• Goedeker's

Goedeker's

Overview

Goedeker's has a rating of 2.75 stars from 301 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Goedeker's most frequently mention customer service, credit card, and tracking number problems. Goedeker's ranks 8th among Appliance sites.

  • Service
    41
  • Value
    34
  • Shipping
    38
  • Returns
    23
  • Quality
    24
56
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • I sent an email to customer service but no indication that the email had been received.
How would you rate Goedeker's?
Top Positive Review

“Very Satisfied!”

Mark M.
5/21/18

Pricing was very competitive. The order process went smooth. Delivery was very reasonable. Would definitely buy from again... Thank You!

Top Critical Review

“Incompetent. Run away.”

Daniel M.
3/15/22

I ordered a refrigerator in June which included installation and removal of the old one. I waited patiently for 10 months in order to schedule the delivery, and they hired a company that doesn't do removal or installation. Now I'm having a hell of a time finding a company to it. Had I not waited so long I would have cancelled the order as soon as I found out they messed it up. Don't use these people. They're incompetent.

Reviews (301)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (91)
Thumbnail of user danielm3303
1 review
0 helpful votes
March 15th, 2022
Verified purchase

I ordered a refrigerator in June which included installation and removal of the old one. I waited patiently for 10 months in order to schedule the delivery, and they hired a company that doesn't do removal or installation. Now I'm having a hell of a time finding a company to it. Had I not waited so long I would have cancelled the order as soon as I found out they messed it up. Don't use these people. They're incompetent.

Service
Value
Shipping
Returns
Quality
Thumbnail of user craigm684
1 review
1 helpful vote
April 28th, 2021
Verified purchase

We ordered a bed on September 10th, 2020. We have received no updates in over a month for our product. I have reached out over 15 times the past week and customer service has simply given up on me. This is the worst company I have personally ever dealt with. They charge upfront and do not offer support or resolve your issues. Take your business elsewhere. I am out $1,000 that was stolen from me by this company. Run as fast as you can away.

Tip for consumers:
Don't use it.

Products used:
Bed headboard footboard

Service
Value
Shipping
Returns
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Thumbnail of user tedj100
1 review
0 helpful votes
January 18th, 2022

Placed order on 12/28/2021 with Jack. I was told it was in stock. They say it has been picked up 1/8/22.
No one is able to give me Pro # or Bill of Lading # and they keep giving me the same info without anyway to confirm it was ever shipped. Shipper Odyssey Trucking has no record of anything.
Very disappointing and still waiting for return call from Jessica S. At Appliance Connections. Judy F and Naom B.

Service
Value
Shipping
Thumbnail of user danield1444
1 review
0 helpful votes
August 29th, 2021
Verified purchase

I ordered a sofa with an 8-12 week lead time 11 months ago, on Sept 29 2020. Today is August 29,2021. No sofa after numerous calls. They are blaming the carrier instead of finding or shipping me another. I've been more than patient and they only keep offering a refund. I don't want a refund, want the sofa you sold me a year ago, that's I've patiently waited on. This company is a joke. Order #*******235

Thumbnail of user sjd6
1 review
3 helpful votes
February 18th, 2021
Verified purchase

I don't typically write reviews, but the customer service was so poor I had to write. If I write every bit of my experience you won't read it. Basically, just remember that this place will not deliver when they say: they will not return calls: you will be on hold for more than 30 minutes before anyone speaks to you and then they get "disconnected" several times so you have to call back. The prices aren't that great and the service makes you want to run. I had to cancel my order for appliances after THREE MONTHS of waiting and lies! You have been warned!

Tip for consumers:
don't get lured in by the pretty photos and decent prices. The joy ends there.

Products used:
I canceled or returned everything due to the worst customer service in the world

Service
Value
Thumbnail of user tammyn6
2 reviews
13 helpful votes
May 24th, 2021
Verified purchase

I have called multiple times to the company service staff. Lots of promises and no follow through.
First thing, taxes charged twice - both at the line level and on the total. I called them about it and they said they would get back to me. After a month, an email saying sorry for the delay we'll get back to you and another week and nothing.
Second, I ordered and paid up front on 4/2/2021. I was told Deliver to warehouse on 5/19/2021 and delivery to use within 2 days. We are now past that window. On my account it says delivered to warehouse. When I called to ask delivery date, I was told it is not in the warehouse and maybe they will be in stock June 4. This is holding up our Certificate of occupancy required to move into our new house, because the gas company can not inspect for leaks with no stove.

Tip for consumers:
Don't buy from this site. I feel I have been scammed.

