• Gazelle

Gazelle

Overview

Gazelle has a rating of 3 stars from 1,070 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Gazelle most frequently mention customer service, perfect condition, and many scratches problems. Gazelle ranks 6th among Consignment sites.

  • Service
    147
  • Value
    141
  • Shipping
    134
  • Returns
    114
  • Quality
    120

This company does not typically respond to reviews

Positive reviews (last 12 months): 1.3%
Positive
1
Neutral
2
Negative
76
88
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • I really don't trust this company worst customer services ever.
  • My phone had a hard case and glass screen protector from the very moment I got the phone.
How would you rate Gazelle?
Top Positive Review

“Ordered for the first time in Gazelle”

Igor G.
8/23/23

Ordered for the first time in Gazelle IPhone 13 Pro Max (excellent condition). We are a family from Ukraine. We arrived in the USA quite recently a few months ago. The phone was chosen as a gift for our daughter on her 10th birthday. The order arrived two days ahead of schedule, which is very nice. I expected that there would be minor scratches or some minor flaws, but I did not find them. The condition of the phone was like from the Apple store. With the exception of a very slight imprint from the case on the top of the phone, which can only be seen under a microscope, gave me confidence that the phone was taken care of. I checked the IMEI and serial number, everything is clear. Battery condition is 95% which is generally not bad at all. I also did a pixel test, just in case - everything turned out to be normal, not a single pixel is broken. We are pleased with the purchase, we would like to thank the Gazelle employees for their diligent performance of their work duties! We make the next purchase in your store! Sincerely, the Gurbik family, Waukesha, Wisconsin.

Top Critical Review

“Scam”

Thomas G.
10/31/23

HORRIBLE. Please, do not send your phone to Gazelle. I saw on Google—by quickly looking at the fake reviews—that this was a good company to send my phone to be sold. They will lie and devalue your phone. One hundred percent. They'll say it's been lost/stolen and with scratches. They also will take their time to inspect it and will never email you. This company should be SHUT DOWN. Absolutely abysmal.

Reviews (1,070)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (105) screen protector (21) apple store (15)
Thumbnail of user dimante
1 review
0 helpful votes
February 8th, 2024

I took photos of an iPhone 12 that spent it's life in a lifeproof case. I was quoted 245.00 for the device which is a fair price (Could likely get 300 on eBay - Which I will do now) Gazelle, has a canned response that your phone has too many scratches. Complete scam and I would be 100% surprised if they pay anyone the quoted amount for their phones. STAY AWAY FROM THIS COMPANY. THEY STEAL FROM PEOPLE, Period.

Products used:
None. I had them return my device.

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Thumbnail of user irfank293
1 review
9 helpful votes
November 15th, 2023

Bait and Switch fraud scam! Gave me an offer and now claim that my perfect phone has "scratches" on it, which it doesn't and they will adjust their offer from $579 to $344. My phone is perfect, always had tempered glass screen protector and in a heavy duty case since new, Gazelle is a total scam! This is a classic bait and switch and they are just hoping to catch enough people to make this fraud worthwhile.

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Thumbnail of user ogshomi
1 review
5 helpful votes
December 28th, 2023

I will never recommend you as long as I'm alive. I sent 4 phones in. One you devalued from $617 to $155 (a literal BRAND NEW factory unlocked Pixel 8 Pro), devalued two iPhones and FLAT OUT claimed you never received the fourth phone (Pixel 4). What you do is criminal. I regret ever clicking on your website. I have 24K followers on Twitter, rest assured they'll hear about this. Shame on you.

Products used:
Phones

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Value
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Thumbnail of user cassandral269
1 review
4 helpful votes
December 8th, 2023

Ordered iphone 12 mini; phone that was delivered had damaged chip and did not work. I was told they would honor the cyber monday price if I ordered a different phone. After ordering, I got the run around from customer service- after many, many phone calls and hours on the phone, they would not honor the discount even though they had a case number. Waster of time, order from backmarket instead. Horrible company, truly horrific customer service.

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Thumbnail of user garye103
1 review
1 helpful vote
December 5th, 2018

Generally, I'm happy with Gazelle's service. They do a good job and their service is efficient. I do think I saw my computer for sale the day after I got their approval of my device. That they were selling it for 3X what they gave me. I know this is a service, they need to make money, etc., etc., etc. It would be nice to get a wee bit more for something they value so highly. Four stars.

