• FootballTicketNet

FootballTicketNet

Overview

FootballTicketNet has a rating of 2.16 stars from 320 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about FootballTicketNet most frequently mention credit card, madrid game, and next day problems. FootballTicketNet ranks 200th among Sports Tickets sites.

  • Service
    106
  • Value
    104
  • Shipping
    103
  • Returns
    38
  • Quality
    103

This company does not typically respond to reviews

Positive reviews (last 12 months): 5%
Positive
1
Neutral
0
Negative
19
30
See all photos

What reviewers want you to know

Positive highlights

  • Football Ticket helped me on buy this tickets and to have them available in time for my gift.
  • Excellent sitting arrangement@ Old Trafford & customer service.

Critical highlights

No critical highlights yet

How would you rate FootballTicketNet?
Top Positive Review

“Euro 2020 Final tickets”

Abdullah K.
8/10/21

We purchased Euro 2020 Final tickets and the whole experience of using this website to buy the tickets was outstanding. We were kept up to date as to what was happening with our tickets, what we needed to do to receive the electronic tickets, when they would arrive, and all queries and questions we had were answered with no issues by the fantastic customer service team. Great experience for such a big game, have used this website before and will definitely be using it again. Thank you once again.

Top Critical Review

“Order:1165696 Real Madrid vs Villarreal CF 17/12/2023”

Mounir S.
1/1/24

I bought the most expensive 4 tickets available on their website and then I travel with family all the way from Sydney to Madrid thats 23 hours in the air plan to see the game and just 6 hours before the match start we received our tickets in different rows 2 by 2 in result of that we lost our money and had watch the game from our hotel room. They could not help they did do any thing. Lost around 10.000 US

Reviews (320)

Rating

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Reviews that mention popular keywords

football ticket (105) customer service (65)
Thumbnail of user mounirs8
1 review
3 helpful votes
January 1st, 2024

I bought the most expensive 4 tickets available on their website and then I travel with family all the way from Sydney to Madrid thats 23 hours in the air plan to see the game and just 6 hours before the match start we received our tickets in different rows 2 by 2 in result of that we lost our money and had watch the game from our hotel room. They could not help they did do any thing. Lost around 10.000 US

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Thumbnail of user piotrs50
1 review
0 helpful votes
January 29th, 2024

I was scammed, I could not get into the tickets I bought for the Brenford game. Neither of the 2 tickets worked at the box office, an error appeared making a queue and the stadium staff had to intervene, they asked where we got the tickets from. The salesman stopped writing me back, I will not leave the matter like this, I feel strongly cheated by football ticket, I do not recommend to anyone. If you do not want to have stress then do not buy from them.

Tip for consumers:
I feel cheated, I could not enter the game,the company does not oidpisuje on the complaint

Products used:
I was buying tickets for the game

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Thumbnail of user darrent123
1 review
1 helpful vote
November 5th, 2022

I recently bought a ticket for the Bernabau- Real Madrid V Celtic. The ticket was €95 which wasn't too bad a price considering the actual price.
I received my ticket on the day of the game via eticket download however I was stressed out and worried the ticket wouldn't arrive.
I had many email and live chat regarding the ticket and delivery details.
Ideally the ticket should arrive with a couple of days to spare however it worked out well in the end up and if necessary I would use this agency again if need be.

Tip for consumers:
Buy ticket early as possible as the closer to the event the more expensive the ticket becomes .

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Thumbnail of user abdullahk42
1 review
0 helpful votes
August 10th, 2021

We purchased Euro 2020 Final tickets and the whole experience of using this website to buy the tickets was outstanding. We were kept up to date as to what was happening with our tickets, what we needed to do to receive the electronic tickets, when they would arrive, and all queries and questions we had were answered with no issues by the fantastic customer service team. Great experience for such a big game, have used this website before and will definitely be using it again. Thank you once again.

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Thumbnail of user ukay142
1 review
1 helpful vote
January 10th, 2024

Be wary of this website as they sell illegal tickets and when you cant use them at the stadium, they will come up with all sorts of excuses not to refund your money. Luckily i purchased the cheapest ticket for the Arsenal Liverpool FA Cup game on 7 Jan 2024 at £99 and true enough could not gain access to the stadium. My mistake also for not reading the reviews posted here before booking the ticket. Pls be forewarned.

Products used:
Football tickets

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Thumbnail of user cj430
1 review
0 helpful votes
March 12th, 2024

Paid 600 US dollars for Arsenal ticket.
Contacted day of match with instructions that sounded sketch.
Fake tickets delivered 15 minutes before match.
Then I was blocked on email.

Tip for consumers:
This is an organized criminal activity

Products used:
None. Complete scam.