Products used:
Paid for Stove - never arrived

Service
Value
Shipping
Returns
Quality
Thumbnail of user johnb5992
1 review
2 helpful votes
December 19th, 2020

Purchased 4 Kitchen appliances. All items purchased were already on back-order and not available in the time frame given. Salesperson should have advised that items were on known back order so other choices could be made if desired. Once purchase is made, store where purchased from no longer available to discuss issues, must go through Goedeker's Customer Service department. Numerous failed call backs, 1.5-2 hours on hold to speak to someone.

Thumbnail of user richardz39
1 review
0 helpful votes
May 23rd, 2018

We were very pleased with our purchase. Everything was intact and unharmed. It was shipped faster than I expected. Thank You for your great service.

Thumbnail of user gerardr82
1 review
1 helpful vote
June 30th, 2022

I ordered a garbage disposal on June 20. Called on Friday June 24th to check the status of the order. Call was answered by "Appliance Connection", was told it would be on a truck Monday June 27. Called today June 30 was told they were waiting for the allocation department to process my credit card. I can not wait another - how long? - for the garbage disposer. I'll order it from a reputable company.

Service
Shipping
Thumbnail of user darinp48
1 review
0 helpful votes
February 14th, 2022

Purchased venta hood they shipped and won't pay shipping bill. I can't since it's their product and fed ex says that company hasn't paid bill so holding package. Been going on two weeks so far call everyday to be lied to again

Tip for consumers:
Please don’t use them

Products used:
Appliances

Service
Value
Shipping
Returns
Quality
Thumbnail of user harrietp12
1 review
1 helpful vote
March 30th, 2018

Recently replaced my old dishwasher with a Bosch. Soooo glad I did. Much roomier than my previous one. Does a great job cleaning my dishes and is extremely quiet. Also, Goedeker's has always done a great job with every purchase Ive made with them. They have the best prices, tax free, and free delivery. Highly recommend.

Thumbnail of user brianv630
1 review
0 helpful votes
May 2nd, 2022
Verified purchase

Recently purchased a GE microwave $464.00 delivery was delayed! Finally received it and it was damaged. It's hard to believe they ship it without any protection and you are responsible for shipping and insurance! TO RETURN. POOR CUSTOMER Service FOR Returns ((((((Buyer beware))))))) I will never forget!

Thumbnail of user johnm10044
1 review
1 helpful vote
June 28th, 2022
Verified purchase

We got a refrigerator online along with an entire set for the kitchen. The few hundred dollars price difference is not worth it trust me. Our refrigerator we ordered in July did not get delievered until February which we were very understanding about due to everything going on.
When it arrived it did not work but we did not know until April when we plugged it in at the new house (since we ordered as soon as we started building). Now it is almost July and we have not had a working refrigerator for nearly 3 months, we have contact them, and whirlpool and after 3 service calls with 2 repair companies we are waiting on another service call which is 5 weeks out to see if replacing parts will fix it or now - the entire sealed system is broken and will not cool.
Goedekers has been no help, they have no solution and no customer service. We have ask for a refund or replacement and keep getting the run around since they are waiting for the 1 year to expire. We also did not get our rebate they advertised since we did not have the serial numbers in time to apply for the rebate cut off. Just a pain after 13+ hours with customer service and 3 days waiting around at home 6 hrs each time for a repairmen still no working refrigerator. $4K+ metal paper weight in our kitchen for months.

Buy local so you can return or talk to someone - do not buy here

Service
Value
Shipping
Returns
Thumbnail of user cherylb224
1 review
0 helpful votes
May 11th, 2018

The website had the couch I wanted for half the price that other websites had it marked down to. The only website I know that doesn't charge tax, on top of free shipping! Hands down the best. The only thing is it was kind of hard to track my package, but it came in the time they estimated it. Thanks so much Geodeker's for helping me get that couch I really wanted for an affordable price!

Thumbnail of user nancyh1490
1 review
0 helpful votes
July 14th, 2021

I ordered a dresser and when the order was ready to be shipped noticed they had the wrong address. I tried no less than 10 times to get them to correct this. After a month, I was told I needed to pay additional shipping costs in order to receive my item because they shipped it to the wrong state. I tried to work with their customer service and ultimately had to cancel my order. I will never order anything through them again.

Shipping
Thumbnail of user toml335
1 review
0 helpful votes
April 19th, 2021

I ordered a wine refrigerator that was supposed to be in stock and was my credit card was charged $1,240.37 right away. I got an order confirmation but no other information. 3 weeks later, I sent numerous emails with no response. Then I called and was on hold for an hour and 20 minutes - no answer. Finally after going on a chat and waiting over 5 minutes between every response I got a comment that it is back ordered and they have no clue when it will come. They can't call the manufacturer to find out an approximate date. Trying to cancel after they floated on my money for a month and I am a month out with no information. First negative review I have written in 5 years.

