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  • Freshly

2021 CUSTOMER CHOICE AWARD

Freshly

Overview

Freshly has a rating of 4.66 stars from 7,581 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freshly most frequently mention customer service, next week, and fast food. Freshly ranks 159th among Food Delivery sites.

  • Service
    459
  • Value
    409
  • Shipping
    380
  • Returns
    156
  • Quality
    393

Proactively asks for customer feedback

65
See all photos

What reviewers want you to know

Positive highlights

  • They have a good choice and the customer service is the best ever.
  • Delicious food, fascinating customer support, and fast delivery!
  • 2021 Customer Choice Winner

Critical highlights

  • But, overall the food is almost worse than frozen meals from the grocery store and a whole lot more expensive.
  • They told me too bad and proceeded to charge my credit card.
How would you rate Freshly?
Top Positive Review

“Healthy eating for all”

johanna W.
3/11/21

I started ordering from Freshly recently. I had one order so far and the meals are high in calories for the most part. I am a diabetic so I don't think it will work for me. I called and spoke to a person named Mel and he tried to tell me how to choose my meals that might work better for me. I have one more order coming then I believe i will have to cancel. They don't cater for special diets!.

Top Critical Review

“Impossible to cancel - they keep reactivating and charging”

Jeff S.
10/25/22

We were given a gift voucher on Freshly, which we used up. Cost is too high to keep going, so we cancelled. When you cancel on their website, they instantly e-mail that your subscription is re-activated. I e-mailed their customer service (Alexander) and asked for a cancellation which he confirmed. But no - it's auto-reactivated and the next customer service rep (Will) can't do a thing about it. This time I blocked them in Paypal. Freshly is a fraud. The chef isn't crying in their apron about the cancellation. They're busy fraudulently reactivating accounts.

Reviews (7,581)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1717) customer support (96) portion sizes (103) food tastes (67) promo code (52) grocery store (62) credit card (31)
Thumbnail of user leighb122
1 review
0 helpful votes
December 17th, 2020

We've been using Freshly for over a year and love their healthy and fast meal options. Having something easy to pull out of the fridge and warm up is a lifesaver on busy nights, especially when I can trust it to taste good and not be bad for my body or waist line.

Also, their customer service is fast and friendly. Pheter helped me out via chat this week with the first meal mixup we've had (after MONTHS, so still a great track record). Easy as pie to get things straightened out.

Thanks, Freshly and Pheter!

Thumbnail of user meganm84
Megan M. – Freshly Rep

Hello Leigh, thank you so much for sharing this with us! It's truly our honor to cook for you and I'm happy to hear how satisfied you are with our meals and customer service!

Thumbnail of user sarahs1478
1 review
1 helpful vote
April 4th, 2020
Verified purchase

No need to meal prep, shop, cook, clean; it's a working moms dream. My toddler loves to share the pasta dishes with me. My husband hates microwaved food and he loves Freshly. Their customer service is also really fast and easy to work with. I just wish they would bring back the almond ginger chicken bowl. And I'd like more vegetarian options. But the menu changes so it's fun to see what new things arrive!

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Value
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Thumbnail of user debbies88
8 reviews
23 helpful votes
March 21st, 2020

The meals all looked alike by the time they got to my house. Everything was all mixed together. (Maybe you could purchase containers with dividers and vacuum seal the plastic tight to keep the food from shifting around) They did not even taste good. I could not tell what I was eating. I ordered 4 meals. The first one which I don't know what it was but it was nasty. I tried to eat another one but could not even get a bite in my mouth without feeling nauseated just looking at it, so that one was thrown away. The last two I gave to my son and daughter in law and they could not even taste them, they were so nasty looking.

Thumbnail of user renzod8
Renzo D. – Freshly Rep

Hi Debbie, thank you for your feedback. I'm very sorry to hear about your experience with our meals. I'll be sure to pass along your feedback as we take these issues seriously. Having said that, I'll be reaching out to gather your subscription information so I can further assist and help make things better. My apologies again for any inconvenience, Debbie.