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Thumbnail of user jeremytucker007
1 review
0 helpful votes
February 19th, 2024

Bought 2 tickets to see PSG play in Paris. They were to be together. They were not. They offered me 3% refund. My kid is so upset. Travelled from Dublin.

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Thumbnail of user martinp151
1 review
19 helpful votes
July 29th, 2019

I have twice been let down by this company and had one good experience. I flew all the way from Sydney to Madrid (at great expense of time and money) on the basis that I had purchased a ticket through Football Ticket Net. On arrival they informed me there was no ticket. The money was refunded but the promised compensation has never been paid.
For a different game, at Wembley, I was told to meet someone at the stadium - they arrived late and the "ticket" had already been used so I could not get in. These are "once in a lifetime memories" destroyed by unreliability, delayed delivery and promising things they don't have. Even my good experience (Istanbul derby) was nerve wracking as the ticket was only delivered on the day of the match and I had no idea if it would arrive.

Thumbnail of user lucym352
1 review
0 helpful votes
April 13th, 2022

I ordered my tickets through the website 2 weeks before the event. The day before the event I had to contact the company to see where my tickets were. Soon after I shortly received an email advising the tickets need to be picked up from a guy who would meet me at a Cafe in Liverpool. This made me worry that I had been scammed. So I started researching the company and came across all these NEGATIVE reviews. DO NOT BELIEVE THESE NEGATIVE REVIEWS as it resulted in a very sleepless night for me. I was also worried that the 11 year old and 14 year old would not be sitting with me so I texted the contact direct who confirmed via what's app that the tickets were all seated together. I had no worries about him using what's app as I have an international number.
The day of the game came, we went to the meeting place and was met by someone else who gave us our tickets on iPhone devices. He explained I needed to leave a £50 deposit or photo ID and return them at the end of the night. By this time I figured if it was a scam I now had 3 new iPhones instead! We got to the game, tickets worked and seats were fantastic and well worth the money I paid for them. I had two very happy boys.
I will say we were lucky but I think any web site you use could be a scam but this one wasn't and we had a very enjoyable experience!

Thumbnail of user petrp61
1 review
3 helpful votes
November 18th, 2023

Don't buy tickets on footballticketnet.com!
On the website footballticketnet.com, we bought tickets for the Manchester City league game for 233 pounds. Unfortunately, we were extremely surprised at the stadium when the tickets were labeled fake and we were not allowed for the game! When I contacted the website fotballticketnet.com and wanted his money back, they were just making excuses blablabla, I didn't get a penny. The thieves are going! They are emphatically warning everyone to buy nothing on these sites!

Products used:
Tickets

Service
Value
Shipping
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Quality
Thumbnail of user brittanyk457
1 review
1 helpful vote
November 13th, 2023

If you were trying to use this website for a single ticket you might be OK, but I tried to purchase three tickets from them, and they did not seat me together. I specifically asked if the seats were together, they assured me that they were, and then when they sent the tickets 48 hours before the match they weren't together, and they told me there was nothing to be done— as far as they were concerned, they fulfill their terms and conditions, as there was small print at the bottom of my confirmation email that said the seats may not be together. Definitely not what I expected, especially when paying a 400% markup. Would not use this site ever again.

Tip for consumers:
Customer service was extremely unhelpful when I raised the issue to them, and how they sold the product was deceptive. Absolutely, would not use them again.

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Thumbnail of user robertp5152
1 review
1 helpful vote
November 23rd, 2023

Extremely Disappointing Experience

I recently purchased tickets from footballticket.net for a football game in Germany, but I received the wrong tickets. Despite being promised away stand tickets, I ended up in the home stand with the home fans. This caused a lot of discomfort and we were even advised not to wear our team's colors or branding.

What makes matters worse is that I traveled all the way from the UK for this game, only to be let down by footballticket.net. I have been requesting a refund for the past two weeks and have engaged with their customer service and complaints department multiple times, but I have yet to see any resolution. It's frustrating to be told that they are speaking to the seller, yet no progress has been made.

I am extremely disappointed with the lack of customer service and the inability to provide a timely solution. It's disheartening, especially considering the positive reviews this company has received. I would not recommend footballticket.net to anyone.

I urge others to exercise caution when purchasing tickets from them. Learn from my experience and ensure that your tickets are accurate before making any travel arrangements. I hope that footballticket.net improves their customer service and resolves issues promptly in the future.

