Goggles4u

I had purchased from them in the past without any issues. Fast forward 3 years and all 3 glasses I purchased were bad - my optometrist confirmed this. I contacted them and after going back and forth for weeks I ordered higher end polycarbonate lenses and better frames. Once again I was disappointed and cannot use them. I now have 6 pairs to donate. Don't waste your money.

I ordered a pair of glasses and immediately noticed they did not fit well and were of poor quality. The glasses were falling off my face. Frame could not be adjusted at all.

Asked the company for a refund and they kept insisting I pick out a new frame. I did not want to chance a new order being the same so I insisted on a refund which they say they are giving.

The straw that turned me dead set against gettin another pair was the face that when I went to bend over and pick something off the floor, the glasses fell off my face and the lens chipped off a piece and fell off and the frame broke in half. Now that's some poor quality.

No way was I taking a chance on another pair to have the same thing happen.

I won't be buying from them again they say hassle free return bunch of crap. They don't offer a prepaid shipping label to return nothing in the policy says I have to pay to return the lenses are defective and I just want to send them back and get a refund most online glasses places give you a prepaid return label. Very unhappy

Unfortunately I cannot review the product because I've yet to receive anything. I placed my order 2/18 and as of today, 4/18, I've still not received my glasses ("stuck in customs", apparently..."order has been remade", apparently...). On 4/12, my most recent contact with customer service, I was told my order would arrive at their US center in 24-48 hours, then be shipped out to me. Six days later and still no shipping notification. So while they may (?) produce good glasses and the price is certainly great, knowing there is constantly a 100% chance your order could get stuck in customs and never arrive pretty well negates everything else. I'm at a point where I'm going to give it until morning of 4/22 and then just process a chargeback with my bank. Disappointing.

The last time I placed an order for glasses, the both rx's was made wrong. I called and was told I would get a credit for 2 glasses the next time I placed an order.( with no exp. Date) When I decided to order my glasses, I was told I already received my credit. I Did Not. I spoke to a supervisor and was told there is nothing on file as of today. He didn't even care that I was going to leave this negative feedback. Beware. If you have a problem with the order, your out of luck and money. It's terrible!

I'm in the process of getting my item. Goggles 4u says it's part of a shipment being shipped from overseas. What? China? C'mon, I didn't sign up for this. When all is said an done, my purchase could take 4weeks to get to me. Ridiculous, never again... Tom

I love there glasses but I ordered them on Wednesday and it said 10-12 days but then I get an email on Friday night saying now it's 10-12 days I swear there glasses are amazing but shipping messed up.

The frames can be hit or miss, but over all I have been super happy with my 8 or 9 orders. Glasses that would cost $80.00 or more from Zenni are $40.00. The one issue I did have was taken care of, they issued a credit for equal value so I could order something else. Shipping transit times are a little long, but that's because I pay the minimum shipping. If you need them quicker, pay a little extra.

How in the hell do you create the lense prescription upside-down and not think someone would notice...other than being a sketchy $#*! outfit!
Enjoy my hard earned money. Lesson learned.

Copy of communication with the seller:

Steve
There is a very serious design flaw with your product.
I ordered expensive prescription glasses with every added cost option.
They remained in the case YOU sent them to me in, as backup.
On Friday I needed then, took them out of the box and put them on.
They were unusable.

The coating cross-polymerized with the plasticizer used in the foam of the box you sent them to me in and crinkled.

These expensive glasses are thus rendered unusable.

I want a replacement.

Calling yielded zero results.

I am an Engineer in the medical device industry, it is very obvious what has happened here. It is not the first time plasticizers have migrated...all yo need to do is replace the glasses. Had I made the same error in my work, imprisonment and impoverishment would be likely.

When I first started shopping on goggles 4 you website probably 3 years ago the selection and quality of their glasses was very good for the prices. This past year and a half I have ordered some glasses and they broke within 3 months. I am a person who is not hard on glasses either.
Lately all of the glasses are made very cheap and they all look basically the same. Men's anyway.
Then they have these goofy models on TV making weird faces in order to promote their product. They're actually quite funny.
A few weeks ago I went to Baltimore MD to a flea market and purchased two pairs of frames. They were $5 for each pair. I went to my optometrist four lenses and the
Optometrist assistant couldn't believe that I only paid five bucks for them and she said they were the sturdiest most fashionable frames she had ever seen.
With that said I would rather purchase my frames from now on at a flea market over goggles for U. That again, is because of the poor quality and limited styles.

