• Orchard

Overview

Orchard has a rating of 4.41 stars from 697 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Orchard most frequently mention customer service, good condition, and new phone. Orchard ranks 1st among Iphone sites.

  • Service
    146
  • Value
    146
  • Shipping
    141
  • Returns
    52
  • Quality
    129
Positive reviews (last 12 months): 100%
Positive
3
Neutral
0
Negative
0
5
See all photos

What reviewers want you to know

Positive highlights

  • Great phone, great customer service, and great value!
  • Within two hours I was notified that it had been shipped and I got a Canada Post tracking number.

Critical highlights

No critical highlights yet

How would you rate Orchard?
Top Positive Review

“Quick, easy, honest”

Nate O.
10/7/23

I have used Orchard twice to sell my phone, they give me the highest price and make the process super easy.

Top Critical Review

“Misrepresented phone condition, unsatisfactory resolution”

North W.
5/15/22

I purchased a Samsung Galaxy S9 advertised to be in Like New condition, however, the phone Orchard provided had an angular scuff mark (see photo) on the centre of the screen beneath a cracked screen protector. Orchard had no replacement phone in stock and eventually agreed to refund the price differential between a phone in Like New condition and a phone in Good condition but will only cover the $20 cost of the screen protector needed to hide the scuff as a credit against a subsequent purchase.

Reviews (697)

Rating

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Reviews that mention popular keywords

customer service (114) canada post (11) sim card (13) thanks orchard (16)
Thumbnail of user natewobrien
1 review
0 helpful votes
October 7th, 2023

I have used Orchard twice to sell my phone, they give me the highest price and make the process super easy.

Thumbnail of user aleishap8
1 review
1 helpful vote
February 6th, 2022

I believe this is the 2nd or 3rd time I've used Orchard to sell my phones. I do my research and I check out other Canadian companies to see who offers the best prices, and it is always Orchard that gives you the best value for your phone! You do have to wait 4 weeks to get the most $$ for your phone, but don't let that scare you! At the end of the 4-week waiting period (which is where your phone is listed for 4 weeks) you receive an e-transfer right away. I got $241 for my iPhone 8 that was in excellent condition. I always love using Orchard they are super prompt, organized, and professional. Highly recommend!

Service
Value
Shipping
Quality
Thumbnail of user northw3
1 review
4 helpful votes
May 15th, 2022
Verified purchase

I purchased a Samsung Galaxy S9 advertised to be in Like New condition, however, the phone Orchard provided had an angular scuff mark (see photo) on the centre of the screen beneath a cracked screen protector. Orchard had no replacement phone in stock and eventually agreed to refund the price differential between a phone in Like New condition and a phone in Good condition but will only cover the $20 cost of the screen protector needed to hide the scuff as a credit against a subsequent purchase.

Thumbnail of user justinr562
1 review
2 helpful votes
July 29th, 2021

Recently bought an Iphone 7 from Orchard, and the phone ships with a remote management lock on it. Can't get past the setup screen, can't use the phone, and it's under control from a company. Replacement shipped about a week later, working great.

Tip for consumers:
Expect inconvenience.

Service
Returns
Quality
Thumbnail of user markk900
1 review
22 helpful votes
April 19th, 2020

This is the third or fourth time I have used Orchard to get some money for my old phones. Their online sign up process is quick, easy and you know the "value" of your phone right away. They send you the prepaid box for your old phones, no concerns whatsoever. As in past, Orchard actually gave me more money for my old phone than originally expected as my phones were in better condition than expected. Money was transferred to me on time, via email Interac. Thank you (again) Orchard!

Thumbnail of user christian.l
1 review
0 helpful votes
October 7th, 2023

I was looking for a quick way to sell my IPhone without having to deal with selling it myself. I was ok with the fact that I would not get absolute top dollars for the phone. Process was smooth, got the expected amount after a few weeks. Would totally use them again to sell my used phone.

Thumbnail of user davidr3174
1 review
2 helpful votes
February 18th, 2021

I've purchased two iPhones in the past from Orchard. But this was my first time selling through their service. It could not have been easier. They sent me all the shipping materials I needed, I sent them my phone and four weeks later (on the exact date they promised), the money was deposited into my bank account.

