• Floryday

Floryday

Overview

Floryday has a rating of 3.86 stars from 1,050 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Floryday most frequently mention customer service, good quality, and online shopping. Floryday ranks 40th among Women's Clothing sites.

  • Shipping
    91

Proactively asks for customer feedback

Positive reviews (last 12 months): 0%
Positive
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What reviewers want you to know

Positive highlights

  • I was contacted by someone very helpful in Customer Service regarding my concerns about my refund.

Critical highlights

  • Ridiculous amount of time spent on emails trying to get a return address.
  • There is no delivery note and I did not get an order number or confirmation email.
How would you rate Floryday?
Top Positive Review

“Nice quality and fit!”

Pamela C.
3/27/19

I purchased a few items from this site and I had no problems. Three different items and they were very nice quality and fit just fine. Maybe because I am really tiny but I had no complaints! I was quite impressed and will be checking out more stuff soon!

Top Critical Review

“A complete con - steer well clear”

Emma G.
11/1/20

Product looks nothing like photos. Sizing is awful - items very, very poor quality. Returns process is deliberately set up to prevent returns Return address has not postcode. Fake reviews and then spend their times getting negative reviews removed without solving problems. Refunds take 60 days and then are not paid in full. £32 out of pocket so far. Facebook reviews from fake accounts - the issues and lies go on... AVOID AT ALL COSTS

Reviews (1,050)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (99) return address (24) order number (16)
Thumbnail of user emmag263
1 review
56 helpful votes
November 1st, 2020

Product looks nothing like photos.
Sizing is awful - items very, very poor quality.
Returns process is deliberately set up to prevent returns
Return address has not postcode.
Fake reviews and then spend their times getting negative reviews removed without solving problems.
Refunds take 60 days and then are not paid in full.
£32 out of pocket so far.
Facebook reviews from fake accounts - the issues and lies go on...
AVOID AT ALL COSTS

Thumbnail of user flroydayf
Floryday F. – Floryday Rep

Hi Emma,

Regarding to the refund, if you paid with card, the refund will be back into the account which you used to pay for the order within 7-15 working days, depending on the bank processing time.

If you paid with your PayPal account directly, the refund will be back into the account which you used to pay immediately once processed, while it will take about 30 days to receive the refund if you paid with a credit card through PayPal, depending on the bank processing time.

Would you please tell us your order number so that we can contact you as soon as possible? Or please send the email to feedback@floryday.com with the title "Sitejabber+ your order number ". Our Customer Service Team will handle it promptly and find the best solution for you.

Best regards,
Floryday

Thumbnail of user cherylw509
2 reviews
12 helpful votes
July 16th, 2020
Verified purchase

Floryday has unique styles that you won't find at other stores. The only negative was shipping (but that was not Floryday's fault). Floryday shipped my order within 24 hours & it arrived in the USA in 3 days. The package remained in LA for over a month (due to Covid) before it was processed. Package arrived, each article of clothing was in a heavy, plastic zipped bag with no imperfections. Very satisfied customer and I'll definitely shop Floryday again.

Thumbnail of user flroydayf
Floryday F. – Floryday Rep

Hi Cheryl,

Thank you for taking the time to write this nice and detailed review about your shopping experience. It helps us to improve every day and provide every customer an enjoyable shopping experience.

For any question, you can easily reach us through: https://www.floryday.com/about/email.php?type=pre_sales&code=contact. Our service team will reply you in 48 hours. If you did not receive the email, please recheck it with your spam box or junk folder.

Best Regards,
Floryday

Thumbnail of user marilynr618
1 review
2 helpful votes
January 22nd, 2023
Verified purchase

In July 2021 I order two dresses and never got them. They took the money out my account. They claim they had the wrong address and the dresses werer returned. But I never got my money back. Then they removed my account. But I made copies. All this time. I still have the order number. I reached out to them twice last year. The keep sendind new clothes items. But wont honor my money they took from me. Marilyn Rickmon

Tip for consumers:
Do not deal with them

Products used:
NA

Service
Value
Shipping
Returns
Quality
Thumbnail of user michellem2781
2 reviews
11 helpful votes
August 2nd, 2021

If I could give zero or negative stars I would. Please spend your $ elsewhere. This company Is a scam. I bought four tops off of this website, not one of them looked anything like the picture the material was awful. I tried to return the items within the 14 day window and they wanted to reimburse me FAR less than what I paid. I tried contacting the company relentlessly with no response. I'm even trying to dispute the purchase with my credit card company.