I used this company every year (SPENDING AT LEAST SEVERAL HUNDRED DOLLARS EACH TIME NORMALLY) for about 5 years with no problem. NOW THIS YEAR 2024...GARBAGE! COMPLETE RUN AROUND THIS TIME. I ordered my glasses as usual (however only ordered 1 pair this time to make sure the rx was correct 1st before ordering more), several days later received the usual it has been dispatched and may take 5-10 days to get to me, waited...waited...waited...12 days later still nothing. Contacted customer service via chat and they said it had been dispatched but it should be there soon. Day 19 still nothing, contacted customer service via chat, was told the item had not been dispatched yet. I replied with an emphatic WHAT? You sent me an email on Mar 27,2024 stating it had been dispatched and a week ago your rep said it had been dispatched. How is it now that it has NOT been dispatched. They responded with "well yeah it has been dispatched so it could take up to 21 days for you to get it". I responded with "hold up.u just said it had NOT been dispatched so which is it?", their response "u should get it in 21 days". My response "Ok so in 2 days, since it has already been 19 days, I will receive my package and if I dont I will get my money back:. Their response "Is there anything I can do to further assist you"? My response "Yeah, you can acknowledge what I just said to you". Their response...crickets chirping...their response...frogs croaking...chat ended. THIS will never happen again with Goggles4U. I will NEVER order from them again. I sent business their way and always stood up for them but now I have a taste of who they REALLY are and they are GARBAGE. Luckily my bank will reimburse me. DONT LET THIS HAPPEN TO YOU. BE KIND TO YOURSELF. DO NOT ORDER FROM THIS COMPANY.

Terrible glasses the nose pieces were hard and sharp on 2 pairs if glasses and bent the wrong way and cut your face. We asked for new softer ones and the said they dont have any. My husband cant read properly with his progressive lens and the doctor said he doesnt think they are progressive at all. Garbage glasses

Customer service stinks. No one returns emails can't get a hold of anybody on the phone. I have no clue if I got ripped off or what the deal is. If I could give a negative star I would so far.

Paid in full but was Shipped only part of my order. Told me rest of the order was out of stock. Never received the complete order. Now the want me to send a prescription. For READING GLASSES!

I have purchased there before and were okay with the results. But I just received a new order. It was a replacement for an order I received that was VERY LOW QUALITY! The frames were so wobbly that they wouldn't stay on my face. The replacement glasses were so small that they didn't fit. They were supposed to be XL. I contacted Darrly on the chat feature and basically was told "to bad". Remember, if you order from them to expect very low quality and the sizes are based on a Chinese face.

This is by far the worst online shopping experience buying eyeglasses. It's almost been a month. My order says shipped, but there is no shipping number and they can't provide one and I keep getting the same generic email again and again. They decided to refund my shipping of $5.95 but there's still no glasses and won't refund my purchase. Do NOT recommend.

Had my glasses since April 23, by September 23 the arm just fell off. I contacted their support chat to be told they only give a 15 day warranty. Not great after sales at all. Save your money and use another company.

I am happy with the quality of the classes and how they were represented on website. However everything was blurry. I have used this same prescription with other online eye glass companies with no issues. When I contacted them about replacement they said the needed original script! That was 8 months ago and I don't have it. I simple copy and pasted the script from my doctor's website. Bad customer service.

I ordered from this company in the past (2018), good glasses, still have them. Decided to order again - received glasses that provided blurry image and headache. When I called customer service I was told to ship them back (I need to pay for it), and they will send me a replacement. Replacement glasses arrived with similar problems. I asked to refund, shipped glasses back and received less than I paid.
I don't know what happened between 2018 and now, but I would not recommend this company to anyone.
Avoid, and order your glasses elsewhere

I have used direct glasses a few times and been pleasantly surprised at the quality etc so thought any competition would strive for the same but sadly not. My glasses looked OK but after only a short time the arm on one side just came away so I phoned Goggles for u who sent out a replacement pair very quickly but sad to say another arm has broken so I've reordered from glasses direct again and will not be using Goggles for u again.

I have ordered several pairs of glasses from here and they have all been great. Twice I had an issue due to my doctor, NOT Goggles4u but both times Goggles4u replaced my glasses for free. They didn't have to but they did. Their customer service is amazing and they always respond within just a few hours but most of the time a few minutes. I'm old so my prescriptions aren't basic. I have progressive lenses. I have astigmatism and bifocals so they aren't just basic glasses and I have never had an issue. The cost of their glasses compared to other places is ridiculously cheap and the sales they have are better than any I have seen. You just can't go wrong with this place. I'll admit I was skeptical in the beginning but now they are my go-to for all of my glasses.

I have bought many pairs of glasses from Goggles4u and was very satisfied till recently. All aspects of their service including shipping was very good. Although the glasses ordered are still reasonably priced and quality is good, but their shipping service has gone down considerably. Expect at least a month for glasses to be delivered which is twice long than what it used to take.