FonePaw has a rating of 2.82 stars from 59 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about FonePaw most frequently mention customer service, refund policy, and credit card problems. FonePaw ranks 16th among Mobile Repair sites.
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This is the first data recovery software I have. It restores a lot of memories of my childhood that I accidentally deleted, thanks to them.
App doesn't do what they claim it does. When asking for refund, they ask for all order information and problem information, even for a video of the problem. But at the end this is their answer: «Hi, Sorry for the inconvenience. Due to the software principle, no data recovery software can promise 100% successful data recovery. This is true for the entire industry. In some cases, writing back data may overwrite the data you are trying to recover. » I lost 88$ with them. They just want your money.
This is the first data recovery software I have. It restores a lot of memories of my childhood that I accidentally deleted, thanks to them.
App doesn't do what they claim it does. When asking for refund, they ask for all order information and problem information, even for a video of the problem. But at the end this is their answer: «Hi,
Sorry for the inconvenience.
Due to the software principle, no data recovery software can promise 100% successful data recovery. This is true for the entire industry.
In some cases, writing back data may overwrite the data you are trying to recover. »
I lost 88$ with them. They just want your money.
Products used:
FonePaw iPhone Data Recovery (Windows) One-Year
What a handy piece of software! All you have to do is plug your phone into your computer, select transfer, and the next thing you know, you're sitting back waiting to see how convenient Fonepaw Dotrans is. This is a huge time saver for me! Although the free version would have been enough for me, I purchased the full version after seeing the power of this software.
I recently my purchased this product and it did not work!' Asked for a refund and they said no. Do not purchase rip off dose not work as advertised! Picked it up to help a friend figuring I had a 30 day guarantee. Software did not work for my purpose. Waste of money, refund refused. Do not buy! Disputing purchase with credit card company. Refund policy not helpful!
Run away from this junk fast!
Tip for consumers:
Horrific customer service no phone number
Run away from this junk fast!!!!!!!!!!
Products used:
Activation
削除してしまったiphoneのデータを復旧できました。とてもいい製品だと思います。
サポートの対応もよく、すぐに返答いただき、対応いただきました。
わたしのなかでは、とてもおすすめできる製品のひとつとなっています。
Products used:
FonePaw iPhone Data Recovery
The product offers exceptional sound quality, top-notch service, and a user-friendly experience.Loved it!
I tried to scan the iTunes junk, especially the update package, so I used that MacMaster to clean up the iTunes junk. At the first time, I cannot use this app I send the feedback to the support. Then they gave me tutorial to fix the issue. Thus I can delete the iTunes junks and those old files.
I ran an issue with the software and had to reinstall it. Unfortuately when trying to activate the software. I received a message that the license key was already used. All attempts to contact FonePaw via thier website resulted in no response. Even the reseller "Paddle" was not able to get a response from FonePaw. These folks give both the reseller and themselves a bad name due to their lack of response. I now have software I paid over $100 for that I can not use.
Tip for consumers:
If the reseller Paddle does not do a better Job of screening their clients, perhaps they should be avoided as well.
Products used:
Android data recovery.
The program needs to be registered with license code and the code will be sent via email so I have waited for two hours. It is a long time. I used the code to register iPhone Data Recovery and extracted the data from my iCloud backups. It can recover the data from iCloud but only scan out ten backups from iCloud, as I remembered, I have backed up many many times.
I have used multiple screen recording softwares. Among them, it is one of the best softwares for screen recording. It captures audio, video with good quality.
Products used:
FonePaw Screen Recorder Windows
Picked it up to help a friend figuring I had a 30 day guarantee. Software did not work for my purpose. Waste of money, refund refused.
Well, the program works, but if you need tech support for ANY issue - forget it - they will ghost you. The first time I needed support a couple of years ago, I had to submit a request five times before they responded. This time, I submitted a request three times, over a week ago, and NOTHING. Their tech support is non existant. There are now free versions of this type software that will do the same thing. I've switched to the free version of Winx MediaTrans. There's one nag screen with the free version, but it works.
Robbers, how can this company survive as scammers like this have we all gone mad? Don't give them your money you will never get it back This whole comp[any is a robbing scam
Tip for consumers:
Buyer beware
Products used:
Nothing because its a scam
The product doesn't work as described on the website and after many emails, customer service is not following their refund policy while playing dumb in an attempt to not refund my money. Do not give these people your money! They lie about the capabilities of their product and don't follow their own return policy.
The product doesn't work, it's a fraud, a scam, the support doesn't work, terrible support, don't buy this, don't get caught up in this messy scam, I regret 100% my purchase, and now I'll have to cancel my credit card! DO NOT BUY THIS PRODUCT.
I bought the fonepaw iphone recovery app. The app itself works, but it takes one hour to scan my data...
The worst piece of garbage did not recover anything. Waited for hours for the app to "recover " my deleted photos and came back with what I had. Not a single deleted picture was recovered
To Whom it may concern, please DO NOT spend your money on this product, After purchase they will not send the link you need to access this product. Then they will tell you that they are not going to refund your money. This site is a SCAM!
Don't expect to get the product or your money back!
Tip for consumers:
This company will not refund your money!
please do not use them!
Products used:
fonepaw data recovery for android phones.
I downloaded Fonepaw and got an error message about not having the right verification. When I reached out to them I got NO response. I ended up having to buy a new phone and when I asked for a refund they said if I used the License Key I could NOT get a refund. How do you know if the product is going to work or not if you don't use the license key?
I had technical troubles from the start. I had to choose another app which worked effectively. Asked for refund explaining my reasons. They require lots of info to even consider refund. But first you have to try to have tech support work through your issues. Then you reach an impersonal Emily Watson. Not sure if she a computer generated response as it responds in a cold and unfeeling manner. Anyway I gave up.
Dear Pam,
Thank you for shopping on FonePaw. My name is Lucy and I’m the Customer Service Manager of FonePaw.
I am so sorry to hear your case. Would you mind to email the case details to my email: lucy@fonepaw.com.
I hope we can make good communication with each other and help you solve the problem in a considerable solution.
Hope to hear from you again.
Best regard,
Lucy
DO NOT BUY THIS PRODUCT. It will not backup your group messages so you will not be able to restore them. I have tried working with the customer support team and it is almost impossible. It takes anywhere from 7 to 10 days to get a response and then the response is to view the product videos on their website or on YouTube. That does NOT show me how to backup group messages. There is no distinction on any of their material that indicates that group text messages are not included in the backups. After 1 month, I finally received this response: "We have verified your order information, your situation meets our company's refund policy condition. We will handle refund service for you. Please wait patiently." that was on July 11,2022. On July 19,2022, I asked for the status of the refund. On August 1,2022, I received a response telling me that they wanted to do further troubleshooting and gave me detailed instructions on what to do to provide them the logs needed to troubleshoot the problem. The problem with their detailed instructions was it requesting logs for the FonePaw Data Recovery product which is not what I purchased or even mentioned in any of my communications. This company should NOT be allowed to exist based on their lack of knowledge of their products and more importantly their HORRIBLE customer service.
Trial version is too limited. Purchased full suite & got no results whatsoever. Been trying to contact company with no luck at all. Website gets nowhere & no one responds to emails. B. s. Company with b. S. product.
Tip for consumers:
Don't waste your money!
Products used:
None. Product wouldn't work.
FonePaw provides a package of phone solutions, including data recovery and transfer.
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