Thumbnail of user davidl2175
1 review
3 helpful votes
April 22nd, 2020
Verified purchase

I'm a new Freshly subscriber, but I'm so enchanted by the frictionless experience I've had, and so taken by the delectable options I've enjoyed, that I'm happily compelled to recommend their service to anyone who wants a decent meal at a fair price - conveniently delivered with care and efficiency.

I highly recommend Freshly without reservation. The only things better than the food are the amazing people ready to serve you.

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Thumbnail of user meganm84
Megan M. – Freshly Rep

Thank you for taking the time to share this with us, David. I'm so glad that you've not only loved our meals, but also our service. I hope we can continue to cook for you!

Thumbnail of user bobj463
1 review
0 helpful votes
January 26th, 2021

Our first — and only after this —- order never arrived. "Customer service" basically said "oops that never happens usually" but couldn't give us any help other than next week being free. UHHH... NO THANKS! Overpriced company that cannot do its basic job: deliver food when it says it will. AVOID

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Thumbnail of user meganm84
Megan M. – Freshly Rep

Hi Bob, thanks for sharing your valuable feedback! It's disappointing to hear that we've let you down especially since it was your first order. Delivery issues are certainly out of the norm especially during the pandemic but we see to it that we do our best to help make things right. Please email us at SocialSupport@Freshly.com so we can investigate on this further and help make things right.

Thumbnail of user shannonf180
1 review
0 helpful votes
May 10th, 2020
Verified purchase

Freshly saves you time and the hassle of grocery shopping by delivering delicious food to your doorstep each week. During this pandemic it might have literally saved lives. I've recommended Freshly to my friends and family and they've been equally impressed. Good sized portions, great variety of meals to choose from, and always outstanding customer service.

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Jamie U. – Freshly Rep

Wow, thanks for sharing your experience with us, Shannon! It's our pleasure to cook for you and keep you safe at your homes while delivering these scrumptious meals right at your door. Thanks for being a part of Freshly!

Thumbnail of user corat12
1 review
0 helpful votes
December 22nd, 2020
Verified purchase

My order was delayed in shipping. In addition to meeting me know by email what was going on, they credited my account for a meal. When it arrived late enough to be warm and unfit to eat, I contacted customer service. Josh was prompt and friendly, refunding my meals, and an additional credit. The only thing that would make it better is getting replacement meals sent.

Thumbnail of user meganm84
Megan M. – Freshly Rep

Hi Cora! Thank you so much for this wonderful review! We're so ecstatic to hear Nhonie was able to give you gracious and efficient customer service. We hope we continue to impress you!

Thumbnail of user janey50
1 review
0 helpful votes
June 7th, 2020
Verified purchase

With all that is going on it is truly comforting that I do not have to be concerned about food. Every week without fail, the meals are left on my front porch. Thank you. If that was not enough, the food is great! All I have to do it throw it in the micowave and delicious meals appear. They rotate the menu so there is always something new to try, but they keep the really popular meals. I tried several services before Freshly, but none were as good.

Thumbnail of user meganm84
Megan M. – Freshly Rep

Thank you for sharing this, Jane! I'm thrilled to hear you're loving our cooking! It's our pleasure to cook delicious meals for you!

Thumbnail of user lyndam153
1 review
0 helpful votes
September 29th, 2020
Verified purchase

I chatted w/Ash about the possibility of some lower carb options becoming available. I know you're adding new recipes all the time. I'm working to get my weight back in check and really like meals w/35 grams of less of carbs. I do have a couple of dietary restrictions - no pork being the primary one. Ash was very helpful and I appreciate her time.

Thumbnail of user rickyb128
Ricky B. – Freshly Rep

Thank you for reviewing us, Lynda! I'm happy to hear Ash was a great help! I'd be happy to share your wonderful review with him!

