Flighthub FAQ | Sitejabber

Question:

How can i guarantee flighthub is not a scam, everyone is telling me its not honest? How can i guarantee flighthub is not a scam, everyone is telling me its not honest?

Answer:

Hi Charli, Thank you for you interest in booking with us. It is very difficult to please everyone in the travel industry and unfortunately the very few people who are unhappy tend to be the most vocal. We have a great service team who is there to help our customers every step of the way and any additional fees (which all airlines and travel agencies may administer depending on the situation) are very clearly indicated when booking. We have a similar business model to other online travel agencies however the difference is that we strive to offer our customers better and more affordable prices. That being said, if ever you book with us and for whatever reason you need our help, it would be our pleasure to assist you directly. Just email us at social@flighthub.com. I hope you have a great day, FlightHub Team

By Sarah C., Customer Experience Specialist over a year old

Question:

I tried calling flighthub's toll free and direct number for questions about the seating assignment. once i pressed number two on the phone's keypad, the line would go silent. I tried calling flighthub's toll free and direct number for questions about the seating assignment. once i pressed number two on the phone's keypad, the line would go silent.

Answer:

Do not book with them again. They are a complete scam. I am out 4000 because of them.

By Brandy M. over a year old

Question:

Yes... i feel totally stuck with nobody of influence that can help me. i have bought a plane ticket on may 13th and i made a change may 15th and since that change i keep receiving messages from flighthub that i need to call back... to charge more and more money for my new ticket.. and i really feel i am going to miss that plane ticket !!! please can somebody help me!!? fast? i feel frustrated that flighthub keep asking more money and i am still not receiving my flight reservation!! flighthub is going to ruin my trip.. and my bank account!! Yes... i feel totally stuck with nobody of influence that can help me. i have bought a plane ticket on may 13th and i made a change may 15th and since that change i keep receiving messages from flighthub that i need to call back... to charge more and more money for my new ticket.. and i really feel i am going to miss that plane ticket !!! please can somebody help me!!? fast? i feel frustrated that flighthub keep asking more money and i am still not receiving my flight reservation!! flighthub is going to ruin my trip.. and my bank account!!

Answer:

They will ruin your trip and your bank account and your emotions. This is a horrible company and I will never book through these scammers again.

By Brandy M. over a year old

Question:

I was charged $59.80 by flighthub.com and i am not sure why. i booked 6 flights to moncton from windsor and was billed this amount. I was charged $59.80 by flighthub.com and i am not sure why. i booked 6 flights to moncton from windsor and was billed this amount.

Answer:

Hi Caroline, It looks like this charge might be for seat selection. Seat selection is an optional service and travelers are free to skip this step if desired. When selecting your seats, the price is indicated right below the interactive seat map. If you could please send us your booking reference number by private message, we'd be happy to confirm the details for you. Kind wishes, FlightHub Team

By Sarah C., Customer Experience Specialist over a year old

Question:

Can i get airline miles on a british airways flight Can i get airline miles on a british airways flight

Answer:

Hi Megan, Yes! When you fill in your information on our checkout page, there will be a box available for you to enter your frequent flyer number if you have one. Send us a private message if you have any other questions or concerns. Kind wishes, FlightHub Team

By Sarah C., Customer Experience Specialist over a year old

Question:

Flight hub, i booked a flight confirmation number 62ukby my name is howell. i checked my credit card and you debited me the correct total amount usd 1082.58 however my bank advises you debited my credit card from your canadian bank. no where does it say you use a canadian bank to debit my credit card, so now i have a charge of $32.46. i have emailed you as advised by your customers service verification@flighthub.com , twice in fact, called twice and was promised an email or phone call back to confirm you will reimburse my charges but so far nothing. when will i receive something from you ? Flight hub, i booked a flight confirmation number 62ukby my name is howell. i checked my credit card and you debited me the correct total amount usd 1082.58 however my bank advises you debited my credit card from your canadian bank. no where does it say you use a canadian bank to debit my credit card, so now i have a charge of $32.46. i have emailed you as advised by your customers service verification@flighthub.com , twice in fact, called twice and was promised an email or phone call back to confirm you will reimburse my charges but so far nothing. when will i receive something from you ?