Tip for consumers:
Don’t buy anything off this site it’s a scam. You won’t be able to return anything to them even though it says returns in 14 days. Cloths look nothing like the picture

Products used:
None

Service
Value
Shipping
Returns
Quality
Thumbnail of user keshial2
1 review
1 helpful vote
February 6th, 2018

Ich habe normalerweise keine gute Erfahrungen mit den Lieferungen, aber eine Freundin hat mir diese Seite empfohlen und ich musste es einfach ausprobieren- und es gibt wirklich nichts auszusetzen! Lieferung was super schnell, die Sachen die ich bestellt habe, sind auch wirklich in der Grösse wie ich sie wollte und ich empfehle diese Seite einfach nur weiterhin gerne!

Thumbnail of user theresaw665
3 reviews
2 helpful votes
October 21st, 2022

Their customer service is wonderful and their products have good quality. I am happy with my purchases, thank you for all!

Thumbnail of user triciab112
1 review
8 helpful votes
July 10th, 2021

After ordering a dress three & half weeks before my daughter's wedding it arrived 2 weeks after her wedding. When I clicked on My Orders it said I hadn't ordered anything yet even though I have 60 points in my account. They only allow a "live chat" on preorders & not post orders. No ph# for customer service & no order # I could do find so I'm stuck with a dress I no longer need! Frustrating on how much time all of this took which produced nothing!

Thumbnail of user marizr
1 review
0 helpful votes
January 26th, 2019

The dresses being sold here are all in good quality. They have a lot of unique designs to choose from and surely would make us look classy and feminine

Thumbnail of user teresah539
1 review
15 helpful votes
May 8th, 2021

It isn't worth your aggravation. Ordered dresses and they never arrived. After 2 weeks of waiting and having to reach I was informed one dress was out of stock, received a refund, but the other items never showed up. The tracking info still shows the remaining items at the facility, saying the order is complete. Ended up having to request a full refund & will never order from them again. If you don't have what customers need then you need to close your business.

Products used:
None, never received them.

Service
Value
Shipping
Returns
Quality
Thumbnail of user lucyg50
1 review
0 helpful votes
November 2nd, 2018

My issue was resolved amicably, I received correct size within a very short time. Thanks, FloryDay, I will definitely shop here again!

Thumbnail of user larso14
1 review
0 helpful votes
May 18th, 2017

Jeg skulle overraske kona med noen flotte klær. Jeg er jo som alle mannfolk, ikke særlig glad i handling, spesielt ikke på nett. Det var før jeg tok en titt i denne nettbutikken. Det var en ekte god handleopplevelse. Ikke bare var det et stort utvalg, men også veldig lave priser. Selv om lageret ikke var i norge tok det heller ikke lang tid før klærne ankom, så kona ble storfornøyd. Stå på! :)

Thumbnail of user stephanieg1598
4 reviews
0 helpful votes
October 15th, 2022

Awesome company to work with. A pleasure to deal with…great selection, prompt delivery in a well-packed, and great customer service. I'll definitely be back in the future.

Thumbnail of user inesm47
1 review
2 helpful votes
August 20th, 2022
Verified purchase

They have lovely pictures of their clothes on the website but in reality they are made using very cheap materials. When you try to return they want to offer you coupons rather than give you your money back and then if you don't accept they take off postage costs so you end up losing approx £15 off your refund.

Tip for consumers:
Shop elsewhere!

Products used:
I had to return them all as they were all made of this cheap shiny fabric and not cotton as described online.

Thumbnail of user pamelac222
1 review
1 helpful vote
March 27th, 2019

I purchased a few items from this site and I had no problems. Three different items and they were very nice quality and fit just fine. Maybe because I am really tiny but I had no complaints! I was quite impressed and will be checking out more stuff soon!

Thumbnail of user catherineh89
1 review
3 helpful votes
October 22nd, 2017
Verified purchase

I have placed several orders with Floryday and have yet to be disappointed with either the product or the great service. On a couple of occasions when I wanted to return what I had purchased, this was done quickly and efficiently and the money went into my account without any hassle. Their selection is fantastic and wide ranging and, as a very satisfied customer, I will be shopping with them again.

Thumbnail of user tsholos
2 reviews
0 helpful votes
July 27th, 2019
Verified purchase

Good service delivery, the merchandise is off good quality and also customer care is very efficient and quick. Would definetly recommend it to my friends and family

Thumbnail of user valeskav
1 review
20 helpful votes
August 12th, 2018

Even though I was rather skeptical about ordering from this homepage, I decided to order two dresses. In my search, I was very specific in ordering only "cotton" products. I found the two dresses under the category "cotton dresses". The dresses arrived and definitely are NOT cotton. They appear to be 100% polyester. I wanted to write a review about it on the site but was just directed to the help-desk. Frustrating and closeted company.