Service
Value
Thumbnail of user pjm
2 reviews
1 helpful vote
June 1st, 2018

I order appliances online all the time for my rentals and had a great experience with Goedeker's recently. They have great prices and all the major brands. It arriced pretty quick. There was an issue on one and they resolved it really well. Very happy with them and plan on using them for my future flips.

Thumbnail of user erinm127
2 reviews
0 helpful votes
March 24th, 2018

I was thrilled to find my daughter's twin bed on Goedeker's because it was sold out everywhere! Ordering was a breeze and arrived quickly. I have nothing but good things to say about the company.

Thumbnail of user lacyh44
1 review
2 helpful votes
February 17th, 2021

I ordered a $10K fridge back in the beginning of October 2020. I have yet to receive it and they never call back or address my concerns. It was originally supposed to arrive on December 12, but the day came and went and no word. Now it is February 17 2021 and still cant get a call back or for anyone to just help me. They never respond on their chat box either. I wish I would have read the reviews prior!

Tip for consumers:
Don't.

Products used:
Fridge

Service
Value
Shipping
Thumbnail of user natashas383
1 review
0 helpful votes
August 5th, 2022
Verified purchase

I ordered a lot of furniture. A fabric Couch & Loveseat set; A leather sectional 3 piece plus an additional leather loveseat from the same set. The price was great, got delivered quickly. Upon delivery, the delivery people left all 6 large items, packaged in the driveway, asked to inspect the outside of the boxes. Did not want to wait for us to unpackage everything and inspect everything individually. The boxes themselves were intact and there was no visible damage. It took hours to unpackage them. One of the leather pieces-which was a loveseat, had a friction rub right on the front where the colored leather was rubbed off along with stitching; the fabric couch had what appeared to be a burn mark on the backside. The 3 piece sectional was way too big for our space. I contacted Goedekers the very next morning informing them of the 2 damaged items, and the request to return the wedge of the section (as its sold in individual pieces), and they refused to do anything saying it was signed off 'free and clear of damage'; they won't take the wedge back, and they no longer return my calls, emails, and when I call they don't help but say 'upper management is going to get back to you', its been over 2 months. This is the worst company I've ever dealt with!

Tip for consumers:
Don't waste your time ordering from this company, as they don't hold to their return/damage policy, and eventually stop responding to you

Products used:
Everything ordered except the wedge of the sectional.

Service
Value
Shipping
Returns
Quality
Thumbnail of user ther1342
1 review
0 helpful votes
March 24th, 2018

My oven was damaged during shipment and was not accepted. Goedeker was very responsive and refunded my money in a flash.

The delivery personnel were polite and understanding.

The dishwasher that was in the same order was fine and accepted.

I would recommend Goedeker to anyone and will shop there again in the future.

Thumbnail of user christined818
2 reviews
3 helpful votes
November 10th, 2020

The worst. Worse than Appliance Connection which Goedekers purchase. Kept calling and e-mailng them about "where is my dishwasher?", for 2 months, they kept lying and saying it came directly from Bosch. Yet, after weeks of trying to get tracking info I finally found out dishwasher was still in their warehouse. Then tried and tried to get my money back, no luck. Finally PayPal got it back in less than 24 hours. Shop local, unless you live in St. Louis.

Thumbnail of user heatherd107
1 review
0 helpful votes
April 1st, 2018

I am very pleased with Goedecker's! I shopped around for my appliances and am amazed by the money I saved. The delivery process was fast and simple. The range had a minor dent (where when put in place) you cannot notice. But they immediately credited me for the blemish. I would highly recommend to anyone!

Thumbnail of user daliab11
1 review
4 helpful votes
July 20th, 2020

Do not order from this company. They may deliver your product but they will not help whatsoever if you have any issues. I received a bed frame with a broken piece and haven't heard back after 3 emails, multiple calls on hold, and a month later. Not worth whatever you may be buying to deal with the stress of absolutely no customer service. What a disappointment.

Thumbnail of user johnv305
1 review
1 helpful vote
May 29th, 2018

Ordered on May 1 supposed to be in stock. Delayed 3 times. Arrived May 29.
Product was an excellent price, and arrived in good condition.

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Goedeker's Appliances and Furnishings is one of the largest independent retailers of home appliances, furnishings, mattresses, and plumbing supplies online today. Browse our huge selection of name brand products from GE, Samsung, Whirlpool, Bosch and m...

Company Representative

Thumbnail of user steveg20
Steve G.

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