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Genuine People
Questions & Answers

59 reviews

Here’s what buyers have asked with answers from Genuine People staff and previous consumers.

2
questions answered
0%
answered within 1 day
Question:

How easy is it to get a hold of customer service at Genuine-People?

Answer:
Very easy. Customer Care got back to me very fast via email.
By Anastasiia G., over a year old
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Question:

Hi I am looking at ordering the black low heel mules. I live in Australia. I'm just concerned about buying the correct size. I normally buy a 37 or 38 depending on the shoe. I realise the leather band will stretch with wear across the front of my foot, however I don't want my heel hanging over the end if they are a little too small in length. Any suggestions please? Regards Tania

Answer:
Hey there Tania, Thanks for reaching out! I'll be happy to help with this. For the Low Heel Suede Mules, the sizing runs pretty true in length. In the width, where the strap goes across the foot, they run a bit wide. If you're in between a Euro size 37 and 38, we'd recommend sizing down to the 37 for this particular style. Hope this helps! Feel free to reach out if you have any other questions :)
By Bianca M., over a year old
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