Update: After writing this review the company contacted me to offer me a full refund of the articles if I delete this review. I replied I was not interested in their money and the review shall stay on sitejabber. In the end they refunded me the full price of the two dresses, which is nice and I decided to change the title of the review from "cheap, cheaper florydays" to "Dubious shop with strange practices" and add this "update" to my review.

* Floryday attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Shipping
Returns
Quality
Thumbnail of user sagee1
1 review
39 helpful votes
June 12th, 2020

This company is absolutely ridiculous. Find a different site. I was charged $108.36 two times when I only authorized one charge. I called into the company was told I would get a call within 48 hours from the billing department. I was never called back. I called back was hung up on. I filled out an online form, I still have not been refunded the money. Do not risk giving this company your account information. They are hackers.

Thumbnail of user edl85
1 review
1 helpful vote
April 18th, 2018

This is an excellent website, simple in design, very informative and has very operational support. Great work!

Thumbnail of user lizb287
1 review
96 helpful votes
September 30th, 2020

I implore anyone considering buying from this company to not waste your money. The clothes are not as described, clothes described as cotton or linen are viscose. Badly cut, nothing like the advertised image - it's an utter disgrace and scam. It is extremely difficult to get your money back and even if you can they take off a load for postage. This is a cynical scam and I intend to contact trading standards about their their misleading and false claims. DO NOT BUY.

Thumbnail of user flroydayf
Floryday F. – Floryday Rep

Hi Liz,

We are sorry to hear that you are not satisfied with our return policy. Currently, the return shipping cost is borne by the customers. We recommend some economical ways for returning based on the the parcel weights and return destination when providing the return address.

We will try to find your order number to contact you. Or please send the email to feedback@floryday.com with the title " sitejabber+ your order number". Our Customer Service Team will handle it promptly and find the best solution for you.

Best regards,
Floryday

Thumbnail of user laveenap
1 review
0 helpful votes
February 13th, 2019

Hi Laveena Pinto here Easy shopping experience, quite many choices... latest designs. Definitely will recommend to my fellow colleagues.

Thumbnail of user mariac191
1 review
0 helpful votes
January 22nd, 2017

As roupas possuem muita qualidade, são bonitas e seguem as tendências atuais, além disso, o site é completo, as informações são precisas com todas as medidas e várias fotos. Geralmente não gosto de comprar roupas online, mas após as avaliações positivas me senti confiante e não me decepcionei. Muito obrigada pela Floryday pela entrega perfeita e principalmente pelos descontos que oferecem, ajuda a economizar uma boa quantia.

Thumbnail of user ruthj250
1 review
94 helpful votes
August 8th, 2020

Stay away from this outfit... cheap all around. I ordered 5 items which took over 6 weeks to arrive. Tracking stopped after awhile and any attempt to reach the company was futile... what they call 'chat' is 3 more websites which tell you nothing. Email requests were answered with form emails which said the same thing each time. Poor quality! I returned all of the items and was charged $30 for the original shipping cost. I paid $20 to return the items so it cost me $50 learn this lesson... stay away from Floryday!

Thumbnail of user flroydayf
Floryday F. – Floryday Rep

Hi Ruth,

We are sorry to hear that you are not satisfied with our return policy. Currently, the return shipping cost is borne by the customers. We recommend some economical ways for returning based on the the parcel weights and return destination when providing the return address.

We will try to find your order number to contact you. Or please send the email to feedback@floryday.com with the title " sitejabber+ your order number". Our Customer Service Team will handle it promptly and find the best solution for you.

Best regards,
Floryday

Thumbnail of user ginetteg7
2 reviews
1 helpful vote
January 27th, 2019

Me encanta, mucha variedad y estilo juntos en una tienda online. Práctica y detallada como todas queremos.

Thumbnail of user tetyanas
2 reviews
4 helpful votes
July 21st, 2018

I have found a wide range of dresses at this online shop to suit all tastes. They delivered my orders quickly and of high quality.

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From the business

Floryday.com - Online store for the latest fashion & trends in women's collection. Shop affordable ladies' Dresses, Clothing, Shoes & Accessories with top quality.

Company Representative

Thumbnail of user flroydayf
Floryday F.

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3.9
1,050 reviews
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