very unclear process of answering few questions and all of a sudden I'm already charged $49 - just for automatic chat. Then I pick up my prescription and it's another $48 for 12 pills. Nurses on the chat have no idea about pills quantity and dosages.
In short what I thought would be convenient way to get around 36 pills of my medication for around $20 according to their advertising turned into 12 pills worth $97...
Never again!

Service
Value
Thumbnail of user douglash20
GoodRx R. – GoodRx Rep

We're sorry you've had a negative experience with GoodRx Care, Tomasz; we would like to investigate this further. Please send us a message through your GoodRx Care account and we'll be happy to help. We are available Monday through Friday from 6am to 7pm PST, and have delayed hours on the weekend. Please keep in mind, it is not a live chat, and someone will respond as soon as possible.

Thumbnail of user josee416
1 review
2 helpful votes
February 2nd, 2023
Verified purchase

I got the gold subscription and decided to do an online medication refill since I need it bad since I'm working nights for a month. Asked me about my symptoms and didn't ask anything eles she went straight to me having to go to er or urgent care. I've gone before for blood pressure and I don't feel anything. So I ended wasting money on top of not getting my prescription refilled when I really needed it.

Service
Value
Quality
Thumbnail of user douglash20
GoodRx R. – GoodRx Rep

We’re really sorry to hear that your GoodRx Care experience was not the best, Jose. Sometimes our providers feel the best care you can receive is from an in-person provider. We do offer a 100% Satisfaction Guarantee and would be happy to refund your visit fee. Please give us a call at 415-237-1378 or send us a message through our message center and we'll be more than happy to help.

Thumbnail of user carln314
1 review
0 helpful votes
September 12th, 2023

Signed up for GoodRx gold at $9.99/mo and Gold home delivery of prescription for $12.40. $2.40 more the Walmart, but no waiting in line so worth it. Last thru 3 automatic refills then without notice billed $86.40 for same meds. If you go to pharmacy you can decline prescription if too expensive. GoodRx charges beforehand, so no opportunity to decline. Moving to Amazon.

Thumbnail of user douglash20
GoodRx R. – GoodRx Rep

We understand your frustration and confusion, Carl, and would be happy to look into this. Please give us a call so we may begin our investigation. We can be reached at 888-799-2553, Monday through Sunday from 6am to 9pm CT.

Thumbnail of user haejin0329
1 review
2 helpful votes
June 30th, 2023

A doctor asks me a stupid question even though I did provide an answer in my initial questionnaire and because of that they were taking forever to get back to me when I needed help right away! This is a fraud where they take advantage of your money and time, because you have to pay upfront, when you desperately need help. It is a message system, not a real time chat so you have to wait until a doctor responses to you. It is a total disaster. Do not use them and waste your money.

Tip for consumers:
Do not use this site. It is a fraud.

Service
Value
Shipping
Returns
Quality
Thumbnail of user douglash20
GoodRx R. – GoodRx Rep

We understand your frustrations and appreciate your patience, Jessica! We can of course look into this for you or issue a refund as part of our 100% Satisfaction Guarantee; please send us a message through your GoodRx Care account and we'll be happy to help. As you know our GoodRx Care message center is not a live chat. It may take up to 4 hours to receive a response during normal business hours, Mon-Fri 6AM - 7PM PST, and 8 hours outside of normal business hours.

Thumbnail of user jewelsh4
1 review
1 helpful vote
August 31st, 2023

This would've been my third year using GoodRx. Ive had nothing but problems every time I use them. I've had this prescription prescribed to me by THEM the last two years. Mind you I've been on this medication for 8 years. I've had migraines my whole life and more from my concussions. I see a neurologist for that. Never EVER did they say I can't take my medicine due to migraines. GoodRx randomly decided they couldn't give me my prescription because "I get migraines." Such a long process for absolutely nothing but stress. Let alone the endless loop I had working with customer service. Horrible. I will never use them again.

Products used:
GoodRx App for medication refill.