Sure, I might have been able to get a slightly higher price by placing my own online ad, fielding offers and then meeting strangers in a parking lot for the handoff. But I would never buy a used phone from someone I didn't know, so why would I sell one that way?

Service
Value
Shipping
Thumbnail of user catsuzc
1 review
2 helpful votes
November 24th, 2022

Checked prices yesterday (before Black Friday sales) after getting the promo code, and guess what… the price on an iPhone SE 2022 went from $475 to $499. They jack the price 5% to give you 10% beautiful. They are not getting my money. Not honest

Thumbnail of user fucky223
1 review
7 helpful votes
October 28th, 2021

Battery life on phone sucks. Not too impressed for what the phone cost. Wouldn't purchase here again.

Thumbnail of user donald.alexander41628
1 review
0 helpful votes
October 7th, 2023

I was completely satisfied with my selling experience on Orchard. The price was reasonable and I received my money as promised.

Thumbnail of user annaw87
1 review
10 helpful votes
October 31st, 2016

I ordered an iPhone 6 plus in 'Like new' condition however after 2 days of using it I'm noticing a lot of issues with it. The top of the screen flickers every 20 minutes and when that happens it doesn't respond to touch. When I am on the phone, the screen blacks out so I'm unable to use my phone or even end the call until someone else does.

I'm waiting to hear from Orchard, it takes them at least a day or two to respond to emails, but hopefully they will allow me a full refund or exchange as per their "30 day warranty."

I'll keep you all updated.

Thumbnail of user truemanw
1 review
1 helpful vote
March 1st, 2017

This has been my third successful sale on Orchard. I sold an iPhone 7 Plus with the intention to move up to a iPhone X. From the automatic assessment of my iPhone condition to trade-in price quotation... to customer support, the Orchard experience is the best by far. The friendly customer support team is always there to help me through the entire process. Orchard has the right people behind great technology. They take the risks and headaches out of selling our treasured iPhones.

Thank you,

Trueman

Thumbnail of user robinn30
1 review
12 helpful votes
January 8th, 2018

I have now bought and sold a phone through Orchard. Easy to use app. Excellent customer service. Any questions or comments handle quickly, efficiently and with a personalized touch that lets you know that your email was actually read and addressed.
Phone I had bought arrived quickly and has worked well for over a year. Sold another phone through the site. Quick testing of phone through app, options for selling, packaging supplied to ship and efficient payment when promised.
Very pleased.

Thumbnail of user andrez3
1 review
5 helpful votes
February 10th, 2017

I had a similar experience as another reviewer here. They offered me a reasonable amount for my iPhone 5s and when I sent it in they even said it was in better condition then I had stated so they would give me $15 more. However, they also said that there was water damage to my facetime camera and that they would need to replace it. I had this phone since it was new and it never came in contact with any water. I was aware of some dust under the front facing camera which I told them if they opened the case and blew it out they would notice that the facetime camera worked perfectly. They refused to try and instead told me I would get $45 less for my phone for them to replace a camera that functionally was working just as the day I bought it.

The idea is pretty good. If you are willing to forgo about $100 to not have to deal with selling your phone on your own. I received $100 less from orchard than what was the going rate for my phone on Kijiji/Craigslist.

Tip for consumers:
If you have the time and patience sell it yourself and make at least an extra $100.

Service
Value
Shipping
Returns
Quality
Thumbnail of user rb144
1 review
1 helpful vote
January 31st, 2018

Ordered an iPhone 6s in "like new" condition. Arrived on time and as expected. Looks new and works perfect.

I called Orchard on the phone prior to ordering and they answered all my questions, really great to have a person to speak with when ordering used/refurbished products.

Thumbnail of user all132
1 review
26 helpful votes
September 13th, 2020

This review is only for the support given to an iphone bought from Orchard, did not get any response from orchard regarding an issue with an iphone i bought from them. No response at all. I would not recommend buying from this company as they do not giive any support issues.

