Flighthub Questions & Answers

Here’s what consumers have asked with answers from Flighthub staff and previous consumers.

56 questions answered

20% answered in 1 day

Question:

Will i get extra charges in booking a flight? Will i get extra charges in booking a flight?

Answer:

Hi Krischia, There is no booking fee for making a reservation with FlightHub! If you want to keep your fare as low as possible, make sure to opt out of our optional services, like seat selection, trip protection, and our extended cancellation policy. Send us a private message if you have any other questions:) Kind wishes, FlightHub Team

By Sarah C., Customer Experience Specialist over a year old

Question:

Why have you been trying to charge me $30 extra? my tickets are already paid. Why have you been trying to charge me $30 extra? my tickets are already paid.

Answer:

Hi Kaitlynn, Could you please send us your 9-digit booking reference number by private message? We'll take a look at this charge and contact you with more information. Kind wishes, FlightHub Team

By Sarah C., Customer Experience Specialist over a year old

Question:

I got an email saying "round trip to ottawa: $223.99" i went and chose my flight ($226.99) and when i went to 'checkout' my total cost was $452.99 for 2 tickets - problem is the other passenger was going to be my son who is under 2 and would be on my lap (i specified this). so it actually looked like i was being charged $226.99 per direction instead of the $226.99 round trip that was advertised in the email. I got an email saying "round trip to ottawa: $223.99" i went and chose my flight ($226.99) and when i went to 'checkout' my total cost was $452.99 for 2 tickets - problem is the other passenger was going to be my son who is under 2 and would be on my lap (i specified this). so it actually looked like i was being charged $226.99 per direction instead of the $226.99 round trip that was advertised in the email.

Answer:

Hi Bec, Could you please send us a bit more information by email at social@flighthub.com? Have you already made your reservation? If so, please provide us with your booking reference number. If not, a screenshot of the checkout page would be helpful for us to detect what's going on. Kind wishes, FlightHub Team

By Sarah C., Customer Experience Specialist over a year old

Question:

Are the price quoted in the currency of the destination? Are the price quoted in the currency of the destination?

Answer:

Hi Han! When you're browsing our website, the fares are quoted in either CAD or USD. You can select your preferred display currency and purchase currency at the top right corner of any page. Kind wishes, FlightHub team

By Sarah C., Customer Experience Specialist over a year old

Question:

I can't log in to reply to a message and password reset isn't sending me an emauil I can't log in to reply to a message and password reset isn't sending me an emauil

Answer:

Hi Brian, We've replied to the private message you sent us, so let us know if you need anything else. Kind wishes, FlightHub Team

By Sarah C., Customer Experience Specialist over a year old

Question:

How come no one has returned my call on my airline tickets that were purchased from you ? How come no one has returned my call on my airline tickets that were purchased from you ?

Answer:

Hi Karen, Could you please send us your booking reference number by private message and tell us a bit about the issue? We'll verify your reservation and contact you. Kind wishes, FlightHub Team

By Sarah C., Customer Experience Specialist over a year old

Question:

Why i can't book my ticket by credit card ??? Why i can't book my ticket by credit card ???

Answer:

Hi Tran, Could you please send us a bit more information by private message? We'll look into this for you. Kind wishes, FlightHub Team

By Sarah C., Customer Experience Specialist over a year old

Question:

Hi this is my first time trying to search air fare. is there any help?

Answer:

Hi Albert, If you have any fare inquiries, we suggest contacting our colleagues on the sales team at 1-800-900-1431. They will be happy to provide you with accurate, up-to-date information about flight costs to various destinations. For any other inquiries, or for specific request, send us a bit more information by private message. Kind wishes, FlightHub Team

By Sarah C., Customer Experience Specialist over a year old

Question:

I canceled my account but flighthub still take $5,99 almost every month.. I canceled my account but flighthub still take $5,99 almost every month..

Answer:

Hi Aram, Please send us your 9-digit booking reference number by private message, and we'd be happy to look into this for you. Kind wishes, FlightHub Team

By Sarah C., Customer Experience Specialist over a year old

Question:

I have already sent an email with booking reference number but no answer and i have called with 1-800-xxx... number but it answered like this, "the number you have dialed is no longer in service." as your answer, " send you by private message" how i can contact you now? I have already sent an email with booking reference number but no answer and i have called with 1-800-xxx... number but it answered like this, "the number you have dialed is no longer in service." as your answer, " send you by private message" how i can contact you now?

Answer:

Hi there, We've received your private message and we're currently looking into the issue. One of my colleagues will contact you shortly to help find a solution. Kind wishes, FlightHub Team

By Sarah C., Customer Experience Specialist over a year old

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How long does shipping take?
What is the return policy?
Where is the company located?

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