Thumbnail of user brianh2677
2 reviews
0 helpful votes
February 21st, 2024

These guys are well versed in scamming folks that send their mobile devices to them for resale. First they clam it takes 3 to 5 days after receiving to inspect your device. USPS provide tracking # and was delivered to their Processing Center facility in Louisville, KY. After many calls to them they suddenly switched their story to not able to locate my device, and then asked me for original IMEI number of the device which I luckily had from T-Mobile documentation where I originally purchased device. Now claiming the device cannot be located. What a sham business, and do not send your devices to them for re-sale. Customer service people there are useless. They are downright crooks!

Thumbnail of user lvhardaway
1 review
2 helpful votes
November 3rd, 2023

Dec 5,2023: I'm updating this review from 1-star to 3-stars after customer service reach out to me after I posted my below review. We came to a compromise that made me about 80% satisfied, so I went with it. They purchased the phone from me for $564, which is still less than the original, but to save from the hassle of trying to deal with buyers on FbMarketplace or eBay, I accepted their compromise.

Original post: Gazelle has predatory practices. I had an offer for $641 for my iPhone 13 Pro, and before I mailed it to them, I took at least 10 picture of the phone from all angles so that there couldn't be any dispute about its condition – zero scratches/smudges. When I bought the phone it went straight from the box and into a case and never left it. So I shipped them the phone, and they dropped their offer down to $396. That is an insane $245 drop! I immediately declined that laughable "offer", and requested that they send my phone back, and it better be exactly in the same condition as it was when I sent it to them. I feel extremely preyed upon by this experience, and I will NEVER do business with them again or recommend them. The practice of getting a person to relinquish their phone, all for them to bait and switch dramatically on the price should put them out of business. Let's just say for the sake of argument that they considered the phone slightly lower quality than I do, the next level down for offer was around $615.

Thumbnail of user stevel2516
1 review
4 helpful votes
January 10th, 2024

I received an offer for my iPhone 14 128 GB of $433. When I received my check, it was for $290. The explanation was that my phone had been unlocked and was not with Version as I had indicated. However, I was told to clear everything off my phone. I totally got scammed out of $143. I will never do business with this company again and recommend you do the same.

Thumbnail of user breannan33
1 review
2 helpful votes
January 12th, 2024

This company is a scam! I am extremely disappointed and disgusted. A business like this is based on the honest system and it's very clear they or their employees have no integrity! I sent in an iPhone 12 that was flawless, I took pictures and video myself prior to packaging knowing that I have to trust these people to be honest. Well of course, they "adjust" my original offer to over $100 less and claim "significant scratches". I asked them to send me photo proof and lo and behold there was now a giant scratch across the top screen. At this point, I took their joke of an offer and will NEVER do business with them again. Beware! They are not an honest company. Even after sending in my own photo proof, they still kept my offer the same. Clearly their warehouse employees are damaging phones to reduce offers. Disgusting! Stay away!

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Thumbnail of user bernadetteh154
1 review
2 helpful votes
January 20th, 2024

Update 1/22/2024- order finally came 4 days later package slit open retaped -NO PHONE 😡 contacted credit card company to dispute Gazelle & fed ex- I'm done- ATT here I come.

Ordered many times all good results until—recent ordered in stock item paid 3-5 shipping. 3 days later email item not available (had to cancel order they did refund but still no phone) Err I order another pay 3-5 day shipping so far 3 delays still no phone new expected delivery 3 more days at that point 7 days! Why pay for faster delivery? Might be great phones great price but if you can't get it?!? If need a phone in timely manner go elsewhere.

Tip for consumers:
Sad as products I received in past were great. Unfortunately this time with all the shipping issues and no real help from customer service I won’t be using them again.

Products used:
If I ever actually receive it - iPhone 13
Package came 4 days later clearly had been opened & taped back up. Product iPhone 13 missing

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Thumbnail of user sarahg300
1 review
0 helpful votes
May 30th, 2018

I have never purchased from Gazelle but have sold multiple electronics through their website. Overall, the process was simple and quick. They gave me ( what I felt) was a fair price. Their website/customer service appears to have some issues and delays. However, once resolved, it did not diminish from the overall experience. It lived up to its excellent reputation.