Answer:

Hi there, We have successfully located your booking and will be looking into it for you. Should there be any further action required, we will be reaching out to you by phone or email. Kind wishes, FlightHub team

By Sarah C., over a year old

Question:

Why did the price change all the sudden while i was booking my flight, way to take advantage of the people who are booking their flights because of the prices shown on the website Why did the price change all the sudden while i was booking my flight, way to take advantage of the people who are booking their flights because of the prices shown on the website

Answer:

Hi Alyssa, Unfortunately, when it comes to airfare, prices can fluctuate at any time based on demand and availability, at the airline's discretion. We're so sorry this happened, but the fare is only locked in once your booking is ticketed. Kind wishes, FlightHub Team

By Sarah C., Customer Experience Specialist over a year old

Question:

Why is the price show in search different from the price at check out? the website says price per ticket including taxes and fees Why is the price show in search different from the price at check out? the website says price per ticket including taxes and fees

Answer:

Hi Linh! Could send us a private message with some more details about your search? Will there be children travelling with you? Did the fare increase when you confirmed your booking? We'll be able to look into your questions if you could provide us with a bit more information. Kind wishes, FlightHub Team

By Sarah C., Customer Experience Specialist over a year old

Question:

How do i send my flight reference number? where do i send this info?

Answer:

Hi Devra! Send us a private message or email us at social@flighthub.com. Kind wishes, FlightHub Team

By Sarah C., Customer Experience Specialist over a year old

Question:

Who do you contact to get assistance within the airport for a passenger? do you contact flighthub or the airline Who do you contact to get assistance within the airport for a passenger? do you contact flighthub or the airline

Answer:

Hi Christine! Depending on the kind of assistance you need, I would recommend contacting the airline or the airport directly. If you need a wheelchair or any transportation within the airline, an airport attendant can help you. Kind wishes, FlightHub Team

By Sarah C., Customer Experience Specialist over a year old

Flighthub Questions & Answers

How can i guarantee flighthub is not a scam, everyone is telling me its not honest? How can i guarantee flighthub is not a scam, everyone is telling me its not honest?

I was charged $59.80 by flighthub.com and i am not sure why. i booked 6 flights to moncton from windsor and was billed this amount. I was charged $59.80 by flighthub.com and i am not sure why. i booked 6 flights to moncton from windsor and was billed this amount.

Can i get airline miles on a british airways flight Can i get airline miles on a british airways flight

Why is the price show in search different from the price at check out? the website says price per ticket including taxes and fees Why is the price show in search different from the price at check out? the website says price per ticket including taxes and fees

How do i send my flight reference number? where do i send this info?

Who do you contact to get assistance within the airport for a passenger? do you contact flighthub or the airline Who do you contact to get assistance within the airport for a passenger? do you contact flighthub or the airline

Can’t see your question? Ask to get answers from the Flighthub staff and other customers.

Flighthub Questions & Answers

How can i guarantee flighthub is not a scam, everyone is telling me its not honest? How can i guarantee flighthub is not a scam, everyone is telling me its not honest?

I was charged $59.80 by flighthub.com and i am not sure why. i booked 6 flights to moncton from windsor and was billed this amount. I was charged $59.80 by flighthub.com and i am not sure why. i booked 6 flights to moncton from windsor and was billed this amount.

Can i get airline miles on a british airways flight Can i get airline miles on a british airways flight

Why is the price show in search different from the price at check out? the website says price per ticket including taxes and fees Why is the price show in search different from the price at check out? the website says price per ticket including taxes and fees

How do i send my flight reference number? where do i send this info? How do i send my flight reference number? where do i send this info?

Who do you contact to get assistance within the airport for a passenger? do you contact flighthub or the airline Who do you contact to get assistance within the airport for a passenger? do you contact flighthub or the airline

Can’t see your question? Ask to get answers from the Flighthub staff and other customers.

How do i send my flight reference number? where do i send this info?