Thumbnail of user douglash20
GoodRx R. – GoodRx Rep

We're sorry you had a negative experience with GoodRx Care, Jewels. We can of course look into this for you or issue a refund as part of our 100% Satisfaction Guarantee. We have reached out via SiteJabber for more information so that we may find your appointment in our system. Please reply to that request iwth your full name and the email address used for your appointment, so we may begin our investigation as soon as possible.

Thumbnail of user dougw101
1 review
10 helpful votes
May 16th, 2018

I own 2 pharmacies, I understand the pricing of generic medications. If Good RX is saving you tons of money (which it may) you need to find a new pharmacy that isn't ripping you off. Look for independently owned stores. They have the power to change prices and are usually going to give you a fair price and not charge you $150 over the cost of the med, which is what happens when you see a big price drop from Good Rx. Why not find a pharmacy that will give you a fair price from the start? I'd love to hear from you, I'll give you a quote and let you know my cost of the med your inquiring about so you can get an idea of what a good price is. I'm tired of these stupid games.

Thumbnail of user douglash20
GoodRx R. – GoodRx Rep

Thanks for the feedback.

Thumbnail of user brianh1896
4 reviews
24 helpful votes
January 5th, 2023
Verified purchase

I made an appointment with GoodRx care and had an appointment with Ashley Calta. Ashley is the worst kind of nurse, where she completely ignored the information I provided and maliciously ended the meeting in blatant violation of NV law. She actively committed wire fraud and medical malpractice during the call and refused to prescribe the medication I needed as part of a routine refill after moving states. She acted with direct malice in making an inaccurate diagnosis to prevent me from receiving my medication. Ms. Calta is a horrible nurse and a horrible person. I would certainly not advise using GoodRx Care.

Thumbnail of user douglash20
GoodRx R. – GoodRx Rep

We're sorry to hear that you did not have a positive experience during your GoodRx Care visit, Brian. Per your request, we have issued a refund for the full amount of the visit -- it may take 5-10 business days to reflect in your account. While we cannot comment on your specific course of treatment in such a forum due to privacy concerns, know that we take customer satisfaction very seriously. The providers on GoodRx Care adhere to acceptable standards of professional care and judgment when it comes to treating patients, and, ultimately, not all conditions/refills can be issued depending on the circumstances and the healthcare professional's judgment.

Thumbnail of user philupm
1 review
1 helpful vote
May 5th, 2020

They are legit, I thought that having no esurancenecneednce would be bul$#*!ueurcnance but its all goodie in the god damn hoodie velvlt. VELT i sell so many drugs more because of them CXO CXO cozoaci iniewen i got you bro $#*! yeah

Thumbnail of user rachellew69
1 review
2 helpful votes
March 18th, 2023

4-2-days,I tried to use their site.I gave up, went to another site, got my script that was badly needed within and hour. It seems that Good RX has a cut off of age when treating you.If your insurance is Medicare & a supplementary, under the bus you go! Should change their name, hardly good at all,,,,,This was for online medical help...

Tip for consumers:
Forget Good RX onsite medical for doctor, if you're over 65 they don't want to know you.

Products used:
I went to another Onsite Doctor to get my script.

Thumbnail of user douglash20
GoodRx R. – GoodRx Rep

We’re terribly sorry to hear that your GoodRx Care experience was not the best Rachelle. Sometimes our providers feel the best care you can receive is from an in-person provider. We do offer a 100% Satisfaction Guarantee and would be happy to refund your visit fee. Please send us a message through our message center and we'll be more than happy to help.

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***If you have a question for GoodRx or an issue you'd like help with, PLEASE DO NOT POST IT HERE PLEASE. This website has no relationship with GoodRx and we do not regularly monitor it. Also, we find that customers who post questions and reviews here never respond when we reach out.***

***We have amazing customer care service professionals waiting to help - just email help@goodrx.com and we'll get back quickly. Our goal is to help all Americans afford their prescriptions, and we want you to have a good experience.***

Company Representative

Thumbnail of user douglash20
GoodRx R.
Typically responds within 2 days

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2.2
603 reviews
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