Thumbnail of user robertm6856
2 reviews
3 helpful votes
January 13th, 2024

Sent in an iPhone 7 plus. They came back and reduced their offer 33% saying I sent in the wrong phone, that it is an iPhone 7. So I called customer service. They want me to send a picture of the phone. I actually have a picture of the back of the phone with the model number. But they couldn't tell me why they can't go correctly read the model number (since they have the phone in their possession) and figure it out since they are in the business. This is a situation that should be perfect for a class action lawsuit. But take my advice and take your phone elsewhere. Or expect to receive about one half of what they tell you it is worth. You will see in the picture the model number A1661 which if they don't know how to tell models, is something you can google and look.

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Thumbnail of user thomasg2430
1 review
3 helpful votes
October 31st, 2023

HORRIBLE. Please, do not send your phone to Gazelle. I saw on Google—by quickly looking at the fake reviews—that this was a good company to send my phone to be sold. They will lie and devalue your phone. One hundred percent. They'll say it's been lost/stolen and with scratches. They also will take their time to inspect it and will never email you. This company should be SHUT DOWN. Absolutely abysmal.

Products used:
iPhone

Service
Value
Shipping
Returns
Quality
Thumbnail of user djuang3
1 review
3 helpful votes
November 8th, 2023

On 9/20/2023 gazelle recieved my phone and emailed me promising a check in return. Never recieved one after more than 30 days and no one I speak to will help.

Tip for consumers:
Scam company. Will take your device and not pay you for it

Products used:
Sell my iPhone

Service
Value
Shipping
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Thumbnail of user jimg105
1 review
0 helpful votes
March 30th, 2017

I think Gazelle provided quick service and a fair price for my devices. I would use them again. It was easy to use the prepaid mailing containers which were sent ahead of time. Upon inspection of one device they even upped their offer and paid me more! Extreme honesty.

Thumbnail of user tbfireministry
1 review
1 helpful vote
January 24th, 2024

This company is full of crap and bs and might I add thieves to the review. I turned in 4 of my devices and followed every prompt I was instructed to follow INCLUDING removing the devices out of my iCloud. It was 5-6 plus months before I heard anything back about them. I had to pretty much harass this company to get some type of information just for them to say they don't have my box and couldn't pull up the information that THEY THEMSELVES GAVE ME TO PUT ON THE BOX FOR SHIPPING MY DEVICES and then had me go around the ringer to contact phone companies to retrieve the information needed concerning these devices and it's a brand new year and what do you know I still don't have my devices and or my money for turning them in. I would HIGHLY recommend that this company go straight to hell stop stealing from common working people just to fill up their inventory.

Tip for consumers:
A law suit would be great for this company. Maybe they’ll straighten up

Products used:
None since your company stole all 4 of my devices

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Thumbnail of user dirtyjersey520
1 review
4 helpful votes
June 6th, 2023

So first of all I did everything right when it came to shipping my old iPhone 6. Then I didn't hear jack squat from them. My item was delivered, and they told me my "box" was empty. Well I sent my phone in a bubble wrapped Manila envelope. So they took the phone, and flipped me the bird! Don't trust these clowns! I never received any email from these people until I complained about my status of payment for sending my phone. This is a month later!

Tip for consumers:
Do trust this business

Products used:
Was attempting to sell my old iPhone 6. Gazelle.com took my phone, never sent me my check.

Thumbnail of user har.albo
1 review
2 helpful votes
January 23rd, 2024

Estimate was $740 for both iphone 12 max pro, but they want me to offer $480 instead. Don't waste your time, send somewhere else!

Thumbnail of user geraldm680
1 review
2 helpful votes
March 29th, 2023

Sold them a $131.00 unblemished iPhone, they received and informed it was now worth only $91.00, I accepted, they never put the check in the mail, they have no customer support, they say they will call in 24 - 48 hours, it's been a week. Do not trade with these crooks and liars. There business model must be based on the small seller not wanting to seek legal council to collect on their meager offering. They've got your device and you have no recourse. Seller beware of these crooks...