Thumbnail of user gloriam409
1 review
0 helpful votes
April 9th, 2021
Verified purchase

Thinking about joining Freshly but had some concerns on sodium measurement for the meals and how to skip/cancel future deliveries. Agent answered all of my questions. I think I will try it out!

Thumbnail of user meganm84
Megan M. – Freshly Rep

Hello Gloria! Thanks for the lovely feedback. We're glad you were given top-notch assistance and that your questions were answered in a timely manner. Hoping to cook for you soon!

Thumbnail of user carolyna242
1 review
0 helpful votes
June 25th, 2021
Verified purchase

I have been ordering from Freshly for six months now.
The selections of gourmet balanced meals is outstanding, beef, pork, chicken, turkey, shrimp and vegan. And it seems like they add new, interesting meals each week.
The packaging insures the frozen meals don't thaw (when delivery men sometimes put right in the sun when dropping off!)
The customer service beats all other online services. A telephone number is given (wow!) and my emails have been answered within 2-3 hours.
Keilah was very helpful today. I have never had to repeat myself.

Thumbnail of user meganm84
Megan M. – Freshly Rep

Wow! We're so happy to hear that you've been satisfied with your Freshly meals and our overall service, Carolyn! Your kind words inspired us to work hard. We hope you continue to enjoy our meals. Thanks for the wonderful feedback.

Thumbnail of user lizp490
1 review
0 helpful votes
August 28th, 2021
Verified purchase

I had a question concerning a meal substitution Freshly notified me about and Pau K answered my email within a few minutes. He told me what the meal would be and also provided a partial credit. I am very satisfied with the response and its speed. On the rare occasions when I have had any issues with our order, large or small, Freshly has been very responsive. Good food and great customer service is a winning combination!

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Cristin D. – Freshly Rep

Hello Liz! Assisting our customers and making them happy is something we look forward to every day, and it's a great pleasure to serve you. Thank you so much for sharing your amazing experience!

Thumbnail of user tonyc634
1 review
0 helpful votes
December 20th, 2020

Great customer service thanks for all your help. I really appreciate the professional attitude and speed of the response.

Thumbnail of user rickyb128
Ricky B. – Freshly Rep

Thank you for reviewing us, Tony! I'm thrilled to hear you're enjoying our customer service! It's always our pleasure to assist.

Thumbnail of user emmanuelc62
2 reviews
1 helpful vote
May 8th, 2021
Verified purchase

I'm really trying to eat healthier and cut out the junk food, so I ordered Freshly to help me with my self-control. I wasn't looking for meals that tasted as good as the junk food (what realistically would live up to those standards), but simply food to get me through the day. Maybe it's my chef, but my meals were atrocious. I had read reviews claiming that the food was bland and tasteless but that didn't really bother me since I was trying to control my meal portions as well. The true crux of the problem though wasn't that I couldn't taste what I was eating, it WAS THE TASTE that was abysmal. This is coming from a person who eats oatmeal 3 to 4 times a week with nothing else added to it. No Cinnamon, Fruit, sugar, nutmeg... NOTHING. Perhaps its the way they freeze the food or, again, my chef was doing something to their recipes or I have Super taste buds since this is the third meal delivery company I've tried. But whatever the culprit, I felt compelled to share my story. I've obviously cancelled and I'm going to try meal kit delivery services where i cook the food myself.

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Thumbnail of user meganm84
Megan M. – Freshly Rep

Hi Emmanuel! Thank you for your honest review. I'm so disappointed you didn't feel that our meals were a good fit for you. I understand your frustration and value any feedback, positive or negative. I'll pass along your concerns to our chefs and team. Also, I'll reach out to you via private message as well to see if I can be of assistance.