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Thumbnail of user georgew1546
1 review
3 helpful votes
May 22nd, 2023

I purchased a ticket to the Play-off final on Saturday. As a Coventry fan I selected a ticket that was in Upper Stand. I clicked the west stand and taken through to payment. Paid. Got sent confirmation and there was no row or block number. I called to confirm and said "it could be in either end read the T&C" an lo and behold it's a Luton ticket. Absolute scam of a company would not refund me, kept saying I had misrepresented myself and I am now currently raising a chargeback. This company is not legit! STAY AWAY AT ALL COSTS.

Tip for consumers:
The Terms and Conditions do not comply with the laws of England and Wales; they violate the Consumer Rights Act 2015 and the Criminal Justice and Public Order Act 1994. They will refuse any refund outright and just send you screenshots of the T&Cs (which are invalid).

Products used:
I purchased tickets

Service
Value
Returns
Quality
Thumbnail of user thomasj677
1 review
19 helpful votes
April 2nd, 2020

Untrustworthy, refusing to give money back, lying.
Untrustworthy, horrible handling and refused to give money back. Bought tickets for high profile El Clasico in Madrid, which were very expensive. I ordered and paid for 3 seats together in a good category. Received three tickets alright (a few hours before the match) but they were in a much lower category than I ordered and paid for, high up under the roof. Would have been at least 130 cheaper per ticket. I called and complained, but I was told that it would later be refunded according to their Terms&Cond. After that, I was offered a voucher to use for future use on their website. I said no thanks, I want my refund back as I was promised. Later they said I would not get anything. At lastly, I have been offered 30 discount, even though I can calculate that the tickets I got was 390 cheaper in total. Absolutely not trustworthy and horrible customer service. I expect to receive the tickets that I paid for. When I then receive cheaper tickets, I understand that the more expensive were not available, but then at least give me the difference in pricing back... but no... they keep the price difference, HORRIBLE CUSTOMER SERVICE. Only reason I give two starts (could just as well have been 1), is that I at least got some tickets. Could have risked that I would not have gotten any, and still paid...

Thumbnail of user colins53
1 review
2 helpful votes
May 16th, 2017

First off I must say the service from this web page alternates between neglect and intense focus. I was able to buy tickets to Arsenal v Sunderland, and the tickets were amazing but until I got the electronic version I was on edge wondering when I would get them. If you order more than a week in advance you should be fine. They do what they can, given how difficult it can be to obtain tickets and the prices are relatively fair. As a note prices can fluctuate with time, so keep that in mind when purchasing.

The tickets are legitimate, any issues that could exist are a result of the flexibility of football scheduling and policies that the website could not foresee.

I would wish that they give you the option of reselling the tickets to them so that you could cancel your order and have the possibility of a refund.

Thumbnail of user helenak57
1 review
0 helpful votes
October 1st, 2023

Tickets Fußball spiel in Lissabon.
Einmal und nie wieder, ich kann diese Plattform nicht empfehlen.
Ich habe gebeten das die Sitzplätze nebeneinander oder mindestens in der nähe gebucht werden weil nur ich die Portugiesisch spreche, falls ich übersetzten müsste aber sehr weit gefehlt nicht nur das es nicht in der nähe war sondern einen Platz war auch noch auf der anderen Seite des Stadium... sehr enttäuscht für über einen Gesamtbetrag von über € 1.000...

Thumbnail of user gemmar5
1 review
2 helpful votes
February 20th, 2015

Ordered tickets for Liverpool match 2 weeks in advance- then I started reading peoples' reviews. Really wish I hadn't as I then had many sleepless nights thinking the tickets weren't going to arrive at all! Having said that customer services always answered my calls and despite the language/volume barriers they all assured me my tickets would arrive the day before the match.(I called them many times!)
Tickets did arrive just as they said the day before by recorded delivery- and then I went off and had one of the best days of my life- what a fantastic experience. Thanks FTN. I think I'll be back:-)

Thumbnail of user seph385
1 review
1 helpful vote
August 19th, 2023

Don't trust footballTicketNet. The worst site ever they scammed my brother 850€! DON'T TRUST THEM! 850€ not a joke order credit issue *******

Thumbnail of user mariav78
1 review
16 helpful votes
January 16th, 2017

We purchase 4 tickets for the Real Madrid game in Madrid. We bought the tickets 3 weeks before the match, it said they will ship to a Spanish address only which is fine, we put down our address in Spain and by the time we got there the tickets hadn't arrived yet nor I had any news about them. I called to find out what happened and they told me that they didn't have the tickets yet and that they won't deliver to my address because I was not staying in Madrid downtown. A day before the match I got an email saying that I had to pick up the tickets from a random guy near by the stadium an hour before the match and because they were not tickets they were season passes I had to bring them back to the guy afterwards. So here we go to pick them up and the seats were not together. I had purchases 4 tickets and they were not on the same row. And not even behind or in front of each other. We couldn't do anything as it was too late at that point the match was starting in 30 min. I emailed them afterwards about that and just kept sending me emails with excuses as why they were not together and how they dont assure tickets together. Total scam!