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Thumbnail of user ethanlstein
1 review
1 helpful vote
December 5th, 2023

Well - it happened to me too. They quoted me $439 for my iPhone 13 in near mint condition and sure enough they evaluated it and reduced the payout to $284. What a joke of a company - stay far far away.

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Thumbnail of user johnh9276
1 review
3 helpful votes
October 17th, 2023

DO NOT SELL ANYTHING TO GAZELLE. Like other SO MANY other sellers, their initial offer was vastly lowered post inspection. Then trying to get the device returned has been an even greater level of frustration. Their support is awful, their information flow stinks, their inspection process is arbitrary and subjective, and their customer support is anything but supportive. There is nothing positive to say about this company, and I just hope that one day my iPhone 11 Pro will be returned to me.

Products used:
Sent them an Iphone 11. Rejected their offer to buy it and have been waitng 10 daysr to get the phone returned.

Thumbnail of user kcorrigan17
1 review
3 helpful votes
November 13th, 2023

They made an error in processing my trade-in and would not honor the initial price they quoted me. Save yourself the hassle and sell your phone to a reputable company. Seller beware!

Thumbnail of user viniciusf6
1 review
3 helpful votes
September 21st, 2023
Verified purchase

I spend 3 days trying to complete a purchase on this. Everytime I finished the order, they would just cancel it. I tried getting in contact with the support and they told me that it could be an issue with my card (which as working just fine). Than they asked me to do with paypal, which again was cancelled due to "different address from billing address", and that's ridiculous. When I tried for the last time, they said that it "could not be delivered to a hotel address". Where the hell did they invented this rule? Its a total BS, I wouldn't buy anything from them, it's not trustworthy at all and made me waste three days trying to complete an order that they didn't wanted to sell!

Products used:
None

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Value
Shipping
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Thumbnail of user robertm8289
1 review
4 helpful votes
June 23rd, 2023
Verified purchase

My IPad met the criteria described by gazelle for mint condition. Their initial offer, with bonus, was just over $70. Upon their evaluation, they reported to me that the device was full of scratches and reduced the offer to $7.00. I had them return it. I received $70 from Best Buy in store credit, as the agent told me it was mint. I know there is a difference in cash vs. store credit, but clearly gazelle was not honest in their evaluation. How may people just can't be bothered and accept ridiculous offers from them not knowing they can do much better elsewhere?

Products used:
None

Thumbnail of user ecmcdougall
1 review
4 helpful votes
September 1st, 2023

I bought a used cellphone off their website; paid extra for fast shipping. They didn't get the phone sent until 2 days later, and was scheduled to get to me day 5 - so, exactly the same as if I'd used the free shipping. They didn't answer my email asking about it, let alone refund the $18 extra shipping charge. It was a sign of things to come.

FedEx was also terrible, they messed around saying the delivery was "delayed" a couple of times and finally admitted they lost the shipment. They investigated and gave me a case number; by the end of this process it was 11 days after my purchase.

But the worst was yet to come. I phoned Gazelle to tell them that the package was lost, with the Fedex tracking and case numbers. However, instead of, "Sorry, we'll send a replacement and we will deal with Fedex" I got, "We don't believe you and we're too lazy to check with Fedex. You need to file a hand-written and signed affidavit stating you didn't receive the phone, and then wait another 10 days after Fedex said they lost the phone before we will consider giving you a refund". It took me 3 tries to get the affidavit exactly as they wanted it; what a wonderful way to waste my time while I'm trying to get my work done and keep my job.

So here it is, now 22 days after I paid almost $600 for a phone, and I got nothing except a $600 hole in my bank account. I had to call them today (a day after the refund should have been issued) to see if anything was happening and they put me off, "we have to talk to corporate about it, we'll get back to you". They finally sent me an email saying they'd refund it - and I'll get my money back in 5-7 days...

4 weeks to get a refund for a phone I never received. What bulls--t. I'm never using this awful company again.

Service
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Buy and Sell your used cell phones and electronics. Sell your iPhone, Samsung Galaxy, iPad and more for cash, or buy used iPhones, iPads and other cell phones.

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Katie C.
Typically does not respond to reviews

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