Thumbnail of user judyr668
1 review
2 helpful votes
July 20th, 2022

They sent the wrong meals and I immediately contacted them. They offered $20 of credit for 5 meals I could not eat. The meals cost 10 or 11 a piece and they acknowledged the error but would only give me a $20 credit. This was week 2. I stopped it. If you can't get what you ordered and can't get a credit what good is it?

Products used:
Food delivery

Service
Value
Shipping
Returns
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Thumbnail of user melol
1 review
1 helpful vote
December 8th, 2020

I had expected 10 meals in my first delivery! As I stocked my fridge and checked the manifest, I realized I was missing 2 meals. I hopped on the freshly app and did a live chat with Alex F. Who was very polite and offered to credit my account for the 2 missing meals. He even explained that my box could have been packed too quickly and the 2 meals just didn't make it in. I appreciated the explanation since things do happen sometimes. I'm looking forward to enjoying these meals!

Thumbnail of user meganm84
Megan M. – Freshly Rep

Hi Melo, thanks for sharing your wonderful experience! We aim to provide excellent customer service so I'm really glad to hear that Alex did an awesome job in assisting you with your concern.

Thumbnail of user charlottem183
2 reviews
3 helpful votes
April 24th, 2020
Verified purchase

Most of the meals from Freshly that I've re-heated aren't particularly appetizing. Perhaps I need to add seasonings to it. Perhaps if I re-heated them on the stove instead of the microwave they would taste better. Or maybe they just lose something between preparation time and the time they are served, which judging by current transit times, is a minimum of three days. I'm just not getting a lot of flavor. That said, I do appreciate the large serving of vegetables, and I've enjoyed the steak entree several times.

Thumbnail of user renzod8
Renzo D. – Freshly Rep

I'm so sorry to hear about your experience with our meals, Charlotte. I'd love to learn more about your experience and get your feedback passed along to our chefs. Feel free to give me a shout at SocialSupport@Freshly.com!

Thumbnail of user karent1236
1 review
0 helpful votes
April 26th, 2021
Verified purchase

My meals arrived a day later than usual with half melted freezer packs. Since these meals are for my daughter in college, I wanted to be extra careful that they weren't spoiled in transit. Just a quick chat with Ivy put my mind totally at ease. She even double checked to make sure the meals were cool to the touch as they should be. She was polite and friendly. I felt like I was a valued customer

Thumbnail of user meganm84
Megan M. – Freshly Rep

And you ARE a valued customer, Karen. But I like to refer to our customers as family members! I'm so happy that Ivy went the extra mile to fully address your concerns and make you feel more at ease! Thank you for sharing this wonderful customer service experience with us!

Thumbnail of user jerryd310
4 reviews
3 helpful votes
April 27th, 2020
Verified purchase

I have really enjoyed the pre-cooked meal convenience, but I find the same flavors / ingredients in almost every meal. Just thrown together different to call the dish somerhing different. It's getting boring and the quality does not seem as good as when I first started the subscription. The meats have very poor texture but I keep trying new entrees because I really love the convenience, but am considering skipping Freshley all-together.

Thumbnail of user elim49
Eli M. – Freshly Rep

Hi there, Jerry! Thank you for sharing this. I'm happy you've enjoyed the convenience of our meals. I'll be sure to pass your thoughts and concerns on meal variety and quality over to our kitchen! Our menu is 100% customer inspired and driven, using ratings and suggestions from our customers.

Please don't hesitate to connect with me over at SocialSupport@Freshly.com if there's anything I can personally assist with!

Thumbnail of user sharont336
1 review
1 helpful vote
March 1st, 2020
Verified purchase

So far all meals have been quite tasty, of good quality and value. But the under 500 calorie / low carb choices are limited and I get bored pretty easily so when my taste buds rebel at the sameness, I will need a big break. Also I wish I could select Saturday or Sunday as my delivery day.

Value
Quality
Thumbnail of user elim49
Eli M. – Freshly Rep

Hi Sharon! Thank you for sharing your rating and review --I'm so happy to hear you've enjoyed your meals.