Thumbnail of user guyd14
Clovis D. – FootballTicketNet Rep

Hi Maria,
Thanks for sharing your experience with us. It is very important, however, to correct the information you are giving: you bought and got 2 pairs of tickets, they were offered in pairs, selected by you in pairs, confirmed by us in pairs and delivered to you in pairs. That you were willing to get all four tickets seated together is easy to understand but to add a public review calling our site a scam after getting exactly what you bought is, to put it in a nice way, not fair. Please get your review properly updated, thanks.
Regards
Clovis Dalessandro
Customer Relationship Manager
www.footballticketnet.com

Thumbnail of user johnp5775
1 review
4 helpful votes
October 15th, 2022
Verified purchase

Bought 2 premier league soccer tickets on Oct 7 for an Oct 8 match. Never received order confirm or tickets. Provided 2 email addresses. After several long holds, online chats, and customer service discussion with at least 5 different reps - issue never resolved. Disputing charge now. Do yourself a favor and buy from a reputable firm NOT FootballTicketNet

Thumbnail of user miguelm30
1 review
3 helpful votes
November 21st, 2013

I ordered a pair of tickets to a champions league match 3 weeks ago and im still waiting for them. The match is in four days and i hope i get them in time. My mail is *******@gmail.com and my order number is *******

Thumbnail of user mohamedm65
1 review
15 helpful votes
October 14th, 2018

I ordered 2 central long stand tickets for Liverpool vs. Man. City, and received 2 Anfield stands tickets behind the goal instead. It seems they could not fulfill the order so they offered me these 2 tickets with hospitality option. For some customers this would be great. However, for a real football fan the view/seating position matters the most. Customer service could not help and they claimed that this is an upgrade to my tickets inspite of compromising the seating position. I do not recommend purchasing from this website and I would rather go for hospitality option with good seating position directly from the club since it will be cheaper anyway, just need better planning.

Update: had a phone call offering 10% discount on my next purchase, good gesture but not suitable for me because I do not think I will use this website again. I would rather go for hospitality option directly from the club at least I guarantee what I am paying for as long as I am paying lots of money anyways.

Thumbnail of user mattiasonar
1 review
2 helpful votes
March 28th, 2023

Stay away from this company. My family and I experienced a nightmare. They had guaranteed that we would sit together, but none of the 5 of us sat together. EVERYONE sat separately. The worst part was that the children are aged 9,13 and 15 years. The 9-year-old girl was scared, uncomfortable and crying. We tried to mix the places but without success. I paid expensive money and the whole experience was ruined. I'm not normally picky, but when they do that and there are children involved, it's not ok. It should be illegal. Beware of fotballticketnet

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Thumbnail of user kenanjugo90
1 review
1 helpful vote
March 28th, 2023

Our game got rescheduled and footballticketnet offered us to change game. I provided all details regarding the other game we want to attend but we are still waiting for a confirmation. I have sent several reminders and weeks have passed without a confirmation. Since we are traveling from a far we would have to change our flight tickets depending on what game we will attend.

I don't recommend footballticketnet and suggest you buy your tickets elsewhere.

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Thumbnail of user bousquety
1 review
1 helpful vote
April 30th, 2023

I ve bought 2 tickets for Chelsea/Brebtford 360Livres on this website.
The seller show me photos where we will be and told us this will be in the New area, Nice view of London etc...

Result 2 poor seat in an angle, even thé seat next to us there was someone who was stolen by this society...

Don't us this website they are liar...
You can find ticket easily at Picadilly

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From the business

Football Ticket Net is an online football ticket marketplace that enables football fans from all around the world to buy tickets to see their favorite teams and experience the greatest football events LIVE.

Business History

Football Ticket Net was founded (with experience since 2007 of her team) due to the high and growing demand in the secondary football ticket market for the past few years. This demand was including good service as well as football tickets.

Football Ticket Net is a private independent company which connects football ticket brokers, agents and fans worldwide with the option to buy and sell tickets for sold out or hard to get football events.

All football fans across the world needed and demanded (and still do) a reliable source for buying online football tickets for their favorite team (this is according very bad experiences with other secondary market agencies which consisted failing across the years).

We believe that the most important issue for a football fan is to buy his tickets in a safe and secured online system along with getting the best service throughout his process - starting from the purchase itself until the match is finished.

Football Ticket Net Guarantees The Best Service In The Market!

Company Representative

Thumbnail of user guyd14
Clovis D.
Typically does not respond to reviews

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