Thumbnail of user stephaneb211
1 review
8 helpful votes
December 23rd, 2021

I purchase an unlocked iPhone 7 from them. They sent me a phone that never powered up. I call their customer service and they told me to return the device, which I did. I asked for a full refund, but they said to me that they could not until the phone could be power on to verify the serial number. They were already assuming that I returned another phone. Anyway, after few days, I turned out that the phone they sent me had water damage according to their technical repairman. So, they deducted 56.50$ on my refund for the repair. They had the guts to charge me for the repairs. This is robbery.
In resume, they sent me a broken phone and made me pay for the repairs. This is ridiculous. Don't deal with this company as they say something but do another. Go somewhere else to buy a secondhand iPhone.

Products used:
IPnone 7 (unlocked)

Service
Value
Shipping
Returns
Quality
Thumbnail of user cg282
1 review
0 helpful votes
March 6th, 2019

My first time ordering a phone online. I received my phone promptly and in excellent condition at a fair price, with good communication from Orchard at every step.

Thumbnail of user raymondp249
1 review
11 helpful votes
February 25th, 2021

I bought 2 I Phones from Orchard. The I Phone 7 started to act up after the ios 14.4 update. I had no service on cellular network part. I tried many different ways to sort this out without success. When I looked up the problem I found that the model I purchased for myself had an issue with the cellular part of the phone. It is a hardware problem with a defect in the circuit board. When I called Orchard about this they said sorry but your out of warranty and we will give you a credit of 100.00 toward a new phone if you return the old one. If this is a known defect why would they sell it to me in the first place. $322 for 5 months use of cell phone is a bit expensive.

Tip for consumers:
Be very carful and dont just look at the price like I did.

Products used:
I Phone 6 and 7

Service
Value
Shipping
Returns
Quality
Thumbnail of user pauld550
2 reviews
4 helpful votes
April 7th, 2019

I've purchased multiple phones from orchard and have had no issues with any of them ever. Love the fact I'm getting a decent second hand phone that'll do what it states. Everyone needs to remember, you are buying a used product and as such issues may arise.
Cheers
Paul Dunnett

Thumbnail of user toddb444
1 review
2 helpful votes
January 1st, 2021

Just sold my 'old' phone to Orchard for the second time, and also for the second time, ended up receiving more money than had been quoted. Sure, I take care of my phones, but that doesn't take away from the level of honesty Orchard exhibits by paying out additional funds, when warranted. It's also a super easy process when selling a phone - they will provide all the materials as well as pay for the shipping. You really can't go wrong using their service.

Products used:
sold my 'old' phone to Orchard

Service
Value
Shipping
Thumbnail of user ephraimp7
Ephraim P.
1 review
0 helpful votes
May 30th, 2019

I purchased a iPhone 5s, and so far we had a great experience! The costumer service was very impressive, I requested something and they worked with me. Thank you Orchard!

Thumbnail of user billb1143
1 review
12 helpful votes
August 13th, 2020

My wife and I both purchased iPhones from Orchard after an online chat with Elizabeth. We were really happy with the initial service and the follow-up service that we required (our own doing!). I am incredibly happy with the phone and service!

Thumbnail of user stephaniew649
1 review
8 helpful votes
October 24th, 2020

The best part about Orchard is their customer service, they are very easy to reach and it is easy to navigate their site. I'm very pro-secondhand-buying, but this was a huge mistake. I bought a phone from Orchard just over a year ago, they have a 1 month return policy and at about 6 weeks the battery on my phone started to die. At this point, 1 year into having a phone and using it quite lightly, my phone can't stay on for more than a half hour, and dies at 70% battery. I can send it back to orchard for a battery replacement (which I would have to pay for) but this would mean weeks without my phone (impossible with work) and I don't want to sink more money into this. Extremely disappointed.

Thumbnail of user glorias370
1 review
2 helpful votes
December 11th, 2020

Great service! I've both bought and sold phones with them. Very friendly and helpful, appreciate the follow ups.

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From the business

Orchard is a service that buys and sells high-quality used iPhones.

Business History

Orchard was founded by three friends who thought that buying and selling used iPhones on Craigslist and Kijiji was too much of a hassle and too dangerous. We work hard every day to bring their customers incredible products that make their lives easier. We also pride ourselves on our customer service, as well as how accessible we are to prospective customers. Got a question about Orchard? Shoot us an email at info@getorchard - we'd be happy to clarify anything about our service.

Thanks for reading!

Company Representative

Thumbnail of user alexs117
Alex S.

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4.4
697 reviews
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