I'll be sure to share your thoughts with our kitchen, as we're always looking to improve our meal selection! If you’d like to speak with our Wellness Experts to see which Freshly meals can best fit your calorie needs, please feel free to send us an email at Wellness@Freshly.com.

In regards to delivery days --I'll make note of this for our Delivery Team. It's a goal of ours to expand on our delivery service days, and this is something we'd like to help out with. For now, I truly appreciate your patience. Sharon, if there's anything else I can assist with, please don't hesitate to connect with me over at SocialSupport@Freshly.com!

Thumbnail of user rogerb386
1 review
0 helpful votes
May 5th, 2020
Verified purchase

Dinners are ample, tasty. You will not step away hungry. Pretty good value. No real complaints. Not a big processed cauliflower fan so that limits selection. Recommend anybody try Freshly. Good delivery service.

Thumbnail of user rickyb128
Ricky B. – Freshly Rep

Hello Roger, thank you so much for your feedback! I will be sure to pass it along to our kitchen! Our menu is 100% customer-inspired and driven, using ratings and suggestions from our customers! I am happy to hear that you're enjoying our meals thus far! Thanks again, Roger!

Thumbnail of user chadt72
1 review
0 helpful votes
April 23rd, 2020
Verified purchase

I tried Freshly several months ago in an effort to have fresh, nutritious, low calorie food without the hassle of buying the right items at the grocery store and actually preparing a meal. I could not be happier with both the quality of the meals and the service. Freshly should be applauded for its ability to continue timely weekly delivery during a time when I am sure the number of folks using their service has increased due to COVID-19 concerns.

Thumbnail of user renzod8
Renzo D. – Freshly Rep

Thanks for this Freshly love, Chad! We love cooking for you!

Thumbnail of user thereset16
1 review
0 helpful votes
April 23rd, 2020
Verified purchase

I have been so satisfied with Freshly its wonderful. The meals keep me in during the work day, and away from fast food.
They are great when i get home late from work, or any meal on the weekend.
My mouth is extremely sensative to spices. I've had to go through several trials to find things i can handle. I have been able to find 4 or 5 that i can tolerate. That works for me.

Thumbnail of user renzod8
Renzo D. – Freshly Rep

Hi Therese, thank you for rating us! We do try our best not to over-season our meals, but in the meantime, visit our menu and check out the indicator tags below the pictures to know which meals are spicy or not. In light of this, I'll be sure to pass along your feedback as we take these matters seriously. Thank you again!

Thumbnail of user mollye54
1 review
0 helpful votes
January 14th, 2022
Verified purchase

Super helpful and very clear. I appreciated how kind they were and gave me good links to reference in the future.

Thumbnail of user cristind
Cristin D. – Freshly Rep

Thanks for sharing your incredible customer service experience, Molly! I'm so excited to share your 5-star review with the team!

Thumbnail of user jacqueliner236
1 review
0 helpful votes
March 4th, 2020
Verified purchase

The food is delicious. It comes packed nicely and I even feel better since I've been eating Freshly. I love that there are new meals introduced so you never get bored.

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From the business

Healthy, gourmet, chef prepared meals delivered to your door.

How Freshly Works:

1 - Choose Your Meals. You pick your meals from our constantly rotating weekly menu of more than 30 different gluten-free options.

2 - No Shopping, Cooking Or Cleaning. Our chefs take care of everything for you. From perfecting the meals on your weekly menu to shopping for the finest, all-natural ingredients they can find.

3 - Delivered To Your Door. All of your meals are prepared and cooked by our chefs and delivered fresh (never frozen).

4 - Heat & Enjoy. Our fully prepared, healthy meals are ready in under 2 minutes. The only thing you need to do is enjoy.

Company Representative

Thumbnail of user meganm84
Megan M.

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4.7
7